Can anyone help me with this?
Close Photoshop. Hold down the Shift+Option+Command keys as you re-launch the program (shift+Alt+Control for Windows). You'll get a small dialog box on relaunch asking if you want to delete the settings. Click yes.
Yes, I deleted the settings. Then I emptied the trash. No improvement.
It happens at whatever point the window no longer fits on the screen. That was 25% for verticals, but 33% for horizontals.
Here are three successive screen shots:
2) at 33% scroll bars appear and indicate LOTS more image, which there is not.
3) still at 33%, but scrolled up. Scrolled all the way up, I am getting 8 inches of canvas past the zero point. I get the gray all the way around: top-botton and left-right.
All help will be much appreciated.
Both Application Frame and Bar are grayed out? Is Application Frame checked? Are you in Standard Screen Mode?
(I was going put money on your screen shots showing Application Frame checked with palettes hidden!)
I'm ready to throw in the towel.
Is it just this file? Or all photos?
I am in standard screen mode. I have played around now with Application Frame and Application Bar. Frankly, I am not sure what that is doing, but it is not effecting my problem. ??
It's the same with all of the photos. I have never seen this before.
I really appreciate your efforts! I will call Adobe...
One more thing Dean, what version of CS5 do you have installed?
(and btw, you're likely to get better, faster and more accurate help in this forum than by calling Adobe. The people who actually build and code Photoshop hang out here.)
If you solve it PLEASE post back.
I spent two hours on the phone with a really great Adobe support guy named Shekhar. But we got nowhere. He suggested I reinstall. I did. Problem still exists.
I downloaded a LIGHTROOM (not PS) update (to 3.3) earlier in the day. I think this may have started this. Shekhar thinks not. But that was the only change I made today. I honestly do not know if the problem existed before, or only after, I did that download. But it never existed before today, that's for sure.
I spent about a half an hour trying to reproduced what he posted from screen shots. A real puzzler. It looks like a Standard Screen Mode starts to act like Application Frame at a certain zoom percentage. I'm sure it is something simple, but not the "usual suspects".
Interesting information about Lightroom. I do not use Lightroom so can't be sure on my setup if that might be a concern.
I doubt it, but...?
By the way, the Adobe support guy had me on a live link whereby he could see my screen in real time. He saw the behavior. That's why he worked with me for so long, I am sure. Finally, he said I should reinstrall, and get back to them with a case number if that did not work. I did the reinstall, as I mentioned. I have not gotten back to Support yet, because I have wasted so much time on this already. I can live with it if I have to. But it really bugs me, and makes it a bit harder for me to keep track of where I am when I am retouching an image. I do this for a living, and time is money.
I really appreciate everyone's efforts!
I should have mentioned: the excess canvas amount varies (according to the rulers) depending upon the magnification. As soon as the image gets larger than screen-size, the problem occurs; and it is at that point that the photo has the MOST extra canvas. As I then keep magnifying, the extra space becomes LESS.
I am looking at an image that is 2848x4288 pixels. When it first exceeds the screen size (at 25%), the problem occurs, and there are 12 inches of space above the image. As I blow up further, the blank part shrinks, until at 100% it's about 2 1/2 inches. (I have gone as far as 600%, but the blank part never went away entirely, just kept shrinking.)
This effects all of my photos. I uploaded a file to Support; it acted normal for him there.
AT ANY POINT OF MAGNIFICATION, if I go to Image:Canvas Size, THE CANVAS SIZE, IN INCHES, IS SHOWN AS EXACTLY THAT OF THE IMAGE!!
Since the problem began today, it has been totally consistent.
I have an idea about this one. I was able to reproduce it, and I was able to turn it off.
Have you at any time installed the Photoshop CS5 optional plug-ins?
And if you don't know the answer to that question, then try this one:
When you go to the folder
/Applications/Adobe Photoshop CS5/Plug-ins/Extensions
are there any files that start with the word "Overscroll" ?
If you answer yes to either question, then one of the Overscroll plug-ins is the reason you are seeing this behavior. If you don't like what it does, you can remove them. The Overscroll plug-ins are installed with the optional plug-ins package.
Dean Abramson wrote:
I should have mentioned: the excess canvas amount varies (according to the rulers) depending upon the magnification...
...AT ANY POINT OF MAGNIFICATION, if I go to Image:Canvas Size, THE CANVAS SIZE, IN INCHES, IS SHOWN AS EXACTLY THAT OF THE IMAGE!!
That's because you're not seeing more canvas. You're seeing more "apron" around the canvas. The canvas size is the same as the image size in your document, and that's not changing. It's the area outside the canvas that's changing, and that's expected when the Overscroll plug-ins are installed.
Well I'll be...
I have never heard of an "Overscroll" plug-in. Good call on that Mr. Chavez. I was able to reproduce what Dean is seeing after download and install
of the optional plug-ins.
Always something to learn about this application!
CONRAD WINS THE PRIZE!!!
That fixed it.
I had done that download because I wanted to make contact sheets the old fashioned way. (It turned out that that did not work anyway: I got an error message saying something seemingly meaningless like "the Command 'the' is not available.")
Anyway, I just trashed those plug-ins and am back in business. Ahhh.
I am very indebted to all of you guys for attacking this. I really appreciate it. Kudos to all. This is a terrific resource, and a polite, civilized one to boot.
Glad that worked out! Now, for some back story and other answers...
What is the point of these plug-ins? The only reason I recognized the issue is that I like the Overscroll feature. Here's the problem it solves: If you're drawing a path or transforming an object, and some path or transform handles end up outside the canvas, and you happen to be in a magnified view in a standard mode floating window, you cannot reach those handles. The scroll bars stop at the canvas edge. In a normal Photoshop installation, I have to stop and switch to one of the other modes (Application Frame or Full Screen) to be able to scroll or pan past the canvas edge. Or I have to zoom out, which means I can't do a detailed edit. With Overscroll you can get at those beyond-the-canvas handles at all times regardless of magnification level or window mode.
Seeing the screen shot scrolled past the canvas while zoomed in was what clued me in.
Why didn't the Adobe support rep figure it out? Because his script probably tells him to start from a fresh installation, which is missing the optional plug-ins, and unless he's heard of them and remembers them he won't be able to reproduce the behavior.
While I would prefer that Overscroll be the default, it looks like Adobe was correct to make it optional since the confusion it caused is why this thread got started. Everybody expects traditional OS windows to stop scrolling at the edge of the document. As far as new books, Mr. Lao, I'm not sure I'm doing any before the next Photoshop upgrade, but you'll find some web articles and other projects turning up between now and then.
Europe, Middle East and Africa