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Flash 10.1 Randomly going corrupt

Dec 6, 2010 10:07 AM

Hi,

 

I am a technician with a school district.  This summer most of the computers in our schools were re-imaged with our latest images, which includes flash 10.1.53 Active X.  We are now getting tons of calls from schools reporting that Flash Player is not installed.  The funny thing is, its just happening on random computers (ie: in a lab of 30 computers, only 5 are affected).

 

When we try to uninstall/re-install Flash with the MSI package, the installer completes but Flash still does not function.  The only way we have found to fix this is to log into each computer and re-install Flash by going to adobe.com and installing via the web site.

 

1)  Is this a known issue with 10.1.53? 

 

2) Is there an easier way to fix each computer?  We use SCCM to push software packages and images, but like I said, the MSI installer does not remedy the issue on the computer.

 

3) Are there some things that I could specifically look for on these computers (ie: some sort of log file) that may explain whats happening?

 

Other info that may be helpful, we are running Windows XP, IE8 and NOD32.  This issue seems to be affecting multiple different images we use.  Our users do not have administrative rights.

 

Thanks

 

Rosy_55

 
Replies
  • Currently Being Moderated
    Dec 6, 2010 5:08 PM   in reply to rosy#55

    rosy#55 wrote:

     

    our latest images, which includes flash 10.1.53 Active X.

     

    Not sure, but this may be the problem.  Many sites test if the latest Flash Player (10.1.102.64) is installed, so maybe installing an old Flash Player version is not a good idea.

     

    Installing via MSI should work without a problem - I have used it many times in the recent past.

     

    You can download the latest MSI installer from http://www.adobe.com/products/flashplayer/fp_distribution3.html

     

    Additioal information can be found in http://www.adobe.com/devnet/flashplayer/articles/flash_player_admin_gu ide.html

     
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  • Currently Being Moderated
    Dec 8, 2010 4:16 PM   in reply to rosy#55

    There is http://kb2.adobe.com/cps/191/tn_19166.html

     

    But this is not how I would start investigating; my first steps would be:

    1. does the Flash animation show at http://www.adobe.com/software/flash/about/ ?
    2. is the Shockwave Flash object add-on enabled in Internet Explorer?
    3. what files are in C:\Windows\system32\Macromed\Flash?
      • Flash10l.ocx
      • FlashInstall.log
      • FlashUtil10l_ActiveX.dll
      • FlashUtil10l_ActiveX.exe
    4. what is the content of FlashInstall.log?
     
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  • Currently Being Moderated
    Dec 8, 2010 4:22 PM   in reply to rosy#55

    Further steps to try:

    • does disabling Hardware Acceleration (Flash Player Settings) fix the problem?
    • does updating the device drivers for the graphics/video/display adapter fix the problem?
     
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