Should it be of interest; I uninstalled source control last week, and so far RH8 has been a lot more stable.

I had issues with Source Control on Windows 7 but in my case, Windows

Explorer kept crashing.  Robohelp worked fine. Once I uninstalled Source Control my Windows Explorer worked fine.

Chris

.CPD file is 870KB. Re the CPD file, I use the option 'clear project cache (cpd file)' under options.

Re version control, we use TFS, but I have switched this off (taken the project out of version control), built the prject from scratch, to no avail.

I have no doubt that Robohelp can run sometimes happily on some Windows 7 computers. In fact (and I should have made this clear), it does seem to depend on what project I run, and even on where I run it: that is Robohelp crashed whenver I saved a topic, but when I copied the whole project file to a new folder,  it ran quite happily (for a while)!  The access rights on all folders seemed OK in the original, so it wasn't that.

For me, the issue is this: sometimes but not always, and for unknown reasons, Robohelp continuously crashes.

Is there a way - any way at all - that I can continue to use Robohelp?

I should also mention, I ran the MS system file checker tool SFC.exe (see http://support.microsoft.com/kb/929833). It found no errors in my system files.

regards,
Peter

No, it's not the file path. Tried C:\project\.

Peter

I am also running robohelp 8.02 on a windows 7 pro 64 bit. I am having the same problem with my menus, If you select a menu you must deselect that menu before selecting a diferent menu or robohelp will crash. robohelp will also crash if you select the same style to reapply the style. I have been running robohelp since robohelp 5.0. Now with my new laptop robohelp is very unstable. I am trying to run the health advisor as discussed earler it this forum and will post back to advise if it helps.

I tried changing the menus to fully display yesterday with no difference in performance.

But thank you for trying.

Tawni

I tried the health advisor $29.99. I also tried changing my theme to the default. But no luck. robohelp still crashes on the menus and is very unstable.

Thank you for your suggestions and any more would be appreciated.

tawni

Thank you! Thank you! I have 64-bit Windows 7 Home Premium on my new HP Laptop and am on a 30-day trial for RoboHelp 8 (used RH 5 some time back and now the company wants a documentation update). After turning off services and turning them back on one at a time, I determined the culprit was my Biometric Authentication Service (Mfg: DigitalPersona, Inc.). It works in conjunction with the Validity VCS Fingerprint Service, but the fingerprint service wasn't the one that was making it crash. After searching online I found that I could turn the Biometric Service back on after reading http://social.answers.microsoft.com/Forums/en-US/addbuz/thread/15fff39 b-69a7-48f4-b932-58d4c330984e which makes several suggestions. This is what I followed:

Method 2:
Reconfigure HP Security Manager (HP SimplePass Identity Protection)*

A.  Click on Start>All Programs>HP SimplePass Identity Protection
B.  Expand Password Manager, and select Settings
C.  Uncheck the prompt to add logons for logon screens option, click Apply, then restart the system

* This solution was provided by HP.  We don't know what other effects they can expect from making the noted changes, and you may want to contact HP for more information if you chose this workaround and need more detail. 

I do use the fingerprint service to initially log in, but not for anything else.

Hope this helps!  If it weren't for this forum, Adobe would have lost a sale...  Thanks again!

Suzy L. 

Done!

Never isolated the exact service. I just run under XP, which is VERY unacceptable as my other tools are all in Windows 7. I have also purchased Flare and will be moving all my help systems to MadCap.

Tawni

"Hmm, this product sure crashes a lot. I think I'll buy their latest version." Nope.

Yes, I just now checked updates again and it is patched. The fact that 32-bit users on Windows 7 suggests that the fact that I am using an unsupported 64-bit OS, and that not all of my projects have the problem suggests that the 64-bit part isn't the issue. As I and other posters have said before, when I create a new project or recreate a project from scratch, everything works great--for a while. Then it gets this crashing problem. I have too many projects to maintain to rebuild them every month. I have just have restrain myself from clicking Save on the menu in this project and just use CTRL+S.

(Note: I work at a software company and we do interim fixes/patches all of the time. Look at the version history of just one of our products: http://www.globalscape.com/eft/history.aspx)