.CPD file is 870KB. Re the CPD file, I use the option 'clear project cache (cpd file)' under options.

Re version control, we use TFS, but I have switched this off (taken the project out of version control), built the prject from scratch, to no avail.

I have no doubt that Robohelp can run sometimes happily on some Windows 7 computers. In fact (and I should have made this clear), it does seem to depend on what project I run, and even on where I run it: that is Robohelp crashed whenver I saved a topic, but when I copied the whole project file to a new folder,  it ran quite happily (for a while)!  The access rights on all folders seemed OK in the original, so it wasn't that.

For me, the issue is this: sometimes but not always, and for unknown reasons, Robohelp continuously crashes.

Is there a way - any way at all - that I can continue to use Robohelp?

I should also mention, I ran the MS system file checker tool SFC.exe (see http://support.microsoft.com/kb/929833). It found no errors in my system files.

regards,
Peter

No, it's not the file path. Tried C:\project\.

Peter

I am also running robohelp 8.02 on a windows 7 pro 64 bit. I am having the same problem with my menus, If you select a menu you must deselect that menu before selecting a diferent menu or robohelp will crash. robohelp will also crash if you select the same style to reapply the style. I have been running robohelp since robohelp 5.0. Now with my new laptop robohelp is very unstable. I am trying to run the health advisor as discussed earler it this forum and will post back to advise if it helps.

I tried changing the menus to fully display yesterday with no difference in performance.

But thank you for trying.

Tawni

I tried the health advisor $29.99. I also tried changing my theme to the default. But no luck. robohelp still crashes on the menus and is very unstable.

Thank you for your suggestions and any more would be appreciated.

tawni

Thank you! Thank you! I have 64-bit Windows 7 Home Premium on my new HP Laptop and am on a 30-day trial for RoboHelp 8 (used RH 5 some time back and now the company wants a documentation update). After turning off services and turning them back on one at a time, I determined the culprit was my Biometric Authentication Service (Mfg: DigitalPersona, Inc.). It works in conjunction with the Validity VCS Fingerprint Service, but the fingerprint service wasn't the one that was making it crash. After searching online I found that I could turn the Biometric Service back on after reading http://social.answers.microsoft.com/Forums/en-US/addbuz/thread/15fff39 b-69a7-48f4-b932-58d4c330984e which makes several suggestions. This is what I followed:

Method 2:
Reconfigure HP Security Manager (HP SimplePass Identity Protection)*

A.  Click on Start>All Programs>HP SimplePass Identity Protection
B.  Expand Password Manager, and select Settings
C.  Uncheck the prompt to add logons for logon screens option, click Apply, then restart the system

* This solution was provided by HP.  We don't know what other effects they can expect from making the noted changes, and you may want to contact HP for more information if you chose this workaround and need more detail. 

I do use the fingerprint service to initially log in, but not for anything else.

Hope this helps!  If it weren't for this forum, Adobe would have lost a sale...  Thanks again!

Suzy L. 

Done!

Never isolated the exact service. I just run under XP, which is VERY unacceptable as my other tools are all in Windows 7. I have also purchased Flare and will be moving all my help systems to MadCap.

Tawni

What about (a) disabling your services, one by one to see which one is the culprit, or (b) running RH8 in Win7's virtual XP mode, or (c) upgrading to RH9?

"Hmm, this product sure crashes a lot. I think I'll buy their latest version." Nope.

Yes, I just now checked updates again and it is patched. The fact that 32-bit users on Windows 7 suggests that the fact that I am using an unsupported 64-bit OS, and that not all of my projects have the problem suggests that the 64-bit part isn't the issue. As I and other posters have said before, when I create a new project or recreate a project from scratch, everything works great--for a while. Then it gets this crashing problem. I have too many projects to maintain to rebuild them every month. I have just have restrain myself from clicking Save on the menu in this project and just use CTRL+S.

(Note: I work at a software company and we do interim fixes/patches all of the time. Look at the version history of just one of our products: http://www.globalscape.com/eft/history.aspx)

Version history from one of our products is listed below. If you bought version 5, you get all of the version 5.x.x updates. Same for version 6. Many of these updates are in response to user requests or crashes.

Version History

    Changes in 6.3

    Changes in 6.2.31

    Changes in 6.2.18

    Changes in 6.2.7

    Changes in 6.2.3

    Changes in 6.2.1

    Changes in 6.2

    Changes in 6.1.10

    Changes in 6.1

    Changes in 6.0.17

    Changes in 5.2.21

    Changes in 6.0.6

    Changes in 6.0.4

    Changes in 6.0.1

    Changes in 5.2.15

    Changes in 6.0

    Changes in 5.2.12

    Changes in 5.2.6

    Changes in 5.2.5

    Changes in 5.1.34

    Changes in 5.2.4

    Changes in 5.2.3

    Changes in 5.1.30

    Changes in 5.1.6

    Changes in 5.1.1

    Changes in 5.1.0

    Changes in 5.0.1

    Changes in 5.0

    Changes in 4.3.4

    Changes in 4.3.3

    Changes in 4.3.2

    Changes in 4.3

    Changes in 4.2

    Changes in 4.1.1

    Changes in 4.1

    Changes in 4.0.11

    Changes in 4.0.10

    Changes in 4.0.9

    Changes in 4.0.8

    Changes in 4.0.6

    Changes in 4.0.5

    Changes in 4.0.4

    Changes in 4.0.3

    Changes in 4.0.2

    Changes in 4.0.1

    Changes in 4.0

Etc.

Sorry, we only do 3 versions - previous year's, current year, next year's - we tell our clients to move on up every year, yee haw!

So I guess that's a "no" regarding getting error logs from RoboHelp?

Thanks, Peter, I forgot about the Event Viewer. Below are excerpts of a few of the errors. (I removed Report ID, Exception Code, etc.) It'd be easier to point at the culprit if it was always the same error. Ntdll.dll and MDBMS.dll crash it most often, but there are others. Which seems odd is that it's reporting the version as 8.0.0.203, but RoboHelp's About screen says it's version 8.0.2.208. I'm going to try reinstalling. Maybe some DLLs got corrupted when I did MS updates.

Faulting application name: RoboHTML.exe, version: 8.0.0.203, time stamp: 0x4944f3bb

Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\RoboHTML.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Faulting application name: RoboHTML.exe, version: 8.0.0.203, time stamp: 0x4944f3bb

Faulting module name: AdobeLinguistic.dll_unloaded, version: 0.0.0.0, time stamp: 0x45bff83a

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\RoboHTML.exe

Faulting module path: AdobeLinguistic.dll

Faulting application name: RoboHTML.exe, version: 8.0.0.203, time stamp: 0x4944f3bb

Faulting module name: HTMLTemplate.dll, version: 8.0.0.203, time stamp: 0x4944df58

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\RoboHTML.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\HTMLTemplate.dll

Faulting application name: RoboHTML.exe, version: 8.0.0.203, time stamp: 0x4944f3bb

Faulting module name: MDBMS.dll, version: 8.0.2.208, time stamp: 0x4afbdffd

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\RoboHTML.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\MDBMS.dll

Faulting application name: RoboHTML.exe, version: 8.0.0.203, time stamp: 0x4944f3bb

Faulting module name: BaseLibrary.dll, version: 8.0.1.204, time stamp: 0x4aa649c7

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\RoboHTML.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\BaseLibrary.dll

Faulting application name: RoboHTML.exe, version: 8.0.0.203, time stamp: 0x4944f3bb

Faulting module name: MFC80U.DLL, version: 8.0.50727.6195, time stamp: 0x4dcdece0

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\RoboHTML.exe

Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6 195_none_cbf5e994470a1a8f\MFC80U.DLL

Programs and Features says version 8.0.2.

Reinstalling RoboHelp seems to have fixed it (knock on wood). Because it only seemed to have crashing problems after a major Microsoft update, and because the Event Viewer said it was DLLs that crashed, and one of the DLLs is shared with Microsoft (ntdll.dll--NT kernel functions), I'm going with the corrupted DLL as the problem, and reinstalling RoboHelp as the solution. (For those of you who get more than the occasional project crashing, you probably have a different problem, but running the installer in Repair mode is worth a try and doesn't take long.)

This week, I started having issues (again) with RoboHelp 8 hanging and crashing. I looked at the Event Viewer and saw that (again) ntdll.dll and MDBMS.dll were crashing RH.These DLLs are used by other applications and, no suprise, we've had many MS updates lately. I found this website http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread /983a9985-7eaa-4e31-a0d8-b2b34442a937/ that explains about ntdll.dll and possible fixes for it. Probably reinstalling RH again will fix my issue. I just wanted to let everyone here who has had this issue know that it's not RH's fault, it's the darn DLLs. (Yes, I need to upgrade to v9. (Has anyone using v9 had this crashing/hanging problem?) I get similar problems with PhotoShop, but not as often. It would be nice if Adobe simply routinely released updates to refresh the DLLs, AFTER MS pushes their updates. (But, I play the lottery, too.)