Adobe Community: Login Error "We're sorry…"

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1. alejandro cortina,

Feb 8, 2010 3:17 AM in reply to Michael.Renner

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Hi there,

I'm having the same problem in two different PC's, with version 1.7 and 1.8 as well!!!!

please help!!

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2. jsarracco,

Feb 24, 2010 8:11 AM in reply to Michael.Renner

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I am having the same issue on PC 1.8. It fails 95% of the time.

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3. Ron Bob,

Mar 21, 2010 5:28 AM in reply to Michael.Renner

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I too am having the same pro

blem all the time in W Vista Business

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4. Last_Wordz,

Mar 21, 2010 8:29 AM in reply to Michael.Renner

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The only thing I can give is compassion. I've had this problem for like two months. This error started to occure when I updated AMP to the latest version. It can't load the Terms of Use from the server. Running Win 7 Ultimate 64 bit

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5. Ron Bob,

Mar 21, 2010 4:33 PM in reply to Last_Wordz

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Thanks Last_Words, appreciate your comment--and your compassion!!!. Have

you had any trouble downloading Media Player 1.8? I haven't been able to

do this.

Cheers Ron Bob

…"

The only thing I can give is compassion. I've had this problem for like two

months. Running Win 7 Ultimate 64 bit

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6. Last_Wordz,

Mar 22, 2010 4:32 AM in reply to Ron Bob

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No, downloading and installing went without any problems. The problem for me is when signing in, it tells me; "Our records indicate that you have not accepted the atest version of the Adobe Media Player Terms of Use. Then, a millisecond after a dialogboks appears; We're sorry... Your request cannot be completed at this time. Please try again in a moment. Moment = Two months??!

Seems like AMP can't connect to the adobe server... But I'm able to view channels and videos, but not on my own account.

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7. SierraTech.Net,

Mar 27, 2010 3:35 PM in reply to Last_Wordz

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This has been happing for some time now. Sometimes I can login, but when I reopen after closing the program it reports the error and shows that I am not signed in.

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8. kanukukreja,

Apr 19, 2010 4:23 AM in reply to Michael.Renner

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Does anybody knows the solution for this problem, i'm still facing it.

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9. chrisl4,

May 18, 2010 1:53 PM in reply to Michael.Renner

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Has anyone found a fix for this issue? It appears Adobe doesn't monitor these forums as the problem continues. I uninstalled and reinstalled but get the same error message. Vista Ultimate SP2, AMP 1.7. I just downloaded and got 1.7. Is 1.8 Beta?

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10. horti_revolution,

Sep 10, 2010 8:02 AM in reply to chrisl4

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hello brothers and sisters...

It's now months later and I have more updates loaded since the posts pervious to this and STILL the problem persists...

Wouldn't it be great if there was a customer service email address we could mail and Adobe didn't only leave us all to help each other...ahhh...Utopia

Am running CS5 Production Suite (5.02 updates) on Win 7 64

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11. John P. Munsinger,

Nov 24, 2010 6:56 AM in reply to chrisl4

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I have the same problem. Have you, or has anyone, found the reason for the message and the solution to the problem? I'd appreciate some help. It is very frustrating.

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12. John P. Munsinger,

Nov 24, 2010 7:00 AM in reply to Michael.Renner

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Michael, have you ever found a solution to this problem?

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13. DMTASD,

Adobe Media Player

Login Error "We're sorry…"

Jun 5, 2009 4:49 AM

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