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Pink Lemon
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DNG Converter Not Recognizing .CR2 Files

Dec 28, 2010 6:17 PM

I have a new Canon EOS 5D Mark II and CS3, so I cannot view the CR2 files from the 5D in Bridge in their native format.  I read all the posts and upgraded to ACR 4.6, then upgraded the camera profiles to those in the ACR 5.2 package (the one that includes the 5D Mark II).

 

I then read that I need the DNG Converter to generate DNG files from the CR2 files, so I have installed DNG 6.3.

 

Problem now is that the DNG Converter will not recognize any CR2 files on my machine, neither the new 5D Mark II CR2 files of my old Rebel CR2 files.  When I navigate to a folder containing CR2 files with DNG it says "No images have been selected" in the "Select images to convert" section of the GUI.

 

I have no idea what to do, I need to get the DNG Converter working to view the files from my new camera in Bridge.  Help!

 
Replies
  • Currently Being Moderated
    Dec 28, 2010 9:35 PM   in reply to Pink Lemon

    Make sure you are using version 6.3 of the DNG Converter, not an earlier one.  It's not tied at all to your version of ACR.

     

    If you happen to be on a Mac, you should note that the DNG Converter does not work on individual files but on folders if you navigate from within the Converter itself.

     

    Alternatively, you can drop the icon of the files onto the DNG Converter application icon in the Dock.

     

    Knowing more about your setup would help.

     
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  • Currently Being Moderated
    Dec 29, 2010 10:14 AM   in reply to Pink Lemon

    Pink Lemon wrote:

     

    …Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"?  I'd like to try this but not sure what you mean by "in the dock"…

     

    Your ignorance is justified, as Windows doesn't have a Dock.    It's a Macintosh feature.

     

    In Windows I guess you'd achieve the same by dragging and dropping the icon(s) of the DNG file(s) onto the application icon or a shortcut thereof that you place in a convenient place.

     

     

    ____________

    Wo Tai Lao Le

    我太老了

     
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  • Currently Being Moderated
    Dec 30, 2010 7:38 AM   in reply to Pink Lemon

    Hello, does your directory have any unusual characters (e.g., unusual punctuation)? Or are you possibly selecting a path on a network drive? I am wondering if these could be preventing DNG Converter from recognizing your selected directory/path properly.

     

    Once you have selected the path, the name of the path should appear to the immediate right of the "Select Folder..." button in Step 1. Only then will the "Convert" button at the bottom become active.

     

    If the text to the immediate right of the "Select Folder..." button continues to read "No images have been selected", then either there are no recognized images in the selected folder, or there is something wrong with the folder (or entire path) itself.

     
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  • Currently Being Moderated
    Jan 2, 2011 4:25 AM   in reply to Pink Lemon

    Hi Pink Lemon,

     

    I found this thread when I experienced "about" the same problem. If I click the <Select Folder>, and browse to a folder that contains .CR2 files from my Canon EOS-60D, the DNG Converter 6.3 proudly declares, "No items match your search".

     

    Then, I tried to drag a .CR2 file from Windows Exploder onto the DNG Converter shortcut-icon on my desktop, and it worked! I can also drag multiple selected files from within a directory, or a complete directory there, and it works. (I can NOT drag files onto the DNG Conv itself, just onto the shortcut icon)

     

    I have Win7/32 and a funny thing is,that when I tested DNG Conv 6.3 on my old PC which runs Win XP/SP3, the <Select Folder> function worked without a hitch. I could even browse the very same CR2 folders on my Win 7 PC, over Wi-Fi, and it worked OK on XP.

     

    So, the problem with Adobe's DNG Converter 6.3 (and new Canon .CR2's) seems to be OS dependent. It looks like it doesn't work correctly on Vista or Win 7.
    Check if the drag system works OK on Vista, as on Win 7.

     
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  • Currently Being Moderated
    Aug 16, 2011 1:15 AM   in reply to Ceeman

    Thanks - I had exactly the same problem with version 6.4. I've spent all morning trying to solve it, then found your post, and thankfully dragging to the desktop icon worked (I'm running Windows 7).

     
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  • Currently Being Moderated
    Sep 7, 2011 3:13 PM   in reply to lizmint

    I am glad I have found this thread, I have wasted hours in the last few evenings trying to sort out this problem.

     

    I have been using DNG converter 5.4 for two years to convert Canon G10 raw files without any problem. I switched to version 6.4 to convert Panasonic G2 raw files and have had little sucess. It worked once on the folder I set up for my first panasonic shoot. I have had no sucess for subsequent shoots in other folders. When I open the converter it has that original folder selected and I can make further conversions on the raw files in that folder but it cannot find raw files in any other folder. Not for the thousands of G10 files which I have converted or even the files in my first G2 folder if I move away from it and come back to it.

     

    I am using Vista. I have notice something else that is unusual, Vista does not see the converter as a programme, it cannot uninstal it in the control panel.

     

    Granville

     
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  • Currently Being Moderated
    Sep 7, 2011 3:22 PM   in reply to granville2r

    There is no uninstall routine for the DNG converter.  There are no extra files or registry entries.  If you want to get rid of the DNG converter, simply delete it.  It is not something strange with Vista.

     
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  • Currently Being Moderated
    Sep 7, 2011 3:59 PM   in reply to JimHess-h1lFU3

    Thanks I have deleted v 6.4 and gone back to v 5.4 which will convert the Canon G10 raw files, but not the Panasonic G2 files. V 5.4 is also not visible in contol panel so I must have deleted it rather than uninstalled it.

     

    Granville

     
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  • Currently Being Moderated
    Sep 7, 2011 4:10 PM   in reply to MadManChan2000

    Version 6.3 and 6.4 do not regonise raw files in folder that version 5.4 does and the convert button remains geyed out. I have removed version 6.4 and installed 5.4. it finds files for conversion where 6.4 does not, hovever it is unable to convert the Panasonic G2 file.

     
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  • Currently Being Moderated
    Sep 10, 2011 8:39 AM   in reply to Pink Lemon

    Exact same issue here.  Downloaded and used the 6.2 version back in July without a hitch for converting 60D CR2 files.  Now after installing the latest release, the CONVERT box is grayed out.  Will reinstall the 6.2 version and see what happens.  Looks like a bug.

     
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  • Currently Being Moderated
    Sep 10, 2011 8:45 AM   in reply to dakovo

    Definately a bug.  6.2 works!

     
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  • Currently Being Moderated
    Sep 10, 2011 11:49 AM   in reply to dakovo

    Thanks for that, I had tried 6.3 but not  6.2. It does the files from my new camera and works for me.

     
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  • Currently Being Moderated
    Sep 10, 2011 1:51 PM   in reply to Pink Lemon

    I just tried V6.4.0.139 and it would not recognize .CR2 files.  I found V6.2 and installed it instead and it does work.  Definitely something wrong in 6.4.

     
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  • Currently Being Moderated
    Sep 27, 2011 2:26 AM   in reply to Pink Lemon

    Thought I'd add my twopence worth here as it's close to my heart and may help.

    When I upgraded from a 5D to 5Dii, the DNG was my only option at the time. Slow, not very intuitive to good workflows, but it worked.

    I also used a Lumix G10 which also used DNG to do the conversions, all OK.

    But upgrading to a G3, now came the grief, and still no DNG upgrade to date.

    With the G3 came a free copy of Lightroom 3.2 which quickly upgraded to 3.4, OK now for CR2 files but still won't read G3 RAWs.

     

    Then I found this thread:

    http://forums.adobe.com/message/3937512#3937512

     

    This gives a link to Lightroom and CameraRaw that sees G3 RAWs which will help some of people.

    http://blogs.adobe.com/lightroomjournal/2011/08/lightroom-3-5-and-came ra-raw-6-5-available-on-adobe-labs.html

     
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  • Currently Being Moderated
    Sep 27, 2011 11:47 AM   in reply to VincenzoLunardi

    The G2 I bought had the Lightroom offer. I have claimed it but it has not arrived yet, there is still a couple of weeks to run before the delivery deadline. I should be OK when it does

     
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  • Currently Being Moderated
    Sep 27, 2011 3:21 PM   in reply to granville2r

    I don't think the G2 has the same problems of the G3, it uses an older RAW version, so Lightroom 3.2 or the 3.4 update should work fine.

     

    I got my 5 year warranty certificate after 2 months but had to chase up the software, sent an email to:

     

    lumixcameras@eu.panasonic.com

     

    It then arrived within a few days, amazing that innit.

     
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  • Currently Being Moderated
    Jun 4, 2012 5:49 AM   in reply to Rollin Hill

    Same problem with Canon 5D3, CS6, ACR 7.1, and the last version of DNG.

    Doesn't see my CR2 files !

    Adobe doesnt' see the problem lol

     
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  • Currently Being Moderated
    Dec 5, 2012 8:57 AM   in reply to ac-photo

    For you Vista users this worked for me:

     

    Move the adobe converter program (the .exe) into the folder of your CR2 files and then run it.

     

    I tried several versions of the conversion program and like many posts above the options were greyed out or the CR2 files were not recognized but this worked.

     
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  • Currently Being Moderated
    Nov 16, 2013 7:37 AM   in reply to Gipple

    Sorry for the late response. Your solution didn't work.

    The solution I found for DNG converter 8.3 : I have installed a "SendTo" DNG converter in Windows Explorer.

    Adobe should try that.

     
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  • Currently Being Moderated
    Feb 7, 2014 12:49 PM   in reply to Pink Lemon

    Any solution to the problem?  I'm using version 8.3 on Windows 7 and can't get it to recognize CR2 or NEF files.

     

    Ceeman's suggestion above (#7) works, but doesn't explain why the files are not recognized when you choose a folder within DNG converter.

     

    This problem seems to have been around for years.  Anybody figured it out?   Thanks,

     
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  • Currently Being Moderated
    Feb 7, 2014 5:26 PM   in reply to grosmornestone

    The issue has been around for years because it is user error, where most people aren't used to selecting a folder the way the DNG Convert expects. 

     

    The DNG Converter works on an entire folder of photos at a time, not a selected set of DNG files from a folder like almost all other programs do.

     

    Therefore you should select (single-click) the folder name but not go into (double-click) the folder as you're browsing to the folder.  With the folder name selected but not opened, your raw files will be found.

     

    Basically the DNG Converter doesn't look for files in the current folder, it looks for files in the selected folder beneath the current folder, where current folder means the folder you've double-clicked into.

     
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  • Currently Being Moderated
    Feb 10, 2014 11:55 AM   in reply to ssprengel

    Thanks ssprengel, that did the trick!

     

    Odd that DNG converter requires you to select folders this way, rather than that standard method used by almost all other programs.

     
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  • Currently Being Moderated
    Feb 10, 2014 2:22 PM   in reply to grosmornestone

    With almost all others programs you’re selecting a file in a folder, not a folder.

     

     

     

    It’s a very common issue when first using the DNG Converter.

     
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  • Currently Being Moderated
    Feb 10, 2014 2:43 PM   in reply to grosmornestone

    If you only want to convert certain files you can drag/drop them onto the icon for the DNG converter when it is closed. It will then open and let you just convert those files.

     
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