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gthomson_ca-1OTSyt
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Red Recording Window gone?

Dec 16, 2010 6:19 AM

For some reason when I record for a new project and select the custom size option, the red recording window has dissapeared. It was there before but not it's not? I checked in the settings and the option to the hide the recording window is not selected??????

 
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  • Currently Being Moderated
    Dec 16, 2010 11:08 PM   in reply to gthomson_ca-1OTSyt

    Hi,

     

    What is the custom size that you have chosen?

    If it is greater than the screen resolution of your computer, then it is possible that the red rectangle would not be seen.

    However, at the time of publish, this large size would get scaled to your screen resolution.

     

    Thanks,

    Sushma

     
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  • Currently Being Moderated
    Dec 19, 2010 8:25 PM   in reply to gthomson_ca-1OTSyt

    Hi

     

    Sometimes, a faulty preference file can lead to incorrect coordinates of the red-rectangle (or any other window/dialog) 's position from previous Captivate session.

     

    Can you please try to delete the preferences folder and try again and let us know what happened?

     

     

     

    On Windows, the path could be something like

     

    C:\Documents and Settings\<user_name>\Local Settings\Application Data\Adobe\Captivate 5

     

    or

     

    C:\Users\<user_name>\AppData\Local\Adobe\Captivate 5

     

     

     

    On Mac, it could be something like

     

    /Users/<user_name>/Library/Preferences/Adobe Captivate 5

     

     

     

    Cheers

    Siva

     
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  • Currently Being Moderated
    Dec 20, 2010 11:03 PM   in reply to gthomson_ca-1OTSyt

    Hi

     

    Deleting the preferences (Captivate 5) folder is THE way to clear any values that the app remembers from the past.

     

    Now that you have shutdown captivate, removed the preferences, and re-launched captivate, the recording dialog must come up with factory defaults. Can you please paste a snapshot of the system screen when the recording dialog is up and running?

     

     

    Cheers

    Siva

     
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  • Currently Being Moderated
    Dec 21, 2010 6:33 AM   in reply to Sivakumar Nagarajan

    Hi Siva

     

    Are you an Adobe employee? I ask because if you are I'd love an explanation for deleting the complete folder as opposed to a single file.

     

    Cheers... Rick

     
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  • Currently Being Moderated
    Dec 30, 2010 10:23 AM   in reply to Captiv8r

    Hi Rick

     

    Yeah, I work for Adobe

     

    There are ways to partially delete preferences only if you know what you are doing

     

    Since I was suspecting that something was corrupt in the preferences folder (and it could be anywhere) and it would be frustating for the customer to find out which part of it was faulty using trial and error method, I suggested the simpler and safer approach of deleting the preferences completely and reset things to factory default.

     

    Cheers

    Siva

     
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    Dec 30, 2010 10:28 AM   in reply to Sivakumar Nagarajan

    Thanks  so much! Most appreciated.

     

    Cheers... Rick

     
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  • Currently Being Moderated
    Jan 6, 2011 12:26 AM   in reply to Sivakumar Nagarajan

    Hi Siva

     

    I  for one would love to learn more about partially deleting CP5's preferences. Might I suggest this is something that the team considerd documenting on the Adobe Captivate Blog.

     

    Warmest regards,

    Mark

     
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