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Elements 9 Organizer only imports one folder at a time

Aug 8, 2012 1:20 PM

Well I purchased Elements 9 after not being happy with the products included with my camera's.

System is an i950 processor, Windows 7 Ultimate 64bit, 12 GB RAM, 120GB SSD and a 1 TB hard drive.  Basically a system that gives me no trouble with any other software, for the most part, crash free.

I have a home server that runs on a gigabit network.

Pictures folder has about 25000 pictures.

My biggest problem from the beginning was importing my pictures.

I would do an import on the mapped drive for Photos and not all would be imported when I checked back later.

Then the issues increased when I would go in and actually try to import more than one folder at a time.  All that would happen would be that the first folders contents would get imported but the second folder would get ignored.

If I highlighted 10 folders, only the first one would import.

Big big pain in the behind when you have things organized properly.

Also, must say that the organizer portion is buggy.  Crashes a lot, and on a system like mine it shouldn't be slow to react which it is.

Haven't even got to the editor portion yet.  Hope it isn't worse.

 

Merry Christmas everyone!!

 

Message title was edited by: Brett N

 
Replies 1 2 3 4 Previous Next
  • Currently Being Moderated
    Dec 29, 2010 9:39 AM   in reply to Shadrackcas

    Not really a reply, but I have a similar issue to you.

     

    I'm using Elements Organiser 9 with Vista. The Auto Analyser doesn't seem to work properly. If I start it manually, it just sits at 0% complete for ever. If I let it go in the background, it appears to be analysing, but eventually I will get an error box come up and auto-analysing stops. Facial pattern recognition seems to have stopped workin when it did at first.

     

    What is of interest here though is that I have found that Files have been imported, but there are no thumbnails to show for it in many cases. I've tried to reimport the files, but it comes back and says that they are already there!! I don't know how to force Elements to re-recognise these files and display them.

     

    Any suggestions welcome even if it means rebuilding the database.

     
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  • Currently Being Moderated
    Dec 29, 2010 12:41 PM   in reply to Shadrackcas

    I don't have a solution either but I do have a similar problem with my PSE 9 Organizer.  I am running on a MAC with 5 GB RAM and a 1 TB hard drive.  I have never had problems with previous versions of PSE.  A lot of my pictures won't import into my folders and when I try, it starts to import the pictures, and then I get an error message saying that the files types aren't supported or the pictures are already there.  When I go and look in Finder, the pictures are there and they are small .jpg pictures but I can't access them through the Organizer.  I have tried to reconnect missing pictures several times, and I have uninstalled and reinstalled twice (now on my third time), repaired and optimized the Organizer talked to support a couple of times and it's still not working.  If anyone has any ideas, I would really appreciate it.  This particular version of PSE is the 1st one for the MAC that doesn't have Bridge but uses the Organizer instead.  I never had problems using Bridge and I actually prefer it; so I am at the point of returning PSE 9 since it is not working like advertised, Adobe should have left Bridge in PSE and not messed with a good thing


     
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  • Currently Being Moderated
    Dec 30, 2010 10:49 AM   in reply to Shadrackcas

    Well, regarding not being able to display the thumbnails in Organiser despite it claiming that the file is already there when reimporting. I tried moving the files around to different folders and they still wouldn't present thumbnails.

     

    So I opened Photoshop Elements 9 and opened the 'difficult' jpg files individually without problem and then resaved them with an extra '1' in the filename.

    Guess what? Organiser now recognises them and I now have the thumbnails for the new files. The old files are still not recognised.

     

    That's all fine if you know which thumbnails are not being shown, but that could be a lot of effort. So what is peculiar about the original files because I can't tell?

     

    Can anyone from Adobe explain what the problem is??

     
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  • Currently Being Moderated
    Dec 30, 2010 3:00 PM   in reply to Shadrackcas

    i have same proplem

     
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  • Currently Being Moderated
    Dec 30, 2010 11:26 PM   in reply to Shadrackcas

    Hate to merely chime in with, Me-Too, but ...

     

    I'm novice enough at both computers AND photo editing that I'm not even sure what the problem is that I've got.

     

    Installed PSE9 last week -- have been using very-quick and not-too-terribly-dirty Picasa for a few years -- spoiled by the blazinlgly fast path to basic, decent editing, but I need more horsepower.  When first installed, PSE9 grabbed the five- or six-hundred images that were on a camera.  I played around with a few editing features -- going back and forth between the organizer and the editor,  just trying to get a feel for the new territory.

     

    Wanting to experiment with some of my older pictures, I brought everything in my picture folder (several thousand) into PSE9 just now.  Organizer is overwhelmed.

     

    The "Elements Backup/Synchronization Agent"  is spinning away fulltime.

     

    I'm told that I have exceeded the 2GB capacity of my on-line storage, but the program is locked up so I can't "Manage" that account. (This feature was meaningless to me, anyway.)

     

    I'm unable to do ANYTHING in Organizer or I would try to remove the bulk of the photos that seem to have caused the problem.

     

    Any way to remove photos from the Organizer while the organizer is constipated?

     

    Will and uninstall/install do it?

     

    Thanks --

     
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  • Currently Being Moderated
    Dec 31, 2010 3:24 AM   in reply to DennyJetTone

    Do you realise that PSE9 organizer in Folder View mode is now only able to display one folder at a time? Ypu have to select each folder in turn to see their contents.

     
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  • Currently Being Moderated
    Dec 31, 2010 6:11 AM   in reply to DennyJetTone

    Hi I suspect that some knowledge of the Adobe file system is needed. I would be inclined to uninstall Photoshop Elements/Analyser and make sure that the folders in C:/ProgramData/Adobe/Elements Organiser all disappear. If not, clear them out after uninstalling.

     

    After reinstalling, I would turn off the Synchronisation Online as this always struck me as going to give problems with large numbers of photos. Also the 'Run Autoanalyser at startup' is a pain as it gobbles CPU time.

     

    I found this extract which may be of help:

     

    PROBLEM: Catalog backup fails to completely back up my catalog.
    ANSWER: If catalog backup fails, stop the following background processes from Elements Organizer: Auto Analyzer and Backup/Sync to Photoshop.com. Turn off any antivirus program that may be running for a brief while and then attempt to back up your catalog.

    Good luck!

     
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  • Currently Being Moderated
    Dec 31, 2010 8:45 AM   in reply to Avoworld

    Thanks,

     

    Yes -- I can see the contents -- it's that Organizer is frozen in the screen that's displaying the folder.

     
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  • Currently Being Moderated
    Dec 31, 2010 8:53 AM   in reply to Shadrackcas

    In answer to the original question, I found this article on how to rebuild the Catalogue, which is supposed to sort out corrupted databases. I haven't tried it yet!!

     

    Troubleshoot catalog issues | Elements 6, 7, 8, or 9 Organizer

    The Elements Organizer stores information about your photos and other media files in catalog files. When you use the Elements Organizer, the application accesses your catalog file. It also accesses the catalog when you save files from Adobe Premiere Elements or the Photoshop Elements Editor with the Include In The Organizer option selected. Use the steps below to help resolve errors and other issues that occur if your catalog file or one of its support files is damaged.

    Before you begin

    To benefit most from this information, perform the tasks below in the order they are listed. After you complete each task, try to re-create the problem.

    The tasks below require you to open the Elements Organizer Catalog Manager. To do so, use one of the following methods:

    • Open the Elements Organizer, and then choose File > Catalog.
    • Hold down the Shift key on your keyboard as you launch the Elements Organizer. Release the Shift key when the Catalog Manager window appears.

    Optimize your catalog and rebuild its thumbnail cache

    To reduce the amount of space that your catalog uses and improve its performance, use the Optimize function of the Catalog Manager.Optimizing also corrects problems with the way thumbnails appear in the Organizer.

    1. Make sure that Premiere Elements and the Photoshop Elements Editor are closed.
    2. Open the Catalog Manager.
    3. In the Catalog Manager, select the catalog that you want to optimize.
    4. Click Optimize.

    This process takes time, especially if you have a large catalog. A dialog notifies you when your catalog and its thumbnail cache are optimized. Click OK to close this dialog.

    Repair your catalog

    Sometimes, such as after a power failure, your catalog file becomes damaged. To repair this damage, use the Repair function of the Catalog Manager.

    1. Make sure that Premiere Elements and the Photoshop Elements Editor are closed.
    2. Open the Catalog Manager.
    3. In the Catalog Manager, select the catalog that you want to repair.
    4. Click Repair.
    5. When the Elements Organizer finishes checking your catalog for errors, select Re-index Visual Similarity Data and then click Repair or Repair Anyway.

    This process takes time, especially if you have a large catalog. A dialog notifies you when your catalog is successfully repaired. Click OK to close this dialog.

    Restore the most recent backup of your catalog, or create a catalog

    Occasionally, a catalog becomes damaged in such a way that the Optimize and Repair functions cannot correct the problem.

    If you have created a backup of your catalog, restore the most recent backup of your catalog. For instructions, see "Restore a catalog to a previously saved version" in the Elements Organizer Help.

    If you do not have a backup, create a catalog and reimport your photos and other media files.

    To create a catalog:

    1. Make sure that Premiere Elements and the Photoshop Elements Editor are closed.
    2. Open the Catalog Manager.
    3. In the Catalog Manager, click New.
    4. Type a name for this new catalog and then click OK. The Organizer opens with this new, blank catalog.

     
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  • Currently Being Moderated
    Dec 31, 2010 9:19 AM   in reply to Phil Atk

    Thanks, Phil,

     

    Uninstall, etc is scheduled first thing this morning.

     

    Not even an amateur, I probably barely qualify as a dilettante in the realm of computers and apps.

     

    Just like my car, I don't know/care how it works -- I just want to turn the key and get from here to there quickly, quietly, and comfortably.  I enjoy having a high performance car and doing the driving, even serious or sophisticated driving -- I'm an excellent driver -- I just don't want to have to have any mechanical or engineering skills in order to prepare or maintain the car.

     

    Looking forward to PSE9 letting me get into the darkroom.

     

    Denny

     
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  • Currently Being Moderated
    Jan 2, 2011 8:05 PM   in reply to Shadrackcas

    I am so upset that I bought this software.

    First, it sucks that I had to buy both Photoshop and Premiere at release 9 to use the organizer. I was happy with Premiere 8.

    Second, it says you can import catalogs, but I was not able, after hours and hours of attempts to get my PSE 6 catalog in without crashing and disappearing categories.

    I rebuilt the entire catalog with more hours and hours of work.

    Then the stupid organizer crashes all the time.

    I decide to "repair" the catalog and it says there are no errors, but now all my categories are GONE!!!

    This is total crap software. You can't even get the welcome screen to go away that wants you to log into an Adobe account.

    It is obvious they only are using this software as a teaser to get you to upgrade or buy on-line storage.

    It would be nice if Adobe did some product testing first so all my hours of organizing are not lost forever.

    Why do you make catalogs that are so flaky that the delete themselves?

    Why can't I save the catalog database file instead of having to back up all the pictures with it as well?

    The organizer is such a great concept, but you have done a terrible job of implementing it.

    It just got my hopes up, wasted my time, and left me with nothing.

    I hate your software and hope that you fix it.

     
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  • Currently Being Moderated
    Jan 2, 2011 10:32 PM   in reply to Shadrackcas

    I gave up using it.

     

    I use Nikon View NX2 and then drag into PSE9.

     

    I am done fooling around with Bridge and Organizer, they have totally messed it up.

     

    Hopefully they will correct it and notify us.

     

    Otherwise i am sure PSE10 will be the $70.00 fix it later this year.

    I still believe that issuing a PC and mac version together may have something to do with it.

     

     

    Greg

     
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  • Currently Being Moderated
    Jan 3, 2011 12:42 PM   in reply to Shadrackcas

    I replied to this thread way up the line but just want to give an update.  After spending well over an hour on the phone with Adobe, 3 different times, my problem still persists - which is 1) not all my photos will import into Organizer (even though they are there when I go to Finder; I have also tried re-connecting several different times, 2) Organizer goes into 'think' mode all the time and 3) I tried un-installing and re-installing 3 different times, repaired & optimized also.  What's up Adobe?    I should have never spent the money to upgrade from PSE 8 but what I did do, was re-install PSE 8 and I am using Bridge instead of the Organizer in PSE 9.  It's a shame that the product is advertised with such great expectations only to disappoint and that it's customers are the ones who have to try and figure out a work around because Organizer doesn't work on a MAC.

     
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  • Currently Being Moderated
    Jan 3, 2011 3:43 PM   in reply to Joyce M Rivera

    I wish I could use PSE 8, I put it back but PSE 8 does not recognize my new Nikon Camera,

    Which was the reason I upgraded because i called adobe and they acknowledged that the D7000 DLSR

    needed PSE 9.

     

    And I have a MAC.

     

    Talk about a double whammy !

    Greg

     
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  • Currently Being Moderated
    Jan 3, 2011 8:38 PM   in reply to Shadrackcas

    Holy Cow I have the same problems.  Glad (but sad) that it is just not me.  Thought the Organizer would work wonderful, but alas, it does not.  Any other ideas for a good organizer out there?

     
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  • Currently Being Moderated
    Jan 5, 2011 2:02 AM   in reply to themorleyfour

    Please take a look at this http://forums.adobe.com/thread/748720?tstart=0

     

    And then please submit a report/request here www.adobe.com/go/wish

     

    I'm told that the more they receive the more they take notice.

     
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  • Currently Being Moderated
    Jan 13, 2011 6:09 PM   in reply to Avoworld

    I have the same problems as everyone---PSE9 organizer crashes.  What a piece of crap!  I used the version 5 organizer--no problems. Ever.

    Adobe should immediately issue a fix---not a workaround.  Every photo browser--works better---even the free ones! 

     
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  • Currently Being Moderated
    Jan 14, 2011 5:28 AM   in reply to Shadrackcas

    Shame on Adobe!  Arrogant.  In Denial.  Unresponsive.  Jerks.

     
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  • Currently Being Moderated
    Jan 15, 2011 7:44 AM   in reply to Shadrackcas

    I have spent more time trying to get this junk program to work than i have at my payed work, I have lost over 10500 sorted pictures after loading the ( ORGANIZER ???????? )

    YOU WILL NEVER GET ME AGAIN. !  the only thing i found out is you know about these problems sence at least Ver 6 and still can't get it to work, using only the forms to try to fix YOUR ( MY ) problems.  NOW IT'S JUST YOUR POBLEMS ., I AM CUTTING MINE OFF BY GIVING YOU 150.00.FOR GARBAGE.

     
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  • Currently Being Moderated
    Jan 15, 2011 10:26 AM   in reply to AWSHOCK

    I started this way back when.

     

    I have written to Adobe one too many times.

     

    I am putting my PSE 9 on Ebay and Purchasing Aperture.

     

    I have Apple Care for another 10 months for my computer and they are very responsive.

    Also the Apple forum has always been helpful and quick to respond.

     

    They claim that Aperture can do 90% of what Elements can do and maybe even PhotoShop.

     

    For what I (retired 67 years old) do is shoot family and pets and do not need to use layers and do not try and manipulate photos other then removing some blemishes and a tree sticking out of someone's head, I think I will be better served.

     

    Please do not get me wrong I think that PSE was and is easy to use BUT to now get there is a nightmare.

    Not to mention losing pictures.

     

    I would have appreciated a response from anyone at Adobe, even if they said that they were working on the problem and it may take awhile.

    Unfortunately in todays society admitting to a mistake rarely exists.

     

    Greg

     
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  • Currently Being Moderated
    Jan 15, 2011 11:04 AM   in reply to greg14

    like i said , i will never use or cause any one else to use there programs again!!!!!!!!!!!!!!

     

    Date: Sat, 15 Jan 2011 11:26:59 -0700

    From: forums@adobe.com

    To: awshock@live.com

    Subject: Re: Elements 9 organizer issues...help please. Elements 9 organizer issues...help please.

     

    I started this way back when.

     

    I have written to Adobe one too many times.

     

    I am putting my PSE 9 on Ebay and Purchasing Aperture.

     

    I have Apple Care for another 10 months for my computer and they are very responsive.

    Also the Apple forum has always been helpful and quick to respond.

     

    They claim that Aperture can do 90% of what Elements can do and maybe even PhotoShop.

     

    For what I (retired 67 years old) do is shoot family and pets and do not need to use layers and do not try and manipulate photos other then removing some blemishes and a tree sticking out of someone's head, I think I will be better served.

     

    Please do not get me wrong I think that PSE was and is easy to use BUT to now get there is a nightmare.

    Not to mention losing pictures.

     

    I would have appreciated a response from anyone at Adobe, even if they said that they were working on the problem and it may take awhile.

    Unfortunately in todays society admitting to a mistake rarely exists.

     

    Greg

    >

     
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  • Currently Being Moderated
    Jan 15, 2011 12:00 PM   in reply to greg14

    Greg: I used PS Elements and Organizer version 5--for several years, w/o a

    problem.  I am primarily a film photographer, but I do occasional digital

    shoots.  Then two weeks ago, I got the evil PS E 9--which has done nothing

    but crash.  From what I can see, Adobe is a giant company that does not care

    about people like us.

    For what it's worthI've gone back to Picasa-which is free--and does all

    the simple things I want---including emailing right out of the program  (you

    can choose gmail or windows).  My computer is fairly powerful Vista PC 3

    gigs of Ram, 120 hard drive, and intel dual core.----it has been able to run

    everything, except the Cappy P SE 9 and Organizer.  A lot of people hate

    Vistabut it's been ok for me. I have Windows 7-but I am loath to

    change---not wanting to "upgrade" when what I have now works perfectly.  I'd

    love to see a class action suit against Adobe for Fraud.

     
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  • Currently Being Moderated
    Jan 15, 2011 6:54 PM   in reply to Shadrackcas

    AS I said, if your need are simple;  the Picasa orgnaizes and offers simple

    editing.  I doubt Adobe will do anything but bring out another "version."

    It's not that they do not know.  They know for sure.

     
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  • Currently Being Moderated
    Jan 16, 2011 9:02 AM   in reply to Shadrackcas

    Best wishes with the campaign.  I purchased mine PS 9 through Amazon.  I'm

    going to post an account of my experience there.

     
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  • Currently Being Moderated
    Jan 16, 2011 9:12 AM   in reply to Shadrackcas

    excellent. When I first loaded the program, it seemed ok.  Then it got

    slower and slower, then it started crashing;  then it crashed as soon as it

    loaded.  I finally turned off the sync for the 2 gigs of storage.  It then

    loaded but was so slow that it reminded me of doing graphics on '94

    computer.  The editor was just too slow to use.  So I'm going to write a

    user review for Amazon, where I purchased it.

     

     

    I am going to write an Amazon review.

     
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  • Currently Being Moderated
    Jan 16, 2011 9:45 AM   in reply to Shadrackcas

    I tried to report to Adobe via their feedback help:  This is what I got:

     

    Due to the volume of submissions we receive, responses to inquiries are

    generally not possible. However, we may contact you if we need clarification

    on your submission.

     
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  • Currently Being Moderated
    Jan 16, 2011 3:25 PM   in reply to Shadrackcas

    I was beginning to think my PC had developed some fault until I came across this thread because I have been experiencing all the problems listed by other people; eg:- Slow to load up, freezing every time I try to do anything such as move photos, rename files: I do not know how many times I get the message 'Photoshop Elements is not responding'. Also, initially I had endless trouble importing my PSE6 catalog and had to import a lot of folders individually.   Like you I'm running on an Intel quad core system with Windows7 and have had far more trouble than I ever had with PSE6  in XP and single core CPU.

     

    It really is time that Adobe woke up and took notice of  its customers!  I too will be sending a review to Amazon where I bought my copy.

     
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  • Currently Being Moderated
    Jan 17, 2011 7:29 AM   in reply to Shadrackcas

    I wish I had read this before purchasing the software! Adobe should take it out of the market. I did get all photos imported after hours and hours where i thought my pc hanged. But when i tried to open to edit them it said "editor busy". So i have to access my photos from outside elements and so far editing is fine. But the minute i open the organiser my pc start to hang again. And i thought i needed more RAM when i already have 4GB.

     
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  • Currently Being Moderated
    Jan 17, 2011 7:33 AM   in reply to alina474

    Interesting to hear.  exactly my experience, as well as others. Adobe should

    create a fix. I doubt they will.  They have our money.

     
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  • Currently Being Moderated
    Jan 17, 2011 11:16 AM   in reply to Shadrackcas

    Hello Everyone!

     

      We here at Adobe would love to give some help here, but unfortunately, this forum post has grown to include at least a dozen different issues, many of which are completely unrelated to each other. Some of these issues can be caused by the image files, by the catalog files, or by system conflicts. Others don't provide enough information to make a diagnosis. So I'm not really sure where to begin as this forum has bloated into a catch-all complaint depot.

     

      To simplify things, I'll start with the original post and stay on subject with that, as a forum should.

     

      So, Shadrackcas,

     

      You mention your images are stored in a mapped drive. Are the two hard drives you mention connected to this computer via network and not directly? What kinds of network protocols and security are you working with? We definitely don't recommend storing your files on a network location, especially if you are running into an issue. Have you tried working with files that are stored locally?

     

      As for importing more than one folder at a time, this appears to be a limitation of the interaction between the Windows OS and the dialog box for import. What I would recommend is importing the parent folder that contains these 10 folders, verifying that you are importing the sub-folders as well. If your parent folder includes images you don't want to import, you may move them temporarily before importing or remove them after importing. If there are a large number of loose images or folders that fall into this category, then perhaps I don't understand by what you mean "organized properly". Also, if you are running into performance issues, it may be best to just get each of the 10 folders one at a time. This can be especially important for finding the source of an issue. Perhaps there is something going on with the files in a specific folder, and the issues only appear after grabbing files from that location.

     

      As to the Organizer being "buggy", can you describe some exact behaviors? What are you attempting to do when it crashes? Does it happen every time you try to follow these same steps? Remember, a bug is something that is the result of a fault of the application, can be reproduced, and thus can be fixed by something like an update. Random crashes are rarely the result of a bug, but are more likely caused by system conflicts or corrupt files.

     

      Despite the awesome power of your computer, Photoshop Elements is still a 32-bit application. So it will not take advantage of 64-bit processing power nor will it use all of your RAM. So you can put too much information into this application so that it will bog down the system.

     

    -Brett

     
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  • Currently Being Moderated
    Jan 17, 2011 12:28 PM   in reply to Brett N

    My problem is the same as everyone's you have read.  Now, this morning, the

    programs has stopped loading.  I click the icon, get the Adobe Welcome

    window, then click "organizer"---nothing happens.  I tried several times.

    Premier, on the other hand does load up after I click the icon.  I am

    planning to send this entire package back to Amazon.

     
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  • Currently Being Moderated
    Jan 17, 2011 12:49 PM   in reply to Brett N

    I just returned the box to Amazon.  What a waste of my time.

     
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