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Unable to save document as (Flash CS5 - BUG - OSX)

Jun 29, 2010 3:15 AM

I have upgraded my CS4 to CS5 on MAC OSX and i'm having problems saving new and existing fla files. It doesnt always do it but it's very anoying when you have done some work and are unable to save it.

 

I get this message:

 

unable to save document as (file name)


please try saving to a different filename or location.

 

even if i try to save as to a different location i get the same message, this ONLY happens in flash CS5 and does not do it on any other application or even flash CS4. To put it bluntly i am absolutely furious with this and when you pay this amount of money should not get this hassle for such a simple action.

 

I have tried phoneing the adobe support line and it's a joke, you can't even understand the operator to even get anywhere and i just gave up having to repeat myself and asking them to repeat themselves.

 

I would be grateful if someone out there knows an answer to this or have a contact email for adobe support that i can email them direct. As a flash developer it's critical i can get on with my work without worrying if my work will even save.

 

Thanks in advance.

 

UPDATE: I can save files in CS5 as CS4 documents but not as CS5, this is so annoying.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jun 29, 2010 9:04 AM   in reply to Tonyp19732

    Hi,

     

    I emailed you off-list for more information.

     

    If other people are experiencing this issue, it is usually due to a corrupt asset in your FLA.  Flash CS4 and earlier versions were more forgiving, but Flash CS5's new file-format will flag an error right away when saving in the new format.  Even older versions of Flash will eventually crash if the FLA has a corrupt asset.  If you are encountering a similar issue, please post here and we will try to determine which assets might be corrupt (if any).

     

    Thanks,
    Nivesh

     
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  • Currently Being Moderated
    Jun 29, 2010 10:20 AM   in reply to Tonyp19732

    Hi,

     

    Do you have other FLA files open at the same time when this error occurs?  Can you reproduce this bug if only the new FLA file is open?  Can you reproduce the bug if you don't copy any assets from another FLA into it?

     

    If you have a FLA that no longer saves/opens, can you email it to me off-list?

     

    Thanks,

    Nivesh

     
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  • Currently Being Moderated
    Jun 30, 2010 1:24 PM   in reply to Tonyp19732

    Hi,

     

    We are unable to reproduce this issue.  Can you answer my previous questions so we can narrow down the problem?

     

    Do you have other FLA files open at the same time when this error  occurs?

    Can you reproduce this bug if only this FLA file is open in Flash?

    Are you saving over a network?

    Does it happen if you change the TextFields to use a different font?

     

    Thanks,

    Nivesh

     
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  • Currently Being Moderated
    Jul 1, 2010 4:13 PM   in reply to Tonyp19732

    Hi,

     

    You mention you're not working on the file over a network.  Does that include a removable/mounted drive, an SMB share, etc.?  Are you only working with files on your hard drive?

     

    What's the full path that you're saving to? Does it contain any hi-ascii/double-byte characters or any special characters?

     

    Thanks,

    Nivesh

     
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  • Currently Being Moderated
    Jul 25, 2010 8:44 AM   in reply to Tonyp19732

    I am experiencing the same issue. Please advise on this if there's a solution.

     

    Many thanks.

     
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  • Currently Being Moderated
    Jul 29, 2010 12:56 PM   in reply to Tonyp19732

    IM HAVING THE SAME ISSUE AND IM FURIOUS!

     

    This is a JOKE, such expensive software and as the OP said...it's a simple action.

     

    This is ridiculous.

     

     

     

    As a work around you can save the file as a CS4 .FLA

     

     

    But still, awful.

     
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  • Currently Being Moderated
    Aug 4, 2010 9:29 AM   in reply to Charles Bannister

    anyone heard anything more on this issue? I'm getting the same thing, and in my case the workaround of saving as CS4 format won't work for long....

     

    Thanks in advance,

     

    Rich

     

    BTW I'm on Snow Leopard 10.6.4, I didn't see any references to the OS in question, just trying to help.

     
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  • Currently Being Moderated
    Aug 5, 2010 5:52 AM   in reply to richardELeach

    To get around the problem I opened up a new file and pasted the frames in to the new file, just set the background and size and it's the same.

     

    You can also copy a library from an existing file which works.

     

     

    Still, hardly a real solution.

     
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    Aug 12, 2010 9:09 AM   in reply to Tonyp19732

    I got same pissing off issue when trying to import some particular swf movie to library. Saving as CS4 file format helps to save but not using it.

     
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  • Currently Being Moderated
    Aug 24, 2010 6:25 AM   in reply to Tonyp19732

    Same here.

    I need to save every time a new file in FLA cs4, FLA CS5 and XFL to try to have at least more chances to open my projects again after quitting Flash.

    Crashes and corruptions are so frequent and so random that I can't  never figure out what to expect.

    For sure I'm not overwriting my saves. Since I lost already hours of work with corrupted files.

    Right now I'm feeling I can't trust CS5 so far...

     

    Thinking about reverting to CS4 for production. Which is really bad...after upgrading !

     
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  • Currently Being Moderated
    Sep 8, 2010 10:40 AM   in reply to Tonyp19732

    Guess what. It's not just OSX. I'm on Windows 7 and am having the same problems. I'm unable to save my Flash CS5 file.

     
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  • Currently Being Moderated
    Sep 8, 2010 1:56 PM   in reply to nrajbhan

    Nivesh,


    There seems to be a bug within a bug. I received an error saying "Unable to save..." (as you said, "Flash CS4 and earlier versions were more forgiving, but Flash CS5's new  file-format will flag an error right away when saving in the new  format"), but it seems like something snuck through the saving process, because when I closed the file after experiencing this error message and tried reopening an earlier saved version of it, it says "Unexpected file type" and won't open. In other words, I couldn't save the most recent work that I did, but neither could I open the older, supposedly unsaved version of the same document.

     

    I'm on Flash CS5 on Win 7.

     

    Ryan

     
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  • Currently Being Moderated
    Sep 12, 2010 7:47 PM   in reply to Tonyp19732

    This happened to me on my heavy, 4 minute animation. I tried the suggested the CS4 workaround which led to a program crash.

     

    I believe the above statement about corrupt asset is true.

     

    I had been working on my animation for several days problem free. I needed to pull a vector file that I copy/pasted from illustrator into flash prior. It was in my labrary and I had an instance of it already in my timeline. I tried to access the graphic again from the library and I found the filename, but the library preview was BLANK. Being that it was mysteriously blank, I deleted it. My next attempt to save led to the error discussed in this thread. I reloaded my animation, I've been working on it for some time now. I'm just going to leave the blank graphic alone in my library and assume that it was the culprit in the first place.

     
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  • Currently Being Moderated
    Sep 14, 2010 11:51 PM   in reply to Tonyp19732

    That's the first time I open Flash CS5. I use it with the Gaia Flash framework and it gives me exactly the same issue. I have to manually save each file with CS4 . None of my changes get saved, even when Flash seems to save properly!!! Reverting to CS4 format fixes this issue.

    Sorry, but I find the quality control at Adobe quite subpar on that one, especially after shelling that much money for a suite.

     
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  • Currently Being Moderated
    Sep 15, 2010 12:19 AM   in reply to Tonyp19732

    IMPORTANT

     

    For all those who had this issue, I recommend updating to the latest version of Flash 11.0.2:

     

    http://www.adobe.com/support/flash/downloads.html

     

    After applying it I've been able to save to all formats (cs5 and cs4) without any data loss !!!

    It seems fixed now.

     

    Have a nice day ;-)

     
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  • Currently Being Moderated
    Sep 15, 2010 6:25 AM   in reply to nooko design

    Ah, I wish this would solve my issue but I'm already running 11.0.2…

     
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    Oct 11, 2010 6:56 AM   in reply to Tonyp19732

    I have this exact error on Vista x64 Business.

     

    I have been working on a flash presentation for a couple of hours, and now I cant save the file anymore.

     

    Saving another location or with a different filename doesnt work.

     

    Really depressing to have to do it all over again!

     
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  • Currently Being Moderated
    Nov 3, 2010 1:40 PM   in reply to Tonyp19732

    It just happened to me, too.  Try "Save As CS4".


     
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    Nov 18, 2010 7:35 PM   in reply to Tonyp19732

    I faced this problem when i tried to save a file as XFL in CS5

     

    I found that one of the library items had a special charecter('\') in its name, and that's what is causing the problem.

     

    This could also happen if you have any library folder or library item name beginning with or ending with space(" ").

     

    Message was edited by: guhatirtha

     
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  • Currently Being Moderated
    Nov 29, 2010 9:56 AM   in reply to Tonyp19732

    Last week I updated to Snow Leopard (10.6.5), and CS5. I am working on a Mac. The Flash file is on my internal hard drive. There are no special characters or extra spaces in in any of my library items.

     

    I had to make modifications to an existing Flash CS4 file. This was the first time I used Flash CS5. On my first save there was no problem. On my subsequent save I received the same error message as the other folks above. Could not save the file, no where, no how! So, I had to open my original CS4. Re-do the modifications, and save it as a CS4 file.

     

    So, hopefully Adobe will work on this bug soon. Annoying, indeed!

     
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  • Currently Being Moderated
    Nov 30, 2010 12:49 AM   in reply to millerstudio1

    @ millerstudio1

     

    Hi,

    As per my experience, these may happen due to these reasons,

     

    1. there is a movieclip in the fla, whice has got at least one layer with no frames in it.

    Fix:- Upgrade your flash CS5 to the lates version (Help->Updates)

     

    2. There is a movieClip, or a graphic asset in the Library, which contains an illegal charecter ("\ / * ") which are not permitted as the name of a folder in the OS.

    Fix:- There are certain charecters the Operating System does not allow in the name of a folder or a file. Flash CS5 saves the flash documents as a .fla which is nothing but a collection of Library assets, publish profiles as xmls, and lots of data files is a zipped format.(Hint. try renaming an .fla file to .zip and then inflate it).

     

    Tirtha

     
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  • Currently Being Moderated
    Nov 30, 2010 5:14 AM   in reply to guhatirtha

    No, this is not the case. This is actually a very simple Flash file. Text and graphics only on frame 1. There are 31 separate scenes. Each scene using only the first frame. No animation. No moviclips. Only static symbols. Also, none of the library items have any spaces or non- alpha-numeric characters in their name.

     
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  • Currently Being Moderated
    Dec 31, 2010 11:14 AM   in reply to millerstudio1

    THIS IS A JOKE!  Same deal not only NOT ABLE TO SAVE, but now my Undo/Redo is unavailable. I don't even get a warning...it just simply will not give me the option to save!!!!  has anyone found out what the deal is on this?

     
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  • Currently Being Moderated
    Jan 20, 2011 6:57 AM   in reply to Tonyp19732

    Same thing here (Windows 7).  Happened twice while upgrading a CS4 project to CS5, embedding fonts.

     

    This is the error I receive when attempting to save the file

    Capture_2.PNG

    After clicking OK, I dig around for the problem. I notice the empty (Font 1) style not associated with a Family (this was not created by me)

    Capture.PNG

    Eventually Flash crashes while trying to save the file again

    Capture_3.PNG

    After Window's attempts to debug the issue, this is the window I receive

    Capture_4.PNG

    After selecting "No", and checking my file again, it's set to1 KB now, essentially deleting the contents of the FLA. (The first time I received this error it removed the FLA altogether).

    Capture_5.PNG

     
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    Mar 30, 2011 5:46 AM   in reply to Tonyp19732

    I had the same problem, and man it really really annoyed me!!!!

     

    I had a .jpeg image housed inside a movie clip. I applied a drop-shadow filter to the MC. I then tried to create a new movie clip of the first one (to animate to) and suddenly flash took me back to the root level. I kept working, found out a few mins later that I could not save. I then found this thread, hoping for a solution!! i then decided to hunt down this new movie clip in my library, tried to click on it, and the app completely crashed!!! very very angry!

     

    Windows 7 64-bit, latest version of Flash

     
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  • Currently Being Moderated
    Apr 8, 2011 3:04 PM   in reply to MichaelWentworth-Bell

    Hi Michael,

    Can you reproduce the issue where you cannot save your document? Do you still crash when clicking on the new movieclip you mentioned below? If yes, can you please email me your fla to FlashAuthBetaBugs@adobe.com? Please note that our filter system cannot accept .zip file. If you are to zip your fla, please change the file extension from .zip to .zzz.

     

    Thanks,

    Quynh

    Flash Authoring, QA

     
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  • Currently Being Moderated
    Apr 9, 2011 7:48 PM   in reply to *Q

    Hi, The .fla document still has this problem. my only workaround was to save the .fla for CS4, and then re-install flash CS4 again. Then, when i opened that .fla document in cs4, i got a warning message that some items in my library were corrupt. it was every item in my library that had did not have an instance on the stage anywhere (about 7 items). I deleted those, resaved the .fla and everything was fine. i had to complete the job in CS4.

     

    All the files in my .fla file are for a client job, so i will see if i can remove all the sensitive files from my library, and leave just the few movieclips that freeze when you select them. Will try to send in a couple days.

     

    Thanks,

    Michael

     
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  • Currently Being Moderated
    Apr 12, 2011 11:58 AM   in reply to MichaelWentworth-Bell

    I have a similar problem! It seems I cannot save a flash document within a folder. When I try to publish to html (or swf) I get the following message:Flash fout bij opslaan.jpg

     

     

    This makes no sense at all, there is nothing locked! I have no problem saving such files to my desktop or in my main 'documents' folder, but a folder within a folder is impossible. Very stupid.

     

    By the way, I have Mac OS X 10.5.8

     
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  • Currently Being Moderated
    Apr 13, 2011 2:06 PM   in reply to EIGvanDaalen

    Hi EIGvanDaalen,

     

    First of all: Please tell me the full path where you are going to publish your document.

    I would like to have a look on your Publish settings Dialog, Flash tab.

    Also, does it occurs only while publishing inside this folder, or when you save the FLA in it also?

     

    By the way, is your Flash App updated? You can check it in About box (the number starting with 11). What is this number?

     

    Also, please email me your fla to FlashAuthBetaBugs@adobe.com?  Please note that our filter system cannot accept .zip file. If you are  to zip your fla, please change the file extension from .zip to .zzz.

     

    Thanks,

    Sandy

    Flash Authoring

    QA

     

     
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  • Currently Being Moderated
    May 14, 2011 1:55 AM   in reply to Tonyp19732

    Exactly! I was working on a game for a competition and the same thing happened! ("There seems to be a bug within a bug. I received an error saying "Unable to save..." (as you said, "Flash CS4 and earlier versions were more forgiving, but Flash CS5's new  file-format will flag an error right away when saving in the new  format"), but it seems like something snuck through the saving process, because when I closed the file after experiencing this error message and tried reopening an earlier saved version of it, it says "Unexpected file type" and won't open. In other words, I couldn't save the most recent work that I did, but neither could I open the older, supposedly unsaved version of the same document.

     

    I'm on Flash CS5 on Win Vista.")

     

     

    All my data was lost and then I could not open my file due to an "unexpected file format"

     
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  • Currently Being Moderated
    May 16, 2011 10:49 AM   in reply to Tonyp19732

    I am having this same issue with Window 7 Professional 64 bit.

     

    It seems I can reproduce it pretty reliably but have only seen it since I started working with trying to import and export runtime shared font libraries.

    • I create a new fla
    • I create a font asset in the library and set it to import and specify a relative path to the shared swf.
    • I save and test my swf and it works.
    • I go back into the font asset and change the location of the font swf to another relative path (this file is loaded into a shell so the raltive path will change).
    • After changing that import path I can no longer save the file even if I revert back to the previous value.

    I have repeated this process a couple of times.

     
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  • Currently Being Moderated
    Jul 6, 2011 8:39 PM   in reply to Tonyp19732

    I just spent the day working through the same problem, and everything is fixed for no good reason.

     

    At first, all I could save was as CS4 like previous posters, now it all works for all sources. CS5 worked fine, this is only a problem in 5.5 for me.

     

    I made a new document, went to a recent problem (unable to save unless as CS4) file, copied all of the frames in the main timeline, pasted into the new document, adjusted the dimensions, and saved that new file as CS5.5 — now every file I open works perfectly, all the way back to files from 2008; I just open and save as CS5.5 without a hitch.

     

    I have no idea why it's fixed.

     

     

    c27

     
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    Oct 11, 2011 1:31 PM   in reply to Calbruc 27

    I'm still having this prolem

     
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    Oct 11, 2011 1:50 PM   in reply to AttilaB12

    Hi ,

     

    Can you please give me some more details .  What are the steps to reproduce this issue.

     

     

    Is your fla file not saved properly ? Did you open the same file in older version of Flash like  CS4  etc

     

    Are you saving File >  Save / Save As ?

     

    What is the  error message  ?

     

    Thanks

    Sukhbir

    Flash Authoring

     
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  • Currently Being Moderated
    Oct 11, 2011 2:22 PM   in reply to Sukhi12

    Its completely random. I can only save it if I save as CS4. The same fie will save just fine before the issue, and after if I close FlashCS5 or if I save it as a CS4 version, then save it as CS5. Nothing in the actual .fla file is corrupt. This only happens in FLASH CS5, and not in Flash CS4.

    *My error message is exactly the same everyones here

     
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