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SetPrint plugin from Sundorne Communications (

Jan 5, 2011 9:22 AM

I recently downloaded this plug-in and now, whenever I open FM 9 ( ^ p255), the little console opens up to announce that the plugin

has actually been installed, meaning the Adobe PDF printer driver **should be** my default for FrameMaker.


Only it doesn't seem to work. The File > Print Setup dialogue window shows that my only ADOBE PDF option is:


Adobe PDF Converter


I have TC 2 with Windows 7. When I went to the Windows 7 Control Panel, I noticed that FrameMaker, Acrobat (9 Pro Extended), and Distiller

don't even show up in the Programs (Install/Uninstall a Program) list. The only thing there is *Technical Communication Suite.*


Could that have messed up the (free) Sundorne plug-in?


Distiller is actually functional, through the FM "print to file" option, but I can't find the Distiller driver to make it the default PS printer. The

IT guy here doesn't have a lot of experience with Postscript printer drivers, and not much time to help.


The last time I generated a PDF using Distiller, I went to check the properties of the output file in Win Explorer, and the extension

for the file name was *.prn, not *.ps. Right-clicking the file to find out the "open with" association in Windows only presented me

with ONE option --------> Autodesk DWF Application, which opens Autodesk Design Review 2011.


I recently installed a 30-day trial version of Autodesk Inventor Publisher, which might be responsible for that conflict. FM is

crashing once in a while (the Paragraph Designer pallete freezes up), and yesterday Acrobat informed me that the OCR

plug-in was no longer available, and I'd need to re-install Acrobat.


At the moment, I'm not sure I'd know how to find and install the right printer driver, even if I uninstalled every Autodesk application

on this box, first.


I'm only running the "free trial demo" version of the Autodesk software, so I'm not looking for a lot of support from that corner.



.......Help?  Please?

  • Currently Being Moderated
    Jan 5, 2011 9:51 AM   in reply to Misha Ko

    Is the Adobe PDF printer name listed in your printer list in Windows? If not, that could be your issue. I seem to remember that I had to tweak the ini file to make sure it read Adobe PDF. BTW - you can turn off the console notification if it's bugging you.

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  • Currently Being Moderated
    Jan 5, 2011 10:55 AM   in reply to Misha Ko

    I'm not sure what you're talking about - I've got the SetPrint plug-in installed and my FM > Print Setup screen looks like this:




    and my FM > Print Document screen looks like this:


    prnt doc.png


    It works fine when invoking Acrobat Pro

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  • Currently Being Moderated
    Jan 5, 2011 11:41 AM   in reply to Misha Ko

    Yes, I do believe Acrobat called the PDF printer something different back then. But now it's just "Adobe PDF". Re-reading your original post, what's the problem you're having? The issue with the Paragraph Designer is known and there are a few threads that describe a workaround for it on the forum.

    You can tell if the SetPrint plug in is working if your Windows default printer is set to some physical printer and when you check inside FM, it's set to Adobe PDF.

    If you just tell your .fm doc to print (not print to file), does Acrobat Pro kick in and create a PDF for you? If that doesn't happen, maybe you need to fix your Windows file associations so that .ps files are opened by Acrobat Pro.

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  • Currently Being Moderated
    Jan 5, 2011 12:57 PM   in reply to Misha Ko

    Ok, if that's happening then you haven't got the plug in installed correctly. My machine is perfectly happy to have a physical printer here in the office as its default while at the same time in FM, it's set to default to Adobe PDF. Try installing it again.


    I thought the freezing thing had something to do with docking the pods in your workspace environment or running the Windows Task Manager at the same time - not happening to me in any case.


    You've confirmed that you need to fix the association of .ps files to Acrobat instead of DWG True View PS Handler. Fix that in Explorer (Tools > Folder Options > File Types in XP).


    Some O/S's show TCS installed as a block, others as individual components - don't worry about that.

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  • Currently Being Moderated
    Jan 5, 2011 1:51 PM   in reply to Misha Ko

    But you've got Acrobat Pro Extended already installed, right? That should have installed your Adobe PDF printer all the things necessary to create PDFs all over the place.

    Did you already have earlier versions of Acrobat installed when you loaded TCS2? If so, you'll need to uninstall them all & reinstall the Acrobat Pro version that came in the suite. According to many Acrobat experts, you can't have multiple copies of Acrobat running on the same box very happily - they just don't play nice together.

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