I and my colleague had the same problem on win xp sp3.  our solution uninstall and fallback to previous version

Do you have any 3rd party plug-ins?

I've seen similar issues with 3rd party plug-ins that aren't compatible with the new "Protected Mode" in Reader X. You should be able to move 3rd party plugins from the Reader 10.0 plug_ins folder, launch Reader, open preferences and uncheck "Enable Protected Mode at startup". After that, move your plugin files back into the plug_ins folder and re-launch Reader.

i have the same problem here when i click about

i already reinstall Microsoft Visual C++ 2008 Redistributable Package (x86) but same problem it crashes & hungup adobe reader x, i cant access also to preferences its not responding hangup.

so i downgrade to 9.4.0

My OS: XP SP3

Chosing the Windows 2000 compatible mode partially worked for me.  But, I still get the Visual C++ runtime error.  However, that doesn't seem to crash Reader.

Even with that fix, I can only open a pdf file by first starting Reader, and opening a file from within reader.  (In other words, if I double-click on a .pdf file from within Windows, it crashes.  I am also finding that my Acrobat Reader plugin for Firefox 10.0.0.396 still crashes when I try to view a pdf file in the Firefox browser.

I think I'd like to just install a previous stable version.  Can someone advise me on how to do that (specifically, where to find it).  I was upgrading from Reader 7, and removed it from my machine before I downloaded Reader X.

What a cluster!

Thanks.

PS, since I installed Reader X, I now have two identical copies of Adobe Air on my computer, according to the Uninstall manager.  If I uninstall one, will it further mess up my system?  Do I need Adobe Air to use Reader?

hi,

@WhidbeyG

the crash whould be caused by the thumbnail action, for example you just slide with your mouse over an PDF document,

then windows tried to give you a pre-view of the doc, but uses the adobe X without the compatible mode.

but as you wrote, i doesn´t make a difference because of the reader doesn´t crash.

i hope adobe whould patch these error as fast as they can, because of the sandbox usage correctly with winxp.

greetz from ger,

lokutus

ps. i hope i ddidn´t wrote to many nonsense

pps. adobe reader requires adobe air. still you can de-install all adobe prducts and install them completly new.

Message was edited by: lokutus25

Hi all,

I'm facing the same problem too. When I open Adobe Reader X, I got this error instead:

A check on the application event log shows this:

I re-installed Visual C++ 2008 libraries and then install Adobe Reader X but is still the same. This is ridiculous!!!

AND WHY IS ADOBE KEEPING HUSH HUSH ABOUT THIS WHEN THIS IS A REAL ISSUE!!!! DAMN YOU ADOBE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am having this EXACT same issue.

Just opening Reader or double-clicking on a PDF I get the Runtime error and the reader crashes.

Switching compatibility mode to 2000 at least allows me to view the files, but printing causes a hard crash.

Is the only solution to remove all versions of VC except 2008?

I get exactly the same error message, sometimes 10-20 seconds after starting Reader X by itself, and sometimes after opening a file. In my case it seems to be related to resource usage. If I close all other applications (or reboot the system for that matter), then Reader X will work fine and will open the exact same file that it was crashing on.

In my specific case I had Outlook 2003, IE8 2 instances x 8 tabs, Skype, and a whole bunch of other apps open and Reader X would crash 10-15 seconds after opening a file.  Closing everything seemed to fix the problem.  Now the same file can be opened without any problems.