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Very slow printing to default Adobe PDF printer

Nov 25, 2010 3:30 AM

I have a 150 page FrameMaker document (with lots of linked Illustrator CS4 files) that is taking 7 MINUTES to print to the default Adobe PDF printer. In contrast, an old QuickSilver / Interleaf document that is 200 pages long and contains even more graphics embedded as huge TIF files, takes 20 seconds to print to the same default Adobe PDF printer.

 

I have tried all the suggestions I can find on the web, including Adobe forums, but nothing works. Can anyone suggest why printing from FrameMaker 9 to Adobe PDF is taking such a long time? It would appear to be a FrameMaker problem, since every other application can print to the Adobe PDF printer without any problems, and so can FrameMaker... but only at a snail's pace!

 

I am using TS2 (FrameMaker 9 and Adobe Acrobat 9 Pro Extended) on a 3.0 GHz Quad Core PC running Windows XP Pro.

 
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  • Currently Being Moderated
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    Nov 25, 2010 5:24 AM   in reply to ReactionAtWork

    Hi,

     

    I have had similar problems; you might check out:

    http://forums.adobe.com/thread/540379

    It contains several tips you might try.

     

    --- Derek

     
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  • Currently Being Moderated
    Nov 25, 2010 6:43 AM   in reply to ReactionAtWork

    What do you mean by "linked" when you refer to graphics? OLE type linking? I didn't think that was "best practices" anymore due to security tightening.

     
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  • Currently Being Moderated
    Nov 26, 2010 6:04 AM   in reply to ReactionAtWork

    I've read that best practice these days is to import graphics by reference so that file sizes don't get bloated. OLE linking got impaired due to security in some O/S's, so I don't think it's much used anymore.

     
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  • Currently Being Moderated
    Nov 26, 2010 10:12 AM   in reply to ReactionAtWork

    But if using "Import By Reference" AI files in a FrameMaker document makes

    output to PDF so ridiculously slow, it rather defeats the object doesn't

    it?

    >

     

    If I recall correctly, FrameMaker doesn't directly support AI files. It does

    manage to use them by reading internal PDF structures and then converting

    them to EPS. There's a good explanation at the bottom of this thread:

    http://forums.adobe.com/thread/435883. In any case, you might try converting

    your files to EPS or PDF first and importing those to see if it makes a

    difference for you.

     
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  • Currently Being Moderated
    Jan 12, 2011 2:54 PM   in reply to ReactionAtWork

    Has this been answered anywhere??? I have soooo many problems with this. I have separted sections of one book into 7 books because it takes so long to make a pdf. ....and I mean....15 to 20 minutes for a large doc...maybe 400 pages...that seems crazy to me. ....but I have many illustrator file. Is this still an issue?

     

    Thanks,

     

    ls

     
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  • Currently Being Moderated
    Jan 13, 2011 6:44 AM   in reply to ReactionAtWork

    For what it is worth, saving an Illustrator file to eps is just as good as saving to ai. Both formats are completely editable with Illustrator. Furthermore, double-clicking an imported by reference eps file in a FrameMaker file opens it in Illustrator. There is no need to keep both versions for each illustration. We use eps for almost all illustrations, pdf for others.

     

    I am not sure about AI files, but when one imports an eps file, it is always the size of the bounding box, not the page size.

     

    My PDF creations times are on the order of 20 to 30 minutes for a 300 to 400 page manual. I have always assumed that the long time has to do with the fact that the illustrations are stored on a network drive, there are lost of illustrations, and each illustration includes all the fonts used in it. There may be ways to reduce these times, but I usually use that time to check email, etc.

     
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  • Currently Being Moderated
    Jan 13, 2011 7:24 AM   in reply to ReactionAtWork

    Is there a way to show that this question has not been answered in the forum? Maybe there are other ideas on this.

     

    Thanks,

     

    ls

     
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  • Currently Being Moderated
    Jan 13, 2011 10:23 AM   in reply to ReactionAtWork

    Reaction,

     

    In our case, most of the illustrations are in the 1 to 10 MB range; and there are many illustrations per manual. The illustrations are stored on a network drive, as well as the Frame files themselves. When I create a PDF or a ps file, it is created on the network drive. So, I have always assumed that the time was spent transferring all those files back and forth between the network drive and my computer. The resulting ps file is 300 to 500 MB. Most of the time is spent creating the ps file; the distillation goes rather quickly.

     

    When we had FrameMaker 7.2, the PDF creation times were on the order of 40 to 45 minutes. We got the Archive plugin, which could be used to copy all the files, Frame and eps, to the local computer. This took about 5 minutes or more. Then we could create a PDF without all the network traffic. It still took 10 to 15 minutes. When we upgraded to FrameMaker 9, the PDF creation times went down to 20 minutes or so, which seemed good compared to 45 minutes. So, we just live with it.

     
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  • Currently Being Moderated
    Jan 13, 2011 11:49 AM   in reply to lsk2002

    LS:

    If you want some help trouble shooting, it'd be good to supply your

    system specs: OS, RAM, FM and Acrobat versions (make sure they're

    fully patched), where the files are (net / local), how graphics are

    referenced by Frame, and what method you use to create the PDF.

     

    Art Campbell

                  art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52

    Vincent and a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     
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  • Currently Being Moderated
    Jan 13, 2011 12:07 PM   in reply to Art_Campbell

    Thanks Art, but it seems to be a FM problem. As the others have said, they have the same problems....and I have seen others posting over the months. I was just hoping that maybe someone had found an answer. I can't move all my files back and forth from the network to my desktop to make a pdf. We are talking about100's of vector and image files for just one book and we are printing highlight color. So, I have a color and grayscale version of every image that I have in my manuals. Plus, from what Van said, it seems it doesn't save that much time. Guess I will just wait on the pdf's until this is corrected or just live with it if Adobe can't come up with a solution.

     

     

    Thanks again....

     
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  • Currently Being Moderated
    Jan 13, 2011 12:42 PM   in reply to lsk2002

    It may be a FM problem, but there are thousands of users who aren't

    experiencing it....

     

    Which probably means it only crops up under certain circumstances, and

    also that it can be corrected.

     

     

    Art Campbell

                  art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52

    Vincent and a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     
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  • Currently Being Moderated
    Jan 14, 2011 6:43 AM   in reply to ReactionAtWork

    My computer

     

    Windows XP Professional

    Version2002

    Service Pack 3

     

    Intel(R) Pentium(R) 4CPU 3.00GHz

    2.99GHz, 3.25GB of RAM

     

    Using Acrobat 8.1 Professional. (Haven't upgraded because I saw too many posts with people having problems.)

     

    Using Adobe Design Premium CS3 (I use AI files, we always have for any vector files and way to many to change over to EPS.)

     

     

    We have also been changing over from Interleaf. I really like FM except for this problem. Very glad to get out of Interleaf.

     

    We also used InDesign for a while and there are no problems printing to pdf.

     

    ls

     
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  • Currently Being Moderated
    Jan 14, 2011 6:52 AM   in reply to lsk2002

    Thanks for the additional info.

     

    How do you create the PDF? SaveAs PDF or by printing to the (default)

    Acrobat printer?

    And are your graphic files copied into the FM files or imported by reference?

     

    Art Campbell

                  art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52

    Vincent and a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     
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  • Currently Being Moderated
    Jan 14, 2011 7:20 AM   in reply to ReactionAtWork

    Nope - this is a user to user forum. Don't expect them (Adobe) to chime in anytime soon.

     
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  • Currently Being Moderated
    Jan 14, 2011 7:22 AM   in reply to Art_Campbell

    Art,

     

    I save to pdf. I would actually have to leave work if I printed to pdf...lol...doesn't work. Can't remember the problem and scared to try right now to find out cause I dont' want to crash...

     

    I import by reference with all files, both AI and Tiff.

     

    I have setup FM to default to Adobe PDF.

     

    Not sure what you mean by "Acrobat printer?".

     

     

    Thanks,

     

    ls

     
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  • Currently Being Moderated
    Jan 14, 2011 7:38 AM   in reply to lsk2002

    The Acrobat printer is the logical printer set up by the installation.

    In Windows, it'll show up as if it were a physical printer; you can

    direct any application to print to it.

     

    Frame's SaveAs PDF tool is notoriously unrelaible (and slow) for most

    people, so printing to the Acrobat Printer way to produce a PDF.

     

    If there's something wrong with your setup so that you can't do that,

    that would be an issue worth resolving both because it gives you an

    additional, better, output option and because if the installation

    isn't correct that may be the root cause of your slow printing

    problem. Both SaveAs and Print use the same core Acrobat software, but

    with different options and parameters.

     

            • Although you mention XP/SP3, you don't mention whether you've

    installed the Microsoft Hotfix for all PostScript printers, including

    Acrobat. If you haven't, this would be mandantory because fixes OS

    bugs in the printer handling. http://support.microsoft.com/?id=952909

    (Gives details on the Hotfix)

    and

    http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en -us

    (Direct Download Link)

     

    If you haven't installed this, do so before you try any other tweaking.....

     

     

     

    Art

     

     

    Art Campbell

                  art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52

    Vincent and a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     
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  • Currently Being Moderated
    Jan 14, 2011 8:40 AM   in reply to lsk2002

    The "Adobe PDF" is the Acrobat printer instance. Instead of using the Save As PDF route, try printing to this device and enable the print to file option. Then manually run the Distiller to convert the ps file (or print to a watched folder with Distiller enabled to look for ps files in the desired location).

     

    If you need Bookmarks and interactive feature in the PDF, then check the "Generate Acrobat Data" option in the print window, otherwise for print leave this option unchecked.

     
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  • Currently Being Moderated
    Jan 14, 2011 9:04 AM   in reply to Arnis Gubins

    Wellll, I installed the hotfix. Still did a save as pdf that took 30 minutes. Was kind of scared to print to a pdf.

     

    Saw Arnuis's comment, so did it anyway....I really knew better...lol.... It is still running very very slowly. Looks like it will take about the same time or more...lol...

     

     

    Sooooo....what did yall say was the next thing to look at?

     

    Thanks,

     

    ls

     
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  • Currently Being Moderated
    Jan 14, 2011 9:11 AM   in reply to lsk2002

    Assuming you rebooted after installing the hotfix to refresh everything.... I'd try:

     

    * Opening all files in the book before printing. This should eliminate network slow-downs and anti-virus checking as files are opened.

    * If you have the screen real estate, open Task Manger or a similar tool (process explorer) to see what processes are working hard when you do the PDF.

    * Check your hard drive free space. Creating a PDF uses lots of temp space, and if you don't have a lot available, the process can slow down if files have to be swapped in and out.

     
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  • Currently Being Moderated
    Jan 14, 2011 9:37 AM   in reply to Art Campbell

    Thanks yall....will try on Monday.

     

    I have 103G of free space on my computer.

     

    Will try the other things though....

     
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  • Currently Being Moderated
    Jan 14, 2011 9:48 AM   in reply to lsk2002

    Check the Adobe PDF printer Properties > Advanced settings for spooling. Under XP, it should be set for: Start printing after last page is spooled, while under Vista/Win 7 it should be set for Start printing immediately.

     

    Are you certain that it is printing to file? I do catalogues with hundreds of eps graphics and these only take a minute or so to create the ps file (running Distiller itself takes a bit longer and speed does depend upon the complexity and amount of the graphics). FM just dumps the EPS content to the print stream without any handling. On the other hand, if you have included PDF or SVG graphics, then FM has to run these through a conversion filter to create EPS content on output and this requires additional resources in both temp disk space and cpu. If you are pulling your content from network drives, then this will also substantially slow down the print process.

     
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  • Currently Being Moderated
    Jan 17, 2011 6:24 AM   in reply to ReactionAtWork

    Another thing to check, which I didn't see previously mentioned in this

    thread, is your Acrobat installation. Adobe has  warned us against

    having more than one installation of Acrobat and/or Adobe Reader and/or

    the PDF creation plugin that comes with FrameMaker installed on the same

    machine. They can cause bad interactions with each other that don't

    necessarily show up until specific settings or conditions exist. Then

    you get a surprise.

     

    So if there is a time that you have had more than one of any or all of

    these installed on your computer at the same time, you need to go

    through and uninstall all of them-- and then put back only Acrobat. Then

    hope that fixes things up.

     
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  • Currently Being Moderated
    Jan 17, 2011 7:32 AM   in reply to ReactionAtWork

    But how do I know if I have the "...+PDF creation plugin that comes

    with FrameMaker+" installed?

     

    I'm sorry, but I don't know the answer to that. I've never used the

    add-on because I always have the full version of Acrobat installed.

     
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  • Currently Being Moderated
    Jan 17, 2011 7:36 AM   in reply to Mike Wickham

    TCS2 includes the full Acrobat Pro Extended version. AFAIR if you just installed FM by itself (no Suites), you got a "semi-crippled" version of Acrobat.

     
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  • Currently Being Moderated
    Jan 17, 2011 9:16 AM   in reply to ReactionAtWork

    From your reply it isn't completely clear if you are you importing native .AI format files or files saved in EPS format.

     

    Files in the current native .AI format use a PDF-like structure (that contains a lot more info than a PDF required for display), which FM assumes is a PDF file. When creating output, FM then tries to run this "PDF" format through it's internal filter to create an EPS representation, which takes additional time trying to sort out the Illustrator internal information from the PDF drawing information. The EPSLevelForPlacedPDF setting in the maker.ini file determines how the features are converted. By default this is set to the dumbest level (i.e. ancient Level 1 postscript).

     

    EPS files are just simply dumped straight into the output stream (passed through).

     

    On a fast machine, the resource hit from this sort of conversation may not be too noticeable for the occasional file, but with many .AI files, this could be more noticeable, though I doubt it's solely the cause of the larger times that you're seeing. Usually, if you have a properly configured AdobePDF printer instance set as your system default for FM, work on local drives, use EPS, TIFF, JPEG, PNG imported by reference, print to file to create .PS files, the process is very quick. All I can think of is to use a tool like Process Explorer to monitor what is happening when creating output from FM to try to identify where the slow down is occurring.

     
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  • Currently Being Moderated
    Jan 17, 2011 11:12 AM   in reply to Arnis Gubins

    After reading all the msgs since Friday. I did try to open all the files in my book and print to a ps file. Took forever. Also, why do you have to reset every document in the book when FM crashes? I have to wait every time when I try these things because I don't want to have to do that. Seems just reseting the book file itself would work.

     

    Anyway, I have attached a jpg of my current programs, add in's....ect. that seem to be maybe things I should get rid of. Would one of you take a look and let me know. Maybe that is my problem. I hope it is readable.

     

    Thanks,

     

    ls

     

    adobe products.jpg

     
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  • Currently Being Moderated
    Jan 17, 2011 11:43 AM   in reply to lsk2002

    I see a potentially huge problem right off the bat. You've got both

    Acrobat 8 and Adobe Reader 7 installed on the same machine! Adobe has

    very strongly warned us against having more than one TOTAL of any of

    these installed: Acrobat, Reader, or FM's optional PDF creation add-on.

    So you need to uninstall both of those, starting with the last one

    installed, then reinstall only Acrobat. Leave Reader off. Everything it

    does is already contained in Acrobat.

     

    I also see some things listed there as "Adobe PDFL..." I don't know what

    those are. I don't have them on my computer and I've got tons of Adobe

    software installed. I'm sure someone else will pop in with the answer.

    But I see one of them is version 9, which may mean you have yet

    another conflicting version of something on your machine.

     
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  • Currently Being Moderated
    Jan 17, 2011 12:09 PM   in reply to Mike Wickham

    Well, I got rid of the Reader 7. I don't see a Reader 8. What are Adobe Acrobat Connect Add-in, Adobe Help Viewer 2, and Adobe Extend Toolkit 2? The Adobe PDFL is for our ApplicationXtender Program.

     

    Thanks,

     

    ls

     
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  • Currently Being Moderated
    Jan 17, 2011 1:40 PM   in reply to lsk2002

    Well, I got rid of the Reader 7.

     

    Yes, but did you also uninstall and reinstall Acrobat 8? Since you had

    both, you can't just uninstall the one you don't need. My understanding

    is that Acrobat and Reader each can overwrite files of the other. So

    uninstalling Reader may still leave messed up files or missing files for

    Acrobat. You have to uninstall both, reboot, then reinstall Acrobat.

     

    > What are Adobe Acrobat Connect Add-in, Adobe Help Viewer 2, and Adobe

    Extend Toolkit 2?

    >

     

    The Help Viewer installs with FrameMaker. The other two install with the

    the Creative Suites. Leave them alone.

     
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