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I have escalated this elsewhere within Adobe. Contact will be made with Flaven to resolve the matter and once that is done, the resolution will be made available.
See www.grainge.org for RoboHelp and Authoring tips
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That link requires you to log in but it does not go the Adobe Store. This is what you should see.
Please confirm you are getting exactly the same error, not just an error.See www.grainge.org for RoboHelp and Authoring tips
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I have advised Adobe that the problem continues for you.
See www.grainge.org for RoboHelp and Authoring tips
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FLAVEN
According to Amit's response, it is not the store he has gone to. You have to log in for the trial wherever you get it.
AMIT
You don't seem to have picked up on the request for your log file. Anuj works for Adobe and will be able to look into the problem. You can zip the file and send it via me.
See my site for contact details.
See www.grainge.org for RoboHelp and Authoring tips
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Flaven - I see that now, it was someone else who confirmed getting the trial version. If either of them send me their logs, I'll send them on.
See www.grainge.org for RoboHelp and Authoring tips
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Hi Flaven
I would like to inform you that I have been able to download and install the same software from your ESD account. There is no issue with the ESD provided to you as I used the same environment.
There could be following reason:
1. Something went wrong while installing the upgrade first time. It could be possible that some files got corrupted.
2. So when we were trying second time the upgrade version was not able to work with the existing version to upgrade it successfully.
So keep that ESD for future use.
Regards
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I believe the point that Robo Cap is making is that when you install using an upgrade licence, the version you are upgrading from must be installed on the PC at that time. That has not been my experience in the past. What has happened is that during the install on a clean machine, if you enter an upgrade version serial number, you will simply be asked for the earlier version serial number.
I will get that clarified as the activation process has changed and it is possible this routine has changed.
At the same time I will submit Marielos Velazquez' log file.
See www.grainge.org for RoboHelp and Authoring tips
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Peter,
I did another intempts to install the trial version, in my lap, you name it and I did it, and it doesn't work... I got the same error again and again....
I borrow a clean lap with windows 7 32 bits, and I installed de same version of the trial version that I downloaded for my laptop, and it works....
It means something???
Tomorrow, a friend will tray to install the same versión in a pc with windows 7 64 bits.... I'll keep you informed....
TKS for your help...
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To put the matter beyond doubt, please post the link from where you downloaded.
See www.grainge.org for RoboHelp and Authoring tips
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Peter,
I downloaded the version from this link http://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=es_xl a
in this link I selected English Windows, and then a new windows is opened, and the link is http://trials.adobe.com/dlm.html?files=http://trials.adobe.com/AdobePr oducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.exe%7Chttp://trials.adobe.com/Ad obeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.7z
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Marielos
I have received a request for information from Adobe and some installation procedures. However, there were some points that I felt needed clarification so I have gone back to them. Because of time zones, I don't expect a reply today.
See www.grainge.org for RoboHelp and Authoring tips
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Perrin319
As soon as the problem has been resolved, the necessary information will be posted here.
When I post the reply I get from Adobe, you are welcome to respond as well.
See www.grainge.org for RoboHelp and Authoring tips
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Just to update the thread, the further instructions will not be available until Monday.
Meantime I would ask those with the problem to post the location to which the download was unzipped. When you run the download, you get a dialog similar to this except it will read RoboHelp 9.
What path was entered there? (The folder will contain setup.exe).
See www.grainge.org for RoboHelp and Authoring tips
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If you need to send a file to Adobe, you can send it via my site. Please ensure the file is zipped and the zip file has your name for identification.
See www.grainge.org for RoboHelp and Authoring tips
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Marielos
The last few posts ask for specific information, such as where setup.exe resides (and there is an important reason for asking that) and it also asks for specific files to be submitted if the fix doesn't work.
See www.grainge.org for RoboHelp and Authoring tips
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Marielos
I have edited this thread and removed some posts that are now irrelevant.
However, I need more information from you.
FOLDER LOCATIONS
When you downloaded the trial version, you will have been prompted to save the downloaded files somewhere. Where did you save those files? Typically the files will be like the ones shown below but with the name RoboHelp instead of TechCommunicationSuite.
When you double clicked the exe file without Akamai to unzip those files, you will have been prompted to save those files somewhere. There is a screenshot of the prompt a few posts back.
I need to know where you saved those files.
One of the files will be setup.exe and your next step will have been to double click setup.exe to install RoboHelp. It is that file you are running each time you try to install so you must know where it is.
I understand this could be the reason for the failure so the answer to this question is important.
YOUR LOG FILES
Second, you posted a linked to cutesendit but that will expire before Adobe can download it. I have that file and will send it to them.What I wanted to know in the offline email was if when you click Reply to a post here, do you see Attach Files below the screen where you enter your reply? If you do, please upload the zip file there.
Perrin319
If you want to try the steps set out by mdsameer87, please do.
See www.grainge.org for RoboHelp and Authoring tips
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Peter,
I hope this information is as explicit as you need, maybe the post is a little long, if you need anything else please let me know...
FOLDER LOCATIONS
Once the Akamai software begin the RH9 download, it appear the window below, the default directory is “Mis Documentos”, but I define other directory myself and redirect the download.
And the download manager just dowloaded 2 files:
When I double clicked the exe file without Akamai to unzip those files, I sabe the files on the default directory “desktop” (screen below), once the download finish, I have a directory named “Adobe RoboHelp 9” on the desktop.
The files located on that directory are
The setup.exe file I had been doble clicket to install RoboHelp it is located on directory with the same name
LOG FILES
I can’t see the Attach Files section when click reply a post on the forum
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