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Help!! Adobe flash player disappeared

New Here ,
Feb 01, 2011 Feb 01, 2011

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We had adobe flash downloaded onto our new dell laptop when we bought it brand new in December. After being infected with a virus, the flash player disappeared! After going through the Adobe download, it says it was successfully installed. It does show up as downloaded in my control panel, yet doesnt appear in my start up menu!! When I try to use something that requires the flash player, it tells me that I need to install it...SOMEBODY HELP ME RE-INSTALL THIS!!!! Thanks so much

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LEGEND ,
Feb 01, 2011 Feb 01, 2011

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What browser do you use?  Internet Explorer?  If so, check if you have the "kill-bit" set by that virus: http://forums.adobe.com/message/3432049#3432049

If yes, use this method to reset it: http://forums.adobe.com/message/3434922#3434922

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New Here ,
Feb 02, 2011 Feb 02, 2011

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Thank you!! I installed firefox browser and it works fine now!

Date: Tue, 1 Feb 2011 18:29:54 -0700

From: forums@adobe.com

To: brockandmadsmom@hotmail.com

Subject: Help!! Adobe flash player disappeared

What browser do you use? Internet Explorer? If so, check if you have the "kill-bit" set by that virus: http://forums.adobe.com/message/3432049#3432049

If yes, use this method to reset it: http://forums.adobe.com/message/3434922#3434922

>

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LEGEND ,
Feb 02, 2011 Feb 02, 2011

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But did you fix Internet Explorer?


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New Here ,
Feb 02, 2011 Feb 02, 2011

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No. Just switched to firefox...It seems that it wasnt internet explorer compatible.

Date: Wed, 2 Feb 2011 19:04:47 -0700

From: forums@adobe.com

To: brockandmadsmom@hotmail.com

Subject: Help!! Adobe flash player disappeared

But did you fix Internet Explorer?

>

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LEGEND ,
Feb 02, 2011 Feb 02, 2011

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Flash Player works very well on Internet Explorer.  We can help you to fix it (if you want it).

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New Here ,
Feb 02, 2011 Feb 02, 2011

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Is it any easy fix? I do not understand computer "lingo" at all!

Date: Wed, 2 Feb 2011 19:14:40 -0700

From: forums@adobe.com

To: brockandmadsmom@hotmail.com

Subject: Help!! Adobe flash player disappeared

Flash Player works very well on Internet Explorer. We can help you to fix it (if you want it).

>

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LEGEND ,
Feb 02, 2011 Feb 02, 2011

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Try this: download the file that is at the bottom of this post http://forums.adobe.com/message/3434922#3434922

Extract the 'Remove_kill-bit.reg' file in it, then double-click to run it.

Start Internet Explorer and go to http://www.adobe.com/software/flash/about/ - can you see the Flash animation on that page now?

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