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raysofsunshyn
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E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2011-01-31T23:37:57-08:00%20(129

Feb 1, 2011 12:19 AM

I have seen other posts like this and have tried the steps to correct it.  However if I understand this correctly this applies to when you download a PDF or epub, which I have not yet done, it's just not letting me activate Adobe Digital Editions.

 
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  • Currently Being Moderated
    Feb 1, 2011 8:13 AM   in reply to raysofsunshyn

    Hi,

     

    time and date are correct? Have a look at your timezone.

     

    chris

     
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  • Currently Being Moderated
    Feb 1, 2011 8:25 AM   in reply to raysofsunshyn

    The time on your computer needs to be set correctly for ANY server transaction such as activation, and not just for downloading books.

    See http://kb2.adobe.com/cps/403/kb403936.html for troubleshooting details.

     
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  • Currently Being Moderated
    Feb 1, 2011 6:07 PM   in reply to raysofsunshyn

    Glad you got it working.  The time must match the correct value for the UTC offset you have set on your computer (which roughly corresponds to the timezone).

     

    For instance in the SF Bay area, as I right this it is 6:04 PM ( or 18:04:00-8:00 ) which matches what time the gov't thinks it is for the Pacific Time Zone. http://www.time.gov/timezone.cgi?Pacific/d/-8

    For Montain this would be

    http://www.time.gov/timezone.cgi?Mountain/d/-7

     

    So if you are switching timezone, you should change the time zone on your computer, and then set the correct time.

     
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  • Currently Being Moderated
    Dec 22, 2011 7:10 PM   in reply to raysofsunshyn

    For what it's worth, I had that problem and my excellent library helped me out.  A representative from Overdrive suggested something.  It did not make much sense to me, but I tried it and it worked.  Here is their suggestion:

    Thank you for your patience.  The response from Overdrive is:

    Hello,

    We apologize for the difficulties you patron is experiencing. From the information provided, it appears that Adobe Digital Editions opens when they click the .ACSM file but it only displays the main window and does not begin downloading the title. This issue can be resolved by following the steps below.

    1. 1. Close Adobe Digital Editions.
    1. 2. Go to 'Documents | My Digital Editions' and rename the 'restore'

    folder to 'restore.old'.

    1. 3. Download a fresh copy of the title from your library account.
    1. 4. Navigate to the location where the .ACSM file is saved and double click the file to open it. Adobe Digital Editions should open and begin downloading your title.

    Please let us know if this helps or if any further assistance is needed.

    Thank you,

    Kelli

    OverDrive Support Services

    This worked and it is amazingly simple.  Why the Barnes and Noble Nook experts could not suggest this is another discussion. I hope this works for you.

     
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