Even if the product is coded in India, or elsewhere, the ultimate responsibility for the product lise with Adobe, which is an American company....

Companies such as Adobe do not consider themselves to be 'American' companiesthey don't want any part of that except to know that our armed forces will protect their buildings here from foreign attackother than that they couldn't care less. Actually I'm sure they don't give much thought to that stuff at all; most of their focus is on payroll & taxation levels here. The entire development team for PhotoShop is in India, the CEO of Adobe is from India, which tells all you need to know about the American nature of Adobe.

Adobe is a global company. Global companies view nations the way McDonald's views restaurant locations in Florida.

Yes I do believe origin of design engineers has nothing to do with the 

problem.

All I want is MY  original configuration of the ORGANIZER is that IT  IS NO

LONGER AN ORGANIZER without the original design of the ORGANIZER. The 

Organizer should and always has been a way to manage your photos in files. Tags 

and such were always in my mind a way to designate certain photos as a SUB 

Category within all those files. For instance I always liked putting

pictures of  my children and grandchildren in one file separate from photos of

friends or  acquaintances but the tags allowed for pulling all PEOPLE pics up

if I wanted  too. Or Landscapes could be tagged , but Landscapes in S Dakota

could be in a S  Dakota file that also had photos of vacation pics tagged as

such but Landscapes  in Delaware could be placed in a FILE designated as

DELAWARE Photos and then  TAGGED as LANDSCAPES. I find this new way annoying

and want ADOBE to give us  back our ORGANIZE your files as YOU SEE FIT

option.!!

In a message dated 1/5/2011 4:36:18 P.M. Eastern Standard Time, 

forums@adobe.com writes:

I agree  with you and I too have all the previous editions of PSE you 

mention.

Having been the user who started this discussion off,  please can I put in

a plea that we try to avoid playing a nationalistic kind  of blame game

regarding the software engineers, countries of present, past or  future origin

and all that stuff about Adobe itself.  In any case, I am a  UK user and so

are some of the others back in this  discussion.

The point is that this problem with PSE 9 is a really  BIG PROBLEM - it

seriously impacts upon the use of PSE 9 EVERYTIME it is used  for downloading

images. The range of implications of this BUG/INAPPRORIATE  FEATURE (or

whatever it is called) is very well documented in the experiences  of the users

in the discussion and also, HOPEFULLY, too  in our reports  of this BUG to

Adobe.

Across the world there must be a growing  and significant number of users

that are impacted by the lack of control when  downloading images.

Yes, there IS a real problem and issue about  the fact that Adobe's minimum

spec is at variance with the screen resolutions  that we (and a growing

number many others worldwide) have/will  have.

All I want is for Adobe to recognize and accept this sorry  state of

affairs created by Adobe in its current design/production of PSE 9  and to get a

quick update written and available to correct it. This situation  has been

going on for long enough. Come on Adobe, take ownership of the  problem and

put it right and instead of frustrating your users with their  experience of

PSE 9 (and then, as can be read in the discussion, frustrations  of the

company itself).

Just do it. PLEASE  (thanks)

Apparently this IS too much for their developers to handle, particularly when Adobe continues to stonwall this issue by claiming that this is a feature, not a bug. But it IS false advertising & misleading to its customers.'

I hope someone in India realizes that you reap what you sow. In India it is called karma.

I reserve the right to complain about this problem as long as I want until 

it is fixed!! As the saying goes "Patience is a virtue seldom found in

women and  never found in men!!

In a message dated 1/6/2011 6:55:51 P.M. Eastern Standard Time, 

forums@adobe.com writes:

Be  patient folks. I have reason to believe that a resolution will be

coming  soon...

Adobe Support called me this afternoon. They said that Adobe realizes that this is a real problem that affects a lot of users.

They are working on a patch to fix the problem.

The support rep did not give me an estimate on when the patch would be out.

That is GREAT news Pfredd!  Thank you for your diligence!  And I must say, that I have had only positive outcomes with Adobe Support in the past (all the way back to Elements 3)  I am very attached to my PE organizer (yes, I am probably the ONLY person in the world who purchases PE for the Organizer!) and am glad to know that I will be able to use it as I always have in the future!

Do you think we should conmtinue to send in feature requests/bug reports?

Post Deleted.

ATR

You can run pse9 at any display resolution you choose, but lower

(smaller numbers) display resolutions may not provide all the functions

of pse9 i.e the advanced dialog of the photo downloader or elements may not

even start.

If you use a display resolution of say 1024 x 576, then some functions will not work

(some dialogs may not show), but if you switch to a display resolution of 1024 x 800

or higher (bigger numbers), then everything should work hopefully.

The way adobe words the screen resolution requirements is very confusing.

They should say for everything to work in photoshop elements 9, you need

"this" minimum screen resolution instead of just listing the resolution for elements to even run

though everything may still not work at that listed minimum screen resolution.

MTSTUNER

Adobe shows the following among the system requirements for PSE9:

"1024x576 display resolution at 96dpi or less"

Now what does this mean to you? The 'or less' phrase suggests strongly that 1024x576 is the MAXIMUM resolution, not the MINIMUM resolution at which PSE9 will run. This, of course, is crazy.

1024x576 is not an option on my HP notebook. It runs at a maximum resolution of 1366x768, but the display controls permit the display resolution to be set to one of several lower resolutions, down to 800x600, but 1024x576 is not an option.

We are told that PSE9 will prevent the Advanced Dialog from functioning if the display resolution of the vertical res is less than 800. So what does this have to do with their stated requirement for a vertical res of 576?!

This is a problem on my PC, a Hewlett-Packard notebook. From what I can tell virtually ALL HP notebooks have a maximium display resolution of 1366x768. HP is the largest maker of PC's in the world, so how Adobe could design PSE9 that prevents full function at a vertical resolution less than 800 is, well, bizarre.

HP does have a line of notebooke called EliteBook, that have a maximum display resolution of 1600x900; perhaps this is the target PC for PSE9. You can pick one up for $1300! It has Nvidia graphics. Or how about the $1600 HP Envy laptop with full HD display resolution (1080 vertical res)?

But for HP Pavilions, forget it, I guess.

the whole this is BS anyway. One reason to use PSE9 is to catalogue your 

photos and to place them when downloading from camera or card where you want 

them  and to also be able to name the photos what the user wants to name 

them. Just as in past editions of photoshop. I do not want Bird pics in my 

FAMILY File Folder or Family pics in my Birds Folder.. Resolution should have

nothing to do with this rather simple step I should think

Michael E Smith

In a message dated 2/7/2011 11:23:02 A.M. Eastern Standard Time, 

forums@adobe.com writes:

Adobe shows the following among the system requirements for  PSE9:

"1024x576 display resolution at 96dpi or less" 

Now what does this mean to you? The 'or less' phrase  suggests strongly

that 1024x576 is the MAXIMUM resolution, not the MINIMUM  resolution at which

PSE9 will run. This, of course, is crazy. 

1024x576 is not an option on my HP notebook. It runs at a  maximum

resolution of 1366x768, but the display controls permit the display  resolution to

be set to one of several lower resolutions, down to 800x600, but  1024x576 is

not an option.

We are told that PSE9 will prevent  the Advanced Dialog from functioning if

the display resolution of the vertical  res is less than 800. So what does

this have to do with their stated  requirement for a vertical res of 576?!

This is a problem on my  PC, a Hewlett-Packard notebook. From what I can

tell virtually ALL HP  notebooks have a maximium display resolution of

1366x768. HP is the largest  maker of PC's in the world, so how Adobe could design

PSE9 that prevents full  function at a vertical resolution less than 800 is,

well, bizarre. 

HP does have a line of notebooke called EliteBook, that have a  maximum

display resolution of 1600x900; perhaps this is the target PC for  PSE9. You

can pick one up for $1300! It has Nvidia graphics. Or how about the  $1600 HP

Envy laptop with full HD display resolution (1080 vertical res)? 

But for HP Pavilions, forget it, I  guess.

resolution issue should never have  been a problem at all...why can  they

not just revert back to the file system that was there before. What does 

resolution have to do with the ADVANCED Dialogue they had before when uploading

pics to the MyPictures file...not a computer nerd here ut why change

something  that wasn't broken in the first place!!!!!!!...I am seriously

considering never  buying or using any adobe products ever again.

In a message dated 2/9/2011 6:32:18 P.M. Eastern Standard Time, 

forums@adobe.com writes:

I am  getting REALLY fed up (and more than a bit frustrated too) waiting

for Adobe  to put this problem right. It is slightly more than a month now

since Pfredd99  got her call from Adobe to say that they were aware of this

problem with PSE 9  and the difficulties it is causing AND that they were

working on a  solution.

Were they just fobbing us off?  How long does it  need?  Is it too

unreasonable to expect it to be corrected by now (it has  existed for months now

since the product was launched of course)?  Can't  we be given a date when

Adobe are aiming to make their solution  available?

Meanwhile, this aspect of using PSE is *absolutely  awful and is doing no

one any good, not least of all Adobe's  reputation.*

By the way, even if HP are the biggest manufacturer  of laptops that don't

have a resolution that can cope with Adobe's mucked up  resolution issue,

they are by no means the only laptop manufacturer that falls  into this same

situation, Sony, Toshiba to mention only some.....this is  EXACTLY the

problem, Adobe have created one BIG problem for a huge number of  PSE users and,

as I have said many times in this discussion, it is a growing  number. Buy a

new PC Notebook/laptop and the chances are that PSE will not  perform

correctly on it with regard to PSE downloader/advanced dialogue  option. 

Ahhhhhhhhh

All Adobe really has to do for me to be happy camper is to get the 

organizer back to where it was before PSE9..how ******* hard could that be? Now  I

have to download everything in PICASA another FREE Google organzer prgram

then  opmn up the PSE9 prgram and tell it to open files. A step that I didn't

have to  take before.Plus sometimes Picasa loses my EXIF data which when

entering pics in  some contest eliminates my entries. It Sucks Really Sucks!!

In a message dated 2/12/2011 6:46:32 A.M. Eastern Standard Time, 

forums@adobe.com writes:

I've  dumped Organiser as a lost cause and just focus on Editor, which

means half of  my money invested in the program and half in the textbook has

been  wasted.  I won't be ugrading on the next PSE, Instead I'll look at other 

programs.  Can't sell my program copy and I've written too many notes in 

the book so no one will want either. Lesson learned.  Why pay for a  faulty

PSE when I can get GIMP for  free.

I almost feel like going to the BBB for failed promises as stipulated in a 

contract  that seems to me to be one of a promise to make things better and

failure to fulfill that obligation ..Still I love the editing portions as

I  always have but this has become a real downfall in their obligation to me

and  all purchasers of this product

In a message dated 2/23/2011 2:53:47 P.M. Eastern Standard Time, 

forums@adobe.com writes:

Yes  Michael, I agree, all I want is for Adobe to come up with their

promised patch  and get PSE 9 working with the advanced downloader option like it

did in other  versions. It was Jan 7th that Pfredd99 got a call from Adobe

Support to say  that "Adobe realizes that this is a real problem that affects

a lot of users  and that they are working on a patch to fix the problem"

And here  we are, all these months later since the launch of PSE 9 and

weeks after  this so called Adobe undertaking given to Pfredd99 to come up

with a  patch.  Come on PLEASE, take your ownership of this problem 

seriously, hurry up and release the wonder patch *or at the very least, add  an

update to this discussion to keep us informed. *

Quote: The Adobe Photo Downloader is an independent application that  comes with Photoshop Elements Organizer. It has different system  requirements, which are not published with the Photoshop Elements  materials. These requirements include a higher screen resolution than  Photoshop Elements requires to display the application correctly.

per there website, it doesn't look to me as they will fix this problem with the APD .

I feel the same, why must I now go and pay again for what I had already paid for?  I'm avoiding adobe for a few years until I think it's worthwhile buying because right now it isn't.  I barely use the software, so why bother upgrading.