Adobe Community: Can't choose language

Roman Petrusha Calculating status...

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Can't choose language

Feb 9, 2011 7:03 AM

Hi All,

I can't choose language for this page http://get.adobe.com/flashplayer/. It always redirect me on Russian version but I'm not Russian.

2736 Views 34 Replies Latest reply: Pat Willener, Dec 1, 2011 5:05 PM

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1. VikramGaur,

Feb 9, 2011 7:11 AM in reply to Roman Petrusha

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Hello Roman,

Download Flash Player from this link : http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win /install_flash_player_10_active_x.exe

Hope This Help !!
Thanks
Vikram

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2. Roman Petrusha,

Feb 9, 2011 7:15 AM in reply to VikramGaur

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Thanks Vikram,

I think Adobe should fix this issue. At least they have to provide ability to choose correct language.

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3. VikramGaur,

Feb 9, 2011 7:20 AM in reply to Roman Petrusha

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Hello Roman,

I tried the same link on my computer (http://get.adobe.com/flashplayer), it did not redirect me !!

Might be a possibility you got a Adware, which is redirecting your browser, scan your computer (used an Antivirus) for any Adware threat

Thanks, Hope your question is answered

Vikram

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4. Roman Petrusha,

Feb 9, 2011 7:55 AM in reply to VikramGaur

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Vikram,

I think it depends on local settings. It always redirect me to http://get.adobe.com/ru/flashplayer/?no_redirect. Please see the screenshot http://screencast.com/t/1zVyjNBW. It's Adobe's site.

I have antivirus installed. And I think it should be very strange virus if it redirects me from one Abode's page to another Abode's page.

Unfortunately, my question is not answered.

Thanks,
Roman

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5. VikramGaur,

Feb 9, 2011 8:00 AM in reply to Roman Petrusha

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Hello,

May be the setting of your browser or local setting of your ISP redirect you.

Anyways did you tried to download the Flash Player from the direct link :

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win /install_flash_player_10_active_x.exe

Once you run it, Flash Player will be installed

Thanks
VIkram

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6. Roman Petrusha,

Feb 9, 2011 8:14 AM in reply to VikramGaur

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Vikram,

Thank you for your help. I already have FP in my browser.

But I think Adobe really has a problem with web site. It's not a first time I see such behavior. I can provide more examples when I choose regional settings and these settings are not working.

Also one more thing (I think I should post it as different thread) I can't choose English language for FP if I my OS is not English. It's very uncomfortable to see alert and bedugging information localized.

Regards,
Roman

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7. Roman Petrusha,

Feb 9, 2011 8:35 AM in reply to VikramGaur

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Vikram,

I have Win XP Prof x64 SP2. My regional options is set to English (United States) and location is set to United States. I'm located in Kyiv, Ukraine (regional options is set ot US because I want to see the same picture that my customers see).

Probably this info will help you to find source of problem.

Thanks,
Roman

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8. VikramGaur,

Feb 9, 2011 9:25 AM in reply to Roman Petrusha

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Hello,

As you have 64-bit OS, then try to download Adobe Flash Player 10.2 (for 64 bit OS) from this link :

http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

Run it, make sure no application is running while installing it

Thanks
Vikram

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9. Roman Petrusha,

Feb 9, 2011 10:41 AM in reply to VikramGaur

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Vikram,

I've reproduced the issue on Win7 x32 (has different ISP). Please see video here: http://screencast.com/t/4JiPGfd8EXSm

I suggest that redirect is based on IP address or browser language etc. And I think it's good solution if it redirects to right page and allow customer to change language. But for me it's wrong foreign language and as you see on video I can't change it.

Thanks,
Roman

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10. VikramGaur,

Feb 9, 2011 11:19 AM in reply to Roman Petrusha

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Hello,

Saw the video, it seems because of your browser language or your IP address it is redirecting you to those pages

You do not need to access www.adobe.com

Just click on this link to download Adobe Flash Player for 64bit OS :

http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

Adobe Flash Player for 32bit OS : http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player.exe

Hope this Helpful and answered your question

Thanks
Vikram

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11. Roman Petrusha,

Feb 9, 2011 11:41 AM in reply to VikramGaur

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Vikram,

My problem is not Flash Player download link. I can download and install it.

I want to show 2 problems:

1) Adobe's website always redirects me to Russian page http://get.adobe.com/ru/flashplayer/ and it's wrong.

2) I can't choose any other language (Ukrainian, English, Spanish). Function "Choose your region" simply doesn't work.

Thanks,
Roman

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12. VikramGaur,

Feb 9, 2011 12:04 PM in reply to Roman Petrusha

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Roman,

Do you get his page when you click on "Choose your Region" pn http://www.adobe.com and are you able to click on your region :

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13. VikramGaur,

Feb 9, 2011 12:08 PM in reply to Roman Petrusha

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Roman,

Will be in touch tomorrow as its 2 in the night at my place !!!!

Thanks
Vikram

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14. Roman Petrusha,

Feb 9, 2011 12:16 PM in reply to VikramGaur

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Vikram,

Yes, I can open this page and click on country but it redirects me again on Russian page (see my video).

Many thanks for your help and
Good night!

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15. eidnolb,

Feb 9, 2011 2:03 PM in reply to Roman Petrusha

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Hi, I don't know if this would help or not.

http://www.adobe.com/international/selector/?promoid=HTEMZ

eidnolb

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16. Pat Willener,

Feb 9, 2011 6:10 PM in reply to Roman Petrusha

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I have the same problem as you (on many websites, not only Adobe); I am always redirected to the Japanese site.

This has to do with the browser settings, not with the IP address where I am located. Set US-English as the first of your preferred languages, and you should no longer be redirected to a non-English page.

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17. Roman Petrusha,

Feb 9, 2011 11:33 PM in reply to eidnolb

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eidnolb,

Nope. It doesn't work.

Thank you!

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18. Roman Petrusha,

Feb 9, 2011 11:40 PM in reply to Pat Willener

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ʇɐb ɹəuəllıʍ,

Yes, you are right it depends on my browser's languages. I've noticed that Russian in list however my OS has only Ukrainian and English (I think Google Chrome automatically adds Russian for all former USSR countries - very doubtful solition.) But I have Ukrainian as first language and Adobe's site has Ukrainian localization so this should redirect to Ukrainian page not Russian. And in anyway I want to have ability to change languages as I wish. So it's erroneous behaviour.

Thanks,
Roman

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19. Roman Petrusha,

Feb 9, 2011 11:56 PM in reply to VikramGaur

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Vikram,

As you see from discussion browser's languages are the source of problem. Also playing with different configurations I have found two more problems.

So we have such problems:

1. Flash Player and AIR pages redirect to Russian page. It's incorrect because first language in browser is Ukrainian and site has Ukrainian localization.
Please see video http://screencast.com/t/TMbyo01L

2. Function "Choose your region" doesn't allow to change from Russian to English.

3. When I choose Ukrainian language on Flash Player page it shows "Page Does Not Exist".
Please see video: http://screencast.com/t/B7T45p8J3Yj7

4. If I already use Ukrainian localization on Adobe's web site and go to Flash Player page it becomes Russian. When I go back to previously viewed pages they also Russian.
One more video:
http://screencast.com/t/tyUYwZ6qZIOu

Seems like Adobe's web is not tested enough. So many issues with one simple page. Sad

Thanks,
Roman

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20. Pat Willener,

Feb 10, 2011 12:18 AM in reply to Roman Petrusha

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Since this is an Adobe website problem, rather than a Flash Player problem, it would be best if you posted the issue at http://forums.adobe.com/community/general/adobedotcom_feedback which is the forum to report problems with the adobe.com website.

Post all the details of your problem, with a link to this original topic.

Not sure if anyone will do anything about it, but it's worth a try...

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21. Roman Petrusha,

Feb 10, 2011 1:36 AM in reply to Pat Willener

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Thanks you again,

You answers are really useful.

I'll post another thread in right place. I simply didn't find it tomorrow.

Best,
Roman

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22. VikramGaur,

Feb 10, 2011 1:45 AM in reply to Roman Petrusha

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Hello,

Just want to know did you tried any other browser (Internet Explorer or Firefox)

Thanks
Vikram

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23. Roman Petrusha,

Feb 10, 2011 2:18 AM in reply to VikramGaur

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Vikram,

Yes, I've tried IE, FF, Chrome, Opera.

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24. VikramGaur,

Feb 10, 2011 2:26 AM in reply to Roman Petrusha

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Hello,

This seems to be an issue to with IP of your ISP, as www.adobe.com detect the IP and redirect you as per your region language !!

Thanks
Vikram

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25. Roman Petrusha,

Feb 10, 2011 3:02 AM in reply to VikramGaur

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Vikram,

I've reproduced the issue with two different ISP.

It depends on browser's languages. I don't see redirect to Russian page if I remove Russian language from list of languages.

I will submit this issue to adobe.com web site support.

Thanks,
Roman

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26. Roman Petrusha,

Feb 10, 2011 3:10 AM in reply to Roman Petrusha

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I've submitted new thread here: http://forums.adobe.com/message/3461064

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27. VikramGaur,

Feb 10, 2011 3:11 AM in reply to Roman Petrusha

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Hello,

Did you tried removing all the languages from your browser settings, except English & US English ??

Thanks

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28. Roman Petrusha,

Feb 10, 2011 3:19 AM in reply to VikramGaur

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Vikram,

Yes, I've tried and also have problems. I can't change language on Flash Player page (English only). If I try to choose Ukrainian it again shows "Page does not exists".

Thanks

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29. VikramGaur,

Feb 10, 2011 3:21 AM in reply to Roman Petrusha

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It seems it could be an issue with Adobe.com

Anyways, thank you for your patience and glad you are able to install Flash Player on your computer

Thanks

Vikram

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30. Roman Petrusha,

Feb 10, 2011 3:22 AM in reply to VikramGaur

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Thank you too, Vikram!

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31. ERomero P,

Nov 30, 2011 7:33 AM in reply to Roman Petrusha

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Does anybody get an answer on this..?

Bugs reports an others were archived and I coudn't find any solution for this problem..?

Thanks..

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32. Roman Petrusha,

Dec 1, 2011 1:29 AM in reply to ERomero P

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Hi,

Unfornutately I can't see Adobe forums because of HTTP 403 error. I don't
know why but forum is closed for me.

Thanks

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33. Pat Willener,

Dec 1, 2011 5:05 PM in reply to Roman Petrusha

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Can you send an email to userforum at adobe dot com with your IP address?

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