NJAN1K wrote:

 

Lena,

 

we are currently running FrameMaker 7.2 on Windows 7, and we too are experiencing 'Not Responing' hanging issues that we have to then end FrameMaker and lose the unsaved information.

 

I initially thought it was network related but eliminated this when i looked at files on a local hard disk.

 

I can now produce the error by selecting a large section of a framemaker document and trying to copy it (we have a lot of referenced illustrations which are EPS files stored on the network and these seem to assist in causing the program to hang.)

 

I found reference on a site about the Desktop Windows Manager, and decided to do a test. I have forced my computer in to a Hang situation and then looked at ending the dwm.exe process in task manager. As soon as i do this, the screen flashes, and i now have a responding framemaker program. I have done it a few times and it seems to correct it each time.

 

DWM is linked into the Aero interface. see http://en.wikipedia.org/wiki/Desktop_Window_Manager, so it looks like the way to get framemaker 7 working is to turn off/disable the DWM service,

Under  Control Panel ->  System and Security ->  Administrative Tools ->   Services ->  Desktop Window Manager Session Manager  ->  Disabled

 

I would recommend testing this by causing Framemaker to stop responding and then use Task Manager to end DWM.exe. If this works the long term solution would be to disable the DWM  Service. I am going to do this and see how i get on.

 

Hope this information is of some use.

Just a guess: have you tried setting FrameMaker's compatibility to Windows XP, in the Properties dialog box when you RightClick maker.exe?

HTH

Regards,

Peter

_______________________

Peter Gold

KnowHow ProServices

Have you tried the work around covered in http://forums.adobe.com/message/3966795 ?

Tigdave wrote:

"I think I have finally found the offending parameter that makes all versions of Frame (including 10) lock up at the autosave time or 60 minutes, whichever is sooner. It started happening to me again (even when logged as the new user) just after I went into the Windows Control Panel and adjusted the keyboard settings. It turns out that if I set the Cursor blink rate to None then I get the freezing problem. If I set the blink rate to any other setting then Frame doesn't freeze."

I am having the problem with freezing after installing FM8 on a new machine. It freezes at the set auto save time or 60 minutes, whichever is soonest. It also seems to freeze if I attempt to work with a large amount of text, copying, pasting, formatting.  It runs Windows 7 instead of XP. I had no problems with XP Tigdave's work around didn't help me but I have high hopes after disabling DWM, as the  copying, pasting, formatting appears to be working as it should.