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Acrobat Reader X crash when printing

Feb 14, 2011 9:47 AM

I just stayed up half the night to updated 40 computers from Reader 9.4 to

X (10.0.1) in a Windows 2003 SBS domain. All of them now crash when attempting to print to network

printers (i.e. those installed on a server and shared to the workstations), so I just had to remove X and revert back to 9.4 to get them to print. The problem occurs whether I use the direct download method (via adobe.com) or my distributable copy.

 

Does anyone know what is happening here?

 
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  • Currently Being Moderated
    Feb 14, 2011 4:36 PM   in reply to brian.hart

    I've had the same problem with 3 machines in our domain.. Can't figure out how to fix it..

    I've reverted those machines back to 9.4~ until i can figure out the problem..

     
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  • Currently Being Moderated
    Feb 15, 2011 3:12 AM   in reply to brian.hart

    Could you please try turning off reader X protected mode and check if you continue to see the problem?

     

    You could turn off protected mode using following steps:

     

    1. Launch Reader X and select Edit->Preferences...

    2. Select General from left navigation

    3. Under application startup uncheck "Enable Protected Mode at Startup"

     

    Note: You should switch "ON" protected mode after verifying the problem. Purpose of Reader X Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.

     
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  • Currently Being Moderated
    Mar 1, 2011 6:34 AM   in reply to brian.hart

    Hello.

     

    Has anyone found a solution for this problem? I'm also facing this problem while printing to network printers. It's funny (well, not funny at all) but when i switch from trays or select a different printer i'm able to print. However, when choosing the usual printer/tray, the application crashes.

     

    Thanks in advance for any help.

     

    Octavio

     
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  • Currently Being Moderated
    Mar 1, 2011 11:52 AM   in reply to brian.hart

    Try using a generic or universal driver on your printers, jus

    t had the same problem here, and changeing

    the driver worked (using Xeorox 4250s, and Lexmark T654s)

     
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  • Currently Being Moderated
    Mar 22, 2011 4:25 PM   in reply to brian.hart

    I too had this problem with my previous version of Adobe Reader, so I downloaded Adobe Reader X and the problem persists.  This is on my personal computer running Windows 7, here is the error:

     

      Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    AcroRd32.exe
      Application Version:    10.0.1.434
      Application Timestamp:    4d456f48
      Fault Module Name:    AcroRd32.dll
      Fault Module Version:    10.0.1.434
      Fault Module Timestamp:    4d457cd0
      Exception Code:    c0000005
      Exception Offset:    001af2ae
      OS Version:    6.1.7600.2.0.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

     

    This happens before, and after, turning off the protected mode.

     
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  • Currently Being Moderated
    Apr 6, 2011 7:41 AM   in reply to brian.hart

    Just simply right click on the Acrob

    at reader shortcut and then click properties, then you will see the compatability tab.  From here you select "run this program in compatability mode for Windows 2000" , click apply and click ok and your done.  Don't know why this works, some kind of bug I guess they need to work out.

     
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  • Currently Being Moderated
    Apr 27, 2011 4:28 AM   in reply to BEYONDWEIRD

    Hi All,

     

    We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.

     

    To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.

     

    We look forward to your active participation, feedback and help towards making Reader a better product.

     

    Thanks and regards,

    Adobe Prerelease Team

     
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  • Currently Being Moderated
    Jul 26, 2011 6:46 AM   in reply to pettywm

    Hi,

     

    Could  you please provide the following information?

    - Is the crash file-specific or does it happen with all the files? if it is file-specific then could you please send the file to shilpi@adobe.com?

    - Is this with a particular printer?

    - Which printer model are you using?

    - Is it 32 bit Win7 or 64 bit Win7 machine?

    - Does the application crashes as soon as you fire the print or it's with a particular setting?

     

    Thanks,

    -Shilpi

     
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  • Currently Being Moderated
    Jul 26, 2011 7:03 AM   in reply to shilpi Aggarwal

    The problem has since resolved itself, probably due to an update to one of

    the components involved (I can't recall anything specifically updating prior

    to it working properly, I simply decided to try it again a month after

    giving up).  The crash would occur with any .pdf file.  I'm using an hp

    c4780, windows 7 64-bit, and the crash happened immediately after requesting

    adobe to print.

     
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  • Currently Being Moderated
    Aug 15, 2011 8:19 AM   in reply to shilpi Aggarwal

    Hi all -

     

    - Crash is not file specific - happens on all files

    - Only happens with one network printer, HP Laserjet 4250 tn (does NOT happen with other networked printers in the office)

    - Windows XP SP2 machine

    - Doesn't JUST happen with printing, also happens when you attempt to adjust the print Properties

     

    Turning off "Enable Protected Mode" DOES resolve the problem.

     

    Thanks, and look forward to the resolution - Satiria

     
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  • Currently Being Moderated
    Aug 16, 2011 8:22 AM   in reply to brian.hart

    We just started having a similar problem after doing Windows updates and Adobe Flash player updates over the weekend.  Acrobat was already up-to-date. Acrobat Reader will either not open a .pdf on a network share, or if the .pdf opens, it will not print:  instead of bringing up the "Print" window, the application closes.

     

    We are running Windows XP SP3 on a Win 2008 R2 domain, with a Win 2003 file server.

     

    I've traced it to a permissions problem.  If we log in as an admin, everything works fine.  If we add "everyone" to the permissions for the acrobat exe, and give it read/write permissions, it works as well.  However, adding those permissions for the domain user changed nothing.

     

    We've returned the permissions to normal, and have disabled "Protected Mode" for now on a limited number of machines.  Hopefully the restricted user rights will prevent any problems.

     
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  • Currently Being Moderated
    Aug 16, 2011 11:04 AM   in reply to brian.hart

    Protected mode has been a source of a lot of issues and problems throughout the company for which I work as well. We opted to disable it for over 10000 computers.

     
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  • Currently Being Moderated
    Nov 10, 2011 7:17 AM   in reply to brian.hart

    Same problem...also everytime I try to click on preferences the program freezes.

     
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  • Currently Being Moderated
    Jan 27, 2012 8:17 AM   in reply to brian.hart

    Temp Fix

     

    I think the driver that some of these fancy printers in combination of the Windows systems (for me Win7) are not compatible.

    My story, I have a multifunction OfficeJet.  I had days of trouble installing it, actually finding the correct driver that would allow the printer to offer all it's functions.  I have a network with all wireless communications. Before I found the correct driver..from HP actually, Adobe worked.  After I updated the driver Adobe didn't work...crashed like others have been experiencing.   What I've done, and you could do for your 40 or so Adobe users.  I added another printer, either on the network or individual PCs,  but this time I choose the most generic  driver for that printer that was available.  For sure don't choose the driver the PC finds but pick off the product/driver list you are offered.   When Windows offered I choose NOT to make it the default printer.  After it was installed I went to the new installed Printer Properties and renamed it "Adobe Printer"...   Back to Default Printer...if the user doesn't use the fancy stuff..faxing,scanning, you could change/make the default printer to the Adobe Printer (you might choose a different name)...for everyone else  Show the User that when they want to print a document from Adobe, the first document they will need to use the menu item  "FILE"  down to "PRINT" and change the printer to the Adobe Printer they should see in the list. As long as they keep the Adobe Window open  it will remain and they can just choose the printer icon.   If you did make the Adobe printer the default printer then they can just click on the Printer Icon.

     

    I know it's not the perfect solution, I suspect this isn't an Adobe problem but a Print Drive problem.  At least this will give you time to start questioning whoever/what ever company made your printer for a driver that resolves this problem.

     
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  • Currently Being Moderated
    Feb 3, 2012 7:52 AM   in reply to brian.hart

    I would like to add to this thread also, maybe Adobe can get us a fix with it:
    The problem does indeed seem to be with the "Enabled Protected Mode at startup", as unchecking this box makes the problem corrected immediately.   However, I am not thrilled about leaving an unprotected software in this state.  My device is a windows 7 64 bit, and I am printing to an HP Laserjet 4250.  I only mention it because another user on this thread has the exact same printer.  The part that I do find strange though, is that we are using the "HP universal" print drivers, so the printer on the other end of the driver should not hold relevance (except that it's a newer HP).  I will run in the degraded state for now, but not happy that Adobe hasn't fixed this yet (my current version is 10.1.2).

     
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  • Currently Being Moderated
    Feb 6, 2012 9:05 AM   in reply to brian.hart

    What about this patch:  http://kb2.adobe.com/cps/928/cpsid_92870.html.    It seems to have worked for me today.

     
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  • Currently Being Moderated
    Feb 6, 2012 1:35 PM   in reply to brian.hart

    We are trying to get everyone to duplex where possible to save on paper costs.   That option being ‘on” by default helps us in this endeavor.   I plan to leave it in the “on” position and will wait for someone to complain.  If there are a lot of complaints, I might send a preemptive note to everyone explaining the option and how to turn it off.  But right now, I plan to leave the option on.  I don’t anticipate there being a lot of complaints because we have a pretty good “green” mentality building here lately.

     
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  • Currently Being Moderated
    Feb 12, 2012 1:13 PM   in reply to brian.hart

    Actually, I don't have the problem myself, but a lot of our customers report it. We are providing a virtual printer to save paper and ink. and actually in some computers, it seems to contribute to this crash. The problem is we don't have any other way to know what is going on.
    We have contacted Adobe support team, and we didn't get any reply.

    I can't install the patch myself.

     

    Our product is http://www.greencloudprinter.com and for now, it is causing really a lot of issues then we can't solve. it is hard to contact a guy which just download a product, to explain the safe mode is a solution. the patch is there. so it means Adobe is aware of the problem.

     

    Of course, installing FoxIt Reader and it works like a charm. I hope we will not have to wait 3 months for the quarterly update to fix the problem with our GreenCloud Printer software. anyone from Adobe Support can contact us to help to see what is the incompatibility ?

     

    Fabrice Meuwissen
    CEO ObviousIdea

     
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  • Currently Being Moderated
    Feb 17, 2012 4:20 PM   in reply to brian.hart

    I can't provide a solution but I can describe another Adobe X printing issue. When I loaded Reader X on a PC with Windows 7 and a Lexmark printer purchased in 2011, I could not print any PDF files. I had to remove and reload Reader 9.4 and now it works great. I just can't get rid of the "push file" from Adobe asking me to download Reader X. Firefox will not allow it to be downloaded but I am trying to figure out how to remove the "push" film from my PC, it shows up every time I restart my computer. Any ideas how to remove the file before it is installed automatically?

     
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  • Currently Being Moderated
    Feb 21, 2012 3:27 AM   in reply to brian.hart

    ManishPali actually put me on the right path, I had this error now too (even tried creating a text only pdf as my pdf's had a jpeg embedded) and I resolved by changing the "Enable Protected Mode at Startup", then under Security(enhanced) I unchecked "Enable Enhanced Security" as well and this resolved my issue, hope it helps people going forward.

     
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  • Currently Being Moderated
    Feb 21, 2012 7:39 AM   in reply to brian.hart

    workaround isn't a solution, what about all the people who faced the problem but think it is the printer driver the cause ?
    why nobody from Adobe can't reply, or then .. release the new version ?

    for sure, the easiest way is to suggest another pdf reader for now.

     
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  • Currently Being Moderated
    Feb 21, 2012 8:59 AM   in reply to darynv

    Thanks very much for taking the time to research and reply to my pdf printing problem with Adobe X. I will reload X and give your suggestion a try, tonight.

     
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  • Currently Being Moderated
    Feb 21, 2012 10:52 AM   in reply to brainfight

    You are right a work around is not the solution! At first I thought it was the printer driver but the printer was relatively new. I will take your advice and stick with Adobe Reader 9.4 and wait for someone at Adobe headquarters on King Street in San Francisco to wake up and fix the problem with their reader X software.

     
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  • Currently Being Moderated
    Feb 29, 2012 8:23 AM   in reply to brian.hart

    Just so you know, Adobe - this issue has just recently reared it's ugly head on my own pc: when trying to print (hit print button or otherwise attempt to print) Adobe X (fully updated as of today's date) immediately crashes. Doesn't matter which printer is set as default, local or network. When I take off the protected mode thing, it's fine.

     

    This is a machine running XP SP3, also fully updated.

     

    I haven't tried it on the other machine, running Windows 7, but I know it was working last week, so I'll letcha know!

     
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  • Currently Being Moderated
    Mar 6, 2012 5:22 PM   in reply to brian.hart

    I had this problem and tried everything you people suggest, but none of it helped.

     

    I renamed the user's local profile to username_OLD and had her log back in. This fixed the problem.

     

    Corrupt profile.

     
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  • Currently Being Moderated
    Mar 20, 2012 8:03 AM   in reply to brian.hart

    Same problem with Adobe X crashing on multiple machines in multiple locations, all trying to print on a network printer.  Disabling protected mode seems to be the solution.  This bug is more than a year old, why isn't it fixed???

     
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  • Currently Being Moderated
    Mar 21, 2012 3:11 PM   in reply to brian.hart

    I had this problem of Reader X hanging up when printing to Brother MFC-9840-CDW via PC-Fax v.2 (which is a fax program).  Reader X did not hang up when printing to the Brother MFC-9840-CDW as a printer or when printing to a HP LaserJet 220dtn.

     

    The AdobeReaderPatch10.1.2_cpsid_92870.exe did not help but disenabling Protected Mode at startup resolved the hanging up of Reader X when printing to Brother MFC-9840-CDW via PC-Fax v.2.

     
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  • Currently Being Moderated
    Mar 22, 2012 8:26 AM   in reply to brian.hart

    I find it very, very upsetting that Adobe Tech Support has ignored this problem for over one year.

     

    I have experienced this very same problem on dozens of PCs that where upgraded to Reader X.

     

     

    To quote a previous writer "This bug is more than a year old, why isn't it fixed???"  Over one year has gone by.

     

    This demonstrates that Adobe does not really care about users of Adobe Reader X.

     

    Adobe Reader is not suitable anymore for corporate use.  Far too much support required to maintain end user problems.

     

     

     

    Can someone suggest another product from another vendor that we can use in place of Reader X?

     

    Thank you.

     
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  • Currently Being Moderated
    Mar 22, 2012 8:36 AM   in reply to routerswbellnet

    the worst part, is to offer help to fix it , by providing details, but nobody cares, so should we change to another reader ? what alternative do you suggest ?

     
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