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JedR
JedR
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AME fails when attempting a F4V 2 pass encode

Feb 18, 2011 7:45 AM

Hi there

 

AME is failing to encode properly when attempting to encode an F4V with 2 passes. The encode gets to the end of the first pass, then fails and stops. 1 pass F4V encodes work fine, as well as 2 pass FLV encodes. I've tried with multiple source videos, all different formats, with the same results.

 

I've tried deleting/renaming my "AMEPrefs.xml" and restarting AME, no good, doesn't help. It's strange because this used to work fine on my current setup, and has only stopped working recently. Any help appreciated. Here are my specs:

 

AME 5.0.1.0 (64bit)

Windows 7

 

Thanks!

 

Jed

710 Views   7 Replies   Latest reply: JedR, Oct 6, 2011 1:51 AM
 
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  • JedR
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    1. JedR,
    Feb 18, 2011 8:00 AM   in reply to JedR
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    Oops, sorry, seems this issue is covered in depth in the following thread:

     

    http://forums.adobe.com/thread/716463

     

    It looks like I'm having the exact same problem. AME was broken during update to v5.0.1.0.

     

    Adobe, are you any closer to fixing this bug?

     

    Thanks

     

    Jed

     
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  • Todd_Kopriva
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    2. Todd_Kopriva,
    Feb 18, 2011 8:28 AM   in reply to JedR
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    > Adobe, are you any closer to fixing this bug?

     

     

    We're working on it.

     
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  • JedR
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    3. JedR,
    Feb 21, 2011 7:54 AM   in reply to Todd_Kopriva
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    Thanks for your reply Todd, but in the meantime what am I supposed to tell my clients when they ask why the encoding quality of the F4Vs is not optimum? Can I at least give them a timescale as to when this bug might be fixed? If you break software with an update I expect the fix to come in days not months. Or at the very least full, transparent disclosure of what went wrong / when it might be fixed. Please give us some information to work with.

     
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  • zorbakk
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    4. zorbakk,
    Apr 1, 2011 6:12 AM   in reply to Todd_Kopriva
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                                        25.                                 Nov 9, 2010 3:04 PM                                     in response to:                                     Mikael B                                

     

    Re: 2 pass f4v fails at start of second pass                                                                                        

    Our engineers have identified the problem and are working on a fix. We  don't yet have any news on when such a fix would be released.

                                        29.                                 Jan 28, 2011 2:45 PM                                     in response to:                                     Alex - DV411                                

     

    Re: 2 pass f4v fails at start of second pass                                                                                        

    > Any updates?

     

    No. I can't comment on when specific software may be released.

                           
    Feb 18, 2011
                            Re: AME fails when attempting a F4V 2 pass encode                    

     

    > Adobe, are you any closer to fixing this bug?

     

     

    We're working on it.

    Are You serious?

     
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  • JedR
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    5. JedR,
    Apr 1, 2011 8:11 AM   in reply to zorbakk
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    Sadly, I think he is being serious. This customer service/communication is pretty terrible. You would have thought, what with video being the cornerstone of Flash's success (and future) on the web, that when Adobe break their main video encoding software with an update they'd scramble to fix it. To be honest I just don't understand this behaviour.

     
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  • mancorn
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    6. mancorn,
    Oct 5, 2011 10:41 PM   in reply to JedR
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    mmm... it's now 6 months later and I'm still having the same problem.

     
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  • JedR
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    7. JedR,
    Oct 6, 2011 1:51 AM   in reply to mancorn
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    Sounds like this bug has been fixed in AME 5.5.

     

    Annoyingly in order to get the fix you need to upgrade to (and buy) CS 5.5 product(s), they won't give you the bug fix in a fully updated AME 5.0.

     

    Can you believe that?

     
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