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I cannot watch You tube. I get a black box where the video should play with no bar underneath to

Feb 23, 2011 11:24 AM

Please I don't know how to deal with this as I'm not at all technically minded. I have Windows Vista Business 32 bit operating system. I cannot watch Youtube since earlyier today, I just get the full page but no bar underneath the video screen which is just a black box now. I am using Windows internet explorer and recently downloaded latest Adobe Flashplayer for Windows Vista. I do not know any other technical information but depend a lot on Youtube as I am semi-housebound and don;t watch tv - just old tv shows. Thank you and please help me with this, as I feel lost without Youtube. I have http://WIN 10,2,152,26 Flash Player ( think the http/  isn't relevant it just appeared)

 
Replies
  • Currently Being Moderated
    Feb 23, 2011 12:01 PM   in reply to gramaqueen

    Hi, I replied to you on the other thread you posted to. Following is what I posted:

     

    Hi, This is a fairly easy thing to try.

     

    you can go to this site and RIGHT click on the Flash logo (the Red F) Click Settings, then Display Settings. UNcheck the hardware acceleration.

    http://www.adobe.com/software/flash/about/
    See if this helps.


    Thanks,

    eidnolb

     

    Hope that works for you and solves the problem.

     

     

     

     

     

              EDIT: Other thread reference: http://forums.adobe.com/thread/795420?tstart=0

     

     

     

    Message was edited by: eidnolb  Thread reference

     
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  • Currently Being Moderated
    Feb 23, 2011 12:56 PM   in reply to gramaqueen

    Hi, I see you found your thread. I'm going to give you an easy way to find the Flash Player forum and using it will bring you right to the Forum. Then you only have to click on your thread with your name in the thread you started. Don't use the other one. You can bookmark it/put it in your Favorites so you can find it

     

    http://forums.adobe.com/community/webplayers/flash_player

     

    Then log in with your name(gramaqueen) and password. Now if you are already logged in and on your thread, just minimize the thread instead of closing it.

     

    Let's stay on this thread. I've checked the other thread and it may be that you are having a problem.

     

    When you go to this site: http://www.adobe.com/software/flash/about/ As soon as it opens you should see the Red Flash logo(F) animate(spin). Then the version of Flash Player that you have Installed is Displayed. That's one thing. While you are still there, RIGHT click on the Flash logo, then click on Settings, then click on Display Settings. If you see small icons, then click on each one until you see hardware acceleration with a small box in front of that with a check mark. Click on the check mark so it is removed. Click on close.

     

    Let me know about this.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Feb 23, 2011 1:59 PM   in reply to gramaqueen

    Hi, thanks. There could be some other problem, that was just something that does help. We can check a couple of other things tomorrow.

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Feb 23, 2011 2:00 PM   in reply to gramaqueen

    It's an Adobe 10.2 issue. All that is being said is "turn hardware acceleration off". Well 1) that doesn't work, and 2) what's the po

    int of having it if it doesn't work?

     

    Gramaqueen, I have the same problem, and it will only be fixed when Adobe fixes this issue

     

     

    Good luck.

     
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  • Currently Being Moderated
    Feb 23, 2011 7:18 PM   in reply to CC-Sean

    CC-Sean wrote:

     

    Gramaqueen, I have the same problem, and it will only be fixed when Adobe fixes this issue

    Please don't post misleading information in other peoples' topics!

     

    Flash Player 10.2 works fine; it is usually just some settings that may need to be adjusted for a specific environment.

     
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  • Currently Being Moderated
    Feb 24, 2011 6:26 AM   in reply to gramaqueen

    Hello again, Nice to hear that this is working for you now Sometimes when a change is made, whether Uninstalling or Installing anything, a restart is needed.

     

    Glad you  posted back to say how this turned out for you and marking your thread as answered.

     

     

    Now if any of your friends have the same problem, you can tell them what to do!!!

     

     

    Thanks for the kind words

     

     

    Regards,

     

    eidnolb

     
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  • Currently Being Moderated
    Feb 25, 2011 6:59 AM   in reply to gramaqueen

    Hi gramaqueen,

     

     

     

     

    Regards,

     

     

    eidnolb

     
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