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Many Recent Issues - Related?

Feb 10, 2011 7:57 AM

Dateline - February 10, 2011

 

Using Google Chrome 9.0.597.94 latest update

 

For the last 3 - 4 days, there have been several issues with the Adobe Forum.

 

  • Staying logged-in is tenuous, at best. Sometimes, I can stay logged-in for hours, but other times, I have to re-log-in between eavery post, or even between every thread viewed. I do not have "Remember Me" checked, and have removed all cookies. Sometimes, I have to go to the log-in screen and enter the info, but many times, just hitting "Log-in" will automatically accomplish this.
  • Many losses of the Adobe servers. These instances have been random, and usually for very short periods, but they seem to be coming more frequently. Usually a dozen Refreshes finally restablishes the contact with the server, or it comes back up.
  • Usually, when the log-outs and lost servers happen, the general speed of the forum goes through the floor, with 1 - 2 mins. to refresh a page, whether just going back to the main forum page, after reading, or after a post.
  • This happened during the same time, but immediately after a Chrome update. Spellcheck no longer works. I have toggled it OFF, rebooted, then turned it ON many times, with no change - no spellcheck. I thought that this was universal, but just visited several other sites for the first time in days, and found that spellcheck in Chrome worked perfectly - just NOT in the Adobe forum.

 

Not sure if anything above is related, or is just coincidental. Have others been experiencing similar?

 

Note: I have not had any issue with the random character addition to my account, as others have. My log-ins/log-outs have been with my correct account, whether the log-in has required keyboard input, or has been automatic (remember, "Remember Me" is unchecked).

 

Thanks in advance,

 

Hunt

 
Replies 1 2 Previous Next
  • George Johnson
    11,661 posts
    Aug 11, 2002
    Currently Being Moderated
    Feb 10, 2011 12:48 PM   in reply to Bill Hunt

    I haven't seen similar delays before today, where the forums have been mostly unreachable by my computers, but access via iPhone has been fairly reliable. I can't explain that one.

     
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  • Currently Being Moderated
    Feb 11, 2011 2:15 AM   in reply to Bill Hunt

    I have had none of the issues in FF, but at least between 1 AM PST and 3 PM PST on Thursday, I only saw the

    Site Area Temporarily Unavailable

     

    page, and that applied to all forums.

     

    It reminded me of the unexpected rollback in the days of the fair forums, but some dreams never seem to come true.

     
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  • Currently Being Moderated
    Feb 11, 2011 9:05 AM   in reply to Bill Hunt

    I haven't looked to find out what was actually done... if anything... but I remember a mention in the "Search" thread that a search fix was being investigated

     

    I suppose it is POSSIBLE that putting a fix in place meant the servers had to be taken offline for an upgrade... but that is just speculation

     

    At least the several hours I could not get to any forum yesterday seems to be fixed today

     

    Of course, we are still running a really OLD version of Jive, so who knows !?!?

     

    Added - if the edit function works today

     

    When I posted the above, I received an error message... but it DID post

     

    Whatever is happening with the forums and/or servers, it is not completely fixed

     

    Oh... I looked at the Search thread, and last message was that a fix was not yet ready, so whatever is happening now is not related to posting a code fix

     
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  • Currently Being Moderated
    Feb 13, 2011 2:03 AM   in reply to Bill Hunt

    We have been seeing some strange behaviour on the forums as well.

     

    On Friday I was seeing the "site is temporarily unavailable", when trying to access the LiveCycle Designer ES forums. Like George, I could still access the forum via the iPhone.

     

    What I have also experienced is that some threads that I have responded to, seem to have gone astray. On the computer web browser my post is missing, whereas on the iPhone it is still visible. Or visa versa.

     

    Also there are some new threads that are visible on the iPhone, but not the computer's web browser.

     

    Hmmm.., to answer threads or not?

     

    Niall

     
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  • Currently Being Moderated
    Feb 13, 2011 5:21 AM   in reply to Niall O\'Donovan

    Some hours ago, I responded to someone asking here a s

    pecific product question, and gave a link to the proper forum. No

    w the whole thread is gone.

     

    Yesterday I answered a message in another thread. A couple of hours later, my message did not appear in the list, and was gone from the thread, so I rewrote it and reposted it. On posting the second message, it appeared below the one that had been missing.

     

    All this in Explorer/Win 7.

     
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  • Currently Being Moderated
    Feb 13, 2011 3:10 PM   in reply to Bill Hunt

    My post of nine hours ago is listed, but it

    isn't to be seen anywhere.

     

    A smillar occurrence in this thread:

     

    http://forums.adobe.com/message/3466656?tstart=0#3466656

     

    where the last post of some 5 hours ago ins't there (abour 8:10 PM local time now):

     

    Inexistente.JPG

     

    Message was edited by: Claudio González. Reason: missing message of mine appeared after posting this one...

     
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  • Currently Being Moderated
    Feb 13, 2011 4:12 PM   in reply to Bill Hunt

    Bill,

     

    My expectations regarding improvements in these forums are more than very low; perhaps at the bottom of a deep, dark pit. It's been far too much time without noticeable changes for the better, still using version 2.5.16 of the software, ... Not to mention those wonderful, knowledgeable and helpful participants that were banned or simply disappeared on their own, most probably never to come back. And who haven't been replaced by "new blood" as some predicted.

     
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  • Currently Being Moderated
    Feb 13, 2011 5:07 PM   in reply to Claudio González

    Maybe the Servers are getting ready to have a melt down.

     
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  • Currently Being Moderated
    Feb 14, 2011 3:38 AM   in reply to Bill Hunt

    Apart from the site unavailability mentioned in post #3 (and the occasional extra linefeed as in this line which I have corrected as always, and the occasional ID corruption requiring logout/login, and the occasional shift between complete and partial dysfunction of the Search, etc), I have seen no issues like the ones described here in any of the 7 forums (including this one) that I follow and post in through FF from over here.

     
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  • Currently Being Moderated
    Feb 14, 2011 6:36 AM   in reply to Jacob Bugge

    Jacob, you are extremely lucky.

     
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  • Currently Being Moderated
    Feb 14, 2011 8:19 AM   in reply to Claudio González

    I know, Claudio.

     

    Several times in the past there have also been huge differences in how/whether different natives have been affected by the different issues, often seemingly depending on where we were.

     

    As far as I remember, in general we have fared much better over here.

     

    And there seems to be better and worse areas over there, not necessarily the same for different issues/at different times.

     
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  • Currently Being Moderated
    Feb 14, 2011 1:21 PM   in reply to Bill Hunt

    Just to update, I am still seeing issues with long delays in threads updating, posts appearing, threads disappearing, etc. - as described above.

     

    Also this evening got an "unexpected error" and then double post of my response.

     

    So it still seems out of whack.

     

    Niall

     
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  • Currently Being Moderated
    Feb 14, 2011 2:21 PM   in reply to Bill Hunt

    I have just received the "unexpect

    ed error" message when trying to post a message (another thread), which I hadn't had for months. However, my message was posted all right, and appeared in the list. Until I went to another thread and came back: my message was not anywhere now, not even after restarting Explorer.

     

    I'll try posting it again, and then I will report the results.

     
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  • Currently Being Moderated
    Feb 15, 2011 2:44 PM   in reply to Bill Hunt

    If it has to do with Adobe, don't count on it.  I've said their server farm probably are on their last legs.  Probably using some 20 year old IBM's

     
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  • Currently Being Moderated
    Feb 15, 2011 3:32 PM   in reply to Claudio González

    I had forgotten to post the results of my test. The missing message reapp

    eared immediately after I posted a second version of it, to that I end

    ed up with a double posting. Well, not exactly with a dob

    uble posting, but the same info posted twice.

     

    Shall we also call this a "new feature"?

     
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  • Currently Being Moderated
    Feb 16, 2011 8:31 AM   in reply to Claudio González

    That is Jive's new "Doppelganger" feature!

     
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  • Currently Being Moderated
    Feb 16, 2011 2:30 PM   in reply to Bill Hunt

    Bill, I am beginning to think that "luck" is the only hope por these forums..

    .

     
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  • Currently Being Moderated
    Feb 26, 2011 9:33 AM   in reply to Bill Hunt

    Hi Bill,

     

    The LiveCycle Designer forums seem to be okay at the moment. Posted a couple of responses this morning without difficulty.

     

    Hopefully things will improve across the board soon.

     

    Niall

     
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  • Currently Being Moderated
    Feb 26, 2011 9:48 AM   in reply to Bill Hunt

    Bill,

     

    Likewise, I can post to this forum as well without difficulty.

     

    I have to say that I have never had the same level of trouble with being logged out. The only time I have been logged out, is if I access the forums through the Enterprise Cáfe AIR app.

     

    Any other time I can go to the forums via the web or the phone and I am always logged in (even logged in to both web and phone at the same time). Generally I don't get logged out when posting a response either. I say 'generally', because it may have happened once or twice in the very early days.

     

    Having spilled the beans, I hope that I haven't jinxed myself and that in the morning I will have to repeatedly log in is 'Niall O'Donovan - d45G5yz2'.

     

    Niall

     
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  • Currently Being Moderated
    Feb 27, 2011 2:53 AM   in reply to Bill Hunt

    Aggghhhhhhh!!

     

    I don't believe it Bill, after months of never being logged out, its

    happened! Went to check the forums this morning and while I could see the

    forums, I was logged out.

     

    No problem, I'll just log in. Right? Wrong, got a 404, which has never

    happened before.

     

    http://twitpic.com/44bkqf

     

    Posting this via email, even thought I do still seem to be logged in on the

    phone.

     

    Maybe there is a perfectly reasonable explanation - I would love to hear it.

     

    Grumpy user!!!!

     
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  • Currently Being Moderated
    Feb 27, 2011 3:02 AM   in reply to Niall O\'Donovan

    FWIW, I'm getting the same error, and I reported it. I assume it'll get fixed when it's daytime in California...

     

    Harbs

     
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  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Feb 27, 2011 5:10 AM   in reply to Harbs.

    Harbs. wrote on 11/02/27 12:03:

    I assume it'll get fixed when it's daytime in California...

     

    I don't. The timing coincides too much with a certain denial of service

    vulnerability in Java to assume the problem will just go away when Jive

    restarts a cluster node.

     

     

    In early February a security issue was (re)discovered in Java. Oracle

    released a patch on February 8th. I informed Adobe that these forums

    were vulnerable on February 15th, and Adobe took it up with Jive. Jive

    released a patch on February 22th:

    https://community.jivesoftware.com/blogs/jivespace/2011/02/22/patch-re leases-jive-4551-4542-40151-40141

     

    As you can see Jive did not release a patch for ClearSpace 2.5 and the

    forums are currently still vulnerable to a denial of service attack.

     

    Without server access I can't proof this is what is happening, but I

    don't believe in coincidences.

     
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  • Currently Being Moderated
    Feb 27, 2011 5:18 AM   in reply to Jochem van Dieten

    Interesting...

     

    FWIW, I mysteriously got re-logged back in without ever accessing that page. The really weird part is that I had thrown out all my cookies. I did login using the main Adobe login page...

     

    Harbs

     
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  • Currently Being Moderated
    Feb 27, 2011 6:38 AM   in reply to Harbs.

    Yes, I'm back online/logged in as well!

     

    Niall

     
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  • Currently Being Moderated
    Feb 27, 2011 2:47 PM   in reply to Bill Hunt

    I had the same logout (or should I say lockout) error 404 in the early PST hours; and then sudenly I was able to login, through the login page, about 5 AM.

     
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  • Currently Being Moderated
    Mar 1, 2011 2:16 PM   in reply to Bill Hunt

    Early today, about 2AM PST, the access was intermittent over here, but apart from that there has been nothing to report; if anything, the forums have generally been faster than usual today.

     
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