Hi I'm Hayley, I was just wondering, I have footage in a strange format; .mp4, and it wont import into Premiere. Someone asked me if I had all the updates, etc, I do, and still no luck with it...
I was thinking of doing a reinstall of it, but if i do that, I will likely have to download all my updates and stuff all over again, and in the end, the mp4 thing still may not work.
Before I try the reinstall, I was just wondering if anything else can be done about the format.
Any ideas, friends?
Thanks in advance!
Welcome to the forum.
The MP4 format is most often H.264, and is just as often contained in an AVCHD wrapper. What camera produced these files.
If one has an AVCHD (and the source footage matches up), there should be no issue, so long as one has a very stout computer, especially the CPU. Knowing the camera will be very useful in helping us to help you.
I also had this problem yet found a solution from Adobe themselves
When you attempt to import XDCAM EX clips or MP4 files into Adobe Premiere Pro CS3, you receive the error message "Unsupported format or damaged file."
"For MP4 files that give this error message, rename the file extension from MP4 to MPG or M4V. This will invoke an alternate import module that will correctly handle the file."
Hope it helps!
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Once you know the codec, you may post again to ask how to edit what you have
Welcome to the forum, and glad that this thread helped. That is one of the beauties of the forum - if a user does a Search, they will often find that another had the same issue in the past, and there is often an answer in that thread.
Glad that the forum worked, as it should, and thanks for reporting that it helped you.
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