Adobe Forums: Flash Player - Terminal Server/Remote Desktop

cybersmoothCommunity Member

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Flash Player - Terminal Server/Remote Desktop

May 30, 2007 4:40 PM

I am running Windows Server 2003. When I login directly as administrator, I can install Flash Player from the Adobe website. Then when I login via Remote Desktop as administrator, Flash Player is detected and works in IE. However, when I login via Remote Desktop as a regular user, Flash Player is not detected. I believe the problem is that I have to install Flash Player from the Control Panel->Add/Remote Program. To do this, I need a setup.exe file for Flash Player. Do you know where I can one? Thanks in advance.

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ajgalbraith98,

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May 30, 2007 6:48 PM

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while no users are on, and before you install open a command prompt and type

change user /install

run your install but before you reboot type

change user /execute

(this is how it was done before there were wizards)

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cybersmooth,

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May 31, 2007 4:12 PM

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The change user (/install & /exchange) looking promising. Unfortunately, it did not work. I checked the IE Manage Add-On's option. When I remote desktop in as the Administrator, I see the Shockwave Flash Object loaded in IE. However, when I remote desktop in as a regular user, I do not see the Shockwave Flash Object loaded in IE. For comparison, with regards to Acrobat Reader, I see it in both instances. So I am still looking for help...

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peteweird,

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Jun 7, 2007 11:39 AM

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I am encountering the same issue with flash on Terminal Server 2003. Flash works in the Administrator profile but no Domain User can install Flash to IE on the terminal server. The web istallation fails at the point that flash is trying to install an ActiveX control with the common "Administrator must install" error. I've not been able to find a Flash download for local installation. I've applied for the free license for redistribution, so we'll see if that helps get to a real program.

Sidenote to Adobe; Please dump the ActiveX controls, this was never an issue before you bought Flash and started messing around with it.

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cybersmooth,

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Jun 7, 2007 12:09 PM

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At least I am not alone. Let me know how the free license for distribution works out.

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sprocketstall,

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Jun 15, 2007 1:10 PM

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Did you get an answer to your issue. I'm running into the same problem. I use the "change user /install.../execute" prompt when I install things on my Terminal Server but still not fixed...
Please help

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cybersmooth,

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Jun 15, 2007 3:40 PM

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No. I have not heard back. I am waiting to see if peteweird finds out anything.

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BEScon,

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Jun 20, 2007 6:10 AM

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Hi, you could always try downloading one of the archived installers from here

http://www.adobe.com/go/tn_14266

Hope this helps someone.

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sprocketstall,

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Jun 20, 2007 2:31 PM

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Still nothing. This is getting annoying. I wish Adobe would do something about this. I have had this issue forever it seems. I might try to use some older versions of Flash but then I know already that I will have some problems with some of the websites that the terminal server users access. Doesn't seem worth the time and effort. I have also sent in a case file but have not heard back. Not cool.
Well if anyone hears anything or if I figure something out lets stay in touch on this.
Thanks to everyone that cares.

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peteweird,

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Jun 26, 2007 10:08 PM

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No go on the free distribution... I am REALLY lovin' Adobe on this one.

We tried the fix ajgalbraith98 suggests via RDP (no users on the system) without luck. We then tried it from the console and suddenly a random few users could access flash. Unfortunately for Adobe I don't consider this a fix.

Next we are going to try killing a user profile and rebuilding it from scratch. That'll make a happy customer for sure...

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sprocketstall,

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Jun 27, 2007 6:47 AM

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quote:

Originally posted by: peteweird
No go on the free distribution... I am REALLY lovin' Adobe on this one.

We tried the fix ajgalbraith98 suggests via RDP (no users on the system) without luck. We then tried it from the console and suddenly a random few users could access flash. Unfortunately for Adobe I don't consider this a fix.

Next we are going to try killing a user profile and rebuilding it from scratch. That'll make a happy customer for sure...

Yep I've done the same but you have a few more users that can access flash!!
I wish Adobe would get on the F*%&ing ball.

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Terminal_Server_Tech,

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Jul 8, 2007 8:21 PM

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I have solved this issue by changing the permissons to "READ" for everyone on the two registry keys below. (Ensure it is replicated to the child objects.)

[HKEY_CLASSES_ROOT\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
[HKEY_CLASSES_ROOT\CLSID\{D27CDB6B-AE6D-11CF-96B8-444553540000}]

Next time the users login, it works.
By default, EVERYONE is denied. Hence the error.

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sprocketstall,

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Jul 10, 2007 9:38 AM

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This is the solution that worked for me. Thanks so muchTerminal Server Tech. You are a life saver!!!

quote:

Originally posted by: Terminal Server Tech
I have solved this issue by changing the permissons to "READ" for everyone on the two registry keys below. (Ensure it is replicated to the child objects.)

[HKEY_CLASSES_ROOT\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
[HKEY_CLASSES_ROOT\CLSID\{D27CDB6B-AE6D-11CF-96B8-444553540000}]

Next time the users login, it works.
By default, EVERYONE is denied. Hence the error.

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WinBlackjack,

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Jul 19, 2007 2:51 PM

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Guys,

It worked. Thank you.

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Sascha79,

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Aug 20, 2009 11:34 AM

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Hello,
I have the same issue, but your registry tip didn't work :-(
My server is a Windows 2003 Terminal Server with Internet Explorer 8 installed.
Surfing to a page with flash on it as administrator works without problems.
But surfing to it as a normal user, the browser just shows this little red cross in the upper left corner of the box in which the flashplayer should take place.

Does anybody have a tip for me?

Thanks
Sascha

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RussCrow,

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Oct 6, 2009 3:17 PM

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Well I had the same issues and spent 3 days looking on the internet for solutions and trying many of them and nothing worked by itself. But when I took 3 of the solutions and mixed them together it work like a charm. Below is what I did to get my terminal server users able to use flash.

1.       Logon to the server as the local administrator or with an account with admin rights that does not map a home folder like H:. if your home folder is mapped it the installer will think windows directory is h:\windows instead of c:\windows. I used the local administrator account.
2.       Download the Adobe flash uninstaller from here http://kb2.adobe.com/cps/141/tn_14157.html
3.       Put it in a folder like c:\temp on the terminal server
4.       Open a command prompt and go the folder you saved the uninstall_flash_player.exe in
5.       At the prompt type uninstall_flash_player.exe /clean
6.       Click the Details button. If it lists any files as "Delete on reboot", then reboot now. Otherwise, just carry on.
7.       Download the latest Flash Player (10 in this instance) as a standalone version and save it to the hard drive/ network share. Get the standalone version 10 from here: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win /install_flash_player_10_active_x.exe
8.       Use the Control Panel Add/Remove programs method to install it. This ensures that the Windows install notification API triggers correctly (as opposed to executing change user /install in a command prompt).
9.       Use regedit and find the following 3 keys and do the same for all 3 keys: right click the key select permissions, select everyone and remove before clicking apply select the Advanced button and click the Replace permissions on all child objects, click Ok then Yes on the security window then Apply. Now Add everyone and click on Read then Advance button and click the Replace permissions on all child objects, click Ok then Yes on the security window then Ok. Now repeat on the next 2 keys. (By clicking Read then Advanced it selects a few other permissions so please do it this way)
a.       HKEY_CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}
b.      HKEY_CLASSES_ROOT\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}
c.       HKEY_CLASSES_ROOT\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}
10.   I then logged off and logged on as a standard user and went to a site needing Flash and it worked.
11.   I then had some users try it without even logging out and it work for them.

This is what worked for me on all 3 of the 2003 Terminal Servers with IE7 needing Flash 10.
I hope this might help someone else as this has driven me up a wall…
Russ

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ewiss,

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Nov 19, 2009 11:34 AM

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The above solution did not work for my environment. I tried this on a "downed" XenApp server and no luck. Anyone have a different solution?

CORRECTION:

The solution worked with a few changes.

1. After the you uninstall flash, reboot for good measure.
2. Use Add/Remove Programs to install the flash installer mentioned above
     a. once install is complete DO NOT HIT NEXT
     b. EDIT the registry permissions as mentioned above with the following exceptions:
          * DO NOT remove "Everyone" instead give it READ permission.
          * Click Advanced, click on Replace permission on all child object
          * click apply, click ok,
     c. At the permissions window, click apply and ok
3. NOW hit Next and Finish
4. Reboot not required, but YMMV

Please let me know if this works for anyone.

Thanks

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Bruticus2010,

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Feb 9, 2010 9:31 PM

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I just had this problem crop again after having a new SBS server installed. Where prior to the new SBS migration a user was able to browse a website using Flash without a problem, after the migration the user was being prompted to install an ActiveX control, which of course they couldn't.

I recalled the problem had occurred previously after a Flash upgrade and that the solution was some sort of registry edit. A quick google led me to this thread.

I tried the solution given by Terminal Server Tech, but it didn't work:
I have solved this issue by changing the permissons to "READ" for everyone on the two registry keys below. (Ensure it is replicated to the child objects.)

[HKEY_CLASSES_ROOT\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
[HKEY_CLASSES_ROOT\CLSID\{D27CDB6B-AE6D-11CF-96B8-444553540000}]

Next time the users login, it works.
By default, EVERYONE is denied. Hence the error.
.
But when applied the permission changes to the 3 keys listed by RussCrow it did work:
a.       HKEY_CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}
b.      HKEY_CLASSES_ROOT\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}
c.       HKEY_CLASSES_ROOT\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}

I didn't find it necessary to do any of the other steps listed.
Only added the "Read" permission (applied to all sub-keys) to the group "everyone" on the 3 above keys.

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Rifle911,

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Jul 5, 2010 8:42 AM

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Annoying issue, but thanks, changing the perms on the 3 keys worked great for me. No Reboot required.

Thanks!

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H8tnFl@sh,

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Nov 9, 2010 9:33 PM

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This is an old thread, but still an issue. I've got Server 2003 x64 ed, so the registry keys aren't the same.

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540 000}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540 000}
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-4445535 40000}

Does Adobe have an official stance on their support or lack thereof for terminal servers?

Thanks,

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Søren Møller DK,

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Mar 4, 2011 4:32 AM

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Same error on 2008 R2

I have found a solutions to fix the error.

Set Account Control Settings to Never notify

Set reg key on all users.

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates\TrustedPublis her\Certificates\FDF01DD3F37C66AC4C779D92623C77814A07FE4C]
"Blob"=hex:03,00,00,00,01,00,00,00,14,00,00,00,fd,f0,1d,d3,f3,7c,66,ac ,4c,77,\
9d,92,62,3c,77,81,4a,07,fe,4c,04,00,00,00,01,00,00,00,10,00,00,00,e0, 58,f6,\
0a,9f,4b,b0,38,21,15,f3,1c,97,8e,88,c8,0f,00,00,00,01,00,00,00,14,00, 00,00,\
7e,f1,31,96,ec,47,f2,ab,70,72,d9,3a,67,9a,e2,1c,13,c7,64,eb,14,00,00, 00,01,\
00,00,00,14,00,00,00,4a,4d,24,78,5b,74,74,8d,38,31,33,4e,36,4c,04,0f, 1a,77,\
a5,cc,19,00,00,00,01,00,00,00,10,00,00,00,05,34,5a,e8,e6,ba,19,61,ac, 2e,08,\
30,06,86,8e,f0,18,00,00,00,01,00,00,00,10,00,00,00,3c,31,c0,95,e6,51, fa,66,\
4c,bf,b1,98,e9,c0,c0,08,4b,00,00,00,01,00,00,00,44,00,00,00,37,00,42, 00,38,\
00,39,00,34,00,34,00,42,00,41,00,38,00,41,00,44,00,30,00,45,00,46,00, 44,00,\
46,00,30,00,45,00,30,00,31,00,41,00,34,00,33,00,45,00,46,00,36,00,32, 00,42,\
00,45,00,43,00,44,00,30,00,5f,00,00,00,20,00,00,00,01,00,00,00,1a,05, 00,00,\
30,82,05,16,30,82,03,fe,a0,03,02,01,02,02,10,15,e5,ac,0a,48,70,63,71, 8e,39,\
da,52,30,1a,04,88,30,0d,06,09,2a,86,48,86,f7,0d,01,01,05,05,00,30,81, b4,31,\
0b,30,09,06,03,55,04,06,13,02,55,53,31,17,30,15,06,03,55,04,0a,13,0e, 56,65,\
72,69,53,69,67,6e,2c,20,49,6e,63,2e,31,1f,30,1d,06,03,55,04,0b,13,16, 56,65,\
72,69,53,69,67,6e,20,54,72,75,73,74,20,4e,65,74,77,6f,72,6b,31,3b,30, 39,06,\
03,55,04,0b,13,32,54,65,72,6d,73,20,6f,66,20,75,73,65,20,61,74,20,68, 74,74,\
70,73,3a,2f,2f,77,77,77,2e,76,65,72,69,73,69,67,6e,2e,63,6f,6d,2f,72, 70,61,\
20,28,63,29,31,30,31,2e,30,2c,06,03,55,04,03,13,25,56,65,72,69,53,69, 67,6e,\
20,43,6c,61,73,73,20,33,20,43,6f,64,65,20,53,69,67,6e,69,6e,67,20,32, 30,31,\
30,20,43,41,30,1e,17,0d,31,30,31,32,31,35,30,30,30,30,30,30,5a,17,0d, 31,32,\
31,32,31,34,32,33,35,39,35,39,5a,30,81,dd,31,0b,30,09,06,03,55,04,06, 13,02,\
55,53,31,13,30,11,06,03,55,04,08,13,0a,43,61,6c,69,66,6f,72,6e,69,61, 31,11,\
30,0f,06,03,55,04,07,13,08,53,61,6e,20,4a,6f,73,65,31,23,30,21,06,03, 55,04,\
0a,14,1a,41,64,6f,62,65,20,53,79,73,74,65,6d,73,20,49,6e,63,6f,72,70, 6f,72,\
61,74,65,64,31,1c,30,1a,06,03,55,04,0b,14,13,49,6e,66,6f,72,6d,61,74, 69,6f,\
6e,20,53,79,73,74,65,6d,73,31,3e,30,3c,06,03,55,04,0b,13,35,44,69,67, 69,74,\
61,6c,20,49,44,20,43,6c,61,73,73,20,33,20,2d,20,4d,69,63,72,6f,73,6f, 66,74,\
20,53,6f,66,74,77,61,72,65,20,56,61,6c,69,64,61,74,69,6f,6e,20,76,32, 31,23,\
30,21,06,03,55,04,03,14,1a,41,64,6f,62,65,20,53,79,73,74,65,6d,73,20, 49,6e,\
63,6f,72,70,6f,72,61,74,65,64,30,81,9f,30,0d,06,09,2a,86,48,86,f7,0d, 01,01,\
01,05,00,03,81,8d,00,30,81,89,02,81,81,00,e3,ac,5b,0e,74,3c,b8,b7,ba, 54,55,\
45,2d,a2,57,31,ef,aa,b6,f5,00,b4,ea,5e,1f,9f,8d,10,2b,f5,41,b2,f1,a4, 30,e3,\
43,e2,f8,0f,eb,10,bd,9f,cb,d6,35,1a,56,2c,c6,d5,d1,13,6b,3a,5e,a2,46, 92,8b,\
97,7a,a8,5d,8d,93,25,e5,c3,45,56,b7,c0,0f,b2,ac,0f,82,ae,54,15,ce,44, b6,2b,\
2a,5a,8d,0f,72,fb,a7,80,4c,d6,69,2a,36,f4,8e,e8,bc,24,a7,b5,9b,99,3f, b0,78,\
4a,31,63,35,fa,42,1f,d6,61,4b,97,e7,f6,4c,5d,c1,69,02,03,01,00,01,a3, 82,01,\
7b,30,82,01,77,30,09,06,03,55,1d,13,04,02,30,00,30,0e,06,03,55,1d,0f, 01,01,\
ff,04,04,03,02,07,80,30,40,06,03,55,1d,1f,04,39,30,37,30,35,a0,33,a0, 31,86,\
2f,68,74,74,70,3a,2f,2f,63,73,63,33,2d,32,30,31,30,2d,63,72,6c,2e,76, 65,72,\
69,73,69,67,6e,2e,63,6f,6d,2f,43,53,43,33,2d,32,30,31,30,2e,63,72,6c, 30,44,\
06,03,55,1d,20,04,3d,30,3b,30,39,06,0b,60,86,48,01,86,f8,45,01,07,17, 03,30,\
2a,30,28,06,08,2b,06,01,05,05,07,02,01,16,1c,68,74,74,70,73,3a,2f,2f, 77,77,\
77,2e,76,65,72,69,73,69,67,6e,2e,63,6f,6d,2f,72,70,61,30,13,06,03,55, 1d,25,\
04,0c,30,0a,06,08,2b,06,01,05,05,07,03,03,30,71,06,08,2b,06,01,05,05, 07,01,\
01,04,65,30,63,30,24,06,08,2b,06,01,05,05,07,30,01,86,18,68,74,74,70, 3a,2f,\
2f,6f,63,73,70,2e,76,65,72,69,73,69,67,6e,2e,63,6f,6d,30,3b,06,08,2b, 06,01,\
05,05,07,30,02,86,2f,68,74,74,70,3a,2f,2f,63,73,63,33,2d,32,30,31,30, 2d,61,\
69,61,2e,76,65,72,69,73,69,67,6e,2e,63,6f,6d,2f,43,53,43,33,2d,32,30, 31,30,\
2e,63,65,72,30,1f,06,03,55,1d,23,04,18,30,16,80,14,cf,99,a9,ea,7b,26, f4,4b,\
c9,8e,8f,d7,f0,05,26,ef,e3,d2,a7,9d,30,11,06,09,60,86,48,01,86,f8,42, 01,01,\
04,04,03,02,04,10,30,16,06,0a,2b,06,01,04,01,82,37,02,01,1b,04,08,30, 06,01,\
01,00,01,01,ff,30,0d,06,09,2a,86,48,86,f7,0d,01,01,05,05,00,03,82,01, 01,00,\
aa,eb,b7,99,4b,48,53,45,d8,5f,18,5a,3a,c9,e2,61,e5,33,15,65,3e,15,b8, 1c,66,\
7e,a2,c4,74,57,ab,0c,7f,3c,2d,e2,45,fb,25,db,95,6a,c9,48,10,db,ce,d9, 2a,71,\
1e,fc,db,1e,cd,e1,ec,37,96,81,cf,9b,bb,32,46,11,17,50,58,f3,3f,c6,21, 28,09,\
0b,88,a9,d4,82,fd,ac,5f,18,d1,00,ea,2c,64,09,2b,c2,1e,4e,86,d5,1f,8f, f5,94,\
13,6a,8b,54,68,34,27,64,0c,71,5a,47,a2,bc,cf,98,8f,f4,26,4c,f1,78,30, 44,d9,\
2f,f0,95,c4,40,10,34,88,c3,39,23,9c,a2,70,5b,5b,7e,15,f6,a5,8c,82,e4, c4,46,\
48,c0,03,23,ea,85,e9,66,84,41,7b,fa,a9,dc,8a,f9,fc,e8,0b,35,cd,ea,d3, d4,1c,\
1b,df,ab,ae,40,06,a9,fd,da,68,79,88,0c,b0,21,48,33,e2,58,91,e2,34,d1, 36,82,\
58,a7,80,03,cb,14,83,52,20,1f,76,8a,21,22,b8,ff,c4,63,fa,c0,88,59,b4, 15,f2,\
83,1e,b2,5f,7a,d8,d0,c0,8d,af,79,62,6b,67,5b,60,60,9a,af,0f,1b,00,28, a0,97,\
d6,fb,4a,11,de,b4

:-)

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