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xcoy0teee
xcoy0teee Calculating status...
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Can't get widget browser to work

Mar 1, 2011 6:22 PM

Hi., I installed the widget browser and its giving me this

 

Failed getting Widget Feed. Reload | Show More Information

 

Show more information :

Failed getting Widget Feed. Make sure you are connected to the internet.
Unknown error.

 

Tried signing in :

The login attempt timed out.  Make sure that you are connected to the internet, and try to log in again.

 

I am connected to the internet,. I cleared all cookies, and have it on Accept All Cookies in both Firefox and iExplorer.

 

Please someone help me

 

Thank You

Kylie

841 Views   7 Replies   Latest reply: Vince Truong, Mar 4, 2011 10:15 AM
 
Replies
  • Vince Truong
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    1. Vince Truong,
    Mar 1, 2011 10:14 PM   in reply to xcoy0teee
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    Hi Kylie,

     

    Do you have a firewall that could block outgoing communication from Widget Browser? If yes, you need to add an exception for Widget Browser to allow it to connect to the internet.

     
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  • xcoy0teee
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    2. xcoy0teee,
    Mar 2, 2011 6:17 AM   in reply to Vince Truong
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    I just tried that made a new rule inbound and outbound and still nothing

     

    Thank you

     
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  • Vince Truong
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    3. Vince Truong,
    Mar 2, 2011 10:24 AM   in reply to xcoy0teee
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    Are you able to connect to http://www.adobe.com using your browsers? Maybe you have an internet filter that is blocking access to that site?

    Also, you may need to allow internet access to Adobe AIR.

    When all else fail, you could also try rebooting your machine & uninstalling/reinstalling Widget Browser

     
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  • xcoy0teee
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    4. xcoy0teee,
    Mar 2, 2011 4:30 PM   in reply to Vince Truong
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    i allowed AIR it didnt work so i unistalled then re installed and same with the widget i dont understand i can log in adobe.com just fine

     
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  • Vince Truong
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    5. Vince Truong,
    Mar 2, 2011 7:30 PM   in reply to xcoy0teee
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    Hum, maybe you have a corrupted cache.

    Are you on Windows 7? If yes, go to C:\Users\yourname\AppData\Roaming & look for a folder named com.adobe.WidgetBrowser.

    Delete it.

    Then, go to  C:\Users\yourname\AppData\Roaming\Adobe\AIR\ELS & look for a folder named com.adobe.WidgetBrowser

    Delete it also.

    Launch Widget Browser & see if it works.

     
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  • xcoy0teee
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    6. xcoy0teee,
    Mar 3, 2011 8:46 AM   in reply to Vince Truong
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    I am running windows 7 I found an adobe folder under this C:\Users\Public\Roaming not the link you had mentioned when I go to Users its either Public or Rac but there was no adobe air folder in there just an empty adobe folder

     
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  • Vince Truong
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    7. Vince Truong,
    Mar 4, 2011 10:15 AM   in reply to xcoy0teee
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    Hello,

     

    In order to see those folders, you may need to enable the "Show hidden folder" option on your pc (Start>Control Panel>Large Icons view>Folder options>View tab>Advanced Settings>Show hidden files, folders, and drives)

     

    But, it looks like some other user (JudeGr) may have found the solution. Can you try it:

    http://forums.adobe.com/message/3442087

     

    I hope this does the trick

     
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