Adobe Community: Locked files when moving from PSE9 Windows to PSE9 Mac

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1. Barbara B.,

Mar 8, 2011 4:38 PM in reply to prkadobe

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How did you do this transfer? Did you do a backup in PSE 9/windows and restore to the mac?

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2. prkadobe,

Mar 8, 2011 6:58 PM in reply to Barbara B.

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Yes, I did a backup in PSE9 for windows onto a portable hard drive, and then I did a restore of the backup onto the mac. I am stumped about what to do to try to solve the inability to delete from the mac hard drive.

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3. Barbara B.,

Mar 8, 2011 7:06 PM in reply to prkadobe

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Do a get info on one of the locked files. Does it show as locked in get info?

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4. Barbara B.,

Mar 8, 2011 7:07 PM in reply to prkadobe

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And where did you restore to?

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5. prkadobe,

Mar 8, 2011 7:15 PM in reply to Barbara B.

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No, the file is NOT locked with the padlock as in your photo. Also (myname) I have read and write permission for the folders.

The files were restored to user/(myname)/documents/mypictures/

All the photos have been imported into mycatalog and appear on the PSE9 Organizer, and they can be deleted from the catalog but not the hard drive.

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6. prkadobe,

Mar 8, 2011 7:25 PM in reply to Barbara B.

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In looking through my files. On my PC, in my "Picture" folder I have 45 folders with my photos.

On my Mac, in the folder "My Pictures" inside Documents, I have an additional folder "My Catalog" in the same directory as the picture folders, inside that folder are 8 files: backupct.dat, breezedata, catalog.pse9db, collstatus,dat, face.thumb.9.cache, syncdb, tagstatus.dat, and thumb.5.cache.--perhaps, are these files in the wrong place?

Should the 45 folders with my photos been restored to a different directory?

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7. Barbara B.,

Mar 9, 2011 11:26 AM in reply to prkadobe

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If you create a new catalog and import one of the undeletable files, does it behave the same way? Also, can you option-delete any of them?

At this point, I think I would just try clearing out everything and running the restore again. I don't know what else to suggest--this isn't any kind of known issue, and you say all the permissions are right. It's pretty common for images from windows cds to appear locked in OS X, but then they do show the locked checkbox as on.

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8. tom299,

Mar 9, 2011 12:21 PM in reply to Barbara B.

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Can I ask if you have a Pictures folder under Places on your MAC? In Finder there are 3 main headings in the left Pane - Devices, Places, Search For. Its the Picture folder under Places I ask about.

This is the best place to Restore to when moving photo's. You can then put them where you like but its where a Mac looks first & where they want to appear as a Catalogue in PSE9.

There is no reason why the retore shouldn't work in the Documents Folder but it doesn't always.

Sorry if you know all this but I have an iMac & a old PC but it does run Vista so constantly having issue that need resolved & it takes ages.

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9. prkadobe,

Mar 9, 2011 2:16 PM in reply to tom299

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The problem got solved when I deleted the photos and catalog and then installed again from the hard drive. Thanks for your help.

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10. Barbara B.,

Mar 9, 2011 2:41 PM in reply to prkadobe

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Great, glad you got it working.

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11. wanda1101,

Apr 23, 2012 9:18 AM in reply to prkadobe

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I am adding to this thread because I am having the same problem, but on a PC, and have to assume the issue must not be as uncommon as you think.

My problem is a little different, in that the majority of my photos are stored on an external harddrive. (I keep only the most recent photos on the laptop.) After purchasing a laptop, I upgraded (finally) from PSE 3 to PSE 9 and imported all photos into the new program, leaving their storage location on the external.

I have no problem deleting an unwanted photo from my computer's hard drive, but when deleting from the external hard drive I get the "read only or locked...cannot be deleted from hard drive" message. The photo will then delete from my catalog (I don't seem to have an option to cancel), and I then have to find the actual picture and do another delete from the external hard drive. A huge hassle.

Any additional suggestions other than a total reinstall?

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12. dj_paige,

Apr 23, 2012 9:27 AM in reply to wanda1101

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Total re-install will not fix this problem.

Have you checked the permission on the external HD?

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13. wanda1101,

Apr 23, 2012 1:19 PM in reply to dj_paige

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You may be on to something, DJ. The last computer ran XP and this drive was only used on my account and I was an administrator. Hopefully, I can figure out how to easily change the permission. We have people coming for dinner, so I will hopefully figure it out late this evening or tomorrow.

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14. wanda1101,

Apr 27, 2012 3:34 PM in reply to wanda1101

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Hope you're still around, DJ. I am just now getting back to this. I changed permissions on the exernal to allow everyone full control, and still get the error message saying files are "read only or locked and cannot be deleted from the hard drive". I can delete from PSE organizer, and then find the file on the hard drive and delete it that way, so it appears that the issue is with PSE organizer. Does that make sense to you?

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Locked files when moving from PSE9 Windows to PSE9 Mac

Mar 8, 2011 4:36 PM

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