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cool16v
cool16v
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Adobe eLearning Suite 2 Workflows link in Windows START Menu fails

Jan 11, 2011 12:11 PM

I just recently purchased the Adobe eLearning Suite 2 and I get an error message when I click on the following link:

 

Start - All Programs - Adobe eLearning Suite 2 - Adobe eLearning Suite 2 Workflows

 

Error message is within an Adobe Air dialog box - This installation of this application is damaged.  Try re-installing or contacting the publisher for assistance.

 

The link points to: "C:\Program Files (x86)\Common Files\Adobe\Adobe eLearning Suite 2 Workflows\en_US\Main.exe"

 

My first question is: What happens when you click on this link?  Is there any utility behind it that will help me in my workflows?  Am I wasting my time to try and find out what this link does?

 

I reached out to technical support and after several calls and being tossed around to several departments, they ultimately said my version of Windows was not supported by eLearning Suite 2.  One guy (Application Specific queue) said he tried it on his machine and got the same error but he couldn't help me because it was an installation issue and that I would have to open a sevice contract ($40.00) to get help with this problem and dumped me back to the installation folks who told me my machine was not supported.  What the??

 

I found the support page for the suite and it just says "Windows 7."   I opened up a CHAT dialog box on the same page and that person "Scott" told me that all versions of Windows 7 are supported for the suite.

 

I'm running Windows 7 Pro 64bit on my PC.  The eLearing Suite 2 website says the system requirements support "Windows 7."  My assumption is that the suite is supported on my machine.

 

My next question now is: Is my Windows 7 version supported (Yes or No)?  If so, then why doesn't the above mention link work?

 

If anyone has any insight, I'd appreciate your help.

4060 Views   6 Replies   Latest reply: Phil O\'Rourke, Oct 12, 2011 4:07 AM
 
Replies
  • Erik Lord
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    1. Erik Lord,
    Jan 11, 2011 7:35 PM   in reply to cool16v
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    I believe this is an issue with the AIR runtime. Either the Workflow product is too old

    or too new for the AIR runtime you have. I'd guess 'too new'.

    So I'd deinstall AIR, then download the most recent:

    http://get.adobe.com/air/

    and once installed, see if you can now run the Workflows application...

    Let us know if that helps!
    Erik

     
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  • yin mk
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    2. yin mk,
    Jan 21, 2011 9:40 PM   in reply to cool16v
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    Adobe eLearning Suite 2 Workflows link works

    only in Adobe Air 1.5.3 (build 9130) ;not in 2.0 or higher.

     
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  • Manish Kumar
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    3. Manish Kumar,
    Mar 9, 2011 1:25 PM   in reply to cool16v
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    @cool16v: When you click on "Adobe eLearning Suite 2 Workflows" opens the AIR enabled windows which has teh videos for all the new feature available and also how to use it in the elearning suite 2.

     

    The same can be found at http://www.adobe.com/uk/products/elearningsuite/workflows/.

     

    To resolve the issue follow the below steps:

     

    1) Get to Control Panel - Program & Features. Uninstall Adobe AIR from the list.
    2) Restart the computer.
    3) Installed AIR from http://get.adobe.com/air/
    4) Suite WorkFlow works in any version of AIR.
    5) Restart the computer.

     

    Try the Adobe eLearning Suite 2 Workflows. If the issue persets. Uninstall eLearning Suite 2, uninstall AIR and then reinstall.
     
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  • mwyeoh
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    4. mwyeoh,
    Mar 21, 2011 7:50 AM   in reply to cool16v
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    I have tried the above solution to no avail. It seems the root cause of the problem is incompatibility with the new version of AIR

     

    Here's a link to another thread with the same problem

    http://forums.adobe.com/thread/677258

     

    Surely a multimillion dollar company like Adobe which is trying to be very customer orientated can afford to get the original creator of Workflows to provide an updated version of the program which will work with the latest version of AIR

     
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  • VikramGaur
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    5. VikramGaur,
    Apr 8, 2011 1:48 AM   in reply to mwyeoh
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    Hello,

     

    To fix this problem you need to have Air 1.5.3 installed.

     

    Please follow these steps :

     

    1) Click on Start -> Run -> ncpa.cpl or Click on Start -> Control Panel -> Add Remove Programs (Program & Features for Windows Vista & Windows 7 users)

     

    2) Remove Adobe Air

     

    3) Download Adobe Air 1.5.3 installer from this link : http://airdownload.adobe.com/air/win/download/1.5.3/AdobeAIRInstaller. exe

     

    4) Run that installer (Note : Make sure you have Administrator Rights)

     

    5) Once its installed, run Adobe eLearning Suite 2 Workflows

     

    Make sure you do not update Adobe Air, if you want you can disable the update from this Setting Manager :

     

    http://airdownload.adobe.com/air/applications/SettingsManager/Settings Manager.air

     

    Let me know if this helps !!

     

    Thanks

    Vikram

     
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  • Phil O\'Rourke
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    6. Phil O\'Rourke,
    Oct 12, 2011 4:07 AM   in reply to VikramGaur
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    I pressume Air has been updated for stability and SECURITY, I find it staggering that you would recomend rolling back to an outdated version of Air to get a part of a suite of prgrammes that have just been updated to work? Personally, I sent sent back my copy of EL2 (I could not get it to install correctly) have re-installed EL1 and all is well again.

     
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