Started 9AM West Coast USA - several "false" logouts
.
I had a message all ready to go, and between composing and clicking post... I was logged out
.
I have been a member of the Adobe forums since Premiere 6x days, to learn and help when I can
.
Now, due to either a lack of resources provided by Adobe... or the Jive software... the forums are part of the problem, instead of being the solution
.
It is really frustrating to take 30+ seconds to get to a forum, or a message inside a forum... and then find out I have been logged out when the screen finally opens
.
This problem has been here for several weeks, off and on, and it seems nobody is able to fix this problem... not a good public face for Adobe
adobe-admin wrote:
Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.
Is Adobe the only blue chip company to have this problem? I haven't seen M$, Google, Yahoo, or even Oracle to have this problem. Is adobe doing something about this? How about hiring an outside consultant to have a look at the security issues. Is our personal details safe with Adobe?
I am REALLY sick and tired of waiting and waiting for pages to load. NO web site I frequent is as slow as the Adobe user forums.
Why must this be so?
Why hasn't the problem been addressed?
Why are so few of the requests that were made been implemented since they were solicited years ago?
and ![]()
function(){return A.apply(null,[this].concat($A(arguments)))}Bob_Peters wrote:
I am REALLY sick and tired of waiting and waiting for pages to load. NO web site I frequent is as slow as the Adobe user forums.
Why must this be so?
Why hasn't the problem been addressed?
Why are so few of the requests that were made been implemented since they were solicited years ago?
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
and
Hey Bob,
Are you really desperate to post something on these forums? What do you want to post about? Is there a specific problem you want to be dealt with (apart from these forums blown up in Asian Earthquake). Surely, you can wait until tomorrow or try going to some other sites like Microsoft or Yahoo who all have forums to pass time!!!
I am not sick at all. I am just amused that Adobe can't resolve this simple problem and yet it expects us to buy its products to solve our own problems!!
Mind boggles!!
DWILCOX01 wrote on 11/03/14 22:32:
Is Adobe the only blue chip company to have this problem? I haven't seen M$, Google, Yahoo, or even Oracle to have this problem.
Please be specific about what you mean with "this problem" and quite
likely I can give you examples of those companies having had "this problem".
Is adobe doing something about this? How about hiring an outside consultant to have a look at the security issues.
Please be specific, what security issues are you referring to?
DWILCOX01 wrote:
function(){return A.apply(null,[this].concat($A(arguments)))}Bob_Peters wrote:
I am REALLY sick and tired of waiting and waiting for pages to load. NO web site I frequent is as slow as the Adobe user forums.
Why must this be so?
Why hasn't the problem been addressed?
Why are so few of the requests that were made been implemented since they were solicited years ago?
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
and
Hey Bob,
Are you really desperate to post something on these forums? What do you want to post about? Is there a specific problem you want to be dealt with (apart from these forums blown up in Asian Earthquake). Surely, you can wait until tomorrow or try going to some other sites like Microsoft or Yahoo who all have forums to pass time!!!
I am not sick at all. I am just amused that Adobe can't resolve this simple problem and yet it expects us to buy its products to solve our own problems!!
Mind boggles!!
Don't be insulting by suggesting that I am "really desperate to post something on these forums." I have made plenty of posts on the Lightroom forum and will continue to do so when appropriate. However, this forum is the place to make comments on the Adobe forums so here I am.
Furthermore, my post has nothing to do with wanting to post here or anywhere else. And certainly nothing to do with the tragedy in Japan. I fail to understand why you would even mention that.
Many, many suggestions/requests were made by users when the latest incarnation of the Adobe user forums was being presented. Very few of those requests have resulted in changes, which is probably due to Jive Software being in control. I haven't seen much evidence to indicate that Adobe is any significant control.
So please excuse me if I ruffled your feathers.
adobe-admin wrote:
The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.
Same problem March 14 starting at 8AM
If someone is spamming, is it not possible for "adobe-admin" (generic term for "someone" at Adobe) to isolate the IP address and block the spammer?
The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.
They are better and more patient, than I am. After ~ 20 mins. to read, and reply to three messages - I just gave up - as outlined in this THREAD. Just to post that took 4 log-ins, with intermittent 404's.
I'll check back tomorrow, or Thursday.
Good luck to us all,
Hunt
Hi Bill and the others,
It appears the same thing is happening again today. I've been logged off about 4-5 times, managed to get one message to go thru.
When I tried to login to the thread itself, then I was re-directed to the Adobe Forums site and then needed to start all over again. Even from my email notifications or from the Adobe.com site/Help/Forums. Same thing.
Ever since Monday, the only thing that worked "most" of the time was the PM. I used it several times for pending threads that were left hanging.
eidnolb
Look, you guys have to accept that Adobe has run out of ideas and telling us that it has received nearly 6,000 spam messages is just a smokescreen. There are all the signs that it has a major problem with its infrastructure because you don't need a PhD to control 6,000 spam messages.
The sooner they move away from Jives the better it would be for its core business to make and support its products.
You know, since I've been doing this, Adobe-Admin has always shot straight, even when it might not have adhered to the "party line."
I'd be inclined to believe what has been posted. Now, that does not mean that a "trusted source" cannot be wrong, but over the years, one learns whom they can trust - in most cases. If Adobe-Admin says something, I trust that to be what he believes.
Hunt
Thanks! The overrun of spam did slow things down Sun/Monday. But now I'm seeing some search index issues. Don't think they are related, but Jive is checking it out. I guess the index issues could also come from getting so many new messages in a short amount of time.
Whatever it is, it is very frustrating. I had hair when I started the job.
Jacob Bugge wrote:
If Adobe-Admin says something, I trust that to be what he believes.
And I trust John to be right.
Many years of interacting with John make me confident
that he won't lie to us. Just as he'll never be impolite in his messages to anyone. And I am very happy to see that he is back facing and explaining some of the problems, even at the risk of ending bald. This is a small window of hope.
Still bad Thursday March 17
.
The intermittent (but fairly constant since 3-14-2011) forum problems of slowness and false logouts and pages that simply never get
loaded have been here for several months, and nobody at Adobe and/or Jive seems to be able to provide either a fix OR a "firm" reason
WHY
.
Upstream in this message thread it was mentioned that 6,000+ spam messages "could" be the problem
.
I work at a Branch Campus of Washington State University, and receive 1-to-3 spam messages a week (more like 20-50 a DAY at my home
email account, where my ISP uses a much less "aggressive" spam filter)
.
The last time I talked to the network manager in the Campus IT office, I was told that the "Barracuda device" that filters all
incoming email intercepts and deletes in the range of 2,000-to-3,000 spam emails per DAY... and as many as 10,000 in a day when there
is some major, new spam attack going on
.
While this does explain why the Internet in general is slow on some days, it does not explain why Adobe is not able to use SOME kind
of filtering device to intercept spam before the messages overload the forum servers
.
Considering the fact that new members sometimes post something like "I contacted Support, they told me to come to this forum to get
an answer to my question" it seems clear that Adobe KNOWS the forums are an important resource... but, without taking anything away
from those Adobe employees who try to help here, it really seems that Adobe as an organization is not all that interested in
providing the hardware and/or software resources needed to make the forums work WELL
.
So... we limp along from one crisis to the next... and keep hoping that Adobe as a company will, someday, wake up and provide the hardware & software resources to make these forums FLY, instead of crawl
.
As I said earlier... not a good public face for Adobe
Hello all, If my name isn't showing, I click on the "login"(top left), hit enter. This logs me in and my name shows. This has been working whether it is the Flash Forum site or a thread.
As for messages that won't post to the thread, I have been just copying and pasting my message before trying to "Post message" to notepad first. That way I can try again and it usually goes thru.
It may depend on what Server is being used, but that's been working for me today. I do know that from about 5PM EDT to after midnight, the Flash Player Forum is cooking on all burners:-)
eidnolb
function(){return A.apply(null,[this].concat($A(arguments)))}shunithD wrote:
the_wine_snob wrote:
If Adobe-Admin says something, I trust that to be what he believes.
What about the 'she's?
There used to be a very helpful lady around... i don't want to take names but i hope she's still with Adobe Forums...
Perhaps there is no "she" involved in this matter. It is all "he" and that is why we have a problem!
Do you know many ladies in IT dealing with spam messages? Adobe received 6,000 spam messages and they are still working on them!!
the_wine_snob wrote:
Could be. With the androgenous names nowadays, one can never be sure. Still, I do not recall many (any?) ladies, who are named "John." Still, who knows?
She was forum side, helping / working with John C. Posted fairly often after the change, was very helpful, and now one doesn't see her....
Hi all, Just an update from the Flash Player Forum. Yesterday (3/18/11) most everything worked great. Was only logged off once or twice and I was on about 12 hours.
Today, didn't have any problems at all and was on about the same length of time. (3/19/11)
Threads/posting messages/PM feature/Site Searches/email notifications all worked fine today!!
So progress certainly has been made and thanks to all of those that are making it possible!!!
eidnolb
North America
Europe, Middle East and Africa
Asia Pacific