AIR Appears to install correctly but pop-up message says otherwise

Report · Mar 19, 2011

Hi all

Problem is as per the subject line.

I am running Windows Vista Ultimate

I have just purchased the Adobe eLearning Suite 2 and installed it on my machine, which appears to have gone smoothly

I have also updated all the software to the latest versions (according to the Adobe application updater) and restarted the computer.

Currently I have AIR version 2.5.1.17330

From the web browser, the page http://www.adobe.com/products/air/ works and looks correct

However when I want to run "Adobe eLearning Suite 2 Workflows", it says:

Adobe AIR: The installation of this product is damaged. Try re-installing or contacting the publisher for assistance

I have tried reinstalling, but the problem persists.

Here is the install log

You will see my efforts to reinstall here.

[2011-03-19:14:56:53] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:56:53] Commandline is:
[2011-03-19:14:56:53] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:00] Relaunching with elevation
[2011-03-19:14:57:00] Launching subprocess with commandline c:\users\user\appdata\local\temp\airb922.tmp\adobe air installer.exe -ei
[2011-03-19:14:57:03] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:57:03] Commandline is: -stdio \\.\pipe\AIR_4544_0 -ei
[2011-03-19:14:57:03] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:03] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 2.5.1.17730
[2011-03-19:14:57:03] Installing msi at c:\users\user\appdata\local\temp\airb922.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-19:14:57:14] Runtime Installer end with exit code 1
[2011-03-19:14:57:14] Elevated install completed
[2011-03-19:14:57:18] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-19:14:57:18] Runtime Installer end with exit code 0
[2011-03-19:14:57:18] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:57:18] Commandline is: -installupdatecheck
[2011-03-19:14:57:18] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:19] Performing pingback request
[2011-03-19:14:57:19] Starting runtime background update check
[2011-03-19:14:57:19] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-19:14:57:19] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-19:14:57:20] Runtime update not available
[2011-03-19:14:57:20] Unpackaging cancelled
[2011-03-19:14:57:20] Runtime Installer end with exit code 0
[2011-03-20:00:18:56] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:18:56] Commandline is: -arp:uninstall
[2011-03-20:00:18:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:08] Relaunching with elevation
[2011-03-20:00:19:08] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-03-20:00:19:08] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:08] Commandline is: -stdio \\.\pipe\AIR_5072_0 -eu
[2011-03-20:00:19:08] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:08] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-03-20:00:19:08] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-20:00:19:12] Runtime Installer end with exit code 0
[2011-03-20:00:19:12] Elevated install completed
[2011-03-20:00:19:12] Runtime Installer end with exit code 0
[2011-03-20:00:19:27] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:27] Commandline is:
[2011-03-20:00:19:27] No installed runtime detected
[2011-03-20:00:19:32] Relaunching with elevation
[2011-03-20:00:19:32] Launching subprocess with commandline c:\users\user\appdata\local\temp\air27a3.tmp\adobe air installer.exe -ei
[2011-03-20:00:19:34] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:34] Commandline is: -stdio \\.\pipe\AIR_1448_0 -ei
[2011-03-20:00:19:34] No installed runtime detected
[2011-03-20:00:19:34] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-03-20:00:19:34] Installing msi at c:\users\user\appdata\local\temp\air27a3.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-20:00:19:38] Runtime Installer end with exit code 0
[2011-03-20:00:19:38] Elevated install completed
[2011-03-20:00:19:40] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-20:00:19:40] Runtime Installer end with exit code 0
[2011-03-20:00:19:40] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:40] Commandline is: -installupdatecheck
[2011-03-20:00:19:40] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:41] Performing pingback request
[2011-03-20:00:19:41] Starting runtime background update check
[2011-03-20:00:19:41] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-20:00:19:41] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-20:00:19:43] Runtime update not available
[2011-03-20:00:19:43] Unpackaging cancelled
[2011-03-20:00:19:43] Runtime Installer end with exit code 0
[2011-03-20:00:34:47] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:34:47] Commandline is: -arp:uninstall
[2011-03-20:00:34:47] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:36:00] Runtime Installer end with exit code 6
[2011-03-20:00:40:27] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:40:27] Commandline is:
[2011-03-20:00:40:27] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:40:31] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-20:00:40:31] Runtime Installer end with exit code 0
[2011-03-20:00:40:31] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:40:31] Commandline is: -installupdatecheck
[2011-03-20:00:40:31] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:40:32] Performing pingback request
[2011-03-20:00:40:32] Starting runtime background update check
[2011-03-20:00:40:32] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-20:00:40:32] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-20:00:40:33] Runtime update not available
[2011-03-20:00:40:33] Unpackaging cancelled
[2011-03-20:00:40:33] Runtime Installer end with exit code 0
[2011-03-20:00:41:56] Application Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:41:56] Commandline is:
[2011-03-20:00:41:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:42:01] Cancel request received
[2011-03-20:00:42:01] Application Installer end with exit code 6

Hopefully someone can help me

Thanks in advance

Mat

Report · Mar 21, 2011

Hi response to my above problem, I have been browsing the Adobe forums and have found a number of others who are experiencing the same problem as me.

Here are the links
http://forums.adobe.com/thread/776454
and
http://forums.adobe.com/thread/677258

It seems that the root cause of the problem is that Adobe workflows is not compatible with the newest versions of AIR (2.0.0 and above)

This should be something that Adobe can fix quite easily. Its not a good first impression for Adobe customers to have a fresh install which seems to not work properly.

If any Adobe representatives read this, I hope this issue will be addressed and a solution provided to the wider Adobe community

Mathew

Adobe Community

AIR Appears to install correctly but pop-up message says otherwise