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rebeccaberm Calculating status...

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troble logging in to adobe story

Mar 16, 2011 9:47 AM

Hi, Im having trouble logging in...it was fine this morning, and now suddenly the page isnt loading...I just get a blank adobe story screen, not even an option to enter my password and user name? Any ideas? Rebecca

1457 Views 21 Replies Latest reply: Vishwanath DM, Aug 1, 2011 11:53 PM

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30 posts
Oct 30, 2009

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1. Ali Abbas Rizvi,

Mar 16, 2011 10:17 AM in reply to rebeccaberm

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Hi Rebecca

We are sorry to hear that. Could you please tell us the browser and platform (Mac/PC) that you are using to accesss Story.

Also, could you try cleaning your browser's cache and try launching Story again.

Thanks
Ali
Adobe Story Team

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2. rebeccaberm,

Mar 17, 2011 2:22 AM in reply to Ali Abbas Rizvi

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Hi Ali
Im on a pc and I'm using Mozilla.
Still cant get on today...I'll try go through Explorer, see if that works,
and I'll delete the programme and downlaod again...(if thats what you mean
by cleaning my cache?)
I'll let you know what happens
Rebecca

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3. rebeccaberm,

Mar 17, 2011 2:29 AM in reply to Ali Abbas Rizvi

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I never downloaded it...I tried a few times but a message came up about
seeing the administrator of the software...something like that, so I've only
been using it online...on a cloud somewhere in glorious cyberspace....can
you help me...I need to keep working, I cant even open adobestory at all to
use it...has my cloud floated away?
Rebecca

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4. AnubhavRohatgi,

Mar 17, 2011 2:31 AM in reply to rebeccaberm

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Are you available for a chat right now?

--Anubhav

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5. rebeccaberm,

Mar 17, 2011 10:15 AM in reply to AnubhavRohatgi

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Sorry I missed u, I'm in israel, so I'm not in your time zone. Let's try again tomorrow. Thanks for your quick response, I really appreciate it !
Rebecca

Sent from my iPhone

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6. DarkLaneFilm,

Mar 17, 2011 12:25 PM in reply to rebeccaberm

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I've got the same problem here after I installed the latest update. I'm running story as an Air app standalone but I get only a blank grey screen, no opportunity to login at all

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7. rebeccaberm,

Mar 18, 2011 1:11 AM in reply to DarkLaneFilm

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Have you sorted it out ? I'm not so far in that I cant change to a different
account (email) but Im not sure that would help?

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8. rebeccaberm,

Mar 18, 2011 1:12 AM in reply to AnubhavRohatgi

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Hi Anubhav, can we talk now ?

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9. AnubhavRohatgi,

Mar 18, 2011 1:47 AM in reply to rebeccaberm

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Sure. Please log in to

http://my.adobe.acrobat.com/adobestory

--Anubhav

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10. Roger Dennis,

Mar 18, 2011 3:50 AM in reply to rebeccaberm

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Read this in some other thread, about flash player settings creating blank screen issue. Check if this works

1. Go to this link where you can manage your global flash player settings:
http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html

2. Make sure the "Allow third-party Flash content to store data on your computer" option is checked.

3. Make sure the slider is set to a value other than 0

4. Navigate away from the settings page (or close the browser window) to apply the changes.

5. Run the application that is throwing blank screen

-RD

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11. Maxcrow10,

Mar 18, 2011 4:08 AM in reply to rebeccaberm

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I have tried to log on with three differnet machines and all with the same result. a blank screen.

Nothing has worked for me except that a collaborator me gave their link

https://story.adobe.com/?sc=story&rc=1&lang=en_US#o

and it works fine so its not the global flash player settings, its the site.

if your link like mine is this which was working till the other day is this https://story.adobe.com/
then there is no login panel.

change your book marks to this perhaps

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12. Roger Dennis,

Mar 18, 2011 4:35 AM in reply to Maxcrow10

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Interesting !
Where did you get this link from. Are you able to work normally when you login via this link.?

-RD

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13. Maxcrow10,

Mar 18, 2011 4:54 AM in reply to Roger Dennis

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My mate just had it bookmarked differently I guess. The problem is just seeing the login panel. Every thing now works fine, I also downloaded the offline version which and work with that and no trouble so far. I think working local and syncing to the "cloud" is a safer methodology anyway. Its easy to get burnt, as I did, which can totally screw you if you only rely on the online version and have no back up.

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14. Roger Dennis,

Mar 18, 2011 5:04 AM in reply to Maxcrow10

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I have been working with the Offline (downloaded application) from home and also accessed my Scripts via the online version of Story - on the Go. I have been always successful with the Sync and have not faced any issues sliding between online and offline mode.

There are some folks who have reported the empty screen issues with the downloaded application as well. Its strange in that case.

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15. AnubhavRohatgi,

Mar 18, 2011 10:47 PM in reply to Roger Dennis

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I'd recommend syncing often so that you have an online backup, which
you'll love if your local system goes kaput.

--Anubhav

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16. rebeccaberm,

Mar 19, 2011 7:50 AM in reply to Maxcrow10

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thank youso much, this is the only thing that works,
much appreciated
Rebecca

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17. Rohit (Story Team),

Mar 22, 2011 12:06 AM in reply to rebeccaberm

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Hi Rebecca,

Its glad to know that your issue is resolved.
So, I suppose, now you are able to work in the desktop version of Story. Right? or Is blank screen problem still present?

Rohit
Story Team

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18. rebeccaberm,

Mar 23, 2011 5:00 AM in reply to Rohit (Story Team)

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Hi, yes I can acess it through this link and all my info is there...I tried
on a different computer too and I could get in. I am not working on the
desktop version at all, I couldnt download it onto my laptop so Im just
logging in and using the online version...

Thanks so much for your help
Much appreciated
Rebecca

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19. Roger Dennis,

Mar 23, 2011 5:05 AM in reply to rebeccaberm

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Rebecca,
Have you tried uninstalling and then downloading and installing the desktop application via this link?
https://story.adobe.com/?sc=story&rc=1&lang=en_US#o

-RD

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20. rebeccaberm,

Mar 23, 2011 6:20 AM in reply to Roger Dennis

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No, I'll try do that, thanks
Rebecca

Sent from my iPhone

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21. Vishwanath DM,

Aug 1, 2011 11:53 PM in reply to rebeccaberm

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Unable to Signin...prompting an error..Failed to connect to services. Do you want to login in offline mode?

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