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Forums HORRIBLE March 14 2011

Mar 14, 2011 9:29 AM

  Latest reply: eidnolb, Apr 25, 2011 5:02 PM
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  • Currently Being Moderated
    Mar 21, 2011 8:39 AM   in reply to John T Smith

    Hi John, Yes same thing on the Flash Player Forum. I was able to post one message, then it started with the logged out/signin routine.

     

    So the only way now, I just copy and paste my message, login again and post again. At least I still have my message if it happens the second time. Maybe I'll just paste all of my messages to notepad and when it's working, post them then:-)

     

     

    Everything worked fine all weekend.

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 21, 2011 1:06 PM   in reply to eidnolb

    Same thing with the Premiere and Photoshop fora today, Monday, March 21. However, it is less often for me, than from Friday thru Sunday, but is still happening. Copy, log-in, Paste, log-in, read, log-in, type, Copy, log-in...

     

    Yeah, guess that we complained too much about the fora earlier on, as we will all now wish that we had them back, as they once were. "You don't miss your water, until your well runs dry... "

     

    Hunt

     
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  • Currently Being Moderated
    Mar 22, 2011 6:41 AM   in reply to eidnolb

    March 22. Still getting abnormally long wait for some pages to load (15 seconds) and a false log-out this morning.

     
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  • Currently Being Moderated
    Mar 22, 2011 7:12 AM   in reply to charles badland

    Loading speed for pages in these forums is highly variable t

    oday. And I experienced  a temporal variant of the split personality syndrome; details in a new thread.

     

    Addition: 35 seconds to post this message.

     
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  • Currently Being Moderated
    Mar 22, 2011 10:58 AM   in reply to Bill Hunt

    Well, in the imortal words of Roberto Duran, "no mas - no mas!"

     

    Tuesday, March 22, 2011, is a day that will live in infamy on the Adobe forums. Since 6:35AM, PDT, I have logged-in over 35 times, with waits up to 5 mins. (yes, minutes), and encountered dozens of Server errors.

     

    To view the updated threads, I log-in, view, go to Reply, log-in, get dumped to the Main Forum page, log-in, navigate back to the thread, log-in to Reply, type, Post - no wait, another log-in, and back to the main forum page, that is, if the server is found - log-in, Post Reply, oops, gotta' log-in again. Post Reply, all OK, then go to see the threads, but gotta' log-in once more. I have managed 5 posts in a little over four hours. This is getting to be just too much.

     

    Hunt

     
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  • Currently Being Moderated
    Mar 22, 2011 11:28 AM   in reply to Bill Hunt

    Hi Bill, You are the first sign of life I've seen. Are you saying we have ignition? Must be true. Well, at least you were able to login.

     

    Update, lost all of my message except above. Received an "unauthorized" message.

     

    Can we sandbox a Server/Forum/Website? ROFL

     

     

     

    I'll head over to the FP Forum, but getting logged off here, doesn't make me hopeful.

     

     

    See ya again, hopefully,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 22, 2011 11:45 AM   in reply to eidnolb

    For my part, perhaps a c

    ouple of hours ago I had to give up trying

    to post, after countless "site not available" messages.

    A large fraction of them received when I was trying to post. Mostly testing now, to see if things are back to "normal".

     
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  • Currently Being Moderated
    Mar 22, 2011 12:04 PM   in reply to Claudio González

    Hi, Well the FP Forum "seems" to be working, however getting logged off when trying to post the message. So, I'm back to Ctrl+C before trying to post message. Then I try again and use the "D

     

    Update at 3:02PM EDT This is the only part of my reply a few minutes ago to you that was "recovered". I used the "Use Recovered" this time just to see how much was recovered:-)

     

    Here is my Ctrl+C:

     

    Hi, Well the FP Forum "seems" to be working, however getting logged off when trying to post the message. So, I'm back to Ctrl+C before trying to post message. Then I try again and use the "Delete Recovered" and paste my original message.

     

    So far that's working.

     

     

    I think the time stamps are off though.

     

     

     

    At least this thread is working, but I'm still using the Ctrl+C just in case.  Update: glad I did.

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 22, 2011 12:54 PM   in reply to John T Smith

    Hi John, I'm not having much of #1,2. But #3,4 yes. I've sent 3 messages since before 3PM EDT. I am seeing that after I compose my message (using the Ctrl+C first) it never goes thru the first time, always logs me off. Then my problem is having the message saved and then trying to remember which thread it is for Then when I paste the message after finding the thread, it goes thru.

     

     

    I haven't been here as long as you and others, but I've never seen anything like this on the Internet at all. And I certainly don't understand what is happening and why it can't be fixed.

     

    Haven't heard from anyone but "us" either.

     

     

     

    eidnolb

     
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  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Mar 22, 2011 1:25 PM   in reply to John T Smith

    I am only experiencing the login problem on the system where I am not logged in with the "Remember me" option.

     
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  • Currently Being Moderated
    Mar 22, 2011 1:30 PM   in reply to John T Smith

    You guys have patience to hang out here. I have more or less given up. These 6,000 spam messages have done more damage than one would have expected. Does anybody know what sort of spam messages were these, and has Adobe not got enough technical resources to deal with spam messages?

     
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  • Currently Being Moderated
    Mar 22, 2011 1:44 PM   in reply to Jochem van Dieten

    I tried to post these last two messages from IE8 (in which cookies are disabled) and the delay was about 30 seconds.  So it appears that some progress is being made to rectify the problem that has affected us last week.

     

    In FF 3.6.15 I have cookies to remember the login details so it should be faster though can't be sure about it.

     

    Have to try FF4 released to day to see if it makes any difference.

     
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  • Currently Being Moderated
    Mar 23, 2011 7:29 AM   in reply to John T Smith

    ...and the responsiveness of the Adobe Forum servers is still much, much worse than any site I regularly use...

     

    Alas, I see no signs of lasting progress.

     
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  • Currently Being Moderated
    Mar 23, 2011 8:48 AM   in reply to John T Smith

    This is a "Saved" message that I tried to post here at 11:45AM EDT after getting a "an unexpected error has occurred". No,

    it was not "unexpected" to me, since I saved it beforehand:

     

    Different problems today on the Flash Player Forum, so far anyway. Thread opened, but not correctly. No way possible to type a message as the message are didn't open fully.  Only showed the title of the thread and "Post message"

     

    Different problems occur, so when one seems to be working, a new one pops up. Then if that one is "solved", then it starts all over again with something else.

     

    Very frustrating, not only for those of us that help on the Forums, but the users as well. 18 to 20 minutes yesterday to get a message to go thru isn't working very well at all.

     

    Granted I don't know what is causing these major issues, but we certainly see the effects.

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 23, 2011 9:33 AM   in reply to John T Smith

    Just an update on my last post. After that starting glitch, it appears that the Flash Player Forum is working as it should. Everything going thru, so that is very nice!!

     

     

    Sort of a strange experience though

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 23, 2011 9:42 AM   in reply to John T Smith

    Ah, that's better.  The responsiveness is in an unusual state:  pretty responsive

     
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  • Currently Being Moderated
    Mar 23, 2011 10:26 AM   in reply to Bob_Peters

    Bob,

     

    I also seem to have the forums back, and functioning, as of Wed. 23, 2011, and 7:00AM PDT (-8 GMT).

     

    The morning dawned clear and bright, so it's fitting that the forum is also "back." Man, it was a couple of really horrible days.

     

    Hunt

     
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  • Currently Being Moderated
    Mar 23, 2011 6:16 PM   in reply to John T Smith

    Just in case someone is interested: I have just installed Firefox 4 in my Mac, and loading times for all sites have shortened noticeably. In these forums, for example, they have gone down from the "normal" of about 5 seconds to a "blazing" little over 2 secons (all times measured with the second hand of a normal analog watch).

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 24, 2011 10:09 PM   in reply to eidnolb

    Where do they PUT 6,000 spam posts?  Surely you don't have THAT many different forums.

     

    If you're getting spammers making accounts at a rate fast enough that you can't keep up with them, doesn't that say that you need new account opening policies?

     

    Surely there must be a method by which the "normal" behavior of reasonable participants can be monitored and differentiated from that of spammers.  It certainly seems possible for a human to tell whether someone's makig a reasonable post or just a trash post to get an account established.  I report all of those that I see.

     

    -Noel

     
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  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Mar 25, 2011 2:06 AM   in reply to Noel Carboni

    Noel Carboni wrote on 11/03/25 06:09:

    Where do they PUT 6,000 spam posts?

     

    6000 was just one day, the total of that run was around 17000 in one forum.

     

     

    If you're getting spammers making accounts at a rate fast enough that you can't keep up with them, doesn't that say that you need new account opening policies?

     

    Yes.

     

     

    Surely there must be a method by which the "normal" behavior of reasonable participants can be monitored and differentiated from that of spammers.

     

    We have that, but it depends on a correctly working search function.

     

     

    It certainly seems possible for a human to tell whether someone's makig a reasonable post or just a trash post to get an account established.  I report all of those that I see.

     

    As a forum user that is pretty much you all you can do. Click "Report

    abuse" and stay away because for the larger runs it is quite likely that

    a forum will be inaccessible during the cleanup. If you reply to spam

    messages or in forums that are the target of an ongoing spam run you

    should expect some of your messages to disappear as well.

     
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  • Currently Being Moderated
    Mar 25, 2011 3:04 AM   in reply to John T Smith

    It's taking me about 10 seconds to load any page of these forums, as compared with the little over 2 seconds of yesterday.

     
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  • Currently Being Moderated
    Mar 25, 2011 3:38 AM   in reply to Claudio González

    Also, I've just noticed that the «Updated» flag normally shown on threads with unread new messages is gone in all forums at this time.

     
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  • Currently Being Moderated
    Mar 25, 2011 5:42 AM   in reply to Tai Lao

    Tai, you are not the only affected participant:

     

    http://forums.adobe.com/message/3570542#3570542

     

    I am getting it in Firefox/Mac and Explorer/Win.

     

    Also, loading times today seem to be twice as long as "normal".

     
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  • Currently Being Moderated
    Mar 25, 2011 8:55 AM   in reply to Claudio González

    Morning all, Well you can imagine my surprise. I had my email account open(minimized) and one thread. Logged in(first time today) 11:50AM EDT. I logged in on the thread, and ended up here!!!! That's a new one for me.

     

    "As the World Turns"

     

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 25, 2011 10:35 AM   in reply to Noel Carboni

    If you're getting spammers making accounts at a rate fast enough that you can't keep up with them, doesn't that say that you need new account opening policies?

     


     

    Instead of changing the account opening policies, the simple solution is to allow only 5 messages within any 10 minutes time interval from a particular IP address.  If this is exceeded then that IP should be blocked for 30 minutes before any new messages can be posted.

     

    aioe <http://www.aioe.org/index.php?free-usenet-servers> uses this quite safely and their nntp-newsgroups rarely get more than 2 spams in a day.

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 25, 2011 10:38 AM   in reply to mytaxsite.co.uk

    No, that's not good.  I often answer many posts in a very short time.  Such a policy would madden legitimate participants who accidentally run up against the limit.

     

    -Noel

     
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  • Currently Being Moderated
    Mar 28, 2011 2:58 AM   in reply to John T Smith

    Forums gone for several minutes starting some 5 minutes ago...

     
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  • Currently Being Moderated
    Apr 11, 2011 8:36 AM   in reply to John T Smith

    This forum system is just crap.

    How is possible that a basic feature like research doesn't work... :-\

    Even when it "works" the UI is ridicolous and lacks some basic functionalities.

    From Adobe I'd expect something way better... What's happening there?

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 11, 2011 1:29 PM   in reply to Luca_66

    Careful, you might catch heat for not noticing the Emperor's new clothes.

     

    In all seriousness, I agree with you.  Adobe puts forth a nice professional face with much of their software.  This forum does not keep that tradition.  It's woefully out of date and many features have simply been hacked off in the name of security or stability.

     

    You will find many comments by well-meaning users urging Adobe to do better.  That they do not (nor do they often even answer queries about why) suggests a lack of funding and/or the wrong folks in charge.  Adobe does not realize how important this public face is, especially in light of the fact that the phone support people often send people here.

     

    -Noel

     
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  • Currently Being Moderated
    Apr 11, 2011 5:30 PM   in reply to Noel Carboni

    Noel Carboni wrote:

     

    Careful, you might catch heat for not noticing the Emperor's new clothes.

     

    In all seriousness, I agree with you.  Adobe puts forth a nice professional face with much of their software.  This forum does not keep that tradition.  It's woefully out of date and many features have simply been hacked off in the name of security or stability.

     

    You will find many comments by well-meaning users urging Adobe to do better.  That they do not (nor do they often even answer queries about why) suggests a lack of funding and/or the wrong folks in charge.  Adobe does not realize how important this public face is, especially in light of the fact that the phone support people often send people here.

     

    -Noel

    There have been people peroidically voicing these same thoughts since  the first trial of the new version of the forums, more than two years  ago. No answers, no changes, except for a few cosmetic ones some months ago that weren't a big improvement. And people looking for help come here not only because the phone support personnel send them here, but mainly because these forums have a reputation for providing very good and very timely solutions for free... Of course, the merit of this is not Adobe's...

     
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  • Currently Being Moderated
    Apr 12, 2011 1:23 PM   in reply to Claudio González

    Hi, Is anyone else having a problem using the Report Spam Forum? I've had login issues since Sunday & that is fixed. There are about 30 threads of Spam on the Flash Player Forum and I cannot use the Spam Forum, no features except "report abuse".

    I'm logged in but it's not working for me.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Apr 12, 2011 1:41 PM   in reply to eidnolb

    Well, you can try this. I don't know if it will be kept, but it is obvious that JC is watching it...

     

    http://forums.adobe.com/thread/837370

     
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  • Currently Being Moderated
    Apr 12, 2011 2:09 PM   in reply to Claudio González

    Thank you for that info. I just came back from the Spam Report and see that any report I made does not even have "report abuse" on any of my messages. Completely blank, nothing to click on.

     

    I've had login account issues twice this month, just have had that resolved again this afternoon.

     

    I find it amusing the Spammers have no problem:-)

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Apr 12, 2011 2:39 PM   in reply to eidnolb

    eidnolb wrote:

     

    Thank you for that info. I just came back from the Spam Report and see that any report I made does not even have "report abuse" on any of my messages. Completely blank, nothing to click on.

     

    I've had login account issues twice this month, just have had that resolved again this afternoon.

     

    I find it amusing the Spammers have no problem:-)

     

     

    Thanks,

     

     

    eidnolb

     

    Just checking to see if I am following you.

     

    1. Are you saying that there is no Report Abuse button in any of your posts? If so, it's not at all surprising: I would think that no sane person would want to report oneself as an abuser...

     

    2. There have been login problems in these forums since the first trial of their new version, with some participants more lucky than others. I for one was for many months automatically logged out every time I closed my browser, but also after a period of inactivity of about a couple of hours. This happened regardles of platform (Mac or Win), of browser (Firefox, Explorer and Safari), or of the type of connection (cable, DSL, internal modem + telephone line). Luckily, this is gone now.

     

    3. Well, the spammers rule these forums, don't they?

     

    4. Have you tried reporting a spammer following the link I gave? If so, what happened? (To this minute, I don't see any spam report there).

     

    Message was edited by: Claudio González. Reason: adding point 4.

     
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  • Currently Being Moderated
    Apr 12, 2011 3:41 PM   in reply to Claudio González

    Hi, LOL, I agree on not wanting to report abuse on one's own message. I guess what I was trying to say is that each of my messages/posts that I previously made are totally blank, no reply to or edit or even at the bottom reply to original post.

     

    Your Point2: I can't imagine that kind of trouble. Those 2 weeks in March raised my blood pressure:-)

     

    Your Point#3: It appears so until some procedure is put in place to stop them. I'm surprised that isn't already in place instead of just having to report it and then someone has to remove them. Perhaps only Employees have that authority. It would be helpful for everyone though if trusted Volunteers could, but I would also think if that had been possible it would have already been done. Maybe a legal matter.

     

    I do visit many forums that don't seem to have that problem. Here though it seems the busier the forums, the more the spam which makes sense from their perspective.

     

    Your Point#4: No, but I read the discussion and thot it best to wait to see if the new Spam thread you put up would stay or not.

     

     

     

    Admin or someone cleared out the approx 30 threads of various spammers!!

     

    Thanks for the info,

     

    eidnolb

     
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  • Currently Being Moderated
    Apr 12, 2011 4:54 PM   in reply to eidnolb

    Please try to report spam in the new thread; nobody seems to be taking it seriously...

     
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  • Currently Being Moderated
    Apr 12, 2011 5:17 PM   in reply to Claudio González

    Ok, will do. Hope we don't have any more for awhile.

     

     

    Thanks for the help:-)

     

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Apr 18, 2011 4:02 PM   in reply to eidnolb
    I do visit many forums that don't seem to have that problem. Here though it seems the busier the forums, the more the spam which makes sense from their perspective.

     

    My general observations have been just the opposite. I see little activity in some of the higher-traffic forums, but do see a lot in the lesser-used forums.

     

    I am sure that there are exceptions to that, as I hear of a lot of spam in the Dreamweaver forum, and would assume that it is quite busy.

     

    Over the years, there have been a few "patterns," but those seem to change after a month, or so.

     

    It has also been pointed out, by people better equipped to know, than I, that much of the spam here is not meant for the subscribers to click on, but to be picked up and logged by the 'Bots that crawl each page.

     

    Good luck to us all,

     

    Hunt

     
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