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rose_i_am
Currently Being Moderated

why isn't flash player being recognised?

Mar 15, 2011 7:40 AM

Hi

I've been unable to view internet videos etc for about 3 weeks.   It was working fine before then. I get the message "You need to upgrade Flash to version 9.0.155 or higher".

I'm running Vista 32-bit

IE 9

I have installed Flash Player 10.2.152

 

Macromedia file folder in W32 shows the files are there, including the.ocx file

 

IE Add-Ons show Adobe Shockwave Flash Object as enabled.

 

Active X filtering is turned off.

 

Internet zone security is medium.

 

Using Zone Alarm and AVG-free edition.
No viruses detected.

 

I have tried uninstalling Flash, re-start, then reinstalling.

I run install as administrator.

 

Must have uninstalled and re-installed at least 10 times.

 

Would be grateful for help on this forum.

 

(I've also done the registry check suggested in  http://forums.adobe.com/thread/657743 and values are OK)

 

Message was edited by: rose_i_am

 
Replies
  • Currently Being Moderated
    Mar 15, 2011 2:51 PM   in reply to rose_i_am

    Hi, well you seem to have covered most of what is needed.

     

    Can you see the Flash Player logo(Red F) animate using IE9? Also what version is Displayed?

     

    Do you use a Router?

     

    The Zone Alarm, is this the Anti-Virus program or just the Firewall?

     

    What website did you see the message from?

     

    When you Uninstalled/Installed, did you do that manually or use the direct links?

     

    Did you Disable your Anti-Virus programs during the procedure?

     

     

    thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 16, 2011 10:11 AM   in reply to rose_i_am

    Hi again, lost the message Will try again.

     

    Hi, thanks. You are not able to see the Flash Player logo, but yet you say the Shockwave Flash Object is enabled in the manage addons. Hmmm. Is that add on the same version, 10.2.152.32?

     

    In addition you have the ActiveX Filtering turned off. You should be able to see the Flash logo.

     

    Since you are using AVG, there is a nasty "antivirus8" or "AV8". Better known as the AVG Virus. You may receive a pop up thinking it is AVG, even complete with the AVG logo, don't click on it. That's the Virus. Have you experienced any of that? As far as I can tell, this Virus requires user "action", i.e. clicking on their link.

     

    Whether they set the Kill-bit or not doesn't seem to matter, or whether AVG sets it when it's done, I don't know yet. I do know that users that don't have the Kill-bit set, but have/had that Virus or any other can cause an issue with that Shockwave Flash Object.

     

    I have been wanting to get to the AVG site and see what if anything they are doing on this, but just haven't gotten their yet.

     

    Did you have IE9 when Installing Flash Player 10.2.152.32 or did you Install IE9 after updating FP?

     

    Also do you have the latest Service Pack Installed for Vista?

     

    Let me know on these.

     

    Just a note the Flash Player Forum has been having Technical Issues since Monday morning, so we're having problems in sending messages. Hope this goes thru.

     

    Thanks,

     

    eidnolb (blondie? mostly:-)

     
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  • Currently Being Moderated
    Mar 17, 2011 7:46 AM   in reply to rose_i_am

    Try the following (assuming you have Adobe Flash Player installed):

     

    • Restart your computer

    • Open Internet Options (located in the Control Panel)

    • Click on the Advanced tab

    • Click on the Reset button, place a check next to Delete Personal Settings and then click Reset.

    • Launch IE9 and Adobe Flash Player should now be properly enabled.

     
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  • Currently Being Moderated
    Mar 17, 2011 9:42 AM   in reply to rose_i_am

    Hi rose, Please don't follow this person's suggestions. As you can see they just registered and have been posting the message to you to many other threads. Copy & Paste is all this is. They don't read the threads to see what the problems are. This is their "solution" for every thread. 12 posts and they are all the same for the most part.

     

    Some people like to harass others.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 18, 2011 3:48 PM   in reply to rose_i_am

    Hi, Ok thanks. There is a problem with the latest FP version and youtube videos. A Sticky was put up explaining this, but I've heard that some users can't see it. We've had technical issues with the Forum so that may be why. I'm going to copy it here.

    Included are a couple of things you can do that may help. Let me know.

     

    Sticky put up by Chris Campbell          3/16/11

    Troubleshooting Flash Player Video Issues Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding. Flash Player 10.2 and later can also accelerate video presentation on some sites, accelerating all aspects of video playback.

    If you are experiencing video playback issues in Flash Player, it is possible that your graphics card driver software has incompatibility issues. Please follow the steps in the following article to troubleshoot these issues and help provide Adobe with information that can be used to improve Flash Player.

    Troubleshooting and Reporting Flash Player Video Issues

    : http://kb2.adobe.com/cps/839/cpsid_83952.html

    This includes all Platforms

     

    As for fixing this, I'd recommend two things.  The first step to try is to update your video card driver (ATI, NVIDIA, Intel.)  This has helped a number of users and we'd be very interested to know how it works for you.  It even becomes more interesting if you can perform the DXDiag report before updating.

     

    That last paragraph may be in the linked to article; wasn't sure but thot I'd include it in case it wasn't.

     

    I hope this is helpful for you.

     

    Let me know.

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Mar 19, 2011 10:06 AM   in reply to rose_i_am

    Hi again. That site and the instructions for the DX Diag tool and reporting info is what the Flash Player Team is using to document info from the User.

     

    That is separate from what I do here, I've just been trying to furnish that on their behalf.

     

    This test site is the one I want you to use. I see I had forgotten to inclued it in my previous posts.

     

    http://www.adobe.com/software/flash/about/

     

    This will also display the current Flash Player version detected.

     

    If you can see the Flash logo animation, try at the same test site to right click on the logo and click on Settings, then UNcheck the hardware acceleration in Display Settings.

     

    Trying to find out conflicts isn't easy:-)

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 19, 2011 11:23 AM   in reply to rose_i_am

    Hi, ok thanks. Too many links:-)

     

     

    I posted this on another thread a couple of days ago. See if it is having any effect on your situation.

     

     

    A point about those using Win7 or IE9(final vs released 3/14). One of the features is called ActiveX Filtering. Win7 updated with a Service Pack 1. This Filter is included and now is with IE9 also.

    To turn on ActiveX Filtering
    In Internet Explorer, click the Tools button, point to Safety, and then click ActiveX Filtering.

    To turn off ActiveX Filtering on a specific website
    In Internet Explorer, click the Filter button in the Address bar, and then click Turn off ActiveX Filtering.

    To turn off ActiveX Filtering on all websites
    In Internet Explorer, click the Tools button, point to Safety, and then click ActiveX Filtering.

    http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/fea tures/activex-filtering

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 19, 2011 1:02 PM   in reply to rose_i_am

    Hi, well we have covered most everything. I'd like you to take a look at this Kill-bit site. The one you went to is an older one and this one has been updated. My conclusion is that either this Computer has been infected or is infected with a Virus or the Kill-bit is set.

     

     

    Go to this thread and follow these instructions: http://forums.adobe.com/thread/782435?tstart=0

    open the registry editor: Start | Run | type regedit.exe
    navigate to this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}
    if that key does not exist, then the "kill-bit" for Flash Player is not set
    if it contains a DWORD entry with the name Compatibility Flags that has any value other than 0x00000000, then the "kill-bit" for Flash Player may be set

    Read this carefully. You are just looking for this information. Don't do any changing or anything but look.

     

    Check whether a Virus has been detected also.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 19, 2011 3:15 PM   in reply to rose_i_am

    Hi, thanks for checking that. Now this is confusing to me. It says: if that key does not exist, then the "kill-bit" for Flash Player is not set

     

    So you are saying that Key is there?

     

    Then it says: if it contains a DWORD entry with the name Compatibility Flags that has any value other than 0x00000000, then the "kill-bit" for Flash Player may be set

     

    So you do see that Key, but you don't see the 2nd part?

     

    If this was my computer, here is what I would do. I would go to www.malwarebytes.org and download and SAVE to my Desktop the Free version. They I would update it(on the GUI). Then close it.

     

    I would Disable in the addons these first & now.(You can re-enable them afterward)

    AVG SafeSearch 
    AVG Security Toolbar
    AVG Security Toolbar BHO

    Next, close all browser windows, you only want to be looking at your Desktop.

    Disable AVG this way:

     

    Resident Shield:
    Open AVG User Interface. (Right Click to Open)
    Double-click on the Resident Shield.
    Un-tick the option Resident Shield active.
    SAVE THE CHANGES

     

    LinkScanner:
    Open AVG User Interface.(Right Click to Open)
    Double-click on the LinkScanner.
    Un-tick the option Enable AVG Search-Shield and Enable Active Surf-Shield.
    SAVE THE CHANGES

     

    Once you have that done, Open MBAM(malwarebytes) and run a full Scan. If anything is found, follow the instructions.

    When finished, close MBAM, re-enable your AVG/addons

     

    Let me know if anything is found and on that Key above.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 19, 2011 6:53 PM   in reply to rose_i_am

    Hi, Yes it is confusing to me because the 2nd line seems to contradict the 1st line:-) I had heard of Kill-bits from Windows updates and understood what they were for. However Microsoft, whenever they would have any in their Windows Updates, would document which Company asked for that and the reason. The user did not have to Install that but had a choice. It most always was an ActiveX Control that a Company deemed compromised and requested that action from Microsoft.

     

    Until 2 months ago, I was unaware that a Virus/Malware could do the same thing. Also I have heard, but not confirmed that some Anti-Virus Programs do that. What I do know is that Adobe does not do that, since they want Flash Player working for everyone

     

    So removing this Kill-bit is new to me:-)

     

    When MBAM ran the scan hopefully it was just spyware and nothing in the Registry? That would be the biggest concern.

    I know the file attachment feature for the Forum has been disabled for some time.

     

    I just worked on a thread within the last couple of days that they had this issue, but we never progressed as far as you and I have. He had to go out of town, but his son contacted Microsoft and the Father reported back that the Install of the IE9 was corrupted and Microsoft fixed it. But no details on what MS did or exactly what the issue was beyond that explanation.

    That is a possibility here.

     

    The fact that you don't see the logo and the fact that you can't turn off the hardware acceleration clearly shows that FP/Shockwave Flash Object is not working.

     

    In that Post#4 at the Kill-bit site there is a zipfile. I don't see how it would hurt to use it. It is simple. I don't have a test machine, but just downloaded the zipfile & extracted the file to use.

     

    Either that or you could contact Microsoft. I'm sure they have free support for their newly released IE9. I don't run out of patience and only send users to Microsoft when I think there may be a need. If there was a problem with the Install of IE9, I couldn't fix it if I never run out of patience:-)

     

    I think if this were my computer, I would run that file to remove the Kill-bit whether I was sure it was there or not. Then I would consider contacting Microsoft.

     

    Thanks,

     

    eidnolb

     

    Long post, but I think as I'm writing:-)

     
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  • Currently Being Moderated
    Mar 19, 2011 7:19 PM   in reply to rose_i_am

    rose_i_am wrote:

     

    But as the compatabilty flags line does show value of ox00000000 (0)...

    Just to clarify, this value indicates that the "kill-bit" is not set.

     
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  • Currently Being Moderated
    Mar 19, 2011 7:47 PM   in reply to Pat Willener

    Hi Pat, Glad you have some time to spend here. That Kill-bit line 2 & 1 is confusing to me. Am I to understand IF the Key is there AND the compatibility flag and the value other than 0x00000000 (0) THAT determines that the Kill-bit is set. BOTH of those must be there. Just the Key itself with the value this person has does NOT indicate the Kill-bit.

     

    Thanks,

     

    eidnolb

     

    P.S. While you are here, would you mind checking the "flash weird stuff" thread?

     

     

    Thanks

     
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  • Currently Being Moderated
    Mar 20, 2011 9:39 AM   in reply to rose_i_am

    Hi, Oh, I know:-) Chrome has Flash Player embedded and Google keeps it update, so FP doesn't need to be Installed as other browsers.

     

    And yes, all browsers except IE use plugins. IE uses the ActiveX since this is Microsoft Technology. Anything in that browser can conflict with the Flash Player ActiveX Control. Anti-Virus addons etc. Any addon in the IE browser is a + or a-.

    We haven't taken a look at those since the most important were all we've covered. Dealing with Virus issues, current or past, Kill-bit, Settings ,etc take priority over the addons. You had already done a lot of checking and some I needed to confirm.

     

    Flash Player works thru the browser so whatever is in there, has an effect. Anti-Virus addons in the browser conflict the most, then others that are known.

     

    Also, we haven't checked the System 32 Flash files. I know you have, but I haven't confirmed them, so let's do that.

     

    C:\Windows\System32\Macromed\Flash  Post those Flash files along with the version numbers.

     

    If you want to post some of the addons in IE, you don't need to post any Microsoft unless it's Silverlight. Sometimes that will conflict.

     

    Have you checked the Java versions in Control Panel/Programs & Features? Jave also installes addons into the browser.

     

    There are so many variables, that I guess is why they call it Troubleshooting.

     

    Even after checking these things, I think either the Uninstall/Install of FP or the Install of IE9 didn't go well.

     

    Since IE9 is new, I would tend to think the problem lies there. Just my opinion due to the fact that if that is a problem, then Flash Player would have a problem, even if Installed correctly along with that ActiveX Control(Shockwave Flash Object)

     

    Let me know what you decide.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 20, 2011 12:27 PM   in reply to rose_i_am

    Hi, thanks, that's helpful. You're right, the Flash files are all correct. Now I don't have IE9, but have to go on the placement of the addons as they are in IE6, IE7 and IE8. Under "Show" (IE8) there are 4 categories to look for addons. All addons and run without permission were the ones that listed Flash Player addons. I have always thot it was confusing the way IE separated them. Some are listed in more than one category and users think there are actually more:-)

     

    If there is only one listed in "all addons", that is stranger yet. (shaking my head:-) I wonder how many users of the "real world" had input to the IE9 beta team? The one you listed is for the Shockwave Player, not Flash Player.

     

    The SWO is listed in "currently loaded" Honestly, I'm still shaking my head; isn't it STILL an addon? No wonder people get confused. Currently loaded I have found means nothing, what is important, is it Enabled(working) or Disabled(not working)

     

    Please excuse my amazement with these.

     

    Go to the Control Panel and you will want to Remove all Java listings except the latest(6 U 24). When finished, Reboot your computer. Then check the Java addons and only the 1.6.0.24 should be listed. Yes, Java Installs more than one, so that's ok.

    Probably different files. Any old Java poses security risks but most importantly for some reason the websites uses the "oldest" one. Don't ask me why.

     

    I would then disable Silverlight, all Google addons, that 2SSV Java helper & the SVV helper Class. These are not needed and can be re-enabled if we can get to the bottom of this mystery, LOL

     

    That Registry entry is interesting. I don't know what that means. Since it's a reference to that Flash file, it could have to do with Uninstalling. I think that Flash file when double clicked Uninstalls FP. Just a guess, but not sure.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 20, 2011 2:32 PM   in reply to rose_i_am

    Hi, glad you clarifed the addon placements and what they included:-) Java Installs 3 in my browser also, who knows? Java is cleaned up so that's a plus.

     

    Well, at least when you reach your goal of having SWO working, you'll have done a lot of checking and cleanup:-)

     

    Until we can find out why that SWO isn't working, no Flash Content or any website that has videos will work. That SWO is to FP as gas is to a car.

     

    That reminder is relevant, but with IE9 installed we don't know if the issue could have been fixed before. Perhaps the problem has been masked by IE9 or complicated by it.

     

    There is a procedure called SubInACL which repairs Registry/Permission Issues. Take a look at it. Running that or contacting Microsoft I think at this point are your only choices. Uninstalling IE8/Installing IE9, either one could have caused a glitch in the Windows Registry.

     

    We've done all I know externally. If it's an internal issue that's a different matter.

     

     

    http://kb2.adobe.com/cps/494/cpsid_49419.html   

     

    See what you think of running that and then you can decide which you would rather do.

     

    Thanks,

    eidnolb        

     
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  • Currently Being Moderated
    Mar 21, 2011 11:59 AM   in reply to rose_i_am

    Hi, Well, so that didn't take care of it. It looks like you are going to have to contact Microsoft since I think we've exhausted and more what can be done. The Technicians can look inside the system and see everything, where you and I can't.

     

    I don't very often lose anyone to Microsoft, but this is one:-)

     

     

    Let me know how you come out, please.

     

     

     

    Thanks for all of your cooperation and hard work, since I know you have been the one following all of the directions and procedures. If it helps any, most of what I've had you do, I've done myself. Not the SubInACL or removing a Kill-bit tho, since I haven't had need of either of those. If I ever do, I'll contact you:-)

     

    A lot of "fixes" out there, but whatever I've asked you to do are safe and known to work. Experimenting is not for my system or anyone else's. Too risky!!

     

    Regards and I look forward to hearing from you after MS,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 21, 2011 3:42 PM   in reply to rose_i_am

    Hi, thanks. I would have seen it answered also, for your sake:-)

     

     

    If you get a Technician at MS that is difficult to understand, just agree yes, yes. Then call back. There is no point in trying to have a Technical Discussion with someone you can't understand.

     

     

     

     

     

    Regards,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 27, 2011 4:00 PM   in reply to rose_i_am

    Hi Rose!! WOW, you go girl  That is awesome. That is very interesting how you found that. If you remember the Registry Key for Flash Player Permissions that you found, I certainly would love to know it. I have a couple of threads that are having very similar issues that you were. We've been doing much of everything you & I did to try to solve the issue.Viruses/Kill-bit, etc.

    Nothing is working.

     

    I'm so glad you were brave enough to do that and it paid off big

     

     

    Thanks so much for the feedback. Now I've learned something new. What you have found may solve a lot of issues that others are having.

     

    Look forward to hearing your info on this puzzle that you solved!!

     

     

    I'm amazed

     

     

    Regards,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 28, 2011 7:51 AM   in reply to rose_i_am

    Morning Rose, Reading that last part when you could see the Flash Player logo animation:-) I can just imagine how delighted you were Especially after all you had been through time after time.

     

    Your directions on how you accomplished this are great and the details are so good. I don't know how you remembered all of it. I have my own way, I do one thing and write it down, then repeat until finished:-)

     

    What I find so helpful is that your way was easier than the SubInACL and not so technical. That procedure didn't work for you. Now maybe it works for some, but it makes one wonder why it doesn't work for everyone.

     

     

    I so appreciate you sharing on how you did this. You deserve a 5 STAR!!! And if I could give you those, I certainly would

     

     

    Oh, you can believe this will help many users and I'll refer your thread!!

     

    Yes, the UAC:-) With Win7 they have Settings for that, instead of just an On or Off as with Vista.

     

    Thanks again

     

    Regards,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 25, 2011 1:51 PM   in reply to rose_i_am

    Hello,

    I have been having the same problem--my browser does not recognize Flash Player.

    This is a brand new laptop. It's a Windows 7 OS 64 bit, but I have used both IE 9 32 bit and Firefox 5 and cannot play videos, nor does that particular adobe link recognize that I have any version installed.

     

    I've looked through Adobe's Flash troubleshooting and through this thread in particular--nothing has worked. I don't have spyware or malware, either, because this computer is barely a month old and I have been on very few sites. I'm thinking it may be trouble with the Add-ons? That's the only thing I've extensively messed with.

     

    Any ideas for this one?

     

    Thanks,

    Jessica

     
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  • Currently Being Moderated
    Jul 25, 2011 1:51 PM   in reply to QueenDopamine

    edit: i will look through some of the other threads first.

     
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  • Currently Being Moderated
    Jul 25, 2011 6:13 PM   in reply to QueenDopamine

    Please start you own topic; that is much easier to handle than a post at the end of a resolved topic.

     
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