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Adobe Acrobat Pro 9.4.2 and new Canon 9000F Scanner Not Working

Mar 5, 2011 6:03 PM

Hi, folks I am pulling my hair out trying to get Acrobat to recognize the Canon 9000F scanner. I have downloaded the latest driver and still I am unable to get to see the darn thing.

 

The scanner works great in the Canon scanner software and other devices but not Acrobat.

 

When you go into Acrobat and do a Create a pdf and select scanner all are greyed out except custom and profiles, I have fiddled here with no luck.

 

I had a HP scanner before and all options where there and worked great.

 

Anyone know of any fixes for this?

 

Cheers

1723 Views   13 Replies   Latest reply: Suspishio, Aug 23, 2011 3:42 PM
 
Replies
  • Ravish Sharma
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    1. Ravish Sharma,
    Mar 7, 2011 10:38 AM   in reply to MSO5D
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    Has the scanner stopped working after updating Acrobat Pro to 9.4.2 or is it that it never worked with Acrobat?

    You mentioned that everything except Custom Scan is disabled. What do you see in the Scanner dropdown in Custom Scan dialog (Scanner or no Scanner)?

    Lastly, is the scanner being recognized by other applications on your machine? If the answer is don't know, please try the following steps to test it with TWACKER:

     

                    1. Download TWACKER (Twack_32.msi) from http://www.twain.org/downloads.shtm

                    2. Install it.

                    3. Go to <Program files>\TWAIN Working Group\Twacker 32 and invoke Twack_32.exe.

                    4. Go to File menu > Select Source.

                    5. Do you see your scanner listed here?

    Please let us know your findings.

     

    -Ravish

     
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  • MSO5D
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    2. MSO5D,
    Mar 8, 2011 6:53 AM   in reply to Ravish Sharma
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    The scanner is just a few months old and it has never worked with Acrobat. The scanner works great with other apps like Photoshop CS5 as a WIA device, it also works in Windows native apps like the Windows Fax and Scan application but not under Acrobat 9.4.2. I use Win 7 64bit system.

     

    There is the WIA Canoscan  and a Canoscan 9000f listed and when you select either of these you get these messages.

    support_image.JPG

     

    support_image1.JPG

     

    support_image2.JPG

    also here is the twacker result with 2 entries

     

    support_image3.JPG

     
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  • MSO5D
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    3. MSO5D,
    Mar 23, 2011 2:39 PM   in reply to MSO5D
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    Well I have to tell you I have had no responses to this. Perhaps someone from Adobe has the answer but I will not hold my breath!

     
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  • John T Smith
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    4. John T Smith,
    Mar 23, 2011 3:58 PM   in reply to MSO5D
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    >Win 7 64bit

     

    I don't know the solution (don't have a scanner, so did not make a note of the discussion link) but I'm fairly sure that I've seen previous discussion of that OS and problems with the twain driver

     

    I don't know if the search function is working today, but you might try a search for something like

     

    win7 64bit twain

     

    to see if you find any help

     
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  • MSO5D
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    5. MSO5D,
    Mar 23, 2011 4:37 PM   in reply to John T Smith
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    Thanks John the search is working again but did not find a solution., I have e-mailed Canon support so we'll see what they say, is it that I need a 64 bit scanner driver to work with Acrobat 9, I did not know it was a 64 bit app?

     
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  • John T Smith
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    6. John T Smith,
    Mar 24, 2011 8:35 AM   in reply to MSO5D
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    Acrobat 9 is not 64bit... but you said you have Win7 64bit... read

     

    http://forums.adobe.com/message/2464956
    http://forums.adobe.com/message/2868842

     
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  • MSO5D
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    7. MSO5D,
    Mar 24, 2011 9:10 AM   in reply to John T Smith
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    I am really confused here. I run Win 7 64 bit and the scanner works with Windows Fax and Photoshop CS5 64 Bit using WIA support.

     

    So I assume that I would need a 32 bit driver which would not run on a 64 bit system anyway?

     

    Cheers Mark

     
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  • John T Smith
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    8. John T Smith,
    Mar 24, 2011 12:29 PM   in reply to MSO5D
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    >scanner works with Windows Fax and Photoshop CS5 64 Bit using WIA support

     

    I had to move my scanner from my computer (Win7 64bit) to my wife's XP computer, since there was not a 64bit upgrade from the scanner vendor for the old model I have

     

    As far as I know, some/most/all (???) 32bit drivers do not work well, if at all, in Win7 64bit

     

    I also do not know if Acrobat with work "using WIA support" or if it is Twain only

     

    You might search http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US to see what Microsoft has to say about Win7 64bit and a twain driver

     
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  • apangasa
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    10. apangasa,
    Mar 27, 2011 10:24 PM   in reply to MSO5D
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    Hi,

     

    Please give it a trial with Acrobat X. For downloading a trial version of Acrobat X, click the link: http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=en

     

    Thanks,

    Ankit

     
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  • MSO5D
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    11. MSO5D,
    Mar 28, 2011 9:08 AM   in reply to apangasa
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    It is resolved now!

     

    I want to stress that I have not changed anything on my system or the canon scanner software, driver etc etc.

     

    It started showing the scanner after an update to 9.4.3 is all I can say, the scanner was not there in version 9.4.2

     

    Adobe why would this update fix my scanner presence in the program?

     

    Thanks to all who tried to help me on this !

     

    Cheers Mark

     
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  • John T Smith
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    12. John T Smith,
    Mar 28, 2011 9:23 AM   in reply to MSO5D
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    >Adobe why

     

    Since this is primarily a USER-TO-USER form (with just the space provided by Adobe) I doubt that anyone from Adobe will reply

     

    But, a general note... when you find something that doesn't work, make a report so someone at Adobe will know

     

    Bug Report and Feature Request https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Suspishio
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    13. Suspishio,
    Aug 23, 2011 3:42 PM   in reply to MSO5D
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    I thought it worth reporting the identical problem with the Canoscan 5600F and Acrobat Pro 9.4.5.

     

    There is very little by way of solution (actually zero in the 2 hours I spent searching) so I though my solution might help someone.

     

    Obviously v9.4.3 wasn't going to help, but buried in the On-screen Manual under the sub-heading "Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear" was this advice:  If the USB cable is connected to a hub, remove it from the hub and connect it to a USB port on the computer.

     

    Once I had done that, the Installing Software bubble came up in Vista and when complete, the scanner worked in Acrobat.  I moved the USB cable back to the hub and it worked again.  I'm 100% sure I installed the driver originally, but I suspect the problem had something to do with a quirk; namely, after initial install, plug the scanner directly into a PC USB port rather than a hub.

     

    Anyway, I hope this helps someone.

     
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