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Haakenlid
Haakenlid
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Is the forum search broken?

Mar 18, 2011 6:43 AM

When I try to search in the InDesign Scripting forums the search returns 0 results. Same for the other InDesign Forums.

 

Here is an example:

http://forums.adobe.com/search.jspa?q=javascript&resultTypes=MESSAGE&d ateRange=all&communityID=3331

 

When I search in all forums lots of results for the same term shows up from the InDesign forums.

 

What is wrong?

3052 Views   43 Replies   Latest reply: Haakenlid, Sep 19, 2011 2:47 AM
 
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  • Jochem van Dieten
    2,389 posts
    Apr 8, 2001
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    1. Jochem van Dieten,
    Mar 18, 2011 7:06 AM   in reply to Haakenlid
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    It is probably broken: http://forums.adobe.com/message/3551379#3551379

     
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  • John T Smith
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    2. John T Smith,
    Mar 18, 2011 8:07 AM   in reply to Haakenlid
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    Many problems, read

    http://forums.adobe.com/thread/820495?tstart=0
     
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  • mytaxsite.co.uk
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    3. mytaxsite.co.uk,
    Mar 18, 2011 9:32 AM   in reply to Jochem van Dieten
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    Jochem van Dieten wrote:

     

    It is probably broken: http://forums.adobe.com/message/3551379#3551379

     

     

    How come 6,000 spam messages broke almost everything?  Are you guys telling us the truth or is there some serious security breached by the alleged spammer?

     

    This is very serious indeed.

     
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  • shunithD
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    4. shunithD,
    Mar 18, 2011 11:32 AM   in reply to mytaxsite.co.uk
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    DWILCOX01 wrote:

     

    How come 6,000 spam messages broke almost everything?  Are you guys telling us the truth or is there some serious security breached by the alleged spammer?

     

    This is very serious indeed.

    Don't worry about it too much... the Forum side is completely separate from the business/commercial side... apparently

     
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  • Haakenlid
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    5. Haakenlid,
    Mar 24, 2011 7:41 AM   in reply to Haakenlid
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    The search is still broken. Is anyone working on it? Will it be fixed?

     
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  • Jochem van Dieten
    2,389 posts
    Apr 8, 2001
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    6. Jochem van Dieten,
    Mar 24, 2011 8:47 AM   in reply to Haakenlid
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    It is being worked on. I have my doubts on whether it will really be  fixed or if we will just switch one set of bugs for the next one, but  don't expect any changes this week.

     
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  • John T Smith
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    7. John T Smith,
    Mar 24, 2011 9:17 AM   in reply to Jochem van Dieten
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    On 3-24 at about 9AM US West Coast time I did a search... and got results!

     

    That does not, of course, mean the search will STAY operational

     
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  • adobe-admin
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    8. adobe-admin,
    Mar 24, 2011 10:50 AM   in reply to John T Smith
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    The search issue isn't lack of results, but the presentation of them. Search in the box at the top of the forums (not in the Adobe banner) is giving results. But "search this forum only" boxes are not always working.

     

    The search index is being run again right now. It takes about 60 hours to reindex.

     
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  • kerningpair
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    9. kerningpair,
    Mar 24, 2011 8:32 PM   in reply to adobe-admin
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    Thanks everyone!  I'll try the top search box and the Google suggestion.

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
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    10. John Hawkinson,
    Mar 30, 2011 12:44 AM   in reply to adobe-admin
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    Looks like the reindex is complete and the search is back. Yay! (A bit longer than 60 hours...)

     
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  • Ninarama
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    11. Ninarama,
    Mar 30, 2011 8:22 AM   in reply to John Hawkinson
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    Unfurtunately, for me, the search still doesn't work

     
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  • Haakenlid
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    12. Haakenlid,
    Apr 13, 2011 10:16 AM   in reply to adobe-admin
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    It doesn't work in the Indesign Scripting forum. Everything I try returns "0 results".

     

    http://forums.adobe.com/search.jspa?q=search&resultTypes=MESSAGE&dateR ange=last90days&communityID=3331&username=

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    13. Noel Carboni,
    Apr 13, 2011 4:56 PM   in reply to Haakenlid
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    Will it come down to a point where people stop asking after features that once worked, but now do not?  Even though the empty skeletons of their former functions remain on the screen?

     

    The page might get kind of barren and lonely if all of the stuff that doesn't actually do what it's supposed to do properly were removed.

     

    -Noel

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    14. Noel Carboni,
    Apr 13, 2011 6:45 PM   in reply to Haakenlid
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    It occurs to me we could turn this into a joke thread...

     

    ...If only the photo upload button were working...

     

    ...Ah, now it's working again.

     

    WorkingForumSoftware.jpg

     

    Fair enough, so I tried different keywords, like it said...

     

    PeopleWhoFindJiveFunToUse.jpg

     

    Hm, seems quite accurate so far...  You just have to search for the right things! 

     

    -Noel

     
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  • KAKristensen
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    15. KAKristensen,
    Apr 13, 2011 9:59 PM   in reply to Noel Carboni
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    Try More Options and set the When option to All.

     

    That worked for me.

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    16. Noel Carboni,
    Apr 13, 2011 10:17 PM   in reply to KAKristensen
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    Thanks for that tip.

     

    Unfortunately, unless you happen to be searching for something that's fairly unique, the inability to limit the search by date still hobbles the usefulness an awful lot.  Probably also kicks hell out of the server too, as it's searching a no doubt massive database dating all the way back.

     

    Still can't find any users who enjoy using Jive software though. 

     

    UsersWhoEnjoyUsingJiveSoftware.jpg

     

    -Noel

     
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  • Jacob Bugge
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    17. Jacob Bugge,
    Apr 14, 2011 4:14 AM   in reply to Haakenlid
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    Still broken for the Illustrator forum.

     
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  • Cheryl Bowsher
    Currently Being Moderated
    18. Cheryl Bowsher,
    Apr 20, 2011 4:44 PM   in reply to Haakenlid
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    I'm trying to do a search in the Reader forum. I kept getting results = 0. so I tried doing the Advanced search, setting the time to ALL, and choosing Adobe Reader for the forum. I searched for a word that I KNOW has to be there, like "help." It finds results in several OTHER forums, but nothing in Reader.

     

    This seems pretty broken to me. I don't know whether to or .

     

    What I searched for:

    search parms.png

     

     

     

     

    What I got:

    search results.png

     
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  • Bill Hunt
    Currently Being Moderated
    19. Bill Hunt,
    Apr 20, 2011 6:02 PM   in reply to Cheryl Bowsher
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    Yes, it is still broken, as of about 10:00AM PDT, April, 20.

     

    Maybe fixed soon?

     

    Hunt

     
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  • Haakenlid
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    20. Haakenlid,
    May 9, 2011 12:44 PM   in reply to Bill Hunt
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    bump.

     
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  • adobe-admin
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    21. adobe-admin,
    May 9, 2011 12:56 PM   in reply to Haakenlid
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    Yes, it is broken if you restrict your search (this forum only, or to a date range). Full site search using the Search Forums field in the bar across the top of forum pages should work.

     
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  • Haakenlid
    Currently Being Moderated
    22. Haakenlid,
    May 9, 2011 12:59 PM   in reply to adobe-admin
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    Here's a suggestion on how to search forums using google search. You can get sub-fora, but not search by date.

     

    http://forums.adobe.com/thread/837931?tstart=30

     

    But it would be better if it was possible to fix the search. It's been several months. This is quite basic forum functionality.

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    23. Noel Carboni,
    May 9, 2011 1:07 PM   in reply to Haakenlid
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    Haakenlid wrote:

     

    bump.

     

    Perhaps this problem needs more of a...

    WreckingBall.jpg

    BUMP! 

     

    Just joshin'.  I do appreciate the work that's gone into keeping the forum working as well as it does.

     

    -Noel

     
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  • D Zurn
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    24. D Zurn,
    May 11, 2011 9:30 AM   in reply to Bill Hunt
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    Yes, it is still broken as of 2011.

     
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  • Phillip Jones
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    25. Phillip Jones,
    May 11, 2011 10:14 AM   in reply to D Zurn
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    Try this instead:

     

    BatteringRam1.jpg

     
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  • Bill Hunt
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    26. Bill Hunt,
    May 11, 2011 3:32 PM   in reply to Phillip Jones
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    Looks like a portable rugged rubber baby bumper to me, but what do I know?

     

    Hunt

     
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  • D Zurn
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    27. D Zurn,
    May 12, 2011 11:01 AM   in reply to Phillip Jones
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    Finally a practical suggstion!

     
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  • Rob Cole
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    28. Rob Cole,
    Jul 6, 2011 5:31 PM   in reply to D Zurn
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    Its working now - thanks to Adobe for fixing.

     
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  • Bill Hunt
    Currently Being Moderated
    29. Bill Hunt,
    Jul 6, 2011 6:12 PM   in reply to Rob Cole
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    Wow! That is good news. I had not even bothered to look.

     

    Thanks for the H/U.

     

    Hunt

     
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  • robert-sfl
    Currently Being Moderated
    30. robert-sfl,
    Jul 8, 2011 1:00 AM   in reply to Haakenlid
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    It seems that the Framemaker forum search is still broke. This is simpy unbelievable.

     

    This is supposed to be proffessional Software intended for proffessional users. The fact that Adobe needs four months to provide a working user forum does not increase their credibility as a software developing company..

     
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  • ~graffiti
    Currently Being Moderated
    31. ~graffiti,
    Jul 8, 2011 7:28 AM   in reply to robert-sfl
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    robert-sfl wrote:

     

    It seems that the Framemaker forum search is still broke. This is simpy unbelievable.

     

    This is supposed to be proffessional Software intended for proffessional users. The fact that Adobe needs four months to provide a working user forum does not increase their credibility as a software developing company..

    It's not their software.

     
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  • Jim Simon
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    32. Jim Simon,
    Jul 9, 2011 2:29 PM   in reply to Rob Cole
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    Its working now

     

    Not entirely.  For whatever asinine reason, we cannot limit the initial Search to a specific forum, so search results show up for every forum that has that term.  We have to go into "More Options" in order to limit the search to a specific forum.

     

    That part seems to always return zero results (despite results for the desired forum showing up in the initial global search).

     
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  • Rob Cole
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    33. Rob Cole,
    Jul 9, 2011 4:07 PM   in reply to Jim Simon
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    Yep - problem confirmed. I guess I was too quick in my original assessment - dang!

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    34. Noel Carboni,
    Jul 9, 2011 9:14 PM   in reply to ~graffiti
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    ~graffiti wrote:

     

    It's not their software.

     

    But it is their decision to pay someone else to use THEIR software.  Not that it's all THAT bad, but persistent forum problems do make Adobe look bad.

     

    If it was *my* web site I could have taught my 88 year old mother-in-law programming and had her fix it in as long as some of these quirks have been around.

     

    -Noel

     
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  • Cheryl Bowsher
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    35. Cheryl Bowsher,
    Jul 11, 2011 9:33 AM   in reply to Noel Carboni
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    I checked the Jive website and see that Adobe is evidently several major versions behind.

     

    https://community.jivesoftware.com/message/718508#718508

     

    Would an upgrade fix the problem? What can we do to encourage Adobe to upgrade?

     
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  • John T Smith
    Currently Being Moderated
    36. John T Smith,
    Jul 11, 2011 10:04 AM   in reply to Cheryl Bowsher
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    See #4 here http://forums.adobe.com/thread/875724?tstart=0

     

    No date, but an upgrade is promised

     

    PS - that link to Jive's forum shows Jive 4.5.3

     

    Hopefully, Adobe's upgrade will BE to that latest version

     
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  • D Zurn
    Currently Being Moderated
    37. D Zurn,
    Aug 10, 2011 9:49 AM   in reply to John T Smith
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    Every month or so when I need to check something in the forums, I still run into the stupid completely-broken forum search.

     

    Since there is no demonstration that Adobe can do anything about it, and will apparently never fix the search/never upgrade their forum software, then Adobe should remove the "search this forum" box from the web page and live with the well-deserved universal complaints.

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
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    38. John Hawkinson,
    Aug 10, 2011 9:52 AM   in reply to D Zurn
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    Forum software is scheduled to be updated by two major versions next month, and it's my impression that it is in testing now. So let's hold off judgement?

     
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  • robert-sfl
    Currently Being Moderated
    39. robert-sfl,
    Aug 11, 2011 12:23 AM   in reply to John Hawkinson
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    >hold off judgement

     

    Hi, sorry but a company producing software products that require

    intensive user care and that is not able/willing to repair their forum

    search engine for half a year does deserve judgement over this in my

    opinion. I repeatingly lost time using google with limited success, or

    simply not being able to research problems in the forum at all.

     
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