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noname451
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Framemaker 10 crashes a lot

Mar 31, 2011 6:01 PM

I'm running Framemaker 10 on a Windows 7, 64-bit machine, and it crashes all the time. It used to be when I had two documents open in a book. Now, I don't open two documents but that's seriously impacting on my productivity and the product's utility - every time I check a cross-ref to another document in a book it crashes.

 

Today, I was just searching in the same document.

 

All of these documents were created with Framemaker 7.x on a 32-bit system.

 

PLEASE HELP me.

 

Thanks.

 
Replies
  • Currently Being Moderated
    Mar 31, 2011 9:05 PM   in reply to noname451

    Do you see any errors in the Win7 Event Viewer after a crash?

     

    Do you have SP1 or not? Do you have other apps open at the same time, e.g. Word, Outlook, whatever?

     

    Is there any error msg in the FM Console file?

     
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  • Currently Being Moderated
    Apr 1, 2011 2:12 AM   in reply to noname451

    noname,

     

    Please also follow this thread: Frequent Crashes.

     

    - Michael

     
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  • Currently Being Moderated
    Apr 1, 2011 7:27 AM   in reply to noname451

    As has been posted a few times before, it appears that the file conversion utility in FM 9 or 10 doesn't do a great job on rolling forward FM 7 files (IMHO, of course).

     

    I fixed most problems I had by saving the imported / converted 7 files as MIFs in 9/10, and then saving those files as .tm files. The MIF washing process parses characters (FM 7 is not unicode compliant; 8-10 are), and also parses and verifies the internal file structure, removing any non-supported features or corruped characters.

     

    If you want to do this by the book, download the MIF2Go evaluation from omsys.com. It installs a MIF Washing utility program that says active and free even if you don't buy the program.

     

    Cheers,

    Art

     
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  • Currently Being Moderated
    Apr 1, 2011 7:48 AM   in reply to noname451

    It was supposed to be .fm, not .tm -- I wasn't fully caffinated yet.

     
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  • Currently Being Moderated
    Apr 1, 2011 10:36 AM   in reply to noname451

    Why monitor Event Viewer. Usually event viewer shows any system errors when there's been an application crash. If one can correlate the time of the FM crash to the time(s) listed in event viewer, it can sometimes reveal conflicts between apps or components to those apps. As an example, Office 2010 has a problem with older Type1 Postscript versions of Helvetica and Times, standbys in the FM world.   The Event Viewer shows that the crash involves "usp10.dll" which it turns out is the Windows Unicode handler. While AFAIK FM does not use usp10.dll, nevertheless any crash on a system, especially one involving fonts, could conceivably cause instability in FM.

     

    More info on usp10.dll issue:

     

    http://forums.adobe.com/thread/767210?tstart=0

     

    Why SPs matter. Apparently there is a fix for usp10.dll in Win7 SP1

     

    FM console file.  The FM console file is a pop-up window in FM. The entries in that window are also written to the console.txt file (on XP/FM9 it's in the Windows install directory, not sure where in FM10/Win7). The console contains FM messages, often relating to font issues, font substitutions, or errors that FM has when opening or working on files.  It's FM-specific info that is not in Event Viewer.  If FM crashes so that the console window closes before you can view it, search for the console.txt file. Also, btw, script writers (e.g. Framescript) often make use of the console file in order to write processing messages.

     

    For example:

     

    http://kb2.adobe.com/cps/529/cpsid_52907.html

     
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  • Currently Being Moderated
    Apr 8, 2011 3:54 PM   in reply to noname451

    Am 08.04.2011 um 22:15 schrieb noname451 <forums@adobe.com>:

     

    And yesterday re-installed FM 10

     

    Was that done from optical media or a harddrive? It is worth a test to copy the installer to a hard drive and execute it from there.

     

    - Michael

     
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  • Currently Being Moderated
    Apr 9, 2011 8:02 AM   in reply to noname451

    We all want to learn something. I guess it is a lot easier to repeat the installation from a harddisc instead of trying all permutations of possible service conflicts. Of course, if you detect some other software as the source of crashes as much information as you can provide might help.

     

    - Michael

     
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  • Currently Being Moderated
    Aug 6, 2012 2:13 PM   in reply to noname451

    @noname451,

     

    "[W]e turned off several services with msconfig, and it appears to have fixed the problem"

     

    Did the symptom (crashes) come back?

     

    Which services did you turn off?

     

    Best regards,

     
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  • Currently Being Moderated
    Aug 7, 2012 12:44 PM   in reply to noname451

    @noname451,

     

    Thanks!  And congratulations....

     
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  • Currently Being Moderated
    Sep 27, 2012 6:38 AM   in reply to noname451

    See also these Discussions:

    I am not in a position yet to obtain another laptop instead of the HP Mobile Workstation now in use.  FM10 crashing a lot, in my case, could also be something to do with 64-bit mode, Win7, or both.

     

    Installed trial FM11. It crashes too with the same mega-book. Still awaiting news from Adobe engineering.

     
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