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Browserlab login authentication bug

Apr 3, 2011 2:31 PM

  1.  

     

    Problem Description

    Browserlab login fails using authenticated Adobe ID email address. Returns "this email address has not been verified" even though email has been verified and functions correctly for login in all other Adobe services - including browslerlab as recently as last week. Clicking on "Resend verification" results in "authentication failed" error and reverification email is not sent, making it impossible to use the service.

     

    Steps to Recreate

     

    1. Occurs with every attempt, regardless of method of arriving at Browslerlab site (from CS5, manually typed URL, from main Adobe login, etc.), and regardless of browser used
    2. Testing on Mac
    3. Using main BrowserLab interface, testing via Dreamweaver CS5

     

    Expected Results

    Successful login

     

    Actual Results

    Cannot login

     

     

    Thanks

3997 Views   9 Replies   Latest reply: bigdork, Apr 24, 2012 3:52 PM
 
Replies
  • Mark Rausch
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    1. Mark Rausch,
    Apr 4, 2011 11:37 AM   in reply to TriggerfishMarketing
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    Hi,

     

    Sorry about this. Send your Adobe ID to me (mrausch@adobe.com) in a private email. We'll look into it and get you up and running with BrowserLab.

     

    Thanks,

    Mark

     
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  • Mark Rausch
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    2. Mark Rausch,
    Apr 12, 2011 12:48 PM   in reply to Mark Rausch
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    I got your email with your ID. Did you get my response? Are you up and running now or do you still need help?

     
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  • 5iveMEDIA
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    3. 5iveMEDIA,
    Apr 17, 2011 10:53 AM   in reply to TriggerfishMarketing
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    Is it a bug or something I'm doing wrong when I attempt to use the test function while logged in?

    The message error is for every browser from the default setup and it is something like authentication error(403).

    Could you please advise?

    Thanks in advance for any help/remedy.

     

    Cheers,

    Tyson

     
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  • Mark Rausch
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    4. Mark Rausch,
    Apr 18, 2011 10:56 AM   in reply to 5iveMEDIA
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    Hi Tyson,

     

    I'm happy to help but I need some more information from you:

    1. Are you using BrowserLab standalone in the browser, or are you using our Dreamweaver CS4/5 or Firebug extensions?
    2. What url are you trying to test and what steps are you taking to start the test?

     

    Thanks,

    Mark

     
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  • 5iveMEDIA
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    5. 5iveMEDIA,
    Apr 18, 2011 11:06 AM   in reply to Mark Rausch
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    HI Mark,

     

    I installed the firebug extension but do not think I was using it. I

    clicked a link in one of your e-mails to me so I believe I was using

    the browser (standalone). To test the url (djmscott.com) I was typing

    it in and hitting "test". Hope your day is going well and thanks for

    the quick response.

     

    Respectfully,

     

    Tyson

     
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  • Mark Rausch
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    6. Mark Rausch,
    Apr 18, 2011 11:14 AM   in reply to 5iveMEDIA
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    Right, sounds like you're testing standalone.

     

    I'm not sure what's going on for you. I just tried your url on our production servers and got correct screenshots back for Chrome, Firefox, IE, and Safari. Are you still experiencing this issue?

     

    When you say you're hitting "test", do you mean the circular arrow button next to the url field? What happens if you type in the url and just hit Enter?

     
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  • DavidMoore10
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    7. DavidMoore10,
    May 3, 2011 8:02 AM   in reply to TriggerfishMarketing
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    .

     

    Message was edited by: DavidMoore10

     
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  • Mark Rausch
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    8. Mark Rausch,
    May 10, 2011 2:40 PM   in reply to DavidMoore10
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    Issue resolved.

     
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  • bigdork
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    9. bigdork,
    Apr 24, 2012 3:52 PM   in reply to TriggerfishMarketing
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    Have same problem.  If you make a mistake on the login it never allows you to login again from that computer - it just keeps telling you to try again.

    If I login from a different computer of mine I can get in but never again on my first computer.  That's probably why it worked for the guy helping you - different computer.

     

     

    How do we solve this ??

     
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