Browserlab login fails using authenticated Adobe ID email address. Returns "this email address has not been verified" even though email has been verified and functions correctly for login in all other Adobe services - including browslerlab as recently as last week. Clicking on "Resend verification" results in "authentication failed" error and reverification email is not sent, making it impossible to use the service.
Steps to Recreate
Is it a bug or something I'm doing wrong when I attempt to use the test function while logged in?
The message error is for every browser from the default setup and it is something like authentication error(403).
Could you please advise?
Thanks in advance for any help/remedy.
I'm happy to help but I need some more information from you:
I installed the firebug extension but do not think I was using it. I
clicked a link in one of your e-mails to me so I believe I was using
the browser (standalone). To test the url (djmscott.com) I was typing
it in and hitting "test". Hope your day is going well and thanks for
the quick response.
Right, sounds like you're testing standalone.
I'm not sure what's going on for you. I just tried your url on our production servers and got correct screenshots back for Chrome, Firefox, IE, and Safari. Are you still experiencing this issue?
When you say you're hitting "test", do you mean the circular arrow button next to the url field? What happens if you type in the url and just hit Enter?
Have same problem. If you make a mistake on the login it never allows you to login again from that computer - it just keeps telling you to try again.
If I login from a different computer of mine I can get in but never again on my first computer. That's probably why it worked for the guy helping you - different computer.
How do we solve this ??