Thanks for the email back. After repairing my permissions, I already followed the troubleshooting instructions from the last Adobe employee and achieved the same fruitless results. Unless you have a detailed and well thought out approach with real vision for this situation, I simply don't have time for further time wasting. 4 months is enough. Kristen has my logs post permissions fix.
Aloha, David Talisman
Been too long since we connected. I run a software company myself and get paid $150 p/h to develop/betatest etc. I've made enough of a contribution to Adobe's beta testing resources. Further investigation will require payment to my company.
Please let me know when Adobe has an installer that simply works. Short of that, I do not care to further participate in these extravagant techno
dead ends. of flawed installer software.
I was able to finally install 9.2 (and subsequently 9.3). It took uninstalling and reinstalling a couple of times. I am not sure if it took a couple of times because I missed something on the first manual uninstall or if I inadvertently did something the second time which made the process work. These steps worked for me on my 10.6.2 install of OS X.
Here are the steps I followed:
0. Back up everything. I am not responsible if something that shouldn't be deleted gets deleted... This worked for me and I'm not promising this will work for you and be correct.
1. Run the Acrobat uninstaller if it works for you. This didn't work for me on the first attempt but after manually removing and then reinstalling I was able to run it for the second attempt.
2. Either manually remove these files or validate that they were removed by the uninstaller (not all of these files may exist on your system):
- Applications Folder:
/Applications/Adobe Acrobat 9 Pro
containing the following three apps:
- Acrobat Distiller.app
- Acrobat Uninstaller.app
- Adobe Acrobat Pro.app
- System Library Folder:
/Library/Application Support/Adobe/Adobe PDF
/Library/Application Support/Adobe/Help/de_DE/Acrobat Pro
/Library/Application Support/Adobe/Help/en_US/Acrobat Pro
/Library/Application Support/Adobe/Help/fr_FR/Acrobat Pro
/Library/Application Support/Adobe/Help/zh_CN/Acrobat Pro
/Library/Application Support/Adobe/Help/zh_TW/Acrobat Pro
/Library/Application Support/Adobe/Help/es_ES/Acrobat Pro
/Library/Application Support/Adobe/Help/it_IT/Acrobat Pro
/Library/Application Support/Adobe/Help/nl_NL/Acrobat Pro
/Library/Application Support/Adobe/Help/ja_JP/Acrobat Pro
/Library/Application Support/Adobe/Help/ko_KR/Acrobat Pro
/Library/Application Support/Adobe/Help/nb_NO/Acrobat Pro
/Library/Application Support/Adobe/Help/pt_BR/Acrobat Pro
/Library/Application Support/Adobe/Help/da_DK/Acrobat Pro
/Library/Application Support/Adobe/Help/fi_FI/Acrobat Pro
/Library/Application Support/Adobe/Help/sv_SE/Acrobat Pro
/Library/Automator/Save As Adobe PDF.action
/Library/PDF Services/Save as Adobe PDF.app
- /usr Folder
- Home Library Folder (Note the tilde means that these are in your home folder):
~/Library/Application Support/Adobe/Adobe PDF
~/Library/Preferences/Acrobat Distiller Prefs
I repaired permissions and restarted here, but that's probably not necessary.
3. Install Acrobat Pro 9.0.0
4. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation
5. Install 9.1.0
6. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation
7. Install 9.1.1
8. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation
9. Install 9.1.2
10. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation
11. Install 9.1.3
12. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation
13. Install 9.2 <-- Hopefully this works
14. Launch Acrobat Pro and go to Help -> Repair Acrobat Installation
15. Install 9.3
16. Launch Acrobat Pro <-- Hopefully you're up to date now
I launched Acrobat after each patch install since it seemed to "fix" things when launched. I have no idea if this is needed.
All the patch installers can be downloaded here:
If you are willing to go through the process this worked for me. Since 9.3 is still an incremental installer and doesn't contain any fixes for the installer issue, it looks like there won't be a cumulative installer that would simplify this process any time soon. While it greatly surprises me that a new customer has to go through a massive update process when purchasing Acrobat Pro at this point, it looks like this is the way it is going to be. So, continuing to complain about it appears fruitless.
I hope this helps.
I got this error. Started when the Adobe PDF printer was paused and I clicked to continue and all my printers (local too) disappeared. I re-installed Acrobat (was at 9.3; have 9.0 CS4 Master Collection disk) trying to get my .pdf printer back. Errored on install but Acrobat opened fine. Got the modified, plugin disabled error on updates even after repair. Removed, re-installed again. At end of re-install got error, went into help, support on the install error. Followed links to install Adobe Support Advisor. Went on to install updates, never launching until all updates ran fine.
FYI: I've successfully installed Acrobat Patch 9.3.0 on Mac OSX 10.5.8. This after my disastrous failure with 9.2.0, which required me to reinstall the entire CS4 Suite. Thereafter I stayed with Acrobat 9.0 and refrained from updating at all until this week. Updated to 9.3.0 straight from 9.0.0 without incident. And no need for intermediary downloads as before. What a relief! Maybe Adobe fixed something after all.... and/or maybe you need to go back to 9.0 for this latest update to work. I'm posting this just in case it may help others still struggling with this issue. Best of luck!
I too was able to download and successfully install 9.3. Also, updated successfully to 9.3.1.
However, I was not faced with optional components screen (point 7) or points 8 and 9. I did have to manually uninstall but I'm not aware of missing any of the files to delete.
It even managed to retain my Flatten Pages script so it seems there is some other part of the system that holds a link to Acrobat.
Can anyone post a link to the "9.3 installer"? All I am able to find is the update. I realize this thread is quite old, and apparently, most users have gotten past this update -- my desktop updated fine, but macbook air, no... same version: 10.6.7
Pleased to see the 9.2 > 9.3 is no longer buggy!
/* Sorry - just realised this is the link to the update */
After trying numerous suggestions to no avail I finaly managed to update my Acrobat 9 Pro to 9.4.4 on OS10.6.7 MPB unibody. As far as I know I have not seen this solution desrcibed yet. This was my Modus Operandi:
As I tried numerous other approaches I had already binned AUMProduct.aup from Contents/Resources/AMT from Adobe Acrobat Pro.app (by right clicking Show Package Contents in Finder).