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Problems making a PDF from Indesign CS5

Jun 1, 2010 4:50 PM

  Latest reply: Peter Spier, Aug 20, 2012 1:03 PM
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  • jdnorman
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    240. jdnorman,
    Mar 17, 2011 7:54 AM   in reply to Matthew Laun
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    Hi Matthew -

     

    Could you let me know what e-mail address or private method I can use to send you a link to download a document that is giving me consistent trouble? It is a somewhat proprietary document for a client and I'd rather not post the link in this forum.

     

    I've tried disabling preflight, and also did this, which was recommended to me previous by Adobe support, to no avail:

     

    1. Delete the "Datastore" folder located here:

     

    2. HD / Library / Application Support/ Adobe / SING / Mark II / Datastore

     

    3. Relaunch InDesign and test.

     

    I have an open case number for this issue with Adobe support - it's 181910243. Using the script for exporting a pdf in the foreground is the only method that works for me. Attempting to export an idml of the same document also crashes InDesign, though a homemade Applescript which forces the export in the foreground works:

     

    set this_file to choose file

    tell application "Finder" to set file_name to (name of this_file)

    set posix_this_file to POSIX path of this_file

    set file_name to ReplaceText(file_name, ".indd", ".idml") of me

     

    -- display dialog file_name

     

    tell application "Adobe InDesign CS5"

         open this_file

         tell active document

              export format InDesign markup to choose file name with prompt "Save IDML Where?" default name file_name default location posix_this_file

         end tell

    end tell

     

    on ReplaceText(theString, fString, rString)

         set current_Delimiters to text item delimiters of AppleScript

         set AppleScript's text item delimiters to fString

         set sList to every text item of theString

         set AppleScript's text item delimiters to rString

         set newString to sList as string

         set AppleScript's text item delimiters to current_Delimiters

         return newString

    end ReplaceText

     

    thank you -

     

    Josh

     
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  • Matthew Laun
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    241. Matthew Laun,
    Mar 17, 2011 9:23 AM   in reply to jdnorman
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    @Josh,

    To send me private information, click on my name under my avatar, then on the right side of the page you'll see a link that says "Send Private Message".

     

    Cheers!

    Matthew

     
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  • Natalia Egorova
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    242. Natalia Egorova,
    Mar 21, 2011 6:08 AM   in reply to Matthew Laun
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    Hey All,

     

    I tried to read the whole thread and it's a hard job :-)

    The problem I've been experiencing is a bit different than discussed here but I  think it is related though for me it is inherited since CS4.

    What I actually need is PDFs with working bookmarks and cross references. One of the reasons to upgrade was the hope that in CS5 if would be better done and more convenient to use, which is unfortunately not exactly the case.

    The problem exporting PDF for me is that _some_ of my files do the export up to the very end when pdf should be optimised for web and then pop up the "Cannot generate PDF" error box with no more explanation. I know that optimisation option is what can be switched off to complete pdf creation. That pdf would then open up in acrobat with the TOC page empty and error saying that the page is corrupted.

     

    In my case I found a workaround - recreated the TOC styles, deleted the pages with the old TOC, inserted new pages and generated a new TOC. This helped for the file with reproducible issue.Maybe it helps someone else.

     

    I had an adobe case 0182009446 open for TWO months and twice got a suggestion to _print_ to pdf  instead of real export which cannot be a fix for me. So I closed (forced  quit) the issue which the support team considered as "resolved".

    A  file is uploaded to that issue which reproduces the problem on my Win7 64-bit with all updates and ID 7.0.3. Support team stated that they have reproduced the issue as well and suggested to _print_.

    Matthew, please take a look at the issue if you're interested and it might help you a bit.

     

    However I have more files from CS4 that from time to time generate the same export problem. Unfortunately I have no CS4 any more and cannot export them in inx as advised here. Creating virgin templates in CS5 and copy/paste into them is a nightmare, though this is the only thing that _might_ help. At least from me it worked for a couple of files already.

     

    I'd love to have a fix either on the ID side or telling me, what is wrong with my masters or styles or whatever can be wrong with the files that i'm creating out of my template, which is consistent for all my documents (technical references and user manuals).

     

    Thanks!

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
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    243. John Hawkinson,
    Mar 21, 2011 3:15 PM   in reply to Natalia Egorova
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    I really recommend you start a new topic. This one is beat to death, I'm afraid.

    In CS5 IDML replaces INX. So where you would have exported to INX in CS4, please export to IDML in CS5.

     
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  • Matthew Laun
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    244. Matthew Laun,
    Mar 23, 2011 3:34 PM   in reply to Teddy Boi Toronto
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    For those of you who are successfully able to export to PDF using the script or Booked document to prevent the background, threaded export, please consider this...

     

    After not being able to  reproduce a crash with some of the files I've been provided, I worked  with a customer to get a crash log from his background PDF export failure. The  crash log appeared to indicate an impact from the Extensis font  auto-activation plug-in. If you are using any of the Extensis tools in  conjunction with InDesign CS5, and are experience failures to export to  PDF in the background, please disable the Extensis toolset, restart  InDesign, then try to export again and see if the export is successfull.  Please report results here, including the exact Extensis product[s] and  version[s].

     

     

    Sincerley,

    Matthew

     
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  • ChrisH94
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    245. ChrisH94,
    Mar 23, 2011 5:12 PM   in reply to Matthew Laun
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    I loaded the CS5 suite as a clean install on a new computer (Win7, 64 bit) and also installed Extensis Suitcase Fusion 3 (showing version 14.0.5.93). This installed auto activation plugins in several of the CS5 applications, including Indesign. At that point there was very little on the computer: CS5, Suitcase, Office 2010.

     

    Despite assurances from Extensis that the application was 'good', the plugins caused *all* my CS5 applications to crash - actually, they refused to start up - apart from Photoshop 64 bit (the 32 bit installation also failed). Removal of the plugins from all CS5 applications enabled them to start and run properly (ignoring the fact that bits of Indesign don't work as they should, which is the subject of this thread).

     

    In my case, these plugins caused a failure in the software, as opposed to a crash once the software was running. None are now installed, though Suitcase (other than this factor) appears to run correctly.

     

    Chris

     
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  • Bob Levine
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    246. Bob Levine,
    Mar 23, 2011 5:22 PM   in reply to ChrisH94
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    There were known issues with the original release of Suitcase Fusion 3 on 64 bit Windows. I ran into it myself.

     

    I'm running the same version as you on 64 bit Win 7 Ultimate with no issues at all. The only difference is that I have Office 2007 but I can't see how that would make any difference.

     

    Bob

     
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  • ChrisH94
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    247. ChrisH94,
    Mar 24, 2011 2:29 AM   in reply to Bob Levine
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    Mine was a recent installation - this is the only version of Suitcase that I have installed (from a download rather than an older disk), with no updates.

     
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  • claidheamdanns
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    248. claidheamdanns,
    Mar 24, 2011 6:31 AM   in reply to Matthew Laun
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    We use the Universal Type Server 2.1.1 (23).

     

    However, on every Mac in our shop, where people have been having this problem, the moment I disable the flightcheck in InDesign, they have no more problems exporting PDFs. This has been a consistent fix for this.

     

    Obviously, we don't want to be running forever without a preflight being done, but we also don't want to take our shop back to the dark ages of pre-font server.

     

    If I get a moment's breathing room, I will try running this test for you, and see what happens, though, in the interest of providing a solution for all.

     
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  • Matthew Laun
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    249. Matthew Laun,
    Mar 24, 2011 8:50 AM   in reply to claidheamdanns
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    Another note for self help. If you are getting a crash when exporting to PDF, open the crash log and look for Extensis and see if it has any function calls on the thread that crashed.

     

    Matthew

     
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  • claidheamdanns
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    250. claidheamdanns,
    Apr 4, 2011 2:47 PM   in reply to claidheamdanns
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    Sorry, tornados here today have kind of eat up a lot of my time, so, I haven't had a chance to try this yet, but it's Monday and we are back to every second InDesign file locking on save, even with Preflight turned off. And again, there is NO crash dialogue.

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
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    251. John Hawkinson,
    Apr 4, 2011 8:32 PM   in reply to claidheamdanns
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    Finder: Application > Utilities > Activity Monitor

    Find InDesign. 100% or CPU%

     

    Sample Process.

     
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  • claidheamdanns
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    252. claidheamdanns,
    Apr 5, 2011 7:59 AM   in reply to John Hawkinson
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    Sorry. What?

     
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  • Mr. Met
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    253. Mr. Met,
    Apr 5, 2011 8:35 AM   in reply to claidheamdanns
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    He wants you to check if ID is using up all your RAM. If you open it up (it'll be the top app in your utilities folder) and scroll down to ID you should see a number like 2.8 or 5.3 under % of CPU column. Should be a small number. If you're seeing something like 20% or 80% or some really large #, there is a problem somewhere. If you select ID, then hit Sample Process you'll get a readout you can paste here. I have no idea what the info means but someone will.

     
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  • claidheamdanns
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    254. claidheamdanns,
    Apr 5, 2011 8:46 AM   in reply to Mr. Met
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    Oh, thanks for the explanation.

     

    It shows that InDesign is only using 9.3% of my 10GB of RAM.

     
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  • claidheamdanns
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    255. claidheamdanns,
    Apr 5, 2011 3:05 PM   in reply to Matthew Laun
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    Matthew,

     

    I've tried updating Universal Type to it's latest version. I've also tried turning it all the way off, and InDesign is still crashing.

     

    But at least I am getting a real crash report now, and if you'd like another file to try out, I've got one here for you.

     

    Problem Details:

     

    Process:         Adobe InDesign CS5 [2692]

    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

    Identifier:      com.adobe.InDesign

    Version:         7.0.3.535 (7030)

    Code Type:       X86 (Native)

    Parent Process:  launchd [75]

     

    Interval Since Last Report:          685266 sec

    Crashes Since Last Report:           171

    Per-App Interval Since Last Report:  456761 sec

    Per-App Crashes Since Last Report:   17

     

    Date/Time:       2011-04-05 10:52:16.503 -0500

    OS Version:      Mac OS X 10.5.8 (9L31a)

    Report Version:  6

    Anonymous UUID:  CC909394-8DB6-49DB-BAD9-3ABDACAC03B1

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

    Crashed Thread:  0

     

    Thread 0 Crashed:

    0   com.adobe.InDesign.Text       0x1df95fce GetPlugIn + 1096990

    1   PublicLib.dylib               0x016f3905 VOS_SavedData::Normalize() + 501

    2   com.adobe.InDesign.Text       0x1df9fe93 GetPlugIn + 1137635

    3   com.adobe.InDesign.Text       0x1e0b3469 GetPlugIn + 2265529

    4   com.adobe.InDesign.Text       0x1e0c8927 GetPlugIn + 2352759

    5   com.adobe.InDesign.Text       0x1e0c8f31 GetPlugIn + 2354305

    6   com.adobe.InDesign.Text       0x1df7e161 GetPlugIn + 999089

    7   com.adobe.InDesign.Text       0x1df7eabf GetPlugIn + 1001487

    8   PublicLib.dylib               0x014d9482 Command::DoImmediate(short) + 34

    9   com.adobe.InDesign.Utilities  0x1a818aa3 0x1a817000 + 6819

    10  com.adobe.InDesign.Utilities  0x1a818ccc 0x1a817000 + 7372

    11  ...adobe.InDesign.AppFramework 0x19482788 0x19468000 + 108424

    12  PublicLib.dylib               0x014da5db CmdUtils::ProcessCommand(ICommand*) + 59

    13  com.adobe.InDesign.SlugCubed  0x23cf81fd TTTextUtils::CopyStoryRange(ITextModel*, RangeData const&, ITextModel*, RangeData const&) + 637

    14  com.adobe.InDesign.SlugCubed  0x23d1461a SlugMechMetaDataClientNotify::InitializeSlugTextFromStyleLayout(UIDLi st const&, UIDList const&, PMReal const&) + 394

    15  com.adobe.InDesign.SlugCubed  0x23d1512b SlugMechMetaDataClientNotify::DoUpdateSlugText(ISlugDocDataMgr*, UIDRef const&, IDAAttributeGroup*, SlugInstance&, IMechMetaDataMap*, IMechMetaDataMap*) + 2731

    16  com.adobe.InDesign.SlugCubed  0x23d15877 SlugMechMetaDataClientNotify::UpdateSlugText(ISlugDocDataMgr*, UIDRef const&, IDAAttributeGroup*, SlugInstance&, IMechMetaDataMap*, IMechMetaDataMap*) + 215

    17  com.adobe.InDesign.SlugCubed  0x23d15a27 SlugMechMetaDataClientNotify::HandleSlugContentUpdate(UIDRef const&, IDAAttributeGroup*, IMechMetaDataMap*, IMechMetaDataMap*, IMechMetaDataMap*) + 391

    18  com.adobe.InDesign.SlugCubed  0x23d15df0 SlugMechMetaDataClientNotify::OnMetaDataUpdate(IDAAttributeGroup*, IMechMetaDataMap*, IMechMetaDataMap*, IMechMetaDataMap*) + 512

    19  com.adobe.InDesign.MechCubed  0x23b8fbf4 MechMetaDataServiceUtils::MetaDataContentChangeNotify(IDAAttributeGro up*, IMechMetaDataMap*, IMechMetaDataMap*, IMechMetaDataMap*, IDType<ClassID_tag> const&) + 436

    20  com.adobe.InDesign.MechCubed  0x23b3ef2d MechUtils::DoMetaDataNotify(IDAAttributeGroup*, short, IMechMetaDataMap*, IMechMetaDataMap*) + 157

    21  com.adobe.InDesign.MechCubed  0x23b47cd3 MechUtils::DoPromptAndAnalysis(PromptAnalysisParams const&) + 723

    22  com.adobe.InDesign.MechCubed  0x23b2da27 MechDocMetaDataMgr::DoPromptAndAnalysis(long, IDAAttributeGroup*, short) + 103

    23  com.adobe.InDesign.MechCubed  0x23b3ee36 MechUtils::DoPromptUpdate(UIDRef const&, long, short, IPMUnknown*, IDType<PMIID_tag> const&, long) + 214

    24  com.adobe.InDesign.MechCubed  0x23b12238 MechDocFileHandler::OnSave(UIDRef const&, long, K2::UIFlags, long) + 200

    25  com.adobe.InDesign.MechCubed  0x23b128d9 MechDocFileHandler::Save(UIDRef const&, K2::UIFlags) + 185

    26  com.adobe.InDesign.MechCubed  0x23b12c9c MechDocFileHandler::Close(UIDRef const&, K2::UIFlags, unsigned char, IDocFileHandler::CloseCmdMode) + 684

    27  WidgetBinLib.dylib            0x02b33049 DocumentPresentation::ClosePresentation(IDocumentPresentation::Schedu lingBehavior, short) + 569

    28  ...obe.InDesign.Application UI 0x1b2f8099 GetPlugIn + 691433

    29  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    30  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    31  com.apple.HIToolbox           0x94c4a3e0 SendEventToEventTargetWithOptions + 58

    32  com.adobe.owl                 0x02c91966 OWLThemeAddBrush + 7174

    33  com.adobe.owl                 0x02d5ae71 OWLDocumentCreateNonComposite + 3627

    34  com.adobe.owl                 0x02cac140 OWLPaletteCreateNonComposite + 22850

    35  com.adobe.owl                 0x02cf495b OWLDockGetAnchor + 20221

    36  com.adobe.owl                 0x02cfbed9 OWLDockGetAnchor + 50299

    37  com.adobe.owl                 0x02c902f4 OWLThemeAddBrush + 1428

    38  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    39  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    40  com.apple.HIToolbox           0x94c4a3e0 SendEventToEventTargetWithOptions + 58

    41  com.adobe.owl                 0x02c91966 OWLThemeAddBrush + 7174

    42  com.adobe.owl                 0x02cc89d7 OWLPaletteCreateNonComposite + 139737

    43  com.adobe.owl                 0x02cfd08f OWLDockGetAnchor + 54833

    44  com.adobe.owl                 0x02c902f4 OWLThemeAddBrush + 1428

    45  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    46  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    47  com.apple.HIToolbox           0x94c66ecc SendEventToEventTarget + 52

    48  com.apple.HIToolbox           0x94d55de0 HIWindowButtonView::SendWindowEvent(unsigned long, unsigned long) + 208

    49  com.apple.HIToolbox           0x94d55d06 HIWindowButtonView::ControlHitSelf(OpaqueControlRef*, short, unsigned long) + 156

    50  com.apple.HIToolbox           0x94c5b357 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 9533

    51  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    52  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    53  com.apple.HIToolbox           0x94c66ecc SendEventToEventTarget + 52

    54  com.apple.HIToolbox           0x94cc0a45 SendControlHit(HIView*, OpaqueEventRef*, short, unsigned long) + 297

    55  com.apple.HIToolbox           0x94cc08c5 HIView::NotifyControlHit(OpaqueEventRef*, short, unsigned long) + 45

    56  com.apple.HIToolbox           0x94d2a7d8 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) + 254

    57  com.apple.HIToolbox           0x94d16fb6 HIView::ClickSelf(OpaqueEventRef*) + 370

    58  com.apple.HIToolbox           0x94c59771 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2391

    59  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    60  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    61  com.apple.HIToolbox           0x94c66ecc SendEventToEventTarget + 52

    62  com.apple.HIToolbox           0x94d145f7 HIView::Click(OpaqueEventRef*) + 329

    63  com.apple.HIToolbox           0x94d14459 HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151

    64  com.apple.HIToolbox           0x94d13de9 HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 505

    65  com.apple.HIToolbox           0x94d13bdb HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 791

    66  com.apple.HIToolbox           0x94ccf602 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 96

    67  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    68  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    69  com.apple.HIToolbox           0x94cbc3d7 CallNextEventHandler + 95

    70  com.adobe.owl                 0x02cfcc8b OWLDockGetAnchor + 53805

    71  com.adobe.owl                 0x02c902f4 OWLThemeAddBrush + 1428

    72  com.apple.HIToolbox           0x94c4b13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181

    73  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    74  com.apple.HIToolbox           0x94c66ecc SendEventToEventTarget + 52

    75  com.apple.HIToolbox           0x94c79603 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2579

    76  com.apple.HIToolbox           0x94c4b4f6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134

    77  com.apple.HIToolbox           0x94c4a57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405

    78  com.apple.HIToolbox           0x94c66ecc SendEventToEventTarget + 52

    79  ...adobe.InDesign.AppFramework 0x1946b13f 0x19468000 + 12607

    80  ...adobe.InDesign.AppFramework 0x194905fa GetPlugIn + 14282

    81  com.adobe.InDesign            0x000028ab main + 187

    82  com.adobe.InDesign            0x000027c6 start + 54

     
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  • claidheamdanns
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    256. claidheamdanns,
    Apr 5, 2011 9:00 AM   in reply to claidheamdanns
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    By the way, I tried simply deactivating the UTS plug-in, and completely uninstalling it, and it still crashes when trying to save the InDesign file after a PDF export (with preflight turned off, as previously discussed).

     

    I have found that I can Save the files first, then PDF them, and close them without saving it, without a problem.

     
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  • jdnorman
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    257. jdnorman,
    Apr 5, 2011 9:04 AM   in reply to claidheamdanns
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    It looks to me in the crash report above that the Extensis Autoactivation plugin is active. Matthew asked me to try the export with the plugin turned off, which you can do in Suitcase > Manage Plugins, then restart InDesign. That resolved the issue for me when working with Matthew, and I'm sure he'd ask you to try the same thing to corroborate. I sent my collected InDesign file to Matthew and his team for testing and they were able to duplicate the problem.

     
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  • claidheamdanns
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    258. claidheamdanns,
    Apr 5, 2011 9:13 AM   in reply to jdnorman
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    I'm using Universal Type Server, which is the Industry Class Workgroup version of little brother Suitcase, and I don't see any option for Managing Plug-Ins. Anyone else with UTS know where this Manage Plug-Ins option might be in UTS?

     

    As I mentioned, though, I also tried completely removing the plug-in and still got the crash.

     
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  • Bob Levine
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    259. Bob Levine,
    Apr 5, 2011 9:31 AM   in reply to claidheamdanns
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    With Suitcase Fusion it's under the Type menu.

     

    Bob

     
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  • claidheamdanns
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    260. claidheamdanns,
    Apr 5, 2011 9:40 AM   in reply to Bob Levine
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    Right, but now with Universal Type Server. I should mention that there is an option for turning Auto-Activation on and off under this menu, but not for "managing the plug-in" or deactivating it entirely. And hence, it still shows up in the crash report.

     

    However, completely uninstalling it, as mentioned before, does the trick as far as it not showing up in the crash report (which I will include below). But does not solve the crashing itself.

     

    Here are the options available, when using UTS (screen shot).

     

    Picture 1.png

     
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  • claidheamdanns
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    261. claidheamdanns,
    Apr 5, 2011 2:19 PM   in reply to claidheamdanns
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    Crash Report with Extensis Universal Type Server Plug-In completely removed:

     

    http://pastebin.com/DaWUpJyu

     

    Moved the crash log over to pastebin.com  Message was edited by: claidheamdanns

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
    Currently Being Moderated
    262. John Hawkinson,
    Apr 5, 2011 11:28 AM   in reply to claidheamdanns
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    Sorry. What?

     

    I meant "100% CPU or 0% CPU."

     

    No, the amount of RAM isn't really that interesting. The amount of

    processor time is. Is InDesign working really hard trying to do

    something over and over? Or is it sitting there waiting for another

    component to do something?

     

    But most importantly:

     

    "Press the Sample Process" button.

     

    That was really the most critical part. It will tell you what

    InDesign is doing. Without that, everyone is just guessing in the

    dark. (Which is silly).

     

    Good to see you got an actual crash report though.

    Nothing in it really jumps out at me -- it looks like perhaps

    the layout is just corrupt. But I'm not an Adobe Developer, so my

    analysis is limited.

     

    Confirm again that you trashed your preferences and saved the file

    as IDML and re-opened the IDML file?

     

     

    by the way: It's not a good idea to paste these hundreds of lines onto

    the forum -- it makes the threads nearly impossible to read. If you're

    not sure what's relevant (usually for crashes it's just the Thread 0

    part), please use pastebin.com or a similar service.

     
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  • claidheamdanns
    Currently Being Moderated
    263. claidheamdanns,
    Apr 5, 2011 12:02 PM   in reply to John Hawkinson
    Report

    Okay, well I will give it a shot again, later, and I'll also try the thing for posting the crash log in a more tidy manner.

     

    Meanwhile, I'm on someone else's dime here, so I've actually got to get some work done today, too. LOL

     

    I did not go so far as going to an IDML file. But I did completely remove Universal Type Server Plug-In components, and rebooted the computer, to make sure that InDesign was not "hanging onto anything".

     

    I would have to totally rule out the assumption of a corrupt layout. Up until this week, it was crashing on every second document opened after an InDesign restart. Today, it was crashing on every document that I tried to save after creating a PDF.

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
    Currently Being Moderated
    264. John Hawkinson,
    Apr 5, 2011 12:12 PM   in reply to claidheamdanns
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    If you have an existing layout that you're working on that crashes,

    take the 5 seconds save it as IDML and re-open it. It'll be faster

    than the crash recovery would be, and you'll have the strong assurance

    that you've removed corruption, at least to the best degree we know

    how to do.

     

    It sounds like there's something else going on here, though.

    Are your documents starting clean and fresh, or are you using an

    existing template?

     
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  • claidheamdanns
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    265. claidheamdanns,
    Apr 5, 2011 12:57 PM   in reply to John Hawkinson
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    As a printing company, we have a pretty fair mix of files: Some fresh, some from Templates, some from Design Firms outside the company.

     

    It is happening with all files.

     

    I'm somewhat worried about what might be lost saving files as IDML. Especially with customer files. I was under the impression that the main point of saving an IDML was to be able to open in a lower version of InDesign.

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
    Currently Being Moderated
    266. John Hawkinson,
    Apr 5, 2011 1:15 PM   in reply to claidheamdanns
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    IDML does not lose information (nor does INX, its predecessor).

    It is designed to write files in a format that can be parsed by

    third-party software and tools, so it is XML-based and very structured

    and the structure is publicly documented.

     

    Around here, most people use it for its other attributes -- that CS4 can

    read CS5 IDML files. But when that happens, CS4 throws away the information

    it doesn't understand when it opens the file -- CS5 does not throw it away

    when it writes the file.

     

    But think of it less as a solution and more of an experiment to help us

    understand your problem. If a crash that reliably happens goes away

    when you round-trip through IDML, that tells you that you are seeing

    file corruption.

     

    Which reminds me -- are you using a network filesystem? Have you tried

    keeping the files locally on your hard drive?

     
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  • claidheamdanns
    Currently Being Moderated
    267. claidheamdanns,
    Apr 5, 2011 1:33 PM   in reply to John Hawkinson
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    John, thanks for that explanation. That makes me feel a lot better about using that process. I had seen the loss when opening up the files in an earlier version. But your explanation helps me to understand that it is not the fault of the format, and that if opened back up in CS5, all should be well and good.

     

    Yes, all files are stored out on a PC file system. I loved it when our files were stored on a Mac raid server. And a lot of times that is the solution to problems, but not in this case. I gave that a go early on.

     

    I am more than willing to give the IDML thing a go, just for the purpose of eliminating one other variable. However, I have a hard time believing that files are just randomly corrupt, on various machines throughout the shop, and with a variety of files from various sources, some of which have never been out on the server.

     

    This problem for us occurred when we upgraded from CS4 to CS5 and the advent of the background PDF. So, I seriously tend to think that the problem is program specific, not file specific.

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
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    268. John Hawkinson,
    Apr 5, 2011 1:48 PM   in reply to claidheamdanns
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    I agree, nobody has a good idea what the problem is.  But it's

    definitely the case that you're seeing something that is not normal

    for CS5 users. And if you're seeing it on multiple machines, it has to

    be something about your environment. I don't know what.  So we're kind

    of grasping at straws, trying things that aren't extremely likely, so

    we have to look at things that are less likely...

     
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  • John Hawkinson
    5,512 posts
    Jun 25, 2009
    Currently Being Moderated
    269. John Hawkinson,
    Apr 5, 2011 2:53 PM   in reply to John Hawkinson
    Report

    OK, so where are we?

     

    Peter (et al), if you want to edit out the long long crashlog from post #255, claidheamdanns has posted it to http://pastebin.com/a0YypR2r (he PM'd me with it) and that'll make the thread a bit readable again.

     

    claidheamdanns, it sounds like you are seeing multiple problems. After all, you started out with an occasional problem, you determined it was triggered by Preflight, then you started seeing it everywhere, and on every other document.

     

    So you may have multiple interrelated issues. So I think you need to try all the solutions we have in our bag of tools (meager as it is!), because one soluton may be insufficient to fix the problem. So that means:

    • Test with local files, not files on networked servers
    • Test with clean files, not those that might already be corrupt, and especially not those imported from CS3 or CS4
    • Test without any font managers installed, Suitcase, UTM, or any such thing.
    • Trash your preferences
    • Hangs are not crashes. They may have different causes (or they may not).

     

    Both of your crash reports are are very similar, and are pretty deep -- 82 levels deep in the stack, crashing in com.adobe.InDesign.Text, in areas that may have to do with plugins (GetPlugIn+1096990, etc.) and in the normalization of saved data (VOS_SavedData::Normalize()). I'm not familiar with those particuliar functions, but they imply corruption to me.

     

    We also haven't seen the call graph from Sample Process in Activity Monitor, either.

     

    I think that's about the size of it from where I sit...

     
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  • Laubender
    Currently Being Moderated
    270. Laubender,
    Apr 13, 2011 12:27 AM   in reply to Matthew Laun
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    @Matthew Laun

     

    As InDesign CS5.5 is on the horizon, can we expect a new bug fix round for InDesign CS5?
    A version 7.0.4 that adresses the known issues with PDF export?

     

    Uwe

     
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  • ChrisH94
    Currently Being Moderated
    271. ChrisH94,
    Apr 13, 2011 1:35 AM   in reply to Laubender
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    An excellent question. I don't intend to upgrade to the .5 version, as from what I've seen so far it doesn't offer me enough incentive to do so. But if the bug is not fixed in the current CS5 (as opposed to fixing it in 5.5) I'll be most upset. It's cost me around eight work days in time seeking workarounds, trying to fix it and rebuilding templates in CS4, and I've now reverted to CS4 in frustration.

     

    That reversion was interesting though. The CS5 installation was on a clean, new computer so CS4 was not present. I thought I'd try loading it (Indesign alone), without removing CS5 (having seen reports that they had to be installed in the correct order). It went in fine (demanding to add Bridge CS4, which wasn't wanted) and both it and CS5 work without problems, and no reloading CS5.

     

    Chris Howes

     
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  • Peter Spier
    Currently Being Moderated
    272. Peter Spier,
    Apr 13, 2011 2:37 AM   in reply to ChrisH94
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    ChrisH94 wrote:

    ... both it and CS5 work without problems, and no reloading CS5.

     

     

    You are extremely lucky, and I would add "so far."

     
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  • Matthew Laun
    Currently Being Moderated
    273. Matthew Laun,
    Apr 13, 2011 8:54 AM   in reply to Laubender
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    I can tell you that we have one known cause of failure that was fixed in 7.0.3. We also have a reproducible case which is under investigation, but did not make it into CS 5.5, so I can't say when that will be addressed. However, the bulk of the failures I've seen, based on crash logs, are due to issues with Extensis's auto-activation plug-ins, and we are actively engaged with them to see if they can modify their plug-ins to account for our background PDF exporting.

     

    Matthew

     
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  • Bob Levine
    Currently Being Moderated
    274. Bob Levine,
    Apr 13, 2011 9:28 AM   in reply to Matthew Laun
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    Matt,

     

    Is this a Windows and Mac thing? I've yet to see it on Windows but I have a client on Mac who had to disable the plugin.

     

    Bob

     
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  • Matthew Laun
    Currently Being Moderated
    275. Matthew Laun,
    Apr 13, 2011 11:40 AM   in reply to Bob Levine
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    I've yet to see a Windows report. It could be Mac specific because the crash involves the Extensis plug-ins calling a progress indicator, which in turn utilizes Mac OS utility code.

     

    Matt

     
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  • portersmith
    Currently Being Moderated
    276. portersmith,
    Apr 14, 2011 1:09 PM   in reply to Daniel Cilia
    Report

    I'm havinig this same issue.  It's now April of 2011.....has this been fixed by Adobe? Thanks for any help. I'm beginning to go insane!

     
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  • claidheamdanns
    Currently Being Moderated
    277. claidheamdanns,
    Apr 14, 2011 1:24 PM   in reply to portersmith
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    Have you turned preflight off? That continues to be the best solution for me. Almost no crashes or hanging during PDFing with the preflight tool turned off.

     
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  • Harbs.
    Currently Being Moderated
    278. Harbs.,
    Apr 14, 2011 1:37 PM   in reply to Laubender
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    If recent history is an indication, you can expect more bug fixes for CS5. There was even an official update for CS4 not to long ago and developers who have access to the rapid release program have gotten CS3 updates as recently as 4 months ago and CS4 updates as recently as 2 months ago...

     

    FWIW, The IS a 7.0.4 update on the horizon which fixes a couple of bugs that affected me personally...

     

    Of course, whether there will be a 7.0.5 update that will make it to the masses still remains to be seen. If there are major bugs fixed, I'd bet on yes.

     

    Harbs

     
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  • Matthew Laun
    Currently Being Moderated
    279. Matthew Laun,
    Apr 14, 2011 2:32 PM   in reply to portersmith
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    @portersmith,

    Have you tried disabling Extensis plugins, or do you not have them installed?

     

    Matthew

     
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