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Install Issues with Adobe AIR Tired all other suggestions

Apr 6, 2011 9:09 PM

Trying to install Adobe Air.  I have seen recomendations to use a MS clean up utility, but that is no longer there.  Other 3rd party utilities to clean up a previous instalation not working or cost $$.

 

I have tried both the Adobe Air that Amozon recomends for their new "cloud" program and also downloading directly from the Adobe site.

 

Someone Please help

 

here is a copy of the log file:

 

 

[2011-04-06:21:29:38] Bootstrapper begin with version 2.5.0.16600 on Win x86

[2011-04-06:21:29:38] No installed runtime detected

[2011-04-06:21:29:38] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer

[2011-04-06:21:30:27] Download success

[2011-04-06:21:30:27] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7

[2011-04-06:21:30:27] Download success

[2011-04-06:21:30:28] Detached signature verified

[2011-04-06:21:30:28] Begin cert chain validation

[2011-04-06:21:30:28] Begin crl download from http://crl.adobe.com/prodSvce.crl

[2011-04-06:21:30:33] Download failure: could not retrieve crl crypt object

[2011-04-06:21:30:33] Begin crl download from http://crl.adobe.com/cds.crl

[2011-04-06:21:30:38] Download failure: could not retrieve crl crypt object

[2011-04-06:21:30:38] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary, deltaRevocationList;binary

[2011-04-06:21:30:38] Download failure: could not retrieve crl crypt object

[2011-04-06:21:30:38] Cert chain validation succeeded

[2011-04-06:21:30:38] Launching subprocess with commandline "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR96.tmp\Amazon MP3 Uploader"

[2011-04-06:21:30:42] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:21:30:42] Commandline is: -x1 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR96.tmp\Amazon MP3 Uploader"

[2011-04-06:21:30:42] No installed runtime detected

[2011-04-06:21:30:42] Invoking Application Installer for combined install

[2011-04-06:21:30:42] Launching subprocess with commandline C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR99.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR99.tmp -withRuntime -url "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR96.tmp\Amazon MP3 Uploader"

[2011-04-06:21:30:42] Application Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:21:30:42] Commandline is: -runtime C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR99.tmp -withRuntime -url "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR96.tmp\Amazon MP3 Uploader"

[2011-04-06:21:30:42] No installed runtime detected

[2011-04-06:21:30:43] Validating app in folder C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR96.tmp\Amazon MP3 Uploader

[2011-04-06:21:30:46] Application signature verified

[2011-04-06:21:30:46] Unpackaging/validation complete

[2011-04-06:21:30:50] Starting combined runtime and app install.

Installing runtime version 2.6.0.19120.

Installing app com.amazon.music.uploader version 1.0.1 to C:\Program Files\Amazon\Utilities using the source file at C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR96.tmp\Amazon MP3 Uploader

[2011-04-06:21:30:50] Installing msi at C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR99.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}

[2011-04-06:21:30:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:21:30:50] Rolling back install of C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR99.tmp\setup.msi

[2011-04-06:21:30:50] Rollback complete

[2011-04-06:21:30:50] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:21:30:54] Application Installer end with exit code 7

[2011-04-06:21:30:54] Subprocess app installer failed (7)

[2011-04-06:21:30:54] Runtime Installer end with exit code 7

[2011-04-06:21:30:55] Subprocess Runtime Installer failed (7)

[2011-04-06:21:30:55] Bootstrapper end with exit code 7

[2011-04-06:23:11:53] Bootstrapper begin with version 2.5.0.16600 on Win x86

[2011-04-06:23:11:53] No installed runtime detected

[2011-04-06:23:11:53] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer

[2011-04-06:23:12:42] Download success

[2011-04-06:23:12:42] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7

[2011-04-06:23:12:42] Download success

[2011-04-06:23:12:42] Detached signature verified

[2011-04-06:23:12:42] Begin cert chain validation

[2011-04-06:23:12:42] Begin crl download from http://crl.adobe.com/prodSvce.crl

[2011-04-06:23:12:47] Download failure: could not retrieve crl crypt object

[2011-04-06:23:12:47] Begin crl download from http://crl.adobe.com/cds.crl

[2011-04-06:23:12:52] Download failure: could not retrieve crl crypt object

[2011-04-06:23:12:52] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary, deltaRevocationList;binary

[2011-04-06:23:12:52] Download failure: could not retrieve crl crypt object

[2011-04-06:23:12:52] Cert chain validation succeeded

[2011-04-06:23:12:53] Launching subprocess with commandline "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2B.tmp\Amazon MP3 Uploader"

[2011-04-06:23:12:59] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:23:12:59] Commandline is: -x1 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2B.tmp\Amazon MP3 Uploader"

[2011-04-06:23:12:59] No installed runtime detected

[2011-04-06:23:12:59] Invoking Application Installer for combined install

[2011-04-06:23:12:59] Launching subprocess with commandline C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2D.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2D.tmp -withRuntime -url "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2B.tmp\Amazon MP3 Uploader"

[2011-04-06:23:12:59] Application Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:23:12:59] Commandline is: -runtime C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2D.tmp -withRuntime -url "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2B.tmp\Amazon MP3 Uploader"

[2011-04-06:23:12:59] No installed runtime detected

[2011-04-06:23:13:00] Validating app in folder C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2B.tmp\Amazon MP3 Uploader

[2011-04-06:23:13:02] Application signature verified

[2011-04-06:23:13:02] Unpackaging/validation complete

[2011-04-06:23:13:09] Starting combined runtime and app install.

Installing runtime version 2.6.0.19120.

Installing app com.amazon.music.uploader version 1.0.1 to C:\Program Files\Amazon\Utilities using the source file at C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2B.tmp\Amazon MP3 Uploader

[2011-04-06:23:13:09] Installing msi at C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2D.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}

[2011-04-06:23:13:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:13:10] Rolling back install of C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2D.tmp\setup.msi

[2011-04-06:23:13:10] Rollback complete

[2011-04-06:23:13:10] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:13:13] Application Installer end with exit code 7

[2011-04-06:23:13:13] Subprocess app installer failed (7)

[2011-04-06:23:13:13] Runtime Installer end with exit code 7

[2011-04-06:23:13:13] Subprocess Runtime Installer failed (7)

[2011-04-06:23:13:13] Bootstrapper end with exit code 7

[2011-04-06:23:13:32] Bootstrapper begin with version 2.5.0.16600 on Win x86

[2011-04-06:23:13:32] No installed runtime detected

[2011-04-06:23:13:32] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer

[2011-04-06:23:14:21] Download success

[2011-04-06:23:14:21] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7

[2011-04-06:23:14:21] Download success

[2011-04-06:23:14:22] Detached signature verified

[2011-04-06:23:14:22] Begin cert chain validation

[2011-04-06:23:14:22] Begin crl download from http://crl.adobe.com/prodSvce.crl

[2011-04-06:23:14:27] Download failure: could not retrieve crl crypt object

[2011-04-06:23:14:27] Begin crl download from http://crl.adobe.com/cds.crl

[2011-04-06:23:14:32] Download failure: could not retrieve crl crypt object

[2011-04-06:23:14:32] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary, deltaRevocationList;binary

[2011-04-06:23:14:32] Download failure: could not retrieve crl crypt object

[2011-04-06:23:14:32] Cert chain validation succeeded

[2011-04-06:23:14:32] Launching subprocess with commandline "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2E.tmp\Amazon MP3 Uploader"

[2011-04-06:23:14:38] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:23:14:38] Commandline is: -x1 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2E.tmp\Amazon MP3 Uploader"

[2011-04-06:23:14:38] No installed runtime detected

[2011-04-06:23:14:38] Invoking Application Installer for combined install

[2011-04-06:23:14:38] Launching subprocess with commandline C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR38.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR38.tmp -withRuntime -url "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2E.tmp\Amazon MP3 Uploader"

[2011-04-06:23:14:38] Application Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:23:14:38] Commandline is: -runtime C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR38.tmp -withRuntime -url "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2E.tmp\Amazon MP3 Uploader"

[2011-04-06:23:14:38] No installed runtime detected

[2011-04-06:23:14:40] Validating app in folder C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2E.tmp\Amazon MP3 Uploader

[2011-04-06:23:14:41] Application signature verified

[2011-04-06:23:14:41] Unpackaging/validation complete

[2011-04-06:23:14:45] Starting combined runtime and app install.

Installing runtime version 2.6.0.19120.

Installing app com.amazon.music.uploader version 1.0.1 to C:\Program Files\Amazon\Utilities using the source file at C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR2E.tmp\Amazon MP3 Uploader

[2011-04-06:23:14:45] Installing msi at C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR38.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}

[2011-04-06:23:14:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:14:45] Rolling back install of C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\AIR38.tmp\setup.msi

[2011-04-06:23:14:45] Rollback complete

[2011-04-06:23:14:45] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:14:47] Application Installer end with exit code 7

[2011-04-06:23:14:47] Subprocess app installer failed (7)

[2011-04-06:23:14:47] Runtime Installer end with exit code 7

[2011-04-06:23:14:48] Subprocess Runtime Installer failed (7)

[2011-04-06:23:14:48] Bootstrapper end with exit code 7

[2011-04-06:23:15:26] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:23:15:26] Commandline is:

[2011-04-06:23:15:26] No installed runtime detected

[2011-04-06:23:15:29] Starting runtime install. Installing runtime version 2.6.0.19120

[2011-04-06:23:15:29] Installing msi at c:\docume~1\compaq~1\locals~1\temp\air39.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}

[2011-04-06:23:15:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:15:29] Rolling back install of c:\docume~1\compaq~1\locals~1\temp\air39.tmp\setup.msi

[2011-04-06:23:15:29] Rollback complete

[2011-04-06:23:15:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:15:34] Runtime Installer end with exit code 7

[2011-04-06:23:37:42] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86

[2011-04-06:23:37:42] Commandline is:

[2011-04-06:23:37:42] No installed runtime detected

[2011-04-06:23:37:45] Starting runtime install. Installing runtime version 2.6.0.19120

[2011-04-06:23:37:45] Installing msi at c:\docume~1\compaq~1\locals~1\temp\air43.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}

[2011-04-06:23:37:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:37:45] Rolling back install of c:\docume~1\compaq~1\locals~1\temp\air43.tmp\setup.msi

[2011-04-06:23:37:45] Rollback complete

[2011-04-06:23:37:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-04-06:23:43:49] Runtime Installer end with exit code 7

 

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