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New update for Community Help application - version 3.5 now available

Apr 7, 2011 3:11 PM

Hi: just a quick announcement that the engineering team has released version 3.5 of the Adobe Community Help application.  This update is a very significant release that directly addresses a lot of the feedback that we’ve been hearing from the community.  The most significant changes include:






Tabbed Browsing

Ability to open multiple pages   from multiple sources simultaneously



Ability to bookmark your   favorite URLs; note: we prepopulate a set of suggested bookmarks for you   based on the products you have installed.  Users can of course   add/edit/delete any bookmarks that they choose and can organize them via   folders, etc.


Search/Browse History

Ability to view previous pages   browsed or search results (including previously used filter options, search   collections, online/offline search status, refinements, and more).


Flash Platform ASLR

Ensures developers  only   have to download one copy of the ASR and not separate, multiple copies for   Flash vs. Flex, etc. 


Revamped local content   download workflow


The entire local content   download workflow has been reworked!  We have removed the pop-up dialog   box and moved the “content update” notification to the footer of the app as   well as the homescreen.  This ensures an uninterrupted workflow for   users who simply want to access content first and foremost.


Performance improvements

The team has worked especially   hard on improving the start-up and browsing performance by consolidating a   number of disparate server calls into a single initialization service that is   only performed at launch.  This enables us to cache a number of assets   and reduce network calls/dependencies.


Silent application updates

Similar to the changes in the   local content download experience, we have also revamped the update   experience for the application itself!  Going forward, app updates will   be downloaded in the background without interruption to the user workflow.


Set-and-forget search options

Search options are now sticky   from session to session – for example, if you check the Search Adobe   Reference check box for  Photoshop, the CHC will remember those options   the next time you open the app. This applies to refinements too.


Much more!!

Minimize to sytem tray (for PC   users only); upgrade to Flex 4.1 and AIR 2.5; and many, many other   enhancements, fixes, etc.!


Note: many of these features were part of our earlier 3.4 release – as some of you know, we had to pull down that release shortly after launch due to server/hardware issues. So only a few users were able to update at the time.  CHC 3.5 is now a general release that will support all users and has been extensively tested to ensure robust performance and stability.


To update your app, simply open the Community Help application from your hard disc or visit our download page on


Please leave your comments/feedback here in this forum -- and feel free to spread the word!

  • Currently Being Moderated
    May 9, 2011 2:06 AM   in reply to Mark Nichoson

    Hi Mark!


    I need to install latest Adobe Community Help silently to our corporate desktops. Are there any command-line syntax to do this and where I can download installer package?








    Mark as:
  • Pierre Courtejoie
    7,043 posts
    Jan 11, 2006
    Currently Being Moderated
    Oct 12, 2011 1:24 AM   in reply to weedee77

    Mark, shouldn't this info be replicated in the community help blog? (and somebody should try to fix the autoplay of the video on that page!)

    Mark as:

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