So, I just got off the phone again. Had to restart at Level 1. Had to rexplain and demonstrate everything. Only to be told after 40 minutes

that they will re-escalate to level 2.

Is there a solution for this?

It seems the things I am seeing on this thread are often contrary to the beliefs of the support on the phone. Does the information from these threads get disseminated to the phone support?

Brad

Ravi, et al.,

I'd like to suggest a regroup on this.

The goal, I think, is to produce a Presenter app that will be compatible with Powerpoint 2010.

Presenter works just fine on Powerpoint 2007.

My thought:  Rather than drill and drill and drill into settings and registries and workarounds with patch after patch after patch; I for one, could wait a month, or two, until:

Until you come out with Presenter 8.  Something that you've bulletproofed to death and know will work, period, end of story.

What say you?

Glen Gummess

P.S.  I would expect a serial number.  I entered it with Presenter 7, with the workarounds, and it took.  The problem is that Presenter 7 just doesn't function with Powerpoint 2010.  It breaks.

All,

I have called back on my ticket, and it is still in process at Tier 2. I will report back as soon as I have anything useful.

Brad

My saga continues, but I did just receive a call from Tier 2 support. They have requested some log files as well as my specific PPT version information.

I am encouraged!

All,

While I have not received a fix from Adobe, my IT Director did solve my problem.

For now, I am running a Windows Virtual Machine with XP and Office 2010. I ran the Presenter Installer for 2010, all of the patches in sequence, and I am up and able to work.

If you have an XP license laying around, it works as a patch for now.

Brad

I performed another way to diagnise this issue today.

I bought a new hard drive and a new Windows 7 (64-bit) full install software installation.

I started with a new hard drive--no other hard drives in the system-- and did a fresh installation of Windows 7 and Office 2007.

All went well.

Then I installed Presenter 7 from the Adobe web site. It installed into PowerPoint 2007.

Then I tried to add a recording to a PowerPoint 2007 presentation. I received the same  error message that I received when I started this thread.

Since this is an installation on a new machine how can this occur? Is there something wrong with Adobe Presenter 7 on Windows 7 64-bit? I do not have any other software on the hard disk other than Windows 7,Office 2007 and Presenter.

Very confused by this software issue.

Regards...Dave

Hi Ravi,

I purchased the e-Learning Suite2 and MS Office 2010. I installed both on a new PC.

I posted a comment in another post about Windows 7 2010 compatibility with Presenter 7. It looked like the installation went fine, but I could neither see the Presenter application in my Start window (like I can with all of the other eLearning Suite applications).

I clicked open the Adobe application folder on my hard drive and can see a folder for Presenter 7.

The folder contains a Presenter Windows Installer. So I double-clicked that and got the installation wizard for Presenter.

When I started, it asked me to close PowerPoint which I did. I then got as far as the screen asking me to enter my serial number and when I enter the number on my eLearning Suite CD (the one I used to install the other eL2 applications), I got an invalid serial number message.

Any suggestions?

Thanks,

mindforge

I've downloaded and installed all of the patches.

No change.

What's next?

Win 7 (32 bit)

Powerpoint 2007

For the issue where Adobe Presenter opens and thereafter throws the "unlicensed" message, please try the following steps:

1. Go to “Installed Dir (C: or D: etc) \ Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db” and take a back up of your “cache.db”
2. Delete the cache.db and launch Adobe Presenter again
3. It will prompt you to enter the license key again
4. Once done, it should work as expected

Please update the forum with your observations. Make sure to keep the backup in #1 handy.

Nirupam Tewary

Adobe Systems

-

-

-

I have tried this. It did not solve the problem, it just created a new cache.db

rg

Well that's weird,  I just opened Adobe Acrobat, and had to give Acrobat my

license key.

Scared me, but Acrobat at least seems to be working.

Well, I did the uninstall - reinstall, re-patch, and it did not help.

same problem on 4 pc's here...

surely the install files have changed at some time because I've had Presenter 7

working on Windows 7 with Office 2010  for ages...

then we upgrade our pc's to CS5 so I reinstalled everything from scratch and now

it will not work on any of them!

this is completely unacceptable in my opinion, why is it that other Adobe products

are patched regularly but good ol' Presenter always has something wrong with it?

I've been using this for years and there is always an issue somewhere.

please Adobe fix this bs 'cuz I'm getting hassled from all sides and can do nothing about it!

Hello Everyone,

I have successfully installed Windows 7, Office 2010 and Presenter 7 on a 32 bit machine.  I was able to record and publish.

I did not do anything to the registry.  Most of our users would have a problem with doing this.  Make sure you update your Windows 7 to service pack 1.  I also updated PowerPoint with a security patch.  Then you need to install presenter 7.  If you have installed presenter, you need to uninstall it.  I was able to record on several slides and then publish.

I hope this helps everyone.

Chris

Hi Chris,

Good to hear that it works for you. I would recommend to all of the folks who is having this issue, uninstall Presenter and update your Microsoft Windows 7 to SP1 and try installing Presenter again. See if this works for you.

Thanks,

Ravi

rene-g wrote:

 

...

 

This is well meant but does NOT help.

 

...

The same to me: Windows 7 SP1, registry cleaning and several uninstalls/re-installs doesn't help. The plugin is still buggy and won't work

Sorry but you have to fix this. Obviously many people have the problem at this time...

Do not change anything in the registry entries as I did not.  The one machine here on campus that did change his registry, we put back to the original.

Chris

I have the same problem.

Running Windows 7 Professional (64-bit) with PowerPoint 2007 (32-bit). It worked previously on my laptop when I was running 32-bit version. But, moved to 64-bit due to application requirements (needed to be able to access more memory).  The software works on my desktop (Windows 7 Home Premium 64-bit) but not on my laptop.  Could it be the difference between Professional and Home Premium?

Adobe told me they would not help me since I am running 64-bit OS and Presenter is not certified on that. This answer came after 6+ hours (over a few days) of talking to many different support technicians.

Not good for us. We rely on Presenter to create content for our meetings in Connect Pro. With it not working, we may be forced to re-evaluate using Connect Pro.

Presenter makes it easy to create the type of content we want. We had no problems with any of this until March of this year.

Sadly, Adobe is not investing in Presenter. It would not surprise me if they are getting ready to drop it all together.

The latest eLearning Suite has the same version 7 as the Suite we purchased 2 years ago. I have uninstalled / reinstalled.

Please figure out an answer (anyone???).

Dear Adobe Presenter users,

It seems that there is somewhat of a mix-up in this thread. There are 2 issues being discussed -

1. Presenter 7 is installed and licensed but when you access it inside PowerPoint, it throws the message that it is not licensed and does not let you proceed. This thread is for this particular issue only. There is a bug report in the Adobe bug database for this issue as well and is being actively looked into.

2. Installation fails or installation completes but Presenter does not appear inside PowerPoint. This issue mostly seen on 64 bit machines and it is for this issue that certain registry changes are being suggested. The thread for that issue is http://forums.adobe.com/message/3608585#3608585.

Thank you for using Adobe software and reporting the issues. We are confident of identifying appropriate resolution to both issues soon.

Nirupam Tewary

Quality Manager, Adobe Systems

I am a bit dissapointed not hearing from Adobe on this. In the meantime I have done a bit of hacking.

This is how I got around the problem were 'Presenter 7' brings up the EULA page for too short a moment to be able to accept it, and then thinks it was declined, and subsequently shows an error saying: "Adobe Presenter failed to open because either it is not licensed or there is an error".

So I hacked the EULA html file (see below)

After installation of Presenter 7, replace the content of the file

C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\install.html

with the following content, where the line in bold is the important one

================================================================
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>License Agreement</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<link href="./../default.css" rel="stylesheet" type="text/css">
<script language="javascript" src="./../domutils.js"></script>
<script language="javascript" src="./../wizardcore.js"></script>
</head>

<body onload="doAccept()" background="./../background.png">

</body>
</html>
================================================================

This will accept the EULA automatically and enables you to work afterwards.

This is not a fix, but a work around.

This worked for me and I do not accept any responsability. Obviously Adobe also thinks you are on your own.

rg