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  • Currently Being Moderated
    Apr 16, 2011 5:39 AM   in reply to FU_Paladin

    yup cheers...

    got me going again thank god

     
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  • Currently Being Moderated
    Apr 17, 2011 8:24 PM   in reply to FU_Paladin

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 17, 2011 9:45 PM   in reply to rokestah

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 17, 2011 11:05 PM   in reply to FU_Paladin

    hi FU_Paladin

     

    I am the QA manager for Adobe Presenter and am looking at the issue you are facing. In this regard, can you provide some additional detail of the issue you are facing:

     

    - Is Presenter part of your ELS2 suite or a stand alone purchase?

    - What is the behavior you observe after installation?

    - Have you executed the Office2010_els2 patch while installing?

    - would you be able to make a registry change similar to the one that the Office2010_els2 patch makes in order to overcome the issue?

     

    You may respond to me directly at ntewary@adobe.com

    thanks

     

    Nirupam Tewary

    Adobe Systems

     
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  • Currently Being Moderated
    Apr 18, 2011 2:06 AM   in reply to nirupam_tewary

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 21, 2011 1:40 PM   in reply to rene-g

    RG,

     

    Thanks for the attempt, but no dice on my end. In fact, I had to create the index.html file from scratch. It was not in the EULA folder.


    Brad

     
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  • Currently Being Moderated
    Apr 21, 2011 1:48 PM   in reply to BBOUTE

    Hi Brad and everyone,


    Finally it comes to be an issue with IE9. A pre-accepted EULA works fine, but if the product is installed after IE9 has been installed, the Javascript is unable to execute and hence the EULA is not visible.


    So whoever is having this issue, they may need to revert back to IE8 to get Adobe Presenter in action again. Finally mine is live again.

     

    Thanks,

    Ravi

     
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  • Currently Being Moderated
    Apr 21, 2011 2:05 PM   in reply to BBOUTE

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 21, 2011 4:34 PM   in reply to Davelg7

    Please advise...  I have new install of ELS2 Office 2010 32 bit on a Windows7 64 bit machine.  I have followed the advice to alter the registry key in another thread and finally Presenter appears when I open PowerPoint, but now I have this thread's problem.  I tried to go in an alter the EULA code as suggested as a work around, but the computer would not allow my to save the editted EULA file.  It told me I could not save to this space and to contact the administrator.  I am the administator on this machine.  Can any body clarify.  I found the EULA file, but I do have IE9.

     

    Thanks, Amy

     
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  • Currently Being Moderated
    Calculating status...
    Apr 21, 2011 3:34 PM   in reply to || -- HacKer -- ||

    RAVI!

     

    You're brilliant! That's it! How did you guys figure that out?

     

    1. Uninstall IE9 http://isc.sans.edu/diary.html?storyid=10555
    2. Restart.
    3. Open Powerpoint.
    4. Launch an Presenter function.
    5. Accept EULA.
    6. Get workin'.
     
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  • Currently Being Moderated
    Apr 21, 2011 4:22 PM   in reply to Davelg7

    OK. Thanks for info on uninstalling IE9.  I'm back to IE8 and Presenter seems to work for the first time!  Thank you all so much.  I will try out complete functionality soon.  Amy

     
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  • Currently Being Moderated
    Apr 21, 2011 8:51 PM   in reply to jayheins

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 21, 2011 9:16 PM   in reply to AmyBadura

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 25, 2011 7:27 PM   in reply to jayheins

    Uninstalling IE9 worked for me as well!!!!

     

     
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  • Currently Being Moderated
    Apr 25, 2011 8:05 PM   in reply to BBOUTE

    I will be out of the office starting  15/04/2011 and will not return until

    16/05/2011.

     

    I will be out of the office on annual leave and will have no access to my

    emails.  If your matter is urgent then please contact my colleagues Carmen

    Shields or Sonia Savage.  Alternatively I will deal with your query on my

    return.

     
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  • Currently Being Moderated
    Apr 28, 2011 10:09 AM   in reply to Davelg7

    My Solution:

     

    I was running windows Professional 7 64 bit with MS office / PowerPoint 2007.

     

    I downloaded the free Windows XP mode, uninstalled Office 2007, then reinstalled Office 2007 in XP mode and then installed Presenter, then the four patches.

     

    That works. So far.

     
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  • Currently Being Moderated
    Apr 28, 2011 10:51 AM   in reply to rene-g

    Has anyone had a problem with spontaneous rebooting in Windows 7 since applying this hack?

     

    My computer started randomly rebooting itself two days ago, and I'm trying to pinpoint the cause.

     

    Thanks,

     

    -Paul

     
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  • Currently Being Moderated
    May 4, 2011 4:49 AM   in reply to PHam11

    Hi Paul,

     

    Which hack are you talking about? Can you please elaborate?

     

    Thanks,

    Ravi

     
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  • Currently Being Moderated
    May 4, 2011 6:09 AM   in reply to || -- HacKer -- ||

    Ravi,

     

    I used Rene-q's hack:

     

    So I hacked the EULA html file (see below)

     

    After installation of Presenter 7, replace the content of the file

     

    C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\install.html

     

    with the following content, where the line in bold is the important one

    ================================================================
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
    <html>
    <head>
    <title>License Agreement</title>
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <link href="./../default.css" rel="stylesheet" type="text/css">
    <script language="javascript" src="./../domutils.js"></script>
    <script language="javascript" src="./../wizardcore.js"></script>
    </head>

    <body onload="doAccept()" background="./../background.png">

    </body>
    </html>
    ================================================================

     

    My computer is now in the shop, confounding my computer expert, as it continues to randomly turn itself on and off.  The good news is that the laptop I installed the program on is NOT showing the same symptoms.  I think it is probably something else.

     

    -Paul

     
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  • Currently Being Moderated
    May 4, 2011 6:21 AM   in reply to PHam11

    Paul,

     

    Most likely your comp turning itself on and off is unrelated to Presenter?

     

    Notice earlier in the thread that uninstalling IE9 solves the Presenter licensing problem.

     
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  • Currently Being Moderated
    May 13, 2011 12:33 PM   in reply to || -- HacKer -- ||

    Is this seriously the fix, to uninstall IE9? My issue is slightly different in that I am trying to do the 30 day trial but getting the same response as in this thread - yet if the solution to even test it is to go through the pain of playing with IE installs, I think I'd rather stay with Articulate. What am I missing here? Oh, and I'm on Win 7 64-bit Home Premium, no SP1, PPT 2007. And IE isn't my default browser, Chrome (11.0.696.65) is.

     
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  • Currently Being Moderated
    Calculating status...
    May 13, 2011 1:41 PM   in reply to jessewilkins

    As strange as it seems the uninstall IE 9 "fix" does fix it. At least for me and as far as I know others too.

     
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  • Currently Being Moderated
    May 13, 2011 2:45 PM   in reply to David Gillooly

    Hi David,

     

    Yes, that seems to have solved my nuance of this issue as well - still can't see why that would be the problem but I'm not gonna hold my breath for Adobe or Microsoft to address whoever is more at fault....

     

    jesse

     
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  • Currently Being Moderated
    May 19, 2011 12:11 AM   in reply to Davelg7

    For me it worked creating a folder "undefined" under "Adobe Presenter\legal" and to copy the license.html file from one of the subfolders there (eg. from en_GB or en_US). After that I could accept the licence.

     
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  • Currently Being Moderated
    Jun 11, 2011 2:41 AM   in reply to Davelg7

    I had the same issue under Windows Vista x64. The solution to uninstall IE9 is "strange" but it worked

     
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  • Currently Being Moderated
    Calculating status...
    Jun 11, 2011 4:08 PM   in reply to nirupam_tewary

    Dear Adobe support

    I have this same problem of not being able to start the program after installation, as the licence agreement cannot be accepted : the software is stuck there and i have to 'kill' powerpoint.  I use Firefox as webrowser so i still have IE8 on my machine (Win XP pro, sp3)  It might indeed be a javascript issue, can you please help? Reports about this error apparently started in March (according to this forum) we are in June, it is still not fixed ?? or I missed something ?  Thanking you in advance / Riccardo

     
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  • Currently Being Moderated
    Jun 30, 2011 11:33 AM   in reply to rene-g

    This worked perfectly thank you.

     

    Although, the install.html file was at C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\en_US\install.html for me.  (bolded the diff) and I had to run my text editor as administrator to be able to edit it.  Worked fine after that.

     

    Thanks again!

     
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  • Currently Being Moderated
    Jul 1, 2011 7:34 PM   in reply to Davelg7

    For those struggling with the Presenter installer issue and particularly Office 2010 support, I have good news.

     

    Adobe Presenter 7.07 coming this quarter is in private beta and soon for quick release. It will be a single new installer rather than having to go through all the patches. It is ActionScript 3 based and designed to work with Connect 8.2 (service pack 2 due in early August). These both are designed to work best with Caprivate 5.5 and all three are now ActionScript 3 based which will help the conversion issues and incompatibilities.  Stay tuned there is light at the end of the tunnel.

     

    Hope that helps.

     
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  • Currently Being Moderated
    Jul 3, 2011 9:04 AM   in reply to Heyward Drummond

    Its good to hear that a 7.07 patch may fix that issue.

     

    However, one of the original issues during installation was the eLs members were not able to install presenter using their eLs serials. Will this issue be fixed in the next patch too?? Perhaps by making eLs serials valid for Presenter?

     

    Also will this patch fix the IE9 problem??

     

    EDIT: I can verify that rene-g's "fix" for the IE9 problem worked

    http://forums.adobe.com/message/3616700#3616700

    I was able to accept the EULA and the register my software

     
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  • Currently Being Moderated
    Jul 3, 2011 10:16 AM   in reply to mwyeoh

    Hi Mwyeoh

     

    IE9 issue will be fixed in the 7.0.7 release. The issue which prevented installation on stand alone Office 2010 systems also resulted in installation issues with ELS. This will also be resolved. Are you referring to any other issues? The ELS serial numbers will not become valid for Presenter, and one will need to rerun ELS installer in order to serialize Presenter 7.07. Relevant documentation will provide the details.

     

    thanks

     

    <NIRUPAM TEWARY

     
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  • Currently Being Moderated
    Sep 9, 2012 9:48 AM   in reply to nirupam_tewary

    Thanks Nirupam I have managed to fix the issues by using some f the suggestions on the forums for the time being and presenter is running well now.  RegardsMathew

    > Date: Sun, 3 Jul 2011 11:16:37 -0600

    From: forums@adobe.com

    Subject: Re: Adobe Presenter failed to open because either it is not licensed or there is an error.. Help! Adobe Presenter failed to open because either it is not licensed or there is an error.. Help!

     

    Hi Mwyeoh

     

    IE9 issue will be fixed in the 7.0.7 release. The issue which prevented installation on stand alone Office 2010 systems also resulted in installation issues with ELS. This will also be resolved. Are you referring to any other issues? The ELS serial numbers will not become valid for Presenter, and one will need to rerun ELS installer in order to serialize Presenter 7.07. Relevant documentation will provide the details.

     

    thanks

     

    <NIRUPAM TEWARY

    >

     
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  • Currently Being Moderated
    Jul 12, 2011 8:58 AM   in reply to Davelg7

    After 3 hours on the phone to Adobe and an escalation to senior techn

    ical people, I had to uninstall Explorer 9 (reverting to Explorer 8)

    , then uninstall and reinstall Presenter 7.  It now works (but I can't acces the help function for some reason).

     
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  • Currently Being Moderated
    Jul 14, 2011 9:08 AM   in reply to Davelg7

    Win7 / IE9 / Office 2010 / 64-bit PC, 32-bit Office Install

     

    After significant messing around I was able to get Presenter 7 working.  Not just working, but working with IE9, Office 2010, and no registry modification.  This is actually a combination of several things mentioned above so see earlier posts for credit where its due.

     

    I had Office 2010 installed then put Presenter 7 on the PC.  I got the same error as everyone else is describing.  To correct this do the following:

     

    • Verify that your Office install is in fact activated.
    • Verify Windows and Office updates are complete.
    • Download all the patches and apply them in order.
    • At this point you will still be receiving errors when trying to launch Presenter options through PPT.  Next we need to modify a file with notepad.
    • Browse to C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\en_US\install.html
    • Right click and open with Notepad, make sure to uncheck the box to use this program all the time.
    • Modify line 11 to read: <body onload="doaccept()" background="./../background.png">

    Modified section should now read as follows:

     

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
    <html>
    <head>
    <title>License Agreement</title>
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <link href="./../default.css" rel="stylesheet" type="text/css">
    <script language="javascript" src="./../domutils.js"></script>
    <script language="javascript" src="./../wizardcore.js"></script>
    </head>

    <body onload="doaccept()" background="./../background.png">

    <div id="eula_main-title" class="main-title">
      License Agreement
    </div>

     

    (Earlier post indicated to replace the entire contents of this file, only the one line needs to be modified)

    Close all windows and launch PPT, check your Presenter tab.  When you use your first Presenter menu choice you should see the EULA window which you can now accept.
    Hope this works for more of you out there.
     
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  • Currently Being Moderated
    Jul 14, 2011 9:26 AM   in reply to jadinfrost

    I, too, have encountered errors in the installation and performance of Adobe Presenter 7 with Powerpoint 2010, on Windows 7 and in Windows XP, service Pack 3, and who knows what other variants of the same issue.

     

    I, too, have fixed the problem.  But therein lies the problem.  I am in a software support role at my educational institution, the University of St. Francis in Joliet, and my primary clientele are faculty.  Adobe Presenter has been adopted widely by USF faculty to the point where they depend on it.  I repeat:  Our faculty depend on Adobe Presenter, and have been doing so for years.  It's been reliable and highly useful in presenting content.

     

    Until now.

     

    I said the problem is in the fix.  Here is what I mean by that:  On a Windows XP, SP3 machine, which meets Adobe system requirements, we recently upgraded from Office 07 to Office 10, which includes Powerpoint 2010.  Presenter crashed, of course.  I then:

    1. Uninstalled Presenter 7 through Windows add-remove programs.
    2. I made sure we had the latest version of Flash installed.  (and I continually update it through AIR).
    3. From our hosted Adobe Connect server, I downloaded and installed the Presenter 7 add-in.
    4. In Powerpoint, I went to Help > updates, and downloaded Presenter 7.01.  I ran it, and had to quit Powerpoint to continue, then ran it successfully.
    5. In Powerpoint, I went to Help > updates, and downloaded Presenter 7.02.  I ran it, and had to quit Powerpoint to continue, then ran it successfully.
    6. In Powerpoint, I went to Help > updates, and downloaded Presenter 7.05.  I ran it, and had to quit Powerpoint to continue, then ran it successfully.
    7. In Powerpoint, I went to Help > updates, and downloaded Presenter 7.06.  Guess what I did?  You guessed right.  I ran it, and had to quit Powerpoint to continue, then ran it successfully.

     

    There is a secret missing step in all this.  Each time I clicked Help, I had to open the Help application, then close it, then click Help again to get "updates" to appear.

     

    That machine now runs Powerpoint with Presenter.  Problem solved?  Not.

     

    Adobe used to understand this, and they now need to repair back to that old understanding.  At the risk of being strident and emphatic, I will put this in bold and in caps:  FACULTY CANNOT AND WILL NOT BE EXPECTED TO JUMP THROUGH THESE HOOPS TO GET A SOFTWARE TO WORK! 

     

    I now face the following prospect:  Going to every faculty member's computer that has been upgraded to Powerpoint 2010 and going through these torturous steps.  But, that's not all.  Our university has a very strong and benchmark-setting online program.  I may have to use Adobe Connect meetings to go to remote computers, take control of them, and go through the same procedures with faculty who reside abroad, all over the country.  I am not unwilling to do this, but I do not expect 100% success either.

     

    I now address Adobe directly.  Adobe, listen.  You've got a patch that's in private beta?  Bulletproof it and roll it out with all deliberate speed.  Immediately.  NowFor education, this is a nightmare that will absolutely threaten what has been a workhorse solution for many educational needs.

     

    Respectfully,

     

    Glen Gummess

    Instructional Designer and Adobe Connect administrator

    University of St. Francis

    Joliet, IL

     
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  • Currently Being Moderated
    Jul 14, 2011 7:59 PM   in reply to Glen Gummess

    Hi Glen

     

    The next update of Adobe Presenter will roll in all patches and also address the 64 bit OS and the IE9 related issues, besides several others. This will be out soon.

     

    <NIRUPAM TEWARY

     
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  • Currently Being Moderated
    Aug 11, 2011 6:13 PM   in reply to Davelg7

    GREAT NEWS ON THIS TOPIC:

     

    ADOBE PRESENTER 7.07 IS A MAJOR UPGRADE AND FIXES A WHOLE LOT OF INSTALL ISSUES. PLEASE GET THE CODE HERE:

     

    http://www.adobe.com/products/presenter/

     

    TAKE A LOOK DOWN THE RIGHT SIDE OF THE PAGE AND SEE THE LINK THAT DISCUSSES CURRENT CUSTOMERS DESIRING THE UPDATE. THAT IS A COMPLETE DOWNLOAD OF PRESENTER. JUST HAVE YOUR SERIAL NUMBER HANDY.

     

    TAKE NOTE:

     

    1- ADOBE RECOMMENDS PRESENTER 7.07, ADOBE CONNECT 8.1.2, AND ADOBE CAPTIVATE 5.5 AS THE COMBINATION TRULY DESIGNED TO WORK GREAT TOGETHER

     

    2. THERE IS A TRANSITION FROM ACTIONSCRIPT 2 TO ACTIONSCRIPT 3 IN THESE PRODUCTS AND THAT IS WHY WE RECOMMEND MAKING SURE YOU USE THESE VERSIONS FOR THE VERY BEST EXPERIENCE.

     

    Adobe Connect 8.1.2 is being rolled out throughout August. It was released yesterday for download for on-premise customers and you can download from this location which includes instructions:  http://se.adobe.acrobat.com/eightdot1dot2

    (It assumes and requires that you have updated your Adobe Connect Server o version 8.1.1 first)

     
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  • Currently Being Moderated
    Aug 11, 2011 11:59 PM   in reply to Heyward Drummond

    I dont see the link.

    It only lists 7.0.6 as the most recent update

     
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  • Currently Being Moderated
    Aug 12, 2011 1:04 AM   in reply to mwyeoh

    hi mwyeoh,

     

    Adobe Presenter 7.0.7 is a full installer that you can download from the downloads page at http://www.adobe.com/downloads/; it will require you to uninstall 7.0.6 manually before installation. You can use the serial key that you already would have.

     

    thanks

     

    Nirupam Tewary

    Adobe Systems

     
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  • Currently Being Moderated
    Aug 12, 2011 2:03 AM   in reply to nirupam_tewary

    sequel  of a long series of attempts of all kinds (see this forum...)

    I was hoping to see light today  with the new version you have announced, BUT:

    after desinstalling 7.06  and installing 7.07 with same the license key

    (recognised) the same problem occurs again .... I can't believe it !!

     
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  • Currently Being Moderated
    Aug 12, 2011 5:46 AM   in reply to mwyeoh

    Maybe your browser cache needs refereshing but here is what is found on that page:

    presenter.jpgsee the "Free upgrade for Adobe Presenter customers....

    See the DOWNLOAD FREE TRIAL.....that is the full version of Adobe Presenter 7.07.

     
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