Skip navigation

Problems making a PDF from Indesign CS5

Jun 1, 2010 4:50 PM

  Latest reply: Peter Spier, Aug 20, 2012 1:03 PM
Replies 1 ... 5 6 7 8 9 Previous Next
  • Currently Being Moderated
    Apr 14, 2011 3:18 PM   in reply to Matthew Laun

    For me, I tried disabling them, and in fact, even completely uninstalling them, and it didn't help at all.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 14, 2011 3:58 PM   in reply to Matthew Laun

    Hi Matthew

    Is this particular problem related to how InDesign5 now handles fonts or just with the Extensis plugin? I have never had Extensis on this computer and only use Font Book to manage my fonts. To cope with these continuing InDesign problems I have increased my ram to 16gb (no noticeable improvement), but have suspected fonts might be the problem for some time.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 14, 2011 4:10 PM   in reply to goanna2

    All,

    Again, I'm talking only in the context of PDF export failures that go away when you use the script to force the export to the foreground.

     

    There are multiple root causes involved, all of which have to do with some piece of code not anticipating the fact that the PDF export is on a background thread. We've got one fix in 7.0.3, there are changing in an upcoming update that will hopefully resolve some of the instances associated with Extensis plug-ins and other scenarios, and we are workign with Extensis to guide them on updates that they can make to avoid issues.

     

    If you have a failure that does not go away with foreground exporting, then it shouldn't be discussed on this thread.

     

    Matthew

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 3:59 AM   in reply to Matthew Laun

    Matthew,

     

    For your information:

     

    -     I have this problem on the Windows platform (XP Pro with Service Pack 3)

    -     ID version running = 7.03

    -     No Extensis plug-ins installed

    -     And the problem does go away when I force the export to the foreground (using the "book" option, just tested this to confirm)

     

    When exporting in the background, I'm able to export one (1) PDF, the subsequent exports stall and I have to force quit Indesign and restart to get it working (i.e. I'm then able to export just one PDF again...)

     

    Luckily ther is the book workaround :-)

     

    Thanks,

     

    Jan

     
    |
    Mark as:
  • Lucien Schilling
    166 posts
    Oct 2, 2007
    Currently Being Moderated
    Apr 19, 2011 5:11 AM   in reply to Bob Levine
    function(){return A.apply(null,[this].concat($A(arguments)))}

    BobLevine wrote:

     

    This is not a direct line to Adobe. It's a user to user forum.

     

    If you wish to make you case directly, do so here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    The more people they hear from the better.

     

    That said, I've yet to see this issue and while there have been several reports, it doesn't seem like a widespread problem, so the more details you can provide the better chance of seeing it fixed.

     

    Bob

    Adobe monitors the forum...

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 8:07 AM   in reply to Lucien Schilling

    Some employees monitor some threads some of the time. Most of time they don't participate, and this is not a channel to tech support. Matthew Laun has taken an interest in this particular problem, but this is a rare exception.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 8:11 AM   in reply to Peter Spier

    And Bob made that comment almost a year ago when this thread was just starting,and it was quite pertinent then.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 10:08 AM   in reply to Peter Spier

    P Spier wrote:

     

    Some employees monitor some threads some of the time. Most of time they don't participate, and this is not a channel to tech support. Matthew Laun has taken an interest in this particular problem, but this is a rare exception.

     

    I trust you're right, Peter, though I certainly don't know one way or the other.

     

    Users come here hoping to converse with Adobe on various issues because they're desperate and don't know of any other outlet to do so. It's a symptom that some kind of venue for robust dialogue between the user community and Adobe is much needed.

     

    Submitting a bug report through the submission system is prudent advice, but it's one way communication and isn't a substitute for open dialogue. It feels like shouting a wish down a well, and doesn't solve the user's immediate need for information.

     

    With individual technical support being overwhelmingly expensive for both users and the developer, there's a need for more proactive and innovative ways for users and Adobe to communicate (and elucidate and tackle sticky technical problems).

     

    Matthew's involvement here has given users productive feedback that is complementary to that provided by other users and is a step in the right direction.

     

    I'm not suggesting that this forum is or isn't the ideal venue for this (I think there are other ways to address these issues and provide after-market value to users).

     

    But, as long as users have nowhere else to go, I think we'll keep seeing people resort to the forum as a communications outlet.

     

    Cheers

     

    Tom

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 10:10 AM   in reply to Jan Germonpré

    @JanG,

    I've very much like to get your document to try to reproduce. The more reprodocible cases, the better our odds at tracking down all defects related to code not adjusted to handle the case of background threaded export. If you can, package the file, add your preflight profile (if not using the default) and PDF settings file (if not using one of the canned versions, in which case, let me know which), then post to share.acrobat.com, yousendit.com, etc, and send me the link. Oh, you can send a private message by clicking on my name anywhere in this thread and look to the upper right for the "Send Private Message" command.

     

    Sincerely,

    Matthew

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 12:30 PM   in reply to Thomas Dearie

    Thomas, very well put. I could not agree with you more.

     

    And I would also like to say a big THANK YOU to Matthew for his involvement on this forum.

     
    |
    Mark as:
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Apr 19, 2011 11:03 AM   in reply to Thomas Dearie

    What Peter is saying, and it is important to say, is that users coming to this forum should not make the mistake of presuming that Adobe personnel are reading the threads and seeing what they say. This isn't to discourage people from coming here and posting. But sometimes people get the impression that Adobe is reading what they say here (or that Peter is an Adobe employee); those things aren't true and it's worth making sure people do not labor under a misapprehension.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 12:01 PM   in reply to John Hawkinson

    John Hawkinson wrote:

     

    What Peter is saying, and it is important to say, is that users coming to this forum should not make the mistake of presuming that Adobe personnel are reading the threads and seeing what they say. This isn't to discourage people from coming here and posting. But sometimes people get the impression that Adobe is reading what they say here (or that Peter is an Adobe employee); those things aren't true and it's worth making sure people do not labor under a misapprehension.

     

    Absolutely.

     

    It's a helpful thing for users to know, and I'm sure that was the intent.

     

    It just illuminates a relevant issue that's worthy of note.

     

    As you say, we wouldn't want to discourage people from using the forum to try to open dialogue with Adobe. Quite the opposite - they should jump in and hope for the best since, for now, the forum is the only game in town.

     

    Although it's imperfect for this purpose for the reasons you noted, in this case, the dialogue has been useful and welcome. I'd like to see more of it.

     

    With luck, these discussions stimulate new ideas that can benefit users and developers alike.

     
    |
    Mark as:
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Apr 19, 2011 12:10 PM   in reply to Thomas Dearie

    Thomas: On a positive note, Brian Nemhauser, Adobe's new Director of Product Management for InDesign and Illustrator has started taking a more public role. He de-lurked over on InDesign Secrets  last week: http://indesignsecrets.com/indesign-cs-5-5-announced.php#comment-49040 4.

     

    He also recently started using Twitter: @briannemhauser, so I think he is interested in engaging with customers, at least to some degree.

     

    I'd encourage you to encourage him to be more active on these forums, and to have his technical staff do so as well. (I've already done so, but I imagine it's more useful to hear it from other customers, too.)

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 12:23 PM   in reply to John Hawkinson

    Yes - I noted that with interest (as I flew through my office on roller skates from one task to another).

     

    His commentary sounded encouraging.

     

    Cheers

     

    Tom

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 12:46 PM   in reply to Thomas Dearie

    "he de-lurked over on InDesignSecrets.com" ... lol.  Like de-cloaked, as in Romulan?

     

    AM

     
    |
    Mark as:
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Apr 19, 2011 1:02 PM   in reply to AnneMarie Concepcion

    Yup, that's right! It's actually quite a common term around here so I use it without thinking (that might tell you something about the environment I live in...).

     

    I certainly didn't mean to imply that InDesign Secrets was some kind of Neutral Zone and that we would have to be concerned about the Phasers and Photon Torpedos. Definitely nothing like that.

     

    Especially because Cmd-Opt-Shift-K doesn't do anything useful in InDesign. At least, not like it does in a certain other product. (I'm sure there are people who really use Clipping Path: Options... and would be heartbroken if it caused an interstellar incident).

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 10:03 PM   in reply to designerBeans

    I have been experiencing the same problems with files created in CS5, so it can't be a legacy issue for me. I have battled with making HR pdf's for printers for months now, and I've tested all the elements eg text to outlines, deleting guides etc and the only thing that works every time is pasting the artwork into a new document. It must be a bug to do with document setup??

     

    Try that next time!

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 19, 2011 11:29 PM   in reply to Matthew Laun

    Thanks Matthew.

     

    I sent you a private message with the link to the document.

     

    Jan

     
    |
    Mark as:
  • Lucien Schilling
    166 posts
    Oct 2, 2007
    Currently Being Moderated
    Apr 20, 2011 2:41 AM   in reply to John Hawkinson
    function(){return A.apply(null,[this].concat($A(arguments)))}

    John Hawkinson wrote:

     

    What Peter is saying, and it is important to say, is that users coming to this forum should not make the mistake of presuming that Adobe personnel are reading the threads and seeing what they say.

    The community is great and helps for 99% of the problems. The other are those problems Adobe is interested in.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 20, 2011 3:44 AM   in reply to Lucien Schilling

    But you cannot presume that a post here will be seen by the right people (a real bug report will get directed to the correct people on the team), nor that you will get any feedback if it does.

     
    |
    Mark as:
  • Lucien Schilling
    166 posts
    Oct 2, 2007
    Currently Being Moderated
    Apr 20, 2011 5:22 AM   in reply to Peter Spier
    function(){return A.apply(null,[this].concat($A(arguments)))}

    P Spier wrote:

     

    But you cannot presume that a post here will be seen by the right people (a real bug report will get directed to the correct people on the team), nor that you will get any feedback if it does.

     

    Correct. But Adobe does not respond always to real world problems that have been notified to Adobe using the "official" way! At least here you get help, if possible or you get directed to the corresponding pages, if you need to report an other way.

     
    |
    Mark as:
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    May 16, 2011 9:16 PM   in reply to John Hawkinson

    In April I wrote:

    I certainly didn't mean to imply that InDesign Secrets was some kind of Neutral Zone and that we would have to be concerned about the Phasers and Photon Torpedos. Definitely nothing like that.

     

    Especially because Cmd-Opt-Shift-K doesn't do anything useful in InDesign. At least, not like it does in a certain other product. (I'm sure there are people who really use Clipping Path: Options... and would be heartbroken if it caused an interstellar incident).

    Hmm. Well, tonight I happened to discover independently that InDesign does already cause interstellar incidents:

    dyingalien.png

    I see that InDesign Secrets posted about this some years ago. All I can say is that nobody told me how to do it, I managed to figure it out myself. That said, you would like to think there'd be some CS5.5 ones floating around somewhere...

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 22, 2011 6:34 AM   in reply to Teddy Boi Toronto

    I have also recently upgraded to CS5 and am having the identical issues with making a PDF, small or Print quality, from InDesign. Background tasking seems to take over and I cannot even quit the document to clear things out, so I have to force quit.  I have gone to Software update, but no updates are noted.  The weird thing is that I noticed your posting is a year ago and surely there would have been an update by now.  InDesign version is 7.0.0.355; Acrobat Pro is 9.4.5.  Any thoughts....anyone?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 22, 2011 6:43 AM   in reply to PagePenna

    We use a third-party plugin (part of a very expensive suite) that disables background PDFs, and haven't had a problem since. Adobe has not addressed this issue. Nor do they have any option for turning off background PDF in preferences. There are several non-Adobe options for doing this, though. Look on this forum; you will find some less expensive options to turn off background PDF, and I'm convinced that is the key to the whole thing.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 22, 2011 7:05 AM   in reply to PagePenna

    PagePenna wrote:


      InDesign version is 7.0.0.355; Acrobat Pro is 9.4.5.  Any thoughts....anyone?

    Current version of CS5 is 7.0.4 and some of the problems with background export have been addressed.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 3, 2011 5:53 AM   in reply to LuxMaji

    Solution for anyone who has not already discovered this...Courtesy of Bob L. Thanks Bob! Made my life a lot easier!

     

    http://indesignsecrets.com/a-new-workaround-for-that-pesky-background- export-issue.php

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 25, 2011 12:35 PM   in reply to claidheamdanns

    OK, I upgraded to CS5 in March and started having this and various other problems. I did also upgrade to SnowLeopard at the same time. Yeah, I know late adopter. Figured all problems would be fixed by then. No such luck.

     

    I am told by a mac tech friend that it doesnt happen to everyone but when it does, it is chronic. oy.

     

    I have tried everything you all have suggested including dumping prefs for Acrobat, ID and QuickLook and turning Spotlight off. (something to do with Spotlight because other non Adobe stuff was being affected too). I even tried dumping master page guides. That worked. For now. I won 5.5 at a local meetup so I am really hoping this got fixed. The question is, did it get fixed with either 5.5 or Lion?

    Thanks for your patience and help, yall.

    Dot

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 25, 2011 2:34 PM   in reply to GreyCatDot

    Just curious -- do you have problems with new documents that you started from CS5 or just legacy documents?

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 26, 2011 6:13 AM   in reply to designerBeans

    I was also having problems with documents created in earlier versions as well. Are you talking about the exporting PDF problem?

    I know you said you have tried most of the suggestions, but have you tried installing that .jsx file from the link that I posted a while back? You copy and paste it into your InDesign start-up scripts folder and it creates on option under the file menu that will enable you to "disable background exporting". That worked for me. 

     

    Vanessa L. Buono

    Graphic Designer

    Turning Stone Resort – Casino

    361.8205

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 26, 2011 9:59 AM   in reply to designerBeans

    It does seem to be legacy documents.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 26, 2011 10:02 AM   in reply to Gdesigner6852

    I didn't see your  post because of the 7 pages of debate going on off topic. I ended up finding it in InDesignSecrets and hopefully, it will at least fix my InDesign problem.

     

    Next up, the Text Edit and Illustrator problems.. I really do think it is a combination of that stupid background utility and SnowLeopard. For the people who think the background thing was useful, how long was it taking to make your PDFs? Before my upgrade, even 20 page docs only took 2-3 seconds to open in Acrobat from export.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 16, 2011 1:53 PM   in reply to dooooobie

    I've read that Adobe made exporting a pdf in Indesign CS5 to work in the background so you can go on to something else. Big mistake. I have to be able to see that pdf right away and continue on with my current job. CS4 made the pdfs so fast you didn't have to wait for it to process in the background. Unfortunately, I cannot go back to CS4. Tried, but I also have to deal with other people's work coming to me and it's in CS5. Tried making an .idml file so I could use CS4, but that takes as long as making a CS5 pdf.

     

    I hope they fix this cause I am losing a lot of time out of my day waiting on these pdfs. How about Adobe pay me for the time I'm losing.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 16, 2011 2:34 PM   in reply to TimeCruncher

    Have you updated to the 7.0.4 patch? Did you read this whole thread and see the ways you can force export to the foreground?

     

    Aside from that, you should not be "waiting" for the PDF export. Set the options to display when it's finished and get on with your work. Unless the export is hung (and I haven't seen a single report of hanging export in months, so the 7.0.4 update seems to have solved most issues) it shouldn't be taking any longer than CS4.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 16, 2011 3:20 PM   in reply to Peter Spier

    Thank you. I did find an answer as I read through the whole thread. I followed the instructions and now it is working fine. Thanks so much. However, that is something they should have built into CS5. Some people may have asked for the background exporting, but not all of us want it. It is so much faster without it, so I don't see why they want it going in the background. Puzzles me, but then I haven't walked a mile in their shoes. Thanks again!

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 19, 2011 2:42 AM   in reply to Peter Spier

    my Acrobat recently updated and I lost lots of my presets and can't find them on my mac now - any idea why? Or any idea where I could download some from?

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 19, 2011 7:05 AM   in reply to Dubai_Dave

    Not the right thread to post questions about Acrobat - this thread is devoted specifically to PDF exporting issues in InDesign.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 19, 2011 7:09 AM   in reply to jdnorman

    and further up the page people are talking about what I am asking about, so it all fits in. Mind your own business.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 19, 2011 7:15 AM   in reply to Dubai_Dave

    I minded my own business when the thread-drifting started earlier. I'm suggesting that if you have problems with Acrobat, consider posting in an existing thread about Acrobat or creating a new one devoted to your specific issue. You will probably find your answer much more quickly.

     
    |
    Mark as:
  • Lucien Schilling
    166 posts
    Oct 2, 2007
    Currently Being Moderated
    Sep 19, 2011 8:35 AM   in reply to TimeCruncher

    People who create huge PDF files from huge InDesign files (I can imagine catalogues of several 100 pages) will need the background feature. But yes, It is surprising at first, when you are used the to old system. Switching the background task on or off should be an Option in the Options panel!

     

    BTW and easily off-topic: The build-in spellchecker does not know "InDesign" .

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 19, 2011 9:46 AM   in reply to Dubai_Dave

    Dubai_Dave wrote:

     

    and further up the page people are talking about what I am asking about, so it all fits in. Mind your own business.

    Dave,

     

    First off, I don't tolerate that sort of behavior in this forum. Either keep it polite, or keep it to yourself.

     

    As far as whether you are on or off topic here, I think you'll find that any posts referring to preferences were suggesting repalcing them, a standard troubleshooting technique for ID, and these suggestions were made BEFORE Matthew had tracked down the problem.

     

    This really is quite different from the loss of resets due to a program update. Updates remove thoses things stored in the InDesign SavedData file (which does not include presets) but I don't have any idea what you should expect to lose in Acrobat. I don't have any presets there to lose, but my cutomizarions of toolbars all seem to survive. I would say that this is really outside the expertise of most users here, and you really should move the question over to the Acrobat forum where you are much morte likely to learn waht is expected behavior and what you might want to be doing.

     
    |
    Mark as:
1 ... 5 6 7 8 9 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points