Adobe Community: InDesign CS3: Plug-in problem

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40. nobledesignmedia,

Apr 17, 2011 1:53 PM in reply to Peter Spier

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Dear Peter, thank you for these questions. I did uninstall the trial last night and I did attempt to install from my disk this morning. When you say run the updater, I'm not sure what that means? I can say that there was just a straight install--with no message to repair that I too was hoping for. In fact I can't tell if the install from today did anything. I threw the inDesign icon out of my dock and launched the app from the Application folder on thedock--but there was no other indication of two apps on the system nor any other clue if I made a fresh install. Any advice for doing a better job of an install?

Drastic is fine. Where would I find this Clean Tool of which you speak?

YES!! There must be a CS5 demo culprit YES!! Clearly so. I am victim #2 at least. And it wasn't brought on with the uninstall but rather the INSTALL!!! THis issue of not being able to open the files was since the install. I only tried to upgrade thinking that would resolved it! And only uninstalled after I couldn't upgrade! Sorry for the exclaimations!

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41. Peter Spier,

Apr 17, 2011 1:54 PM in reply to nobledesignmedia

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Those two plugins are "optional" plugins that are part of the standard installation. It really sounds like your installation is hosed.

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42. Peter Spier,

Apr 17, 2011 1:58 PM in reply to nobledesignmedia

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Go to the link in the other post where I told you about the clean tool...

After installing again, there should be an entry for Updates in the help menu, or just go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=2448 and download the patch.

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43. nobledesignmedia,

Apr 17, 2011 1:59 PM in reply to Peter Spier

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I'm feeling really stupid right about now. I've been designing for 25 years and came into desktop puplishing back in the early 90's but I have no idea how to update the second 3.0.1 patch you mention. I went to the Adobe site for updates last night and saw nothing and the "Software Update" app on my system run twice today only offers updates for a browser and other apps unrelated to inDesign at all. How stupid am I?

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44. Stix Hart,

Apr 17, 2011 2:00 PM in reply to nobledesignmedia

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@ NobleDesignMedia; Everything points to your install being corrupted somehow. I second and third what Peter says about unintalling running the clean tool and reinstalling. And if you do get further problems, then start a new thread about them to keep it tidy.

Message was edited by: Stix Hart, thirs?

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45. Peter Spier,

Apr 17, 2011 2:04 PM in reply to nobledesignmedia

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You're not being stupid at all. Adobe hides the old updates fairly well. I gave you a link tot he right page in the last post.

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46. Peter Spier,

Apr 17, 2011 2:05 PM in reply to Peter Spier

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P Spier wrote:

Yup, that's CS, version 3, and you patched it to 3.0.1. I'd love to say that was the last patch, but there actually were two patches labelled 3.0.1, so unless it was the second one (from April 2003) you need to update again.

That should be April, 2005.

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47. nobledesignmedia,

Apr 17, 2011 2:05 PM in reply to Peter Spier

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hello, went to the link, the directions didn't fit what I found on my system. I found an Adobe Installer which ran and said there are no updates available.

Running the MacCS5CleanupUtility.dmg now...

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48. nobledesignmedia,

Apr 17, 2011 2:09 PM in reply to nobledesignmedia

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Ran MacCS5CleanupUtility.dmg and it shows there are no installs to cleanup. Screen Shot here:

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49. Peter Spier,

Apr 17, 2011 2:13 PM in reply to nobledesignmedia

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I've never had to run the cleanup tool, but I bet if you click the dropdown onthe upper right you can get it to look for CS...

And that link is to the correct page. It says it's a compatibility update, and it is, but there's some other stuff in there, too.

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50. nobledesignmedia,

Apr 17, 2011 2:20 PM in reply to nobledesignmedia

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Here is the log from the cleanup tool: Does this make sense to anybody?

- start of log (Sat Jul 24 11:26:42 2010) -
no classic environment found
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVG3AGMCarbonRasterLib
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVG3BIBCarbonLib
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVG3CoolTypeCarbonMinLib
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:NPSVG3Carbon
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:NPSVG3.zip
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:ReadMeSVGViewer.html
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVG Viewer License.txt
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVGAbout.svg
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVGCoreCarbon
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVGHelp.html
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVGViewer.dict
copied Macintosh HD:Library:Application Support:Adobe:SVG Viewer 3.0:SVG3ACECarbonLib
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:83pv-RKSJ-H
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:83pv-RKSJ-H
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:90pv-RKSJ-H
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:90pv-RKSJ-H
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:90pv-RKSJ-V
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:90pv-RKSJ-V
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:B5pc-H
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:B5pc-H
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:B5pc-V
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:B5pc-V
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:GBpc-EUC-H
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:GBpc-EUC-H
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:GBpc-EUC-V
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:GBpc-EUC-V
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:KSCpc-EUC-H
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:KSCpc-EUC-H
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:KSCpc-EUC-V
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:KSCpc-EUC-V
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:UniKS-UCS2-H
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:UniKS-UCS2-H
deleted Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:UniKS-UCS2-V
copied Macintosh HD:Library:Application Support:Adobe:Fonts:Reqrd:CMaps:UniKS-UCS2-V
copied Macintosh HD:Library:Internet Plug-Ins:NPSVG3Carbon
copied Macintosh HD:Library:Internet Plug-Ins:NPSVG3.zip
copied Macintosh HD:Library:Internet Plug-Ins:NPSVG3ReadMe.html
- end of log (Sat Jul 24 11:26:42 2010) -

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51. nobledesignmedia,

Apr 17, 2011 2:22 PM in reply to nobledesignmedia

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Please forgive my ignorance, that log was for the "Adobe SVG 3.0 Installer"

This is the "Adobe CS5 Cleaner Tool.log" (sorry if this isn't how I should post it? No idea how else to do it...

2011-04-17 14:07:01.340 Adobe Creative Suite Cleanup[452:e07] ***************Starting New Session*****************
2011-04-17 14:07:01.440 Adobe Creative Suite Cleanup[452:e07] No CS5 products was found installed
2011-04-17 14:07:01.440 Adobe Creative Suite Cleanup[452:e07] ========================================
2011-04-17 14:07:18.305 Adobe Creative Suite Cleanup[452:e07] Removing product content of : CSInstaller (CS5) ...
2011-04-17 14:07:18.450 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Users/nobledesign/Library/Application Support/Adobe/AAMUpdater/1.0
2011-04-17 14:07:18.451 Adobe Creative Suite Cleanup[452:e07] /Users/nobledesign/Library/Application Support/Adobe/OOBE, no such file or directory.
2011-04-17 14:07:18.451 Adobe Creative Suite Cleanup[452:e07] /Users/nobledesign/Applications/Adobe/OOBE, no such file or directory.
2011-04-17 14:07:18.451 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Library/Application Support/Adobe/SLStore_v1
2011-04-17 14:07:18.452 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Library/Application Support/Adobe/caps/pdb.db
2011-04-17 14:07:18.452 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Library/Application Support/Adobe/caps/Media_db.db
2011-04-17 14:07:18.452 Adobe Creative Suite Cleanup[452:e07] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.
2011-04-17 14:07:18.452 Adobe Creative Suite Cleanup[452:e07] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.
2011-04-17 14:07:18.452 Adobe Creative Suite Cleanup[452:e07] /Library/LaunchAgents/com.adobe.csu.csupdater.plist, no such file or directory.
2011-04-17 14:07:18.452 Adobe Creative Suite Cleanup[452:e07] /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist, no such file or directory.
2011-04-17 14:07:18.453 Adobe Creative Suite Cleanup[452:e07] /Users/nobledesign/Library/LaunchAgents/com.adobe.csu.csupdater.plist , no such file or directory.
2011-04-17 14:07:18.453 Adobe Creative Suite Cleanup[452:e07] /Users/nobledesign/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.pli st, no such file or directory.
2011-04-17 14:07:43.361 Adobe Creative Suite Cleanup[452:e07] ACTION: Running cleanup for Adobe Photoshop CS3
2011-04-17 14:07:43.362 Adobe Creative Suite Cleanup[452:e07] Opened the database connection with path: /Library/Application Support/Adobe/caps/caps.db
2011-04-17 14:07:43.362 Adobe Creative Suite Cleanup[452:e07] The following session will be removed: bc9855cc4c8a57d81470b96e3244bbc
2011-04-17 14:07:43.365 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.370 Adobe Creative Suite Cleanup[452:e07] Deleting files : {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}.js , {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}.db
2011-04-17 14:07:43.372 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {8cec782a-3a7a-4f34-8452-78d05847efa2} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.376 Adobe Creative Suite Cleanup[452:e07] Deleting files : {8cec782a-3a7a-4f34-8452-78d05847efa2}.js , {8cec782a-3a7a-4f34-8452-78d05847efa2}.db
2011-04-17 14:07:43.378 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {61D23D99-3398-414E-974E-EBAE498BB298} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.382 Adobe Creative Suite Cleanup[452:e07] Deleting files : {61D23D99-3398-414E-974E-EBAE498BB298}.js , {61D23D99-3398-414E-974E-EBAE498BB298}.db
2011-04-17 14:07:43.384 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {C9BE6782-B94E-4EA6-9208-CF92811B28E7} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.387 Adobe Creative Suite Cleanup[452:e07] Deleting files : {C9BE6782-B94E-4EA6-9208-CF92811B28E7}.js , {C9BE6782-B94E-4EA6-9208-CF92811B28E7}.db
2011-04-17 14:07:43.389 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {FB235376-7904-4164-88F4-13CA3944BBB9} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.393 Adobe Creative Suite Cleanup[452:e07] Deleting files : {FB235376-7904-4164-88F4-13CA3944BBB9}.js , {FB235376-7904-4164-88F4-13CA3944BBB9}.db
2011-04-17 14:07:43.395 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {35063FF4-2B8E-4346-9537-AFEAC4ECFD5E} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.399 Adobe Creative Suite Cleanup[452:e07] Deleting files : {35063FF4-2B8E-4346-9537-AFEAC4ECFD5E}.js , {35063FF4-2B8E-4346-9537-AFEAC4ECFD5E}.db
2011-04-17 14:07:43.400 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {D59D24C6-BFD5-4D92-8EE3-06055F6E2827} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.404 Adobe Creative Suite Cleanup[452:e07] Deleting files : {D59D24C6-BFD5-4D92-8EE3-06055F6E2827}.js , {D59D24C6-BFD5-4D92-8EE3-06055F6E2827}.db
2011-04-17 14:07:43.405 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {E1654C7B-8CBF-4301-8B8A-CFA1EB656F4D} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.408 Adobe Creative Suite Cleanup[452:e07] Deleting files : {E1654C7B-8CBF-4301-8B8A-CFA1EB656F4D}.js , {E1654C7B-8CBF-4301-8B8A-CFA1EB656F4D}.db
2011-04-17 14:07:43.410 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {D2968B66-F6C1-45AE-A378-04D9FB541210} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.413 Adobe Creative Suite Cleanup[452:e07] Deleting files : {D2968B66-F6C1-45AE-A378-04D9FB541210}.js , {D2968B66-F6C1-45AE-A378-04D9FB541210}.db
2011-04-17 14:07:43.415 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {7E8C0B6B-A9DD-47C2-9589-43442F753117} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.418 Adobe Creative Suite Cleanup[452:e07] Deleting files : {7E8C0B6B-A9DD-47C2-9589-43442F753117}.js , {7E8C0B6B-A9DD-47C2-9589-43442F753117}.db
2011-04-17 14:07:43.419 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {F33E4400-F4B8-46F9-8B3E-307CCC3B4860} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.423 Adobe Creative Suite Cleanup[452:e07] Deleting files : {F33E4400-F4B8-46F9-8B3E-307CCC3B4860}.js , {F33E4400-F4B8-46F9-8B3E-307CCC3B4860}.db
2011-04-17 14:07:43.424 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {0A880438-9557-49ED-8E86-BD7B24612713} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.428 Adobe Creative Suite Cleanup[452:e07] Deleting files : {0A880438-9557-49ED-8E86-BD7B24612713}.js , {0A880438-9557-49ED-8E86-BD7B24612713}.db
2011-04-17 14:07:43.430 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {7B53463B-283F-44FF-94B2-CAB60DDE3159} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.434 Adobe Creative Suite Cleanup[452:e07] Deleting files : {7B53463B-283F-44FF-94B2-CAB60DDE3159}.js , {7B53463B-283F-44FF-94B2-CAB60DDE3159}.db
2011-04-17 14:07:43.435 Adobe Creative Suite Cleanup[452:e07] ERROR: Failed to get installdir
2011-04-17 14:07:43.435 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {193F8A7B-1853-48D5-88AC-19446C2C1D13} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.436 Adobe Creative Suite Cleanup[452:e07] ERROR: Failed to remove product content for : {193F8A7B-1853-48D5-88AC-19446C2C1D13}
2011-04-17 14:07:43.436 Adobe Creative Suite Cleanup[452:e07] Deleting files : {193F8A7B-1853-48D5-88AC-19446C2C1D13}.js , {193F8A7B-1853-48D5-88AC-19446C2C1D13}.db
2011-04-17 14:07:43.437 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {1953AC8E-E91C-437F-83CC-82869A128FDE} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.440 Adobe Creative Suite Cleanup[452:e07] Deleting files : {1953AC8E-E91C-437F-83CC-82869A128FDE}.js , {1953AC8E-E91C-437F-83CC-82869A128FDE}.db
2011-04-17 14:07:43.442 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {B62B14F8-19D1-4B2E-9608-DC79E98C0FF3} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.446 Adobe Creative Suite Cleanup[452:e07] Deleting files : {B62B14F8-19D1-4B2E-9608-DC79E98C0FF3}.js , {B62B14F8-19D1-4B2E-9608-DC79E98C0FF3}.db
2011-04-17 14:07:43.448 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {5CE549BC-DD75-4D03-971A-4D598AC46CF2} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.451 Adobe Creative Suite Cleanup[452:e07] Deleting files : {5CE549BC-DD75-4D03-971A-4D598AC46CF2}.js , {5CE549BC-DD75-4D03-971A-4D598AC46CF2}.db
2011-04-17 14:07:43.453 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {BC4E20A8-BE55-4482-8A1B-606080887D46} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.456 Adobe Creative Suite Cleanup[452:e07] Deleting files : {BC4E20A8-BE55-4482-8A1B-606080887D46}.js , {BC4E20A8-BE55-4482-8A1B-606080887D46}.db
2011-04-17 14:07:43.458 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {9C4C65E9-3568-4643-A6B0-6FC5D229D987} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.461 Adobe Creative Suite Cleanup[452:e07] Deleting files : {9C4C65E9-3568-4643-A6B0-6FC5D229D987}.js , {9C4C65E9-3568-4643-A6B0-6FC5D229D987}.db
2011-04-17 14:07:43.463 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {078B624D-5FF6-40CF-8B92-312FD03FE4EB} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.466 Adobe Creative Suite Cleanup[452:e07] Deleting files : {078B624D-5FF6-40CF-8B92-312FD03FE4EB}.js , {078B624D-5FF6-40CF-8B92-312FD03FE4EB}.db
2011-04-17 14:07:43.467 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {E52FBDAB-29FB-4B8D-92DC-074C743D1C9D} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.471 Adobe Creative Suite Cleanup[452:e07] Deleting files : {E52FBDAB-29FB-4B8D-92DC-074C743D1C9D}.js , {E52FBDAB-29FB-4B8D-92DC-074C743D1C9D}.db
2011-04-17 14:07:43.472 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {de08a23f-60bd-41d3-b703-c1a7bfbc2614} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.476 Adobe Creative Suite Cleanup[452:e07] Deleting files : {de08a23f-60bd-41d3-b703-c1a7bfbc2614}.js , {de08a23f-60bd-41d3-b703-c1a7bfbc2614}.db
2011-04-17 14:07:43.477 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {B99ACF49-9DDD-448F-B9BB-A8D49F6D3884} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.481 Adobe Creative Suite Cleanup[452:e07] Deleting files : {B99ACF49-9DDD-448F-B9BB-A8D49F6D3884}.js , {B99ACF49-9DDD-448F-B9BB-A8D49F6D3884}.db
2011-04-17 14:07:43.482 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {65B2E542-E491-4762-90DB-C18B1200A093} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.486 Adobe Creative Suite Cleanup[452:e07] Deleting files : {65B2E542-E491-4762-90DB-C18B1200A093}.js , {65B2E542-E491-4762-90DB-C18B1200A093}.db
2011-04-17 14:07:43.487 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {0275DF19-7140-428B-AAA6-1359AB40DF4C} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.490 Adobe Creative Suite Cleanup[452:e07] Deleting files : {0275DF19-7140-428B-AAA6-1359AB40DF4C}.js , {0275DF19-7140-428B-AAA6-1359AB40DF4C}.db
2011-04-17 14:07:43.491 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {30C4B843-28DA-466F-AFCA-CB0ED153C826} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.495 Adobe Creative Suite Cleanup[452:e07] Deleting files : {30C4B843-28DA-466F-AFCA-CB0ED153C826}.js , {30C4B843-28DA-466F-AFCA-CB0ED153C826}.db
2011-04-17 14:07:43.495 Adobe Creative Suite Cleanup[452:e07] Deleting the session: bc9855cc4c8a57d81470b96e3244bbc
2011-04-17 14:07:43.496 Adobe Creative Suite Cleanup[452:e07] Deleting files : bc9855cc4c8a57d81470b96e3244bbc.js , bc9855cc4c8a57d81470b96e3244bbc.db
2011-04-17 14:07:43.506 Adobe Creative Suite Cleanup[452:e07] Deleting the session folder: /Library/Application Support/Adobe/Installers/bc9855cc4c8a57d81470b96e3244bbc
2011-04-17 14:07:43.531 Adobe Creative Suite Cleanup[452:e07] ======== Session bc9855cc4c8a57d81470b96e3244bbc has been successfully removed ======
2011-04-17 14:07:43.531 Adobe Creative Suite Cleanup[452:e07] ACTION: Running cleanup for Adobe ExtendScript Toolkit 2
2011-04-17 14:07:43.532 Adobe Creative Suite Cleanup[452:e07] Opened the database connection with path: /Library/Application Support/Adobe/caps/caps.db
2011-04-17 14:07:43.532 Adobe Creative Suite Cleanup[452:e07] The following session will be removed: 1a8ec3eb88d71bd9daa696f1f0ae224
2011-04-17 14:07:43.534 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {93988E60-7ADC-4E19-B689-B9D150DE6FDD} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.539 Adobe Creative Suite Cleanup[452:e07] Deleting files : {93988E60-7ADC-4E19-B689-B9D150DE6FDD}.js , {93988E60-7ADC-4E19-B689-B9D150DE6FDD}.db
2011-04-17 14:07:43.567 Adobe Creative Suite Cleanup[452:e07] Deleting the payload: {65571E3B-D71D-4032-80BD-B64C436DA16F} from the table ribs_payload and other associated tables for payloads
2011-04-17 14:07:43.573 Adobe Creative Suite Cleanup[452:e07] Deleting files : {65571E3B-D71D-4032-80BD-B64C436DA16F}.js , {65571E3B-D71D-4032-80BD-B64C436DA16F}.db
2011-04-17 14:07:43.862 Adobe Creative Suite Cleanup[452:e07] Deleting the session: 1a8ec3eb88d71bd9daa696f1f0ae224
2011-04-17 14:07:43.863 Adobe Creative Suite Cleanup[452:e07] Deleting files : 1a8ec3eb88d71bd9daa696f1f0ae224.js , 1a8ec3eb88d71bd9daa696f1f0ae224.db
2011-04-17 14:07:43.876 Adobe Creative Suite Cleanup[452:e07] Deleting the session folder: /Library/Application Support/Adobe/Installers/1a8ec3eb88d71bd9daa696f1f0ae224
2011-04-17 14:07:43.894 Adobe Creative Suite Cleanup[452:e07] ======== Session 1a8ec3eb88d71bd9daa696f1f0ae224 has been successfully removed ======
2011-04-17 14:07:43.909 Adobe Creative Suite Cleanup[452:e07] Removing product content of : CSInstaller (CS3_CS4) ...
2011-04-17 14:07:44.003 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Library/Application Support/Adobe/Installers/R1
2011-04-17 14:07:44.003 Adobe Creative Suite Cleanup[452:e07] /Library/Application Support/Adobe/Installers/R2, no such file or directory.
2011-04-17 14:07:44.004 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Library/Application Support/Adobe/caps/caps.db
2011-04-17 14:07:44.004 Adobe Creative Suite Cleanup[452:e07] Successfully removed : /Library/Application Support/Adobe/backup/caps.db
2011-04-17 14:07:51.879 Adobe Creative Suite Cleanup[452:e07] ***************End Session*****************
2011-04-17 14:08:44.686 Adobe Creative Suite Cleanup[460:e07] ***************Starting New Session*****************
2011-04-17 14:08:44.736 Adobe Creative Suite Cleanup[460:e07] No CS5 products was found installed
2011-04-17 14:08:44.736 Adobe Creative Suite Cleanup[460:e07] ========================================
2011-04-17 14:08:52.551 Adobe Creative Suite Cleanup[460:e07] Removing product content of : CSInstaller (CS5) ...
2011-04-17 14:08:52.553 Adobe Creative Suite Cleanup[460:e07] /Users/nobledesign/Library/Application Support/Adobe/AAMUpdater/1.0, no such file or directory.
2011-04-17 14:08:52.553 Adobe Creative Suite Cleanup[460:e07] /Users/nobledesign/Library/Application Support/Adobe/OOBE, no such file or directory.
2011-04-17 14:08:52.553 Adobe Creative Suite Cleanup[460:e07] /Users/nobledesign/Applications/Adobe/OOBE, no such file or directory.
2011-04-17 14:08:52.553 Adobe Creative Suite Cleanup[460:e07] /Library/Application Support/Adobe/SLStore_v1, no such file or directory.
2011-04-17 14:08:52.553 Adobe Creative Suite Cleanup[460:e07] /Library/Application Support/Adobe/caps/pdb.db, no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Library/Application Support/Adobe/caps/Media_db.db, no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Library/LaunchAgents/com.adobe.csu.csupdater.plist, no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist, no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Users/nobledesign/Library/LaunchAgents/com.adobe.csu.csupdater.plist , no such file or directory.
2011-04-17 14:08:52.554 Adobe Creative Suite Cleanup[460:e07] /Users/nobledesign/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.pli st, no such file or directory.
2011-04-17 14:09:08.957 Adobe Creative Suite Cleanup[460:e07] ***************End Session*****************

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52. nobledesignmedia,

Apr 17, 2011 2:25 PM in reply to Peter Spier

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Will go to YouSendit.com upload one of the files I need and send you that link, very kind of you to offer to look. Perhaps I can pay your fee to help get me back on track with these files, if possible? I'm not looking to abuse all of the kindness here.

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53. Peter Spier,

Apr 17, 2011 2:26 PM in reply to nobledesignmedia

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It does seem to have removed some leftover stuff. Were you able to run for the earlier version, too?

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54. Peter Spier,

Apr 17, 2011 2:27 PM in reply to nobledesignmedia

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We love the abuse.

Everyone here is a volunteer. If we weren't interested in helping you, we wouldn't be making the offer.

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55. Peter Spier,

Apr 17, 2011 2:29 PM in reply to TLuvJ23

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Do you know haow to send a Private message? Cilck on somebody's name to go to their profile and you'll see an "actions" box on the right side of the screen. That's where you'll find "send a private message."

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56. nobledesignmedia,

Apr 17, 2011 3:01 PM in reply to Peter Spier

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Yes, thank you, just send you a link to one of the key inDesign files for a book I need to work on now. Uploaded the file to WikiSend and sent that doc link to your private message addy on this fourm---Thank you for looking!

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57. nobledesignmedia,

Apr 17, 2011 3:03 PM in reply to Peter Spier

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I couldn't see anything under the earlier version, but then again I didn't see anything under CS5 until I dug up the log. Should I run for everything and also send those logs in the same way as above?

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58. Peter Spier,

Apr 17, 2011 3:06 PM in reply to nobledesignmedia

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No, and there may be nothing at wrong with CS installation. The file you sent me is a CS2 file, and always was. here's the history:

Recovered File - no
Recovered MiniSave - no
Converted - no
Open As Copy - no
Open Missing Plug-ins - no
Save As - yes
Created - yes
Transfered - no
Converted from QuarkXPress - no
Converted from PageMaker - no
Book - sync - no
Book - repaginate - no
Opened from InDesign Interchange - no
Most recent Save - yes

Created on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Friday, April 16, 2010 at 3:12 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Friday, April 16, 2010 at 3:21 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Friday, April 16, 2010 at 5:59 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, April 20, 2010 at 3:48 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, April 20, 2010 at 9:59 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Wednesday, April 21, 2010 at 4:01 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, April 27, 2010 at 4:47 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, April 27, 2010 at 5:29 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, May 04, 2010 at 4:24 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, May 04, 2010 at 6:09 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, May 04, 2010 at 7:13 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Wednesday, May 05, 2010 at 2:08 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Wednesday, May 05, 2010 at 4:34 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Monday, May 10, 2010 at 9:31 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Monday, May 10, 2010 at 11:09 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Tuesday, May 11, 2010 at 1:29 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Wednesday, May 12, 2010 at 12:48 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Wednesday, May 12, 2010 at 3:32 AM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Monday, May 17, 2010 at 9:44 PM
Save As on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Monday, May 17, 2010 at 11:25 PM
Most recent Save on Macintosh 10.49 in app version 4.0.5.688 (FS InDesign Roman) build 688 on Monday, May 17, 2010 at 11:25 PM

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59. Peter Spier,

Apr 17, 2011 3:18 PM in reply to TLuvJ23

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So, now the question is when did you have CS2? Do you still have access?

There are now a number of options. Upgrade to CS5 (as outlined way back in the thread). The bad news is that's going to be expensive. There is no upgrade from CS to CS5, so you need to buy a full license package, either ID alone, or a suite. If you still qualify for education pricing there's no doubt that's the best deal, and you should be able to purcahse through your school from someplace like JourneyEd.com. If you have CS2, though, and don't qualify for eduction pricing, that is the oldest version eligible for upgrade pricing (you don't have to have it installed, as long as you have a serial number or your media), and I would upgrade now rather than waiting if you can swing the cost. It's a LOT cheaper to upgrade than to start over.

Option 2 would be to download the CS2 trial. If it's never been installed on this computer youwill have 30 days to work with it, and you can open these files, export to Interchange format (.inx) and those files will be openable in your current installation of CS. It won't work, though if the trial was ever on the machine unless you format the hard drive and reinstall the OS.

Option 3 is to smile nicely and ask us to do the conversion for you. I'm willing to do up to around a dozen files, but not a hundred. We could split the load, though between a bunch of the regulars if there are a large number.

Hope that give you some clarity...

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60. nobledesignmedia,

Apr 17, 2011 3:46 PM in reply to Peter Spier

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Peter, you are a godsend. I'm stunned. If these files were always CS2 files then I must have been editing them with this v.3.0.1 that is currently running as this is the absolute only inDesign I've had since before I can remember and these files, as you now see, were edited right here where I sit as recently as this time last year.

Very confused by how I worked on these files with what I had and yet now, can't. I'm hanging by a thread (so to speak) to see if I can follow options for the best possible choice given what you've found. If I understand you correctly, the only way to (hopefully) open these CS2 files is to somehow get CS5.

#1 choice: Since the current disks I own were an education suite I will have to see whether there are any education suite upgrades with CS5 for best pricing.

#2 choice: if there are none available, then I will have to choose to purchase a full version of CS5 out-of-pocket for US$699, which would be a real blow as that is a huge amount of money. I'm getting priced-out of these tools altogether as I will be needing my first After Effects shortly. And making that worse is that I'm not sure buying CS5 would get these CS2 files to open. Do you know whether they would?

#3 choice: I could take the book and try to reverse engineer the page layouts using the v. 3.0.1 I have here, hoping that that version will export/create suitable pdf's for my first-rate printers to work with. Which now that I think of it was likely the initial cause of my seeking out the CS5 trial in the first place. I vaguely recall something made me start seeking the upgrade--it wasn't just for sport.

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61. Peter Spier,

Apr 17, 2011 4:11 PM in reply to nobledesignmedia

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If the other files are also CS2, as I suspect they are, they were never edited in the version 3 you currently have installed. The file history can't lie about things like that an it just can't happen (as you are seeing). Are you absolutely positive you don't have CS2 someplace? The 2010 dates and the 4.0.5 patch level imply that the software was installed and fully updated at some point.

The only currently marketed edition of Adobe products through regular reseller channels is CS5, but your files will open in any version from CS2 through CS5. Be very careful, though, about purchasing an older version. The auction sites, for example, and many web pages offering older versions, are filled with counterfeit disks or copies that cannot be registered. Many, perhaps most, users are unaware that if they upgrade they cannot transfer the older version to a new user unless they also give them all of the other versions in the upgrade chain and completely remove the software from their systems. The must also supply a license transfer form (available as a download from Adobe). Educational software cannot be transferred at all.

As I said, an educational license is the best deal. It's relatively inexpensive and you get to continue using the software after you graduate or leave school, and can upgrade to a regular commercial license for a future version just like any commercial user. It's how I purchased a lot of my own software years ago. The downside is that you have to qualify, and that means being a student or faculty member at an accredited secondary school, and yes, they do ask for proof.

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62. [Jongware],

Apr 17, 2011 4:20 PM in reply to nobledesignmedia

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nobledesignmedia wrote:
[..stuff..]

The option for "Camera Data" there tells me this is not the droid I'm looking for.

[FYI] You were looking in the wrong place here. The info in "File Info" is stuff you can fill in yourself.

The File History is under "InDesign -> About InDesign", and select this with the Command key down. The dialog that pops up contains all sorts of interesting techie info, but you would primarily be interested in the bottom left section:

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63. nobledesignmedia,

Apr 17, 2011 5:34 PM in reply to [Jongware]

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Thank you, Jongware, haven't been able to locate that file history you show here. Perhaps because my inDesign is too old for that feature. In any case I think we're past needed the history as Peter found the files were CS2. I'm going from there for next steps. Thank you!

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64. nobledesignmedia,

Apr 17, 2011 6:09 PM in reply to Peter Spier

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My husband came home just after you got to the kernal of the problem, Peter, and he pointed out to me, rightly, that I had purchased my v. 3.0.1 educational from a colleague second-hand after he upgraded as we were both using the application 96% for the same qualifying educational purchaser, a seminary we design/ are on staff with.

I have been trying to avoid the high costs of these applications for many years, after my initial Adobe purchases in 1992 (Photoshop 2.0 was the new release that year! HA!) I'm not very productive with projects and my income is shockingly low from these jobs.

So, it's high time I grew up, bit the bullet, and spent hard-earned money on full and proper versions for myself.

I have been combing the Adobe store for the best value given that I need inDesign 5, Photoshop--any version above 3, Illustrator, any version as I use it so rarely, and very soon I'll want After Effects and possibly Premiere for a big animation project.

I think the Suite that makes the most sense for me is the Production Premium $1,699 except the buying guide says it includes inDesign but the product page doesn't list it as included? I need to find out which is correct.

Would you have any suggestion(s) on this? Should I enrole in an After Effects class (because I am unfamiliar with that application) at a qualifying school and make a purchase there of a Creative Suite that carries the software listed above.

I could ask a less knowledgable/informed salesperson, but I'd really appreciate your help/suggestion and to know what you might choose to do in my place?

And from a tech pov, should I uninstall my entire array of Adobe applications and start completely fresh if I purchase a Suite?

A thousand thank yous plus compounding interest, Shelley

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65. John Hawkinson,

Apr 17, 2011 7:00 PM in reply to nobledesignmedia

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Shelley:

In re #63, while you can't open the file history of files you cannot open, you can use my method outlined in post #37, which does a similar thing using Exiftool (and XMP metadata). You're right that's its not relevant, but it might help you with forensics if you're still trying to figure out what happened...

Production Premium does not include InDesign. My view of the buying guide web page doesn't show it either - -what web page were you looking at?:

If there's a web page that has this wrong, it's fairly important to get it fixed since it might confuse a lot of people...

Most people who do web work with InDesign tend to get Design Premium. Do you really need Flash Builder and Contribute?

Uninstalling...ought not to matter. I would not do so unless you ran into a problem (but maybe others have other recommendations).

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66. nobledesignmedia,

Apr 17, 2011 7:24 PM in reply to John Hawkinson

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Thank you, John, yes, that incorrect buying guide page is here: http://www.adobe.com/products/creativesuite/designstandard/buying-guid e.html Thanks for making sure no one else gets confused about that.

I in no way need all the software offered in these big Suites. But I'm trying to get the ones I do need without buying them individually. Looks as though there is no way. I may decide to subscribe to a month by month use of After Effects later. But renting software access feels resitrictive after all these years of just having it available once purchased, like borrowing a fine paintbrush, if that makes sense.

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67. John Hawkinson,

Apr 17, 2011 7:41 PM in reply to nobledesignmedia

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Thanks. I've sent an email to some folks in Creative Suite marketting management. Hopefully they can get that fixed real soon.

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68. Peter Spier,

Apr 18, 2011 7:01 AM in reply to John Hawkinson

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Thanks, John. I don't seem to have a route to anyone who can get that fixed, myself. If you switch to the upgrades tab on that smae page, there's an error as well where the second grouping headings both say Deign Standard, but one should clearly be Design Premium.

@Shelley, InDesign is included in ONLY the Design Standard, Design Premium and Master Collection packages. Design Premium includes Flash Pro, Fireworks, and Dreamweaver, which are missing in Design Standard, which gives you a lot of web capability, too, if you decide in the future you want it, and Photoshop Extended, which has more capabilities in things like 3D, if memory serves, which you might also want. The cost differential between Standard and Premium is less than the cost of buying Standard and a standalone Flash, or only a little more than Standard plus a standalone Dreamweaver.

After Effects is pricey, and if you think you need it AND InDesign, I honestly think you would be better off buying the Master Collection than any of the smaller packages and a standalone for the missing program. Production Premium doesn't include Acrobat, which I think you'll find you need if working in the print realm, and again the price differential is small between Production Premium + ID and Master Collection.

That said, you also need to think about which programs you expect to use all the time and would want to start keeping up to date. Suite packages can only be upgraded as a package, which is of course more expensive than upgrading a single standalone. A one-product upgrade is about $200 for most products in Design Premium package, about $300 for AE. To upgrade Design Premium is about $600, and Master Collection about $900, or a little less than the cost of adding a standalone license for after effects to one of the design packages and about the same as upgrading Design Premium and After Effects standalone at the same time. If, however, som programs you think you can upgrade only every 2nd or 3rd release, you may save a significant amount over the course of years by purchasing those programs as standalones or an islolated package.

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69. nobledesignmedia,

Apr 18, 2011 10:28 PM in reply to Peter Spier

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Wow, Peter, this is exactly the kind of big picture, rational, objective consultation I was hoping to get. Thank you! You've giving me excellent food for thought that I can chew on to make my buying decisions. After so many years limping along with old versions and not knowing how to update them or splash out for upgrades it may be that buying all fresh again (the last time I did this was in 1992!, Hmmm, about wha? Can that be 20 years ago?! No.) and going forward with nice openable documents might be called for. HA!

Thanks to everyone for their help here!

Shelley Noble

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70. Bob Levine,

Apr 19, 2011 6:28 AM in reply to nobledesignmedia

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FWIW, I highly recommend Design Premium. Rather than rehash a bunch of stuff here, you can read the article on my website: http://theindesignguy.com/purchase-advice.shtml

I'm currently updating that page with CS5.5 information.

Bob

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71. Bob Levine,

Apr 19, 2011 6:32 AM in reply to Bob Levine

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Oh, one more thing. If you hurry you can save yourself some money. Amazon has CS5 Design Premium for $1622: http://amzn.to/hXo7M5

Buying CS5 now should entitle you to a free upgrade to CS5.5 when it ships: http://kb2.adobe.com/cps/153/tn_15304.html

You'll save yourself almost $300 and be compatible with anyone with CS5 or CS5.5.

Bob

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72. John Hawkinson,

Apr 19, 2011 5:16 PM in reply to John Hawkinson

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Thanks. I've sent an email to some folks in Creative Suite marketting management. Hopefully they can get that fixed real soon.

I guess they have a two-step review process that takes a bit. The original problem is now fixed, and the upgrades table issue Peter noticed is is in the "production" queue, per Simon Hunt/Web Marketing.

"Thanks for the extra set of eyes," he says.

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73. nobledesignmedia,

Apr 19, 2011 6:05 PM in reply to Bob Levine

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Thank you, Mr. Levine, will review your article and suggestions with gratitude.

My dilemma is that I need a fresh full inDesign and will be needing AE (older version ok) shortly. I'm running old PS/ILL/and Acrobat too, which I can scrimp along with I think. But then again I don't know what I'm missing out on in terms of capabilities.

It's as though my Adobe software needs can only be resolved in the most costly way possible no matter how I slice it up.

If I do figure a way to buy the full Master Suite, is ther a way I can absolutely erase my entire HD and externals of any and all existing Adobe software, short of backing everything up and wiping the entire drive(s) as if new?

Thanks to Mr. Hawkinson and Hunt for handling the site detail/correction.

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74. Bob Levine,

Apr 19, 2011 6:09 PM in reply to nobledesignmedia

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Let's start with this...What software do you have and what version is it?

Additionally, what kind of computer do you have and what operating system is it running?

Bob

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75. nobledesignmedia,

Apr 19, 2011 6:44 PM in reply to Bob Levine

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As you wrote this, I was just messaging you thanks for the information in your article and store. I feel funny continuing my software purchasing saga here in the inDesign plug-in issue thread. May I send you that message and go from there? Or would this conversation be useful for others as well? I'd be happy to lay it all out here as I see understanding the price structure/Suites/ and offerings is important now that I'm paying attention to it.

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76. Bob Levine,

Apr 19, 2011 6:49 PM in reply to nobledesignmedia

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I think others might benefit.

Bob

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77. Stix Hart,

Apr 19, 2011 6:53 PM in reply to Bob Levine

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You could start a new thread.... So the rest of us who are subscribed don't have to hear an unrelated conversation....

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78. nobledesignmedia,

Apr 19, 2011 7:44 PM in reply to Stix Hart

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Got cha. will do, Stix Hart

I laid everything out for Mr. Levine in a message, if he has anything to suggest tomorrow, I'll be sure to initiate a new thread with the information elsewhere on this forum

Thanks to everyone again.

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79. ebellit,

Oct 3, 2011 5:21 PM in reply to [Jongware]

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I amhaving this problem -- but the original file was created in CS5 and that's what I'm trying to open it with. It was created on a PC, and I can open it with the CS5 version I have on my Mac desktop. I installed the same version of CS5 on my new MacBook and I'm getting the update plug in problem.

The first missing plug in I get is for "sharedcontent.rpln". I click to open anyway and get another box with an even longer list.

Appreciate any thoughts.

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