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Photoshop CS5 Clipboard Issue (Win 7)

Jan 3, 2012 12:13 PM

  Latest reply: nothgirl, Aug 27, 2013 9:27 AM
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  • Noel Carboni
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    Dec 23, 2006
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    Mar 12, 2011 6:43 AM   in reply to JanGeloen

    That's great news!  Enjoy it while it works.

     

    One caution though:  An old software developer's adage:  If a problem seems to go away for no reason, it will usually come back by itself.

     

    I hope your situation proves this adage wrong.

     

    -Noel

     
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    Mar 20, 2011 10:46 AM   in reply to JanGeloen

    I'm having the same problem on 64-bit Win7. No plug-ins installed, tried the registry hack -- no luck. However, the type of seleciton makes a difference.

     

    • If I simply select a layer (bounding box appears with handles) and click the Edit menu, the Copy commands are disabled
    • If I make a selection within the layer (marching ants appear) the Copy commands are enabled
    • If I CTRL+Click the thumbnail in the Layers panel (marching ants appear) the Copy commands are enabled

     

    Is anyone else noticing these different behaviors? This issue basically renders Photoshop unusable for serious production work, and it's clear this issue is affecting a large number of users. Adobe needs to get on this issue. 

     
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    Mar 20, 2011 12:36 PM   in reply to sob59

    I think this is normal behavior. To copy the contents of a layer you need to Select All (Ctrl-A) and then the Copy command will be available.

     
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    Mar 20, 2011 1:04 PM   in reply to xxyynmop

    Doh, you're right. I'm confusing my frustration with the intermittent system clipboard, and been using Fireworks too much recently.

     

    CTRL+A selects all, but to copy a layer press CTRL+J or click Layer > New > Layer via Copy.

     
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    Mar 20, 2011 9:14 PM   in reply to JanGeloen

    THREE PAGES OF POSTS OVER MANY MONTHS.  Imagine if this were a Toyota Prius with an accelerator issue.  Can you think of an industry where this is tolerated?  Dishwashers mayb?  ABOBE, get on it!  Put some resources to fix fundamental problems!

     
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    Mar 21, 2011 12:39 AM   in reply to diveares

    ABOBE, get on it!  Put some resources to fix fundamental problems!

    Please read the topic before posting.

    We've spent a lot of time on this, and found that the causes were third party plugins and external applications (especially JDownloader).

    We've forwarded all our findings to Microsoft, but there's currently nothing we can do about it.

     
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    Mar 21, 2011 5:35 AM   in reply to Chris Cox

    Chris - Thanks very much for the update. From all the work done to the present, do you have any guidance for Win7/64-bit CS5 users? For example, it seems prudent to check for normal clipboard function after installing any new plugin.

     
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    Mar 21, 2011 6:56 AM   in reply to Chris Cox

    Also note that the issue appears even without any extra Photoshop plugins or out-of-the-ordinary programs installed; my clipboard issues existed on a completely clean install. I only had PS+BridgeCS5, 3dsmax2011, Autocad2011, Lotus Notes and MS Office installed. Clipboarding between the other applications worked flawlessly. Sure, Notes is a possible culprit... it's a weird piece of software. But what makes CS5 clipboard access different from that of the other applications?

     

    Hope you solve it til CS6.

     
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    Mar 21, 2011 11:49 AM   in reply to mats_h

    But what makes CS5 clipboard access different from that of the other applications?

    We, and Microsoft, have no idea.  We're doing things by the book, and it should all be working.  But in the failing cases we've seen one of the OS APIs returns bogus information - as if something external was patching the API and got it wrong.

     
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    Mar 29, 2011 2:30 PM   in reply to Chris Cox

    Adobe Team: READ THIS!

     

    Even if I remove all plug-ins from the Plug-ins folder, the problem is still there.

    Removing the Plug-ins folder solves the problem. So I guessed that this is

    something Photoshop is doing, and after a lot of trial and error, I found this:

     

    If I change the Permissions for CREATOR OWNER on the Plug-ins forlder

    to DENY, the problem goes away. But, I do not know if this makes any

    problems for any of the plug-ins. So I have tried to find out which entrys that

    has to be denied to minimize any side-effects. I found that changing any of

    the ones mentiond below, will create a error message whe applied.

     

     

    This solution also removes the problem with not being able to do more

    than one COPY - PASTE or making several PrintScreens without restarting Photoshop.

     

    How to do this:

     

    Right-click on Plug-ins folder (Make shure you are in the 64bit folder)

    Choose Properties

     

    Go to the Security tab

    Click on CREATOR OWNER

    Click on Advanced

     

    Click on CREATOR OWNER ( Inherited from C:\Program Files\ )

    Click on Change Permissions

     

    Click on CREATOR OWNER ( Inherited from C:\Program Files\ )

    Click on Edit...

     

    In Permissions, tick the "Deny"-box for these entry`s:

     

    List folder / read data

    Read attributes

    Read extended attributes

    Create files / read data
    Create forlders / append data
    Write attributes

     

    Allow the rest in the list.

    Photoshop - Permission Entry for Plug- ins.jpg

    Click OK

     

    There should now be a new Permission entry at the top saying Deny

    for CREATOR OWNER ( <not inherited> )

     

    Click OK on the to next windows and you are done.

     

     

    Start Photoshop and be happy until you find out that something is wrong, and post it here.

     

    I guess that it would be enough to tick only one of the boxes to make this problem go away,

    but I`ll leave that to others to find out...

     
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    Mar 29, 2011 2:35 PM   in reply to Eagleizer

    Are you sure about that?

     

    Removing all the plugins, or disabling them, is the same as removing the plugins folder.

    And as far as we, Microsoft, and other users can determine:  the plugins have nothing to do with clipboard problems.

     
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    Mar 29, 2011 2:52 PM   in reply to Chris Cox

    I tried to edit my post, but have no permission??...

     

    Yes ofcoarse I`m shure! I have been testing this all day ant tried to find

    out which permissions to Allow/Deny. If you give me permission to

    post mor pics, Ill show you the whole prosess.

     

    - Copy/Paste works fine with the solution I presented in my last post.

    - Any other settings that allows any of the settings I have listed to be

    - denied, will result in a error message.

     

    And so on.. no need to write it all over agein..

     
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    Mar 29, 2011 3:06 PM   in reply to Chris Cox

    Quote:

    " Microsoft, and other users can determine:  the plugins have nothing to do with clipboard problems."

     

    Have they tried to completly remove the Plug-ins folder and see what happens?

    (Photoshop needs to be closed/restarted.)

     

    That`s what I did. And everything worked fine. I then used the elimination method to

    recreate the problem. I even made a new forlder on my desktop called Plugins and

    added it to the Photoshop folder. Without adding any plugins and as soon as I had

    startet Photoshop, the problem was back. Explain that! 

     

    I have very little experience making permission, but as I knew that there was

    happening something to this folder, I tried every thing I could think of, and this

    is what I found. Now I expect you to explain WHY

     

    Could anyone with this problem please confirm that removing the Plug-ins folder

    removes the problem?

     
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    Mar 29, 2011 4:14 PM   in reply to Eagleizer

    Yes ofcoarse I`m shure!

    Without the source code to the application, and a complete knowledge of all the APIs involved -- you can't be sure.

     

    I have that knowledge, and am pretty sure that tweaking the plugins folder has absolutely nothing to do with the clipboard problems.

     

    All we know about are the JDownloader bugs (where they patch the clipboard incorrectly), and a likely bug in Microsoft clipboard APIs (which Microsoft is investigating).  The clipboard API problem does seem to be fairly random, and could easily hide for a while due to small changes in the memory layout of the app or uninitialized variables in the application memory space.

     
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    Mar 29, 2011 4:15 PM   in reply to Eagleizer

    Have they tried to completly remove the Plug-ins folder and see what happens?

    Yes, that is one of our earliest troubleshooting steps to rule out Adobe's plugins, and any third party plugins, as the cause.

     
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    Mar 29, 2011 6:34 PM   in reply to Chris Cox

    I can duplicate Eagleizer's solution. The clipboard on my computer does work after the changes listed.  However....

     

    All of my add on Filters, except Topaz, disappeared from the interface

    And

    the Delete key no longer worked.

     

    Filters that disappeared after the permission change included; Digimarc; Nik Vivieza 2, HDR Effex Pro; and Imagenomic (all 3).

    Note: My Topaz filters are not in a seperate folder in the Plug-ins folder but are shortcuts.

     

    Win7 x64, PS CS5 x64

     
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    Mar 29, 2011 7:24 PM   in reply to Chris Cox

    I ment that I was sure about what I found out.   I have no clue about codes  LOL

    I never said I knew what is causing the problem, I also said that it might

    have some sideeffects and others have to figure out that part. I was hoping

    that this might give you another clue to find out what is going on. It is not

    a good solution to remove the permissions as I have done, as it also

    stops many of the plug-ins from loading. But if you need to do a lot of

    printscreen - pasting, it is easy to apply and even easyer to remove

    again later. Better than restarting Photoshop for every printscreen you`re

    going to make. And it`s the only solution I have found so far. Helps me,

    hope it helps someone else..

     
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    Mar 29, 2011 7:44 PM   in reply to ClintSteed

    Clint - then try disabling groups of plugins until you narrow down the one that is causing your clipboard problem.

     
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    Mar 29, 2011 7:51 PM   in reply to JanGeloen

    What a waste of time among the passionate.  Adobe could fix this but doesn't.  Keep going.  All  of you. Praise management!

     
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    Mar 29, 2011 8:47 PM   in reply to Chris Cox

    The problem no longer exist when I disable Nik HDR Effex Pro. I have downloaded the latest version and tried Nik's solution listed in post 85.

     
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  • Noel Carboni
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    Dec 23, 2006
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    Mar 29, 2011 11:32 PM   in reply to diveares

    diveares wrote:

     

    What a waste of time among the passionate.  Adobe could fix this but doesn't.  Keep going.  All  of you. Praise management!

     

    And in turn, what a waste of time reading your useless post.

     

    Just how could Adobe fix problems caused by a 3rd party plug-in, pray tell?  By disabling the ability to install 3rd party plug-ins?

     

    -Noel

     
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    Apr 1, 2011 10:11 AM   in reply to Noel Carboni

    Hi there. I am really late to this thread, and it's quite a confusing one. I am not sure what's up or down.

     

    Regardless, I just wanted to say that I am having the awful clipboard problem. It really kneecaps my productivity.

     

    I am running Windows 7 Professional x64, with CS5 32bit at the moment. I have no 3rd party plugins.

     

    If I can be of any help at all in solving this problem, I will gladly pitch in.

     

    Cheers!

     
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    Apr 20, 2011 3:34 AM   in reply to JanGeloen

    Same issue here.

    WIndows 7, PhotoShop CS5 64 bit

    Only difference. I could paste about 2 or 3 different sreenshots before my clipboard wasn't updated anymore. Only a PS restart would clear the clipboard. I''ve been scanning this thread and saw a lot of pointers about Plug-ins. As far as I know I've none, that weren't there with the install, so I tried this and it worked.

     

    • I went into my PS CS5 64 bit folder and renamed the "Plug-ins" folder to "Plug-ins__" (to prevent them from loading)
    • Restarted photoshop and pasting worked like a charme (I've tested up to 15 screenshots several times and didn't notice any hickups)
    • After that I renamed the folder back, restarted PS, and pasting is still working.

     

    So this is what I found out and I realize this sounds absolutely crazy. I'm not an expert, but renaming a folder inside your program files needs administrator approval. I you confirm, you can rename the folder. Same for renaming it back. So my guess, is that there are some rights issues on this folder initially, that mess up the clip board access. By accessing this folder for renaming, those rights get changed and you're back in business.

     

    I know this is a thin one, but it's fast one to check for yourself and maybe it works for you. And unlikely, but maybe this is a new clue for the people of Adobe and MS.

     

    Cheers,

    Yves

     
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    Apr 20, 2011 7:13 AM   in reply to Yves Horsmans

    Hi there,

     

    Even though I am running the 32bit version, I tried Yves solution and it worked.

     

    In Windows Explorer I renamed the Plug-ins folder to Plug-ins_ just to change it. I launched PS and copy and paste worked perfectly. I quit PS, renamed the folder back and launched PS again. Copy and paste worked perfectly.

     

    It's weird I know, but it worked.

     

    Cheers,

     

    Keith

     
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  • Noel Carboni
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    Dec 23, 2006
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    Apr 20, 2011 7:21 AM   in reply to Keith@Intergraph

    Keith@Intergraph wrote:

     

    I quit PS, renamed the folder back and launched PS again. Copy and paste worked perfectly.


    Are your plug-ins still available now?

     

    -Noel

     
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    Apr 20, 2011 7:40 AM   in reply to Noel Carboni

    I don't have any 3rd party plug-ins installed. All the normal stock plug-ins work fine.

     

    Keith

     
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    Apr 20, 2011 7:51 AM   in reply to Noel Carboni

    @Noel

    The only plugin I downloaded, that I am aware of, is "ICOFormat64.8bi" to get support for icons. And the Save as ICO option is still available in my dialog. So for now. Yes, it works.

     

    @Keith. TnX for checking.

     

    I hope there are more people who can have a go at it. If this appears to be working for the majority, maybe the people at Adobe and MS know where to look and hopefully conclude it's an easy to fix thing.

     

    It was a real pain in the ***. I don't know how many of you use repeated screenshots to get the lay outs of their css design right the same way I do (this field needs to be x pixels wider then I had in my previous screenshot to match the original design).... Working this way means about 5 to 10 screenshots a minute. Stopping and starting PS all the time, slows you down quite a bit.

     

    Keeping my fingers crossed for everyone

     
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    Apr 20, 2011 7:56 AM   in reply to Yves Horsmans

    In my work I take tons of screenshots each day, pasting them into PS for all kinds of purposes. Having to close and re-open PS all day long has been a drag.

     
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    Apr 20, 2011 7:50 PM   in reply to Chris Cox

    I received an email April 6th from Nik that HDR Effex Pro 1.2 update had been released. Installed it and now my clipboard works as it should.

     
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    Apr 21, 2011 4:41 PM   in reply to JanGeloen

    After several months of working correctly, I now have the clipboard problem again.

    The first clip will paste and never again.

    I have no new plugins.

     

    I tried the rename, rename Plugins folder to no avail.

     
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    Apr 25, 2011 1:13 PM   in reply to LittleLew

    I have had this problem for some time. PS CS5 64-bit, Windows 7.  I tried renaming the plug in dir and starting PS and the clipboard works fine.  I put back the original dir name, started PS and the clipboard is broken again.  The only plug in I have purchased is Viveza 2 by Nik.

     
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  • Noel Carboni
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    Apr 25, 2011 1:47 PM   in reply to haguea

    Just to be absolutely sure...  Find the Nik plug-in itself, and rename it by putting a tilde (~) in front of the name to disable it.  Make sure the problem follows just the presence/absence of that plug-in.

     

    Assuming that specific plug-in is at fault, It seems pretty clear, then... You need to contact Nik and demand an updated version to fix this problem.

     

     

    Breaking the clipboard is an absolutely unacceptable side effect, and th

    ey can't very well refute that it's their problem if you present them with this kind of evidence.

     

    -Noel

     
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  • Noel Carboni
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    Apr 25, 2011 1:46 PM   in reply to LittleLew

    By the way, renaming the plug-ins subfolder then renaming it back seems VERY unlikely to solve any problem.  To the person or persons who did this and found it to make a difference, I would ask whether it was possible that any other factors changed at the same time.  It seems to me it must be a coincidence.

     

    -Noel

     
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    Apr 25, 2011 2:06 PM   in reply to Noel Carboni

    Hi Noel. Being a software developer and architect for over 20 years, I would be one of the first to say that renaming the plug-ins folder and changing it back wouldn't do anything.

     

    But, it did.

     

    I have no freaking idea why it worked, but it did. I can ALT+PRT SCRN all day long and Photoshop works perfectly now. Before it was a productivity nightmare.

     

    Cheers...

     
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    Apr 25, 2011 2:12 PM   in reply to Noel Carboni

    I added ~ to the names of the Viveza plug in and its selective tool plugin and the clipboard works great.

    I restored the name of just the selective tool and the clipboard is broken again.

    More experiments:

    only put ~ in front of only the selective tool, not the main plug in and the clipboard works fine.

    only put ~ in front of plug ins folder name and clipboard works fine.

    These experiments are repeatable.

     

    It appears, in my case, to be the selective tool that comes with the Nik Viveza plug in.  I will update my case with them.

    Alan

     
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  • Noel Carboni
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    Apr 25, 2011 2:21 PM   in reply to Keith@Intergraph

    You and I seem to share the same background, Keith.  I wasn't disputing that you saw what you saw; I believe you.

     

    And if you're like me, you HATE it when the computer does something you can't explain.

     

    I can only guess that starting Photoshop without the offending plug-in present (or some other coincidental factor that occurred when you did that) caused a setting to be changed, where it would not have done that (for some reason) as long as the plug-in was present.  It's also just hard to imagine such a setting, that would unclog the clipboard.  Lots of stuff that seems unlikely all together in one theory.

     

    Unfortunately your particular sequence doesn't seem to be working for all others.

     

    -Noel

     
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    Apr 25, 2011 2:58 PM   in reply to haguea

    reference. posts 88 and 118

     

    My guess is that the Nik Software fix for their Color Efex Pro 3.0, which works for me, .will also fix your problem with Viveza 2.

     

    Download this file as described in NIK post 88 and my 118 post

     

    http://dl.dropbox.com/u/794472/SelToolInst.cfg?dl=1

     

    and copy it to the Selective Tool folder.

     

    Restart CS5 and things should be good again.

     

    Good luck!

    Gary


     
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    Apr 25, 2011 4:04 PM   in reply to gbriney

    It does!

    Thanks!

    Alan

     
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    Apr 25, 2011 4:59 PM   in reply to haguea

    You're welcome Alan -- glad something works now and then!

     

    Gary

     
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