I am using captivate 5 and have created a 60 slide project. The project contains 8 quiz questions and is published as scorm 1.2. The project is delivered using moodle 2.02. The problem is this. When the project is first launched it loads and plays correctly. If the student exits before the quiz is complete and then comes back to it later the project resumes correctly, The problem occurs where the student exits the project after the quiz is complete. If after this point the student tries to re-launch the project later, the project launches but gets stuck at the gray loading screen. I have installed the latest hotfixes and the problem seems to occur on all browsers.
Any ideas would be gratefully appreciated.
OK. I've not struck this issue before with Moodle, but that may be due to using earlier versions of Moodle.
Here are a couple of things to try:
Try setting more grading attempts in Moodle and not make any changes to the Captivate lesson itself. If this now allows the user to open the module again, you know where the issue is.
If changing the attempts in Moodle has no effect, try changing the Required settings in the Captivate module Quiz > Settings. Set it so that the user can skip the quiz if they want. That's the least restrictive setting. If that now allows the user to progress again, this setting may be your issue.
Thanks for the tip Rod. I have tried all the settings but to no avail. I have tested the problem further. This issue arises where a student takes the quiz, jumps to a page before the quiz or to a question which has been answered and then exits. When the student tries to resume the captivate project hangs at the loading screen. If they exit on and resume to a slide after the last question slide there is no problem. As a simple solution I am testing putting all the quiz questions at the beginning of the project and not allowing the student to view their answers. Obviously this is not ideal as from a learning point of view being able to review the answers given is important. I am also doing a captivate reinstall to see whether there is a problem with the installation.
will keep you updated
Has a solution been found to this problem?
I am getting the same problem also. The course is stuck on Loading if the quiz has been attempted (regardless of a pass or fail mark). This only applies to quiz question screens where it is set to Report Answers.
I recently sent a bug report to Adobe. I have sent them a sample Captivate file where this problem is happening. I have yet to hear anything back from their investigation.
I will keep you updated if I hear anything back.