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Forms and Documents functions not working on iPad

Apr 20, 2011 9:43 AM

Hello to all;

 

I need some support with LiveCycle for Mobile on Apple iPad. In the app's main menu, when i log in to the Livecycle server, there should be 3 tabs (Tasks, Forms and documents), but i can see only the Tasks tab.

 

I have set the following user permission for the test user:

 

  • LC Content Spaces User
  • Services User
  • LiveCycle Workspace User

 

Thankks in advance for your answers

 

Darklight3it

 
Replies
  • Currently Being Moderated
    Apr 20, 2011 9:51 AM   in reply to Darklight3it

    Hi Darklight3it,

     

    Forms and Documents support requires LiveCycle ES2.5 Server.  For ES2, only Tasks are supported.

     

    Are you running ES2 or ES2.5 Server?

     

    Thanks,

    Howard

     
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  • Currently Being Moderated
    Apr 21, 2011 4:12 AM   in reply to Darklight3it

    Hello,

     

    Check out the help page here: http://help.adobe.com/en_US/LiveCycle/9.5/WorkbenchHelp/WS92d06802c76a badb-1cc35bda128261a20dd-7dbf.html

     

    I suspect that the issue is that you have not configured the Assign Task or Assign Multiple Tasks operations to allow tasks to be completed without opening the form or Guide.  That check box has to be set so that the mobile device sees the task. 

     

    Also remember to put in good quality Task Instructions, as that text is typically the primary way of indicating what is to be approved or rejected to the user.  The PDF is sent along with the task to the device as an attachment.  I like to use XPath to construct a great message, for example:

     

    {/form_data/users_name} has submitted a purchasing request valued at {/form_data/value}.  The reason for the request is: {/form_data/reason}.

     

    Good luck!

     

    Matt MacKenzie

    Adobe Systems

     
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  • Currently Being Moderated
    Apr 21, 2011 8:06 AM   in reply to Darklight3it

    Darklight3it,

     

    Are you able to see the task for that user via the workspace web interface (e.g. http://lcservername:8080/workspace ) on a desktop/laptop pc?

     

    Do you have any other mobile devices with LC Mobile installed?  e.g. iPhone, BlackBerry, Android device.

     

    Howard

     
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  • Currently Being Moderated
    Apr 21, 2011 12:03 PM   in reply to Darklight3it

    Did you uncheck the  "Form Must Be Displayed When Completing" before you created the work item? If this setting was not unchecked when the task was created then you would have to re-create the task again for it to be visible. Try re-submkitting the same task (now that the "Form Must Be Displayed..." checkbox is unchecked and see if it is visible on the mobile device.

     
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