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Wkugelman
Wkugelman
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RH9 - Cannot find Microsoft Word Installed on your system

Apr 22, 2011 8:25 AM

Having just installed five seats of the TCS 3 upgrade on Laptops with Office 2010 previously installed, three of them are encountering errors when generating Printed Documentation.  RH9 throws up a error dialog - "Cannot find Microsoft Word Installed on your system"

 

What is the fix to have RH9 recognize Office 2010?

 

Thanks,

W.

3276 Views   18 Replies   Latest reply: tschuman, Jan 30, 2012 7:13 AM
 
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  • Wkugelman
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    1. Wkugelman,
    Apr 28, 2011 12:02 PM   in reply to Wkugelman
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    We found a good workaround for this.

     

    Instead of left clicking the "Printed Documentation" link in the SSL pod, we found that right-clicking  on the "Printed Documentation" link, selecting "Properties", then clicking "Save and Generate" worked fine!  Even if we save the config, we have to go back into the properties to have RH9 recognize Word 2010 on our systems.

     

    Go figure, but it works.  Hope this works for some of you too!

    W.

     
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  • Peter Grainge
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    2. Peter Grainge,
    Apr 28, 2011 11:32 PM   in reply to Wkugelman
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    I doubt this is it but are you trying to generate a DOCX or DOC file?

     

    If DOCX try DOC and then please post back.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Wkugelman
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    3. Wkugelman,
    Apr 29, 2011 6:55 AM   in reply to Peter Grainge
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    Good suggestion, but as you predicted, no difference.  I see this on all five install we did.

     

    Thanks

     
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  • Peter Grainge
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    4. Peter Grainge,
    Apr 29, 2011 9:53 AM   in reply to Wkugelman
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    Your first post said three, now it's five. Do you have two systems that work?

     

    I notice you purchased upgrades. Did you uninstall the previous version first? I have seen problems caused by having two versions when the later one is an upgrade licence.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Wkugelman
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    5. Wkugelman,
    Apr 29, 2011 10:25 AM   in reply to Peter Grainge
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    No, the other two were using the right-click/Properties approach. When tried, the left click on "Printed Documentation" method did not find Word 2010.

     

    Yes these were upgrades, installed after uninstalling TCS2.  Adobe claims two versions can coexist on one drive, but I also agree that is not the case.

     

     

    It would appear to be a bona fide bug, but I can't believe Adobe would let something like this slip...

     
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  • Peter Grainge
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    6. Peter Grainge,
    Apr 29, 2011 10:36 AM   in reply to Wkugelman
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    You can have two version installed but I think that is provided both are full versions.

     

    Is it the 32 bit or 64 bit version of Office 2010 that you have got installed? You haven't said what the OS is but I am wondering if you have Windows 7 64 bit plus Office 2010 64 bit.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Wkugelman
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    7. Wkugelman,
    Apr 29, 2011 10:42 AM   in reply to Peter Grainge
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    We're still on XP SP3 - the 32 bit version, as well as the 32-bit Office 2010 apps, using Dell 630's. All TCS and MS s/w have been updated and registry cleaned

     

    The TCS 3 installer recognized that and did not iinstall the 64 bit payloads.

     
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  • Peter Grainge
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    8. Peter Grainge,
    Apr 29, 2011 11:22 AM   in reply to Wkugelman
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    I'll see if I can find out anything more.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Peter Grainge
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    9. Peter Grainge,
    May 12, 2011 7:14 AM   in reply to Peter Grainge
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    No news so far I'm sorry to say.

     

    Do you still have the problem and have you applied the 901 service release?

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Wkugelman
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    10. Wkugelman,
    May 12, 2011 7:52 AM   in reply to Peter Grainge
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    Peter,

    Thanks for checking into this, it's got us baffled too. We've upgraded to 9.0.1 and our problems with conditional text seem solved, but not the SSL printing issue.  We entered a bug about it, but all Adobe has asked is if MS Word was open when we try to generate Printed Docs (Y) , and if both methods  (right vs left clicking) worked (N).  No solutions yet...

    Do you see this happening to others as well?  I'll let you know if we hear more from Adobe.

     

    Thanks again,

    Will

     

    Will Kugelman

    Documentation Manager

    AP Technology

    (609) 860-7117

     
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  • tschuman
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    11. tschuman,
    Nov 1, 2011 2:43 PM   in reply to Peter Grainge
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    In Robohelp 9, and I can compile (Printed Documentation) .doc file, but when I try to compile a .docx file, Robohelp returns a message that it cannot find Microsoft Word installed. Right-clicking doesn't do anything. Any ideas why this may be happening?

     

    Thanks

     

    Tim Schuman | Principal Technical Writer | 415-645-1367

    ADVENT SOFTWARE | 600 Townsend St. |  San Francisco, CA 94103

     
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  • Jeff_Coatsworth
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    12. Jeff_Coatsworth,
    Nov 2, 2011 5:24 AM   in reply to tschuman
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    What version of Office do you have installed?

     
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  • tschuman
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    13. tschuman,
    Nov 2, 2011 7:48 AM   in reply to Jeff_Coatsworth
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    2010

     
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  • Jeff_Coatsworth
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    14. Jeff_Coatsworth,
    Nov 2, 2011 8:01 AM   in reply to tschuman
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    Looking at this thread, it appears to be a bug - report it at - https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=3 8

    The workaround for now appears to be just create .doc instead of .docx

     
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  • Wkugelman
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    15. Wkugelman,
    Nov 2, 2011 8:29 AM   in reply to Jeff_Coatsworth
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    Our problem printing with Word 2010 was solved when Peter Grainge  recommended a replacement file from Adobe.

     

    Swapping out the MPJ2DOC.dll file with the Adobe version restored normal Office 2010 functionality with RH9. Check the Adobe site for this file.

     

    Hope that helps!

     

    W.

     
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  • tschuman
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    16. tschuman,
    Nov 9, 2011 8:03 AM   in reply to Wkugelman
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    I'm on Windows 7 64-bit and the latest version of Robohelp 9.0.1 (as part of Tech Comm Suite 3.5). The MPJ2DOC.dll that Peter sent causes RoboHelp to crash on startup. I reported this issue with Office 2010 as a bug to Adobe. I actually got an email asking me for more information, and nothing since. I can only surmise that Robohelp 9.0.1 does not fully support Office 2010 at this time? For the time being, I can only produce .doc files.

     
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  • Peter Grainge
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    17. Peter Grainge,
    Jan 29, 2012 10:50 AM   in reply to tschuman
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    I'm sorry that I missed responding to this, I was on holiday at the time.

     

    The file that I sent has not caused a crash for anyone else so I think there is something else going on here.

     

    TIM Did we resolve this in the end?

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • tschuman
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    18. tschuman,
    Jan 30, 2012 7:13 AM   in reply to Peter Grainge
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    Yes. Adobe sent me a similar file that fixed the problem.

     

    Thank you for all your help.

     

     

    Tim Schuman | Principal Technical Writer | 415-645-1367

    ADVENT SOFTWARE<http://www.advent.com/> | 600 Townsend St. |  San Francisco, CA 94103

     
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