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Photoshop General Discussion

Move Tool does not move layer when dragging with Wacom tablet

Jan 14, 2013 5:01 PM

Latest reply: kaylab111, Jan 14, 2013 4:23 PM

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40. Jeanne Rubbo,

Jan 6, 2011 3:05 PM in reply to hirshmon

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Did you restart your machine first?

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41. hirshmon,

Jan 6, 2011 3:10 PM in reply to Jeanne Rubbo

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Yes, I tried that as well... and if that had worked, it would not have been a good solution. Users shouldn't have to rearrange their desks and restart their computers every time they want to open a program.

P.S. I really do appreciate the help! Thank you

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42. TheFlash12345,

Jan 6, 2011 3:19 PM in reply to hirshmon

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It often happens while working with the stylus. Often times when introducing and new text or internet image layer.

Ash

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43. Jeanne Rubbo,

Jan 6, 2011 3:24 PM in reply to hirshmon

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Don't worry -- I'm not saying that's the final solution or anything. I'm just trying to figure out the cause of the problem.

Looking back at your description of your particular problem, you're unable to use the trackpad while a tablet is plugged in -- is this correct? This is another known issue that we're still working on. Unfortunately, I'm not aware of any current workarounds besides not using the trackpad or unplugging the tablet.

So to reiterate, there are two possible tablet-related issues in this thread:
1. Using the trackpad with a tablet plugged in.
2. Starting Photoshop with the stylus or mouse in close proximity of the tablet.

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44. DavidDesign,

Jan 10, 2011 10:20 PM in reply to Jeanne Rubbo

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I have the same problem when using Photoshop CS5 and my Intuos4 tablet. When I use my trackpad to move something it jumps back to the middle. the only way to move something is to use the Shift-arrow keys to move it 10px at a time or use the tablet.

When I start up Photoshop my pen is 3 feet away from the tablet, so that's not the problem. I've tried unplugging the tablet and restarting Photoshop but the trackpad problem still happens.

Any ideas what the heck the problem is? I've looked at Wacom's web site and can't find any mention of this issue, so I assume it's more of an Adobe issue. Does anyone have any more info on this issue? Links?

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45. Jeanne Rubbo,

Jan 12, 2011 1:05 PM in reply to DavidDesign

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If you look at my last post, it sounds like you're running into the first of the two issues I listed. As I mentioned, we are aware of it and are looking into it, but for now I don't know of any workarounds (besides unplugging the tablet or not using the trackpad).

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46. alee,

Jan 20, 2011 8:44 AM in reply to Jeanne Rubbo

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I'm having the issue now and I don't have the Wacom tablet with me at all. The wacom driver is installed and I have the latest PS patch.

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47. Blaker19,

Feb 10, 2011 9:38 PM in reply to hirshmon

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Just wanted to throw my hat in the ring... I'm having the same problem. I also use a Wacom tablet but I brought my laptop hom
e and started doing some work without the tablet attached and the move problem is happening... very frustrating!! Please help.

I do have the latest update 12.0.2 and using Snow Leopard... also have my older version of CS4 still on laptop as well.

Let me know if you need anymore info.

Thanks!

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48. billyokcom,

Mar 10, 2011 10:35 AM in reply to hirshmon

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Hey everybody, if you're having this problem, check your menu bar items. I ran into this problem today and couldn't make heads or tails of it -- unplugged the tablet, quit Photoshop, restarted, reset settings, everything. Nothing worked. Then I remembered that I'd installed a new menu bar item (in my case, iCopy) since I'd last used Photoshop. I quit that program, and the issue completely went away. I'm guessing UI elements of certain menu items interfere with Photoshop, and I'm guessing iCopy isn't the only culprit.

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49. Reynolds (Mark),

Mar 10, 2011 3:13 PM in reply to billyokcom

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I've also seen this. Next time i will try the suggestion of quitting every other app running on the machine.

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50. Jeanne Rubbo,

Mar 10, 2011 3:17 PM in reply to billyokcom

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Thanks for that info. For those of you on this forum who have noticed that the problem happens even after unplugging your tablet, are you running iCopy (or any other apps that may contribute to the problem)?

Please let me know what you find out.

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51. TheFlash12345,

Mar 10, 2011 3:19 PM in reply to Jeanne Rubbo

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I do not have or run iCopy... It seems to be irrelevant if I have background applications running or not.

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52. alee,

Mar 10, 2011 3:23 PM in reply to TheFlash12345

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Same here no other apps

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53. hirshmon,

Mar 10, 2011 5:49 PM in reply to hirshmon

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Same... no new apps for me

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54. reverb09,

Apr 6, 2011 10:10 AM in reply to billyokcom

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thank you! i recently installed icopy and this started happening. been driving myself crazy trying to figure it out. so glad i came across this thread and your post.

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55. reverb09,

Apr 6, 2011 10:11 AM in reply to Jeanne Rubbo

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yes, i just quit icopy and it resolved the issue.

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56. reverb09,

Apr 6, 2011 10:16 AM in reply to Jeanne Rubbo

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there's a preference in icopy called "capture mouse drags" that appears to be causing this. when checked, it tries to copy any item you click and drag, system-wide. with this disabled, and icopy running, i am able to drag layers again.

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57. hankspeafd,

Apr 9, 2011 4:34 PM in reply to hirshmon

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Just solved this problem! It's because of the wacom pen tablet driver i closed it in the activity monitor and the stupid snapback disapeared. down side is that the tablet won't work for obvious reasons i sugest we demand a solution from wacom on their forums.

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58. hirshmon,

Apr 10, 2011 1:39 PM in reply to hankspeafd

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That's not really a solution...that's just kind of another way of demonstrating the existing problem: Wacom's and Adobe's products are not playing nice together. There has never been an issue when the tablet is not plugged in, and ending that Wacom process from the Activity Monitor basically does the same as unplugging the tablet.

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59. sameerchavan,

Apr 17, 2011 7:52 AM in reply to hirshmon

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Same issue with me. I am on Mac OS with photoshop CS5 . The issue is due to iCopy app and disabling the drag mouse checkbox stopped this problem. Its big confusion.

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60. hirshmon,

Apr 27, 2011 8:37 AM in reply to hirshmon

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I just want it on the record that this is still a really, really annoying problem that affects my work every day. Please, Adobe, keep investigating.

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61. TheFlash12345,

Apr 27, 2011 8:41 AM in reply to hirshmon

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I echo this sentiment

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62. Jeffrey Tranberry,

Apr 27, 2011 8:47 AM in reply to TheFlash12345

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Hirshmon and The Flash, your issue is not related to iCopy? Do you have any other system utilities/drivers installed?

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63. hirshmon,

Apr 27, 2011 8:51 AM in reply to Jeffrey Tranberry

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I do not have iCopy installed. As for the other drivers/utilities... do you have any examples of which ones might cause this issue? I'll check to see if I have them installed.

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64. Jeffrey Tranberry,

Apr 27, 2011 8:56 AM in reply to hirshmon

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We don't know of any specifics (other than we've seen iCopy cause this issue, and FinderPop cause others), but we do know this problem is system specific (i.e. not all customers are having this issue).

Can you do a screen shot of your "System Preferences" dialog? Usually, they show up under "Other" in the bottom column.

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65. hirshmon,

Apr 27, 2011 9:01 AM in reply to Jeffrey Tranberry

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Here is a screenshot. I'm fairly certain this problem is caused by my Wacom Tablet. When I unplug it, the problem disappears...but that's not a feasible solution. I need my tablet to work in Photoshop.

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66. Jeffrey Tranberry,

Apr 27, 2011 9:08 AM in reply to hirshmon

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What is Candelair? It may be conflict between the Wacom driver and another driver or utility.

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67. hirshmon,

Apr 27, 2011 9:14 AM in reply to Jeffrey Tranberry

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Candelair is a utility that makes the apple infrared remote do more. Should I uninstall it?

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68. alee,

Apr 27, 2011 9:28 AM in reply to hirshmon

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I am also having the same issue but do nothave InCopy installed. For me the issue is that I have a Wacom tablet installed in my office. When I unplug and leave the office without rebooting I encounter this error. If I reboot without the Wacom plugged in, it does not occur.

Attached is my system prefs screenshot also:

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69. Jeffrey Tranberry,

Apr 27, 2011 10:40 AM in reply to hirshmon

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Wouldn't hurt to try. Eliminating all possible culprits is a good approach.

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70. TheFlash12345,

Apr 27, 2011 11:03 AM in reply to Jeffrey Tranberry

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I do not have icopy installed or any other of the referenced programs that others are discussing, and I still have the problem. Not to mention the only program that is affected is photoshop... my machine shouldn't be in the influencing factor if the only program affected is photoshop, regardless if some conflict exists somewhere in my machine. If only photoshop is having troubles with a conflict, then it's my opinion that photoshop should resolve this conflict.

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71. Chris Cox,

Apr 27, 2011 11:45 AM in reply to TheFlash12345

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If only photoshop is having troubles with a conflict, then it's my opinion that photoshop should resolve this conflict.
No, that is bad logic.
Bugs in the OS or other applications can cause problems that only seem to happen in a single application (it depends on the details of the bug). And they sometimes are such that the affected application cannot work around the original bug. If we can work around external bugs, we do.

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72. hirshmon,

Apr 28, 2011 11:53 AM in reply to Jeffrey Tranberry

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Uninstalling Candelair has no effect

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73. hirshmon,

Jun 8, 2011 8:07 AM in reply to hirshmon

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While the problem has still not been fixed, I think I have some new insight on to what is causing it. Hopefully, this will be useful for you Adobe people who are (I pray!) trying to fix this bug. So:

-I have Photoshop open, with an illustration I've been working on. The tablet is plugged in, and I've been using the stylus to draw everything. As usual, when I try to use the trackpad (because it's more convenient than putting the mouse back on the tablet and using the mouse) to move an element, it snaps back. But also, I can't use the trackpad to draw a line with the brush tool. I click and drag but nothing appears. In Photoshop's history, it reads that I've used the brush tool, but still, no line. It's the same as with the dragging: the click and drag registers, but it doesn't take effect. The only difference is that with the drag tool, you can see the action reversing on itself and going back to where it was. With the brush tool, you see nothing.

-This problem occurs with all of the brushes: burn/dodge, blur, eraser, stamp, etc. It also occurs with the move, lasso, and Quick Selection tools.
However, it does not occur with a lot of the non-brush tools: marquee, pen, shapes, crop, type, paintbrush.

-When I unplug the tablet, I still can't draw a line with the trackpad or move anything. But if I reboot Photoshop with the tablet unplugged, the problems are gone (but then they immediately return when I plug the tablet back in and do something with the mouse or stylus).

This problem does ever not occur in Illustrator: this is a Photoshop-specific problem.

Conclusion: it's not the move tool that's broken. It's a lot of things, and it's only Photoshop.

I hope this information helps. I also hope that knowing it's more than the move tool bumps it up your priority list, too. When you charge a ridiculous amount of money for software, it should be perfect (or at least address known issues more quickly).

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74. GiantThinkwell,

Jun 10, 2011 12:21 AM in reply to hirshmon

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I've been using CS5 with a Wacom Intuos 3 for a while with none of these issues, however today got a Cintiq and it started happening right away. A full reboot made it go away momentarily, but not for long. I'm getting the snapping issue as well as the brush not being able to draw with the trackpad.

It's been almost a year since this problem came up, please fix this!

Moving an object WILL work when you hit cmd+t and it's under Transform. It will also move an object when in a Mask.

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75. sorinelo,

Jun 10, 2011 3:15 AM in reply to hirshmon

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I use CS4, works perfectly

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76. s.mahn,

Jun 10, 2011 11:46 PM in reply to hirshmon

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I also have the problem. No iCopy or Candelair. But I do use an Intuos 4.

Move tool snaps back and brush tools (brush, clone, eraser, etc) can only make dots, not paint continuous. I guess because the tool is also unable to move or is snapping back to place.

I work with an external keboard, external monitor and the tablet, not using the trackpad.

MacBook Pro
10.6.7
PS 12.04
Latest Wacom Driver
Topaz Detail
Topaz Denoise

Lightroom
Firefox
Safari
Entourage

Restarting PS gets a temporary fix.

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77. DeeJac,

Jun 16, 2011 7:02 AM in reply to hirshmon

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Exact same problem again here. Latest everything installed and no extras/plugins. I have an Intuos tablet though.

The tablet and my magic mouse work fine - it's just the trackpad.

This has to be a PS bug surely? Command-T transform works fine, as does dragging out a selection marque.

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78. gxlrygt,

Jul 29, 2011 3:31 PM in reply to hirshmon

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I think the best option is moving by "Ctrl+t"

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79. gmanacsa,

Oct 4, 2011 9:46 AM in reply to hirshmon

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I am still seeing this issue using Photoshop CS5 v12.0.4 x64 with the latest Wacom Bamboo driver v.5.2.5-3.

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