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merv_f
merv_f
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Installation Encountered Errors

Apr 27, 2011 8:57 AM

Trying to install Adobe Drive 2.1, but the installation keeps failing.  I've tried restarting as recommended, but it makes no difference.  Looks like it is hiccuping on Microsoft_VC80_CRT_x86 payload.  Installer executed with "Run as admin...", as usual.

 

Here's the relevant software already on my system:

Windows 7 Pro x64

Web Premium CS5

Visual Studio 2008 Pro

Visual Studio 2010 Express

 

For details, here is the installation log from a failed attempt: Log File

 

Almost forgot to mention that the Installation Log Analyzer turned up no results.

5200 Views   2 Replies   Latest reply: merv_f, Apr 28, 2011 7:39 AM
 
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  • Gang_Z
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    1. Gang_Z,
    Apr 27, 2011 9:23 PM   in reply to merv_f
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    Hi merv_f

     

    From the log you provided, it seems Microsoft_VC80_CRT_x86 payload installation failed, you can try to do the following steps:

     

    1) Go to payloads\Microsoft_VC80_CRT_x86 directory in the AD 2.1 installer path.

     

    2) Double click Microsoft_VC80_CRT_x86.msi to install it manullay, you can choose to remove it first from the prompt dialog, then install it, or repare it to make sure Microsoft_VC80_CRT_x86 is installed successfully.

     

    3) Relaunch AD 2.1 set-up exe.

     

     

    You can refer to the thread : http://forums.adobe.com/thread/664080?decorator=print&displayFullThrea d=true

     

     

    Any further problems, pls post here, thanks.

     
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  • merv_f
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    2. merv_f,
    Apr 28, 2011 7:39 AM   in reply to Gang_Z
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    Yes. That solved the problem.

     

    I first ran repair on VC80_x86 as suggested, and then re-ran the installer.  It failed again, but it did get past the VC80_x86 payload, and instead died on VC90_x86.  In the end, I had to manually run a repair on all three of the Microsoft payloads before the installer made it through okay.

     
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