Skip navigation
Snap-OM
Snap-OM
Currently Being Moderated

Check out problem with InCopy / Alfresco

Mar 10, 2011 4:28 AM

I use the following components:
InCopy CS5 7.0.3
Drive 2.1.0.204
Alfresco 3.4.0 (d 3370)

 

 

Before I can start editing the text in InCopy, a dialog comes up and I have to check out the content
(Don't know the exact words of the dialog, because i only have a german version).

 

 

But when I try to check out the content, nothing happens.
The following error message appears in the log file 'CS5ServiceManager_java.log':

 

 

2011/03/10 11:56:24,326 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /.Trashes
2011/03/10 11:56:24,415 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /Testbereich/Ausgabe 03-09/om_dok Aufgaben/Text editieren.injb
2011/03/10 11:56:49,669 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /.Trashes
2011/03/10 11:56:49,731 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /Testbereich/Ausgabe 03-09/om_dok Aufgaben/Text editieren.injb
2011/03/10 11:56:53,524 [JobHandler-3] ERROR CheckOut - Caught exception
com.adobe.drive.data.model.DriveException: The assets are opened by point products.
 at com.adobe.drive.internal.data.manager.DataManager.checkOperationIsAll owed(DataManager.java:7941)
 at com.adobe.drive.internal.data.manager.DataManager.checkOperationIsAll owed(DataManager.java:7930)
 at com.adobe.drive.internal.data.manager.DataManager.checkOut(DataManage r.java:3763)
 at com.adobe.drive.internal.biz.versioncue.service.call.CheckOut.execute Item(CheckOut.java:93)
 at com.adobe.drive.internal.biz.versioncue.service.call.CheckOut.execute Item(CheckOut.java:47)
 at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall$1 .run(VersionCueCall.java:125)
 at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall$1 .run(VersionCueCall.java:119)
 at com.adobe.drive.data.internal.persistence.PersistenceRunner.run(Persi stenceRunner.java:119)
 at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall.e xecute(VersionCueCall.java:134)
 at com.adobe.drive.internal.biz.versioncue.service.VersionCueService.che ckOut(VersionCueService.java:347)
 at com.adobe.drive.ncomm.versioncue.CheckOut.handle(CheckOut.java:57)
 at com.adobe.drive.ncomm.versioncue.VersionCueRequestHandler$1.run(Versi onCueRequestHandler.java:185)
 at com.adobe.drive.core.internal.jobs.JobHandler$JobWrapper.run(JobHandl er.java:270)
 at com.adobe.drive.core.internal.jobs.JobHandler$JobWrapper.run(JobHandl er.java:286)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExec utor.java:886)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor .java:908)
 at java.lang.Thread.run(Thread.java:680)

 

So my questions are
- what is a point product?
- what causes this error?
1053 Views   5 Replies   Latest reply: Zhiqiang Liu, May 2, 2011 8:31 PM
 
Replies
  • Snap-OM
    Currently Being Moderated
    1. Snap-OM,
    Mar 18, 2011 2:53 AM   in reply to Snap-OM
    Report

    Hi,

     

    no one any idea what this could be:

     

    2011/03/10 11:56:53,524 [JobHandler-3] ERROR CheckOut - Caught exception
    com.adobe.drive.data.model.DriveException: The assets are opened by point products

     
    |
    Mark as:
  • Zhiqiang Liu
    Currently Being Moderated
    2. Zhiqiang Liu,
    Mar 18, 2011 5:03 AM   in reply to Snap-OM
    Report

    Hi,

     

    Adobe Drive 2.0/2.1 doesn't support InCopy officially, but we can try to reproduce the issue you reported. We can keep you update.

     

    Thanks,

    Zhiqiang

     
    |
    Mark as:
  • Zhiqiang Liu
    Currently Being Moderated
    3. Zhiqiang Liu,
    Apr 14, 2011 12:53 AM   in reply to Snap-OM
    Report

    Hello,

     

    Just give you update, it is an issue in AD side.  And we will fix it in Adobe Drive 2.2 , which will be released around July.

     

    Thanks,

    Zhiqiang

     
    |
    Mark as:
  • Thomas Diedrich
    Currently Being Moderated
    4. Thomas Diedrich,
    Apr 27, 2011 2:46 PM   in reply to Zhiqiang Liu
    Report

    Hi, Liu,

     

    I have the same problem, under following conditions:

     

    • Windows XP SP 3 (german) and - another place - Windows 7 (32 bit, german)
    • Adobe Drive 2.1.0.204, as a client from a VersionCueServer CS4, version 4.0.1.090
    • Adobe Bridge, opening an InCopy-File (*.icml) form here
    • Adobe InCopy CS4 (version 6.0.6), checkout from here does not work: 
      InCopy-File is ever write-protected

     

    Is there any software-patch or workaround available, until Adobe Drive 2.2 is on the market?

     

    Thanks in advance for your answer, Yours sincerly Thomas Diedrich

     
    |
    Mark as:
  • Zhiqiang Liu
    Currently Being Moderated
    5. Zhiqiang Liu,
    May 2, 2011 8:31 PM   in reply to Thomas Diedrich
    Report

    Hi Thomas,

     

    There is no direct workaround for your issue before Adobe Drive 2.2. You can check out the InCopy file via Bridge or Explorer, then you can copy this file to the local file system for editing. After that, you can copy back the file to the checked out file and check in it.

     

    Hope this helps.

     

    Thanks,
    Zhiqiang

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points